LESSON PLAN - safe-training.com · • Explain the process of effective delegation in relation to...

Copyright © SAFE Ltd of 2: Issue 5.0.2012

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Award in Security Supervision

LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 1 Roles and Responsibilities

Aids

Power-point Slides-Presentation 1

Handouts

Student notes

Equipment

Projector Screen Flipchart and pens Cable covers

Students Maximum of 20, Minimum 4 Male and Female Level 3

Location Classroom

Duration 1 hour

Day 1

Aim: To discuss the roles and responsibilities of a security supervisor Learning Outcomes: On completion of this lesson you will be able to:

• Identify the responsibilities of a supervisor;

• Identify the skills required by a supervisor;

• Explain the difference between a supervisor and a manager; and,

• Recognise how to adapt into the supervisory role.

Copyright © SAFE Ltd of 2: Issue 5.0.2012



LESSON

PLAN

1: Roles and responsibilities of a security supervisor Day: 1 Duration: 1 hour

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. Define the responsibilities a security supervisor holds Instruction, discussion, activity

3-4 S3 Activity: List of responsibilities

2. Explain the skills a security supervisor must possess Activity, discussion 5-6 S5 Activity: List of skills

3. Analyse the difference between a supervisor and a manager Instruction, activity 7-9 S9 Activity: Differences between supervision and management

4. Identify the feelings a newly appointed supervisor may experience

Instruction, activity, discussion

10 S10 Activity: Concerns and feelings of a supervisor

Conclusion of lesson Discussion 11

Copyright © SAFE Ltd Page 1 of 2: Issue 5.0.2012



LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 2 Leadership

Aids


Handouts

Student notes

Equipment



Location Classroom

Duration 1.5 hours

Day 1

Aim: To discuss leadership Learning Outcomes: On completion of this lesson you will be able to:

• Define the difference between management and leadership;

• Explain the function, tasks and responsibilities associated with leadership; and,

• Define, evaluate and recognise common leadership styles.




LESSON

PLAN

2: Leadership Day: 1 Duration: 1.5 hours



1. Define the difference between management and leadership

Instruction, discussion, activity

3-5 S3 Activity: Tasks of management and attributes of a leader S5 Activity: Leaderships roles

2. Identify key leadership skills Instruction, discussion 6

3. Examine the steps of leading Instruction, discussion 7

4. Analyse different leadership styles Instruction, discussion, activity

8 S8 Activity: Characteristics of leadership styles

5. Identify your own leadership style

Instruction, activity, discussion

9-10 S9 Activity: Identify best leadership styles Leadership Style Questionnaire





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 3 Delegation

Aids


Handouts

Student notes

Equipment



Location Classroom

Duration 2.5 hours (including lunch)

Day 1

Aim: To discuss delegation Learning Outcomes: On completion of this lesson you will be able to:

• Define the term delegation;

• Identify the benefits and risks of delegation;

• Evaluate whether tasks can be delegated and the levels of delegation; and,

• Explain the process of effective delegation in relation to responsibility and authority.




LESSON

PLAN

3: Delegation Day: 1 Duration: 2.5 hours



1. Define the term delegation Instruction, discussion, activity

3 S3 Activity: Benefits of delegation

2. Evaluate the benefits of delegating responsibility


4-5 S5 Activity: Reasons not to delegate

Lunch

3. Delegate responsibilities and diagnose problems associated with delegation


6-10 S6 Activity: Identify factors to consider when delegating S8 Activity: Can responsibility be delegated S10 Activity: What should and shouldn’t be delegated

4. Determine which tasks are best delegated and those that should never be delegated


11-12 S11 Activity: Delegation to the wrong person





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 4 Motivation

Aids


Handouts

Student notes

Equipment



Location Classroom

Duration 2.25 hours (including break)

Day 1

Aim: To discuss motivation Learning Outcomes: On completion of this lesson you will be able to:

• Explain the factors that affect motivation and the impact they have on the individual and the company;

• Explain the motivational process with reference to common theories; and,

• Evaluate how financial and non-financial rewards can motivate.




LESSON

PLAN

4: Motivation Day: 1 Duration: 2.25 hours



1. Determine the factors that motivates an individual Instruction, discussion, activity

3-6 S3 Activity: What motivates and de-motivates

2. Look at the motivational process Instruction, discussion 7-10

3. Analyse the different theories of types of basic need


11-13 S11 Activity: Types of need

4. Distinguish between intrinsic and extrinsic motivation


14 S14 Activity: Intrinsic and extrinsic motivation

5. Evaluate how financial and non-financial rewards can motivate


15-18 S15 Activity: Does money motivate? S16 Activity: Non-financial rewards S18 Activity: Actions to increase motivation





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 5 Teamwork

Aids


Handouts

Student notes

Red and blue game instructions

Equipment



Location Classroom


Day 2

Aim: To discuss teamwork Learning Outcomes: On completion of this lesson you will be able to:

• Define the term ‘Teamwork’;

• Identify characteristics of teamwork and its benefits in the workplace;

• Explain considerations and approaches that can develop an effective team and how to maximise effectiveness;

• Explain team roles; and,

• Identify the stages of team building and development.




