Lesson 6 Giving Performance Feedback

Lesson 6

Giving Performance Feedback

2Performance Management for Managers/Supervisors


Lesson Objectives

After completing this lesson you will be able to:

• Describe how feedback can drive performance.

• List the types of acceptable content to include in feedback.

• Discuss guidelines for giving oral and written feedback.

• Describe the components of well-written self-assessments and evaluations.



Feedback Matters

1. Work in small groups.

2. Talk about the Discussion Questions for this slide, which are in your Participant Guides.

3. Discuss how you would answer the question in the column to the right.

4. Share your answer with the class.

How does feedback drive performance?

ACTIVITY



Feedback Aims & Opportunities

Feedback aims

• To reinforce positive behavior

• To acknowledge contributions and accomplishments

• To anticipate difficulties

• To remedy shortfalls

Feedback opportunities

• In the moment

For instance …

– When answering a question

– When things go well (or not)

• On a schedule

For instance …

– Following completion of a project or task

– During required Performance Conversations



Giving Feedback

When giving feedback both verbally or in writing:

– Be specific.

– Be descriptive.

– Define the expectations.

– Focus on results.

– Use judgment in appropriate timing and setting.

– Anticipate how the other person will receive your message.

DISCUSSION



Focus on Behavior (1 of 2)

EXAMPLE 1

Sara got angry as I explained how I’d changed the system.

EXAMPLE 2

Sue is a person I can count on. She has what it takes to go far in our organization.

EXAMPLE 3

Shirley doesn’t take her work seriously.

Behavior

Attitude

Behavior

Attitude

Behavior

Attitude



Focus on Behavior (2 of 2)

EXAMPLE 4

John thinks his ideas are the best and should be implemented across the organization.

EXAMPLE 5

Jason hasn’t been delegating routine work, and that has caused him to miss two deadlines.

EXAMPLE 6

Jim’s lack of interest in his job is apparent and it’s rubbing off on others who used to be more loyal.

Behavior

Attitude

Behavior

Attitude

Behavior

Attitude



Performance, Behavior, and Attitude

The accomplishment of work assignments or responsibilities and the contributions to achieving organizational goals, including an employee’s behavior and professional demeanor (actions, attitude, manner of performance) as demonstrated by his or her approach to completing work assignments.

NSPS defines performance as …



Giving Feedback: Video

Would you describe the feedback given by LTC

Martinez as behavior-based or attitude based?

Is it specific, descriptive, and supportive?

Can it be improved? How?

Video: Giving Feedback



Self-Assessment Checklist

• Highlight your most significant achievements.

• Do the accomplishments – Match the stated objectives?

– Include references to the appropriate Performance Indicators?

– Reflect the selected Contributing Factors?

• Make the connection between WHAT you did and WHY that helps your organization.

• Note challenges you faced and how you fared.

• Include any additional accomplishments.



Guidelines for Writing Evaluations

Follow the STAR:

• Situation

• Task

• Action

• Result



Exercise: Writing Evaluations

ACTIVITY

Step 1: Review the Employee Profile including Job Objectives and selected Contributing Factors.

Step 2: Determine the appropriate Performance Indicators.

Step 3: Review the end-of-cycle employee self-assessment.

Step 4: Use the language of the Job Objectives, Performance Indicators, Contributing Factors and employee self-assessment to write the rating official’s assessment.



Lesson Review

• Feedback matters. Effective feedback acknowledges and anticipates, reinforces and redirects performance.

• Feedback should be ongoing. Opportunities for giving feedback surface throughout the performance cycle.

• Effective feedback describes behavior, not attitude. When attitude becomes behavior, feedback is appropriate.

• Self-Assessments provide managers/supervisors with additional support to write an effective evaluation for you.

• Evaluations provide feedback to employees and information to the pay pool panel.



Questions

Lesson 6 Giving Performance Feedback

Technology

Transcript of Lesson 6 Giving Performance Feedback