Lessons From a Former Front-Line Supervisor...Selling Safety Lessons From a Former Front-Line...
Transcript of Lessons From a Former Front-Line Supervisor...Selling Safety Lessons From a Former Front-Line...
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Selling SafetyLessons From a Former Front-Line Supervisor
Patrick J. Karol CSP ARM SMS
Karol Safety Consulting, LLC
www.karolsafety.com
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- My Foreman
“If I have to wear these things, you have to!”
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Safety became personal to me
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Make Safety Personal for Others
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Make Safety Personal
Sell Safety to the Front Line Employee
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1. Vision
2. Knowledge
3. Heart
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Find Your Vision
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Find Your Vision
No One Gets Hurt
Every Injury is Preventable
A Safe Day. A Safe Tomorrow. A Safe Career.
Best Damn Ship in the Navy
Safety is a Team Sport
LIVE SAFEAt work | At Home | At Play
Go 4 ZEROOne Day at a Time
Safety 360 Vision
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“Safety is a natural rallying point because it’s as much in the employees’ interest as in the company’s” - Paul O’Neill
CEO Alcoa
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Incident Free Workplace
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Messaging
Operational Terms
Clichés Prohibited
Hand Written
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Verbal: What you say 7%
Vocal: How you sound 38%
Visual: How you look 55%
Albert Mehrabian Silent Messages study
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Tell a Story Simple
Unexpected
Concrete
Credible
Emotional
Story
Chip and Dan Heath, Made to Stick
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3 Things You Can Do
1. Have a vision discussion
2. Define in operational terms
3. Share a story
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Know what they want most
E = mc2
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“Praise the slightest improvement and
praise every improvement. Abilities wither under criticism;
they blossom under encouragement”
- Dale Carnegie
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Recognize Accomplishments
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What doesn’t:GameGimmicksGiveaways
What works:SoonCertainPositive
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Safety is a
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Monitor PerformanceWho is your Rock Star?
Helen from HR
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Allies
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AbilitySkillsKnowledgeExperience
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3 Things You Can Do
1. Find out what one person wants most
3. Engage one ally
2. Thank someone in writing
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Lead With Your Heart
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Make Safety Personal
It’s not about the numbers
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Have a “Make Safety Personal”
Conversation
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1. State your vision
2. Why it matters
3. Define in operational terms
4. Invite dialogue
5. Action items
Make Safety Personal Conversation
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3 Things You Can Do
1. Commit to one “Make Safety Personal” conversation
2. Post photos of things that are important
3. Start every meeting with a personal Safety Moment
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Hurdles
Company Culture
Turnover
# of Employees
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Be More Like…
Henry Ford Albert Einstein Mother Teresa
HeartVision Knowledge
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To Sell Safety:
We have to lead differently
We have to think differently
We have to act differently
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Now, imagine that conversation going something like this…
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Resources
It’s Your Ship, Captain D. Michael Abrashoff, commander, USS BenfoldIt’s My Pleasure, Dee Ann Turner, VP Corporate Talent at Chick-Fil-A How to Win Friends and Influence People, Dale CarnegieMade to Stick, Chip and Dan HeathSecrets of Body Language, History Channel DocumentaryThe Greatest Management Principle in the World, Michael LaBoeufTechniques of Safety Management; A Systems Approach, Dan PetersonThe Science of Selling, David Hoffeld
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To be a compelling force behind which everyone will feel inspired to
MAKE SAFETY PERSONAL!