LESSON

PLAN

5: Teamwork Day: 2 Duration: 2.5 hours



1. Define the term ‘Teamwork’


3-4 S3 Activity: Features of a strong team

2. Examine the importance of introducing teamwork into the work environment


5-9 S5/6 Activity: Benefits of teamwork

3. Explain how teams are chosen and developed


10-13 S12/13 Activity: Characteristics and effectiveness of a well-functioning team

4. Identify team roles Instruction, discussion 14-18 S18 Activity: Adoption of roles within a team

5. Introducing, monitoring and developing teamwork Instruction, discussion, activity

19-24 Red and Blue Game





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 6 Time Management

Aids


Handouts

Student notes

Equipment



Location Classroom

Duration 3.25 hours (including lunch)

Day 2

Aim: To discuss time management Learning Outcomes: On completion of this lesson you will be able to:

• Define the term ‘Time Management’;

• Identify how we use our time and how to calculate the cost of time;

• Evaluate the benefits of good time management;

• Evaluate the consequences of bad time management and identify what the indicators may be; and,

• Describe how to improve time management and set goals.




LESSON

PLAN

6: Time Management Day: 2 Duration: 3.25 hours



1. Define the term ‘Time Management’


3 S3 Activity: Understanding of time management

2. Examine the costs of your time


4-6 S4 Activity: Additional costs needed to obtain true costs

3. Analyse the benefits of prioritising your work load


7-10 S9 Activity: Indicators of time management problems S10 Activity: Common ‘time thieves’

Lunch

4. Demonstrate the use of an activity log and action plans


11-13 S12 Activity: Information on activity logs

5. Set realistic personal goals and targets Instruction, discussion 14

6. Demonstrate the use of ‘to do’ lists Instruction, discussion, activity

15-17 S15 Activity: ‘To do’ lists S17 Activity: Managing interruptions





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 7 Problem Solving and Decision Making

Aids


Handouts

Student notes

Cave rescue exercise

Bomb scare dream exercise

Equipment



Location Classroom

Duration 3 hours

Day 2/3

Aim: To discuss problem solving and decision making Learning Outcomes: On completion of this lesson you will be able to:

• Recognise the key stages of decision making;

• Explain how to resolve problems using effective decision making techniques;

• Identify how to solve problems in groups; and,

• Evaluate steps to successful decision making and common decision making mistakes.




LESSON

PLAN

7: Problem Solving and Decision Making Day: 2/3 Duration: 3 hours



1. Cave rescue exercise Instruction, discussion, activity

3 S3 Activity: Cave Rescue Exercise

2. Evaluate methods to improve your problem solving capabilities


4-14 S4 Activity: Key stages in problem solving S11/S12 Activity: Examples

3. Demonstrate group problem solving Day two de-brief


15-19 S19 Activity: Bomb Scare Dream Exercise

4. Examine the steps to successful decision making Instruction, discussion 20

5. Analyse the results of common errors in decision making


21 S21 Activity: Common decision making errors





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 8 Monitoring Performance

Aids


Handouts

Student notes

Role play exercises

Equipment



Location Classroom

Duration 3 hours (including break)

Day 3

Aim: To discuss monitoring performance Learning Outcomes: On completion of this lesson you will be able to:

• Analyse the importance of developing and implementing clear performance standards;

• Describe the purpose and benefits of performance reviews;

• Describe the common problems of performance reviews;

• Explain the performance review process;

• Describe how to conduct a constructive performance review; and,

• Identify ways in which measurement of effectiveness can be used to improve future performance.




LESSON

PLAN

8: Monitoring Performance Day: 3 Duration: 3 hours



1. Analyse the importance of developing and implementing clear performance standards

Instruction, discussion 3

2. Examine the main purpose and benefits of performance reviews


4-6 S6 Activity: Benefits of effective performance appraisal

3. Examine reasons why performance reviews may not be effective


7 S7 Activity: Reasons for ineffective performance reviews

4. Identify steps to a successful performance review


8-12 S12 Activity: Approached to assessment on an appraisal form

5. Design a performance review document


Activity: Design a performance review document

6. Describe how to conduct the appraisal process Instruction, discussion, activity

13-17 S14 Activity: Preparation for performance review S15 Activity: Characteristics adopted for successful performance review S16 Activity: Appraisal of security officers

7. Analyse the effects of successful performance review and overcoming problems

Instruction, discussion 18-19




LESSON

PLAN

8. Demonstrate appraisal techniques


Activity: Role Play Exercises

9. Explore how measurement of effectiveness can be used to improve future performance






LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 9 Communication

Aids


Handouts

Student notes

Communication exercises

Equipment



Location Classroom


Day 3

Aim: To discuss communication Learning Outcomes: On completion of this lesson you will be able to:

• Define communication;

• Identify how we communicate and the common barriers of communication;

• Evaluate methods of communication; and,

• Describe questioning techniques and listening skills.




