Lesson 3 Why is it important to deal with and resolve conflicts? It is important to resolve...

Lesson 3

Why is it important to deal with and resolve conflicts?

It is important to resolve conflicts since they can interfere with healthy relationships if left unresolved.

Resolving Conflict

Lesson 3

In this lesson, you’ll learn to:

Analyze the causes of conflict.

Analyze the relationship between the use of refusal skills and the avoidance of unsafe situations.

Demonstrate healthful strategies for resolving conflicts, and evaluate the effectiveness of conflict resolution techniques in various situations.

Lesson Objectives

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The types of conflicts that impact relationships are interpersonal conflicts.

Interpersonal Conflicts

Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.

The type of conflicts that impact relationships are interpersonal conflicts.

A beneficial result of some conflicts is that they require people to come together to work out problems.

Understanding Conflict

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What Causes Conflicts?

In personal relationships, conflicts can occur when one person wants to control the actions, opinions, or decisions of another person.

Common causes of conflict:

Power struggles

Loyalty

Jealousy/Envy

Property disputes

Territory and space


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Avoiding Conflict

Understanding the causes of conflict in relationships may help you keep conflict from developing.

If you see that a conflict is building, it is often wise to walk away. Doing so may prevent the conflict from escalating, or growing, into a situation that is unhealthful or unsafe for everyone involved.


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Responding to Conflict

Your primary concern should be your health and safety.

Walking away from a potentially dangerous situation is amature, healthful choice.

Minor conflicts can often be resolved by a simple compromise.

A compromise may be difficult to reach if the differences of opinion are strong or concern serious matters.


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Conflict Resolution Strategies

You can learn effective conflict resolution skills to prepare yourself for various situations.

Conflict Resolution

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Respect for Oneself and Others

To resolve a conflict fairly and effectively, you must showrespect for yourself and others.

When you respect yourself, you can stand up for your beliefs.

When you respect others, you can listen to them with an open mind, consider their thoughts and feelings, and honor their values.

When you are tolerant of different viewpoints or ideas, fewer conflicts arise.

Conflict Resolution

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Negotiating During Conflict Resolution

The negotiation process involves the following:

Talking

Listening

Considering the other person’spoint of view

Compromising, if necessary

Devising a plan for working jointly to resolve the conflict

Conflict Resolution

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Check your facts.

Remind yourself that your goal is to find a solution, not to fight or prove who is “in control.”

Rehearse what you will say, even if you have to script it out in advance.

Make sure the issue is important to you.

Conflict Resolution

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Steps to Take When Negotiating

Select a time and place suited to working out problems.

Work together toward a solution.

Keep an open mind.

Be flexible.

Take responsibility for your role in the conflict.

Give the other person an “out.”

Conflict Resolution

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What Is Mediation?

When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.

The Mediation Process

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Mediation Sessions

During the mediation process, the mediator maintains strict confidentiality.

The process has well-defined ground rules that are set by the mediator and explained to both sides.

Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.


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Q. _________ is a process in which

specially trained people help others resolve their conflicts peacefully.

1. Mediation 2. Conflict

3. Negotiation

4. Confidentiality

Choose the appropriate option.

Quick Review

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A. Mediation is a process in which specially trained people help

others resolve their conflicts peacefully.

Click Next to attempt another question.

Quick Review - Answer

Lesson 3

Provide a short answer to the question given below.

Q. What is an interpersonal conflict? What are some causes of

interpersonal conflict?

Click Next to view the answer.

Quick Review

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A. Interpersonal conflicts are disagreements between groups of

any size, from two people to entire nations. Causes of interpersonal conflicts:

Power struggles

Loyalty

Jealousy/Envy

Property disputes

Territory and space



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Provide a short answer to the question given below.

Q. What are the benefits of walking away from a situation

when a conflict is building?

Click Next to view the answer.

Quick Review

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A. Walking away may prevent the conflict from escalating. It

is also a mature, healthful action.



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Describe a conflict you have had with another person. Explain how

you resolved the conflict, and evaluate the effectiveness of your conflict resolution techniques.

Provide a detailed explanation.

Quick Review

Lesson 3

A. Correct! Mediation is a process in which specially trained

people help others resolve their conflicts peacefully.



Lesson 3

You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.


Lesson 3






Conflict is any disagreement, struggle, or fight.

Conflict is any disagreement, struggle, or fight.


Lesson 3






Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.

Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.


Lesson 3

You can learn effective conflict resolution skills to prepare yourself for various situations.

Conflict Resolution Strategies

Conflict resolution is the process of solving a disagreement in a manner that satisfies everyone involved.

Conflict resolution is the process of solving a disagreement in a manner that satisfies everyone involved.

Conflict Resolution

Lesson 3

The negotiation process involves the following:

Talking

Listening

Considering the other person’spoint of view

Compromising, if necessary

Devising a plan for working jointly to resolve the conflict


Negotiation is the use of communication and often compromise to settle a disagreement.

Negotiation is the use of communication and often compromise to settle a disagreement.

Conflict Resolution

Lesson 3

What Is Mediation?

When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.

Mediation is a process in which specially trained people help others resolve their conflicts peacefully.

Mediation is a process in which specially trained people help others resolve their conflicts peacefully.


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Mediation Sessions

Confidentiality involves respecting the privacy of both parties and keeping details secret.

Confidentiality involves respecting the privacy of both parties and keeping details secret.


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Mediation Sessions

Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements.

Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements.


Lesson 3 Why is it important to deal with and resolve conflicts? It is important to resolve...

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