Lessons from Scaling Zendesk — Morten Primdahl at Turing 2015
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Morten Primdahl FOUNDER & CTO @primdahl
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Transcript of Lessons from Scaling Zendesk — Morten Primdahl at Turing 2015
Morten Primdahl FOUNDER & CTO
@primdahl
PAID CUSTOMER ACCOUNTS
60,000CUSTOMERS
1,000+EMPLOYEES FOUNDED
2007ORIGIN
DenmarkHQ
San Francisco
SAN FRANCISCO
LONDON
COPENHAGEN
MELBOURNE
DUBLIN
TOKYO
MADISON
MANILA
BUENOS AIRES
OFFICES
NYSE
$ZEN
BERLIN
SINGAPORE
Enterprise Elite
Embeddables
25 CTI Integrations
Startupland
NPS
Insights
June 2014 Jan 2015
ManilaDublin
Melbourne
San Francisco
Madison
Present
Multi-currency
The Art of Customer
Singapore
Office Openings
GBP + EUR
Virginia data center
launch
German data center announcement
Businesses on Messenger
fb
Zopim Premium
Lessons From the Trenches
287 EMPLOYEES
473 EMPLOYEES
806 EMPLOYEES
1000+ EMPLOYEES
106 EMPLOYEES
32 EMPLOYEES
DEC 2009
11 EMPLOYEES
DEC 2010
DEC 2011
DEC 2012
DEC 2013
DEC 2014
DEC 2015
Go with what you know
Welcome to America
Welcome (back) to Denmark
Welcome to Australia
Guide don’t collide
Voice
ChatApp Framework
Data systems
Self ServiceMobile
Core Services
Ticketing
Website
NPS
Bil l ing
API
600+ Github Repos
30+ Apps running
Embeddable
Search
5 Data Centers
Listen to the business
Institutional Knowledge vs. Organizational ControlM
ETH
OD
OF
OPE
RAT
ION
Institutional Knowledge
Organizational Control
TIME
Summing up…
Thanks