LESSON

PLAN

9: Communication Day: 3 Duration: 2.5 hours



1. Define communication


3 S3 Activity: Definition of communication

2. How do we communicate and identify barriers to communication


4-8 Activity: Communication exercises

3. List effective ways to communicate within the workplace


9 S9 Activity: Opportunities to communicate within work environment S10 Activity: Pros and Cons of communication methods

4. Describe the benefits and weaknesses of communication methods


10-13 S12 Activity: Approach to assessment on an appraisal form

5. Explain the planning stages of a meeting and utilise good meeting practices


14 S14 Activity: Successful meetings





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 10 Coaching

Aids


Handouts

Student notes

Coaching exercises

Equipment



Location Classroom


Day 4

Aim: To discuss coaching Learning Outcomes: On completion of this lesson you will be able to:

• Identify the aims of coaching in the workplace;

• Evaluate how to plan and prepare for a coaching session; and,

• Recognise how and why people learn and know how to encourage staff.




LESSON

PLAN

10: Coaching Day: 4 Duration: 2.25 hours



1. Identify the aims of coaching and the coaching cycle


3 S3 Activity: Why coaching is important

2. How to prepare for a coaching session


4-8 S6 Activity: What to teach and what should be avoided

3. Examine how people learn


9-13 S9 Activity: Explanation of terms and ideas on what a coach should and shouldn’t undertake in coaching session S11 Activity: Why people want to learn S12 Activity: How learning can be encouraged Activity: Coaching Exercises





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 11 Customer Service

Aids


Handouts

Student notes

Equipment



Location Classroom

Duration 1.75 hours

Day 4

Aim: To discuss customer service

Learning Outcomes: On completion of this lesson you will be able to:

• Recognise different types of customer;

• Identify reasons for customer service;

• Explain reasons for customer service;

• Identify client expectations and the factors affecting them;

• Recognise the role of a supervisor in customer service; and,

• Describe the principles of customer care.




LESSON

PLAN

11: Customer Service Day: 4 Duration: 1.75 hours



1. Identify who the customer is Instruction, discussion, activity

3-4 S3 Activity: Direct and indirect customers

2. Suggest and explain reasons for customer service Instruction, discussion, activity

5-6 S5 Activity: Reasons for and benefits of good customer service S6 Activity: Factors determining levels of customer service, particularly in the security sector

3. Identify client expectations and the factors affecting them Instruction, discussion, activity

7-9 S8 Activity: Bad customer service S9 Activity: Customer performance standards

4. Describe the responsibilities of supervisors in customer service


10 S10 Activity: The role of the supervisor in customer service

5. Examine the “Six Golden Rules” of customer care within the supervisors role






LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 12 Employment and Employment Law

Aids


Handouts

Student notes

Equipment



Location Classroom


Day 4

Aim: To discuss employment law


• Identify the rights of the employee;

• Describe the key elements of employment law impacting upon the role of a supervisor; and,

• Evaluate considerations when ensuring legal compliance and the cost of getting it wrong.




LESSON

PLAN

12: Employment and Employment Law Day: 4 Duration: 1.5 hours



1. Identify the rights of the employee Instruction, discussion, activity

3-5 S3 Activity: Issues covered by employment law

2. Explore various sections of employment law most applicable to the supervisors role and how they are met and maintained


6-20 S6 Activity: Discuss the case study S12 Activity: Bullying and harassment, and other types of discrimination S14 Activity: Equality S18 Activity: Health and safety

3. Analyse the costs of getting it wrong Instruction, discussion, activity

21-24 S8 Activity: Poor supervisory practice





LESSON

PLAN

Course: Security Supervision Skills Level 3 Lesson: 13 HR Employment Procedures

Aids

Power-point Slides-Presentation 13 Handouts Student notes

Equipment



Location Classroom


Day 4

Aim: To discuss HR employment procedures


• Identify the importance of a contract of employment;

• Identify the possible company policies and procedures and the reasons for them;

• Explain how to deal with staff holiday, sickness and absenteeism; and,

• Explain procedures applied by companies to manage issues relating to discipline and grievance.




LESSON

PLAN

13: HR Employment Procedures Day: 4 Duration: 1.5 hours



1. Identify the importance of a contract of employment Instruction, discussion 3

2. Identify the possible company policies and procedures and the reasons for them


4-5 S4 Activity: Reasons for producing company procedures S5 Activity: HR employment policies

3. Explain how to deal with staff holiday, sickness and absenteeism


6-11 S10 Activity: Impact of absence and returning to work swiftly

4. Explain procedures applied by companies to manage issues relating to discipline and grievance


12-22 S12 Activity: Disciplinary issues and grievance procedures S18 Activity: Considerations for a disciplinary hearing S21 Activity: Types of complaints use in grievance procedures


LESSON PLAN - safe-training.com · • Explain the process of effective delegation in relation to...

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