Lessons in Enabling Effective

Procurement Change

Improving Procurement is Not Easy

Most procurement initiatives aim to reduce costs and improve quality

Yet many of them fail to deliver on these promises

Neglecting change management is the most important cause of failure

Drive the Change from the Top

1. Ensure the initiative is led by the senior management

3. Determine what is to be achieved and how the change will be managed and measured

2. Create a map of the existing purchasing processes and a blueprint for the future

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Consult Your People

Stakeholders may resist the change by arguing that it lacks an understanding of frontline priorities

Identify and address their concerns as it may reveal risks that were ignored previously

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Come to a Consensus

Stakeholders need to understand the reasons for the change and approve of the end results

People may be unclear about what they should expect if the initiatives seem like a never-ending list

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Take Steps to Change the Mindset

Employees invested in the existing practices might believe that they are protecting the company from a mistake

Build a more attractive and transparent approach for people to accept change and become enthusiastic advocates

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Communicate Effectively

Use effective communication channels and reach out to your stakeholders

Customize all communications to understand and manage the perceptions of your audience

Keep communication two-way: listen to and understand the concerns of your stakeholders

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Train Your Staff

Employees often worry about whether or Not they possess the required skills to continue with their jobs

Take an early lead to help the staff adapt to their new roles

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Keep Your Eye on the Prize

Discard the old processes when you adopt new ones

Avoid demonstrating a lack of organizational support by using both new and old processes simultaneously

Always focus on the bigger objective

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Make Your Change a Success

Manage stakeholders and assess the impact of the change

Train your staff and showcase the benefits of the program

Push for cultural and behavioral change

Engage those affected By the change

Copyright © 2017 Tata Consultancy Services Limited

Lessons in Enabling

Effective Procurement

Change

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