Lesion 1

7/31/2019 Lesion 1

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Lesion 1. Pleased to meet you.

Hello I don’t think we’ve meet, Sam Erics.

Victor Thnag . Pleased to meet you.

And what company are you from?Which company do you represent?

What’s your line in business?

Who do you work for?

I am the sales representative at this region.

And what is your position there?

Small export and packaging company.

It is growing market

Yes, but a very competitive one Mr. Tang.

Please call me Victor.Victor let me introduce to someone. Lin this si Victor Tang

He is regional representative for Ocean Wide.

This is Chan my sales manager.

How do you do.

Lesion 2. Invitations

Look, we’re having a small dinner for some of our clients and friends after this.

Why don’t you join us?

Perhaps you could join us?

It would be great if you could join us.

Would you like to join us?

That’s very kind of you.

Thank you.

That sounds good,

I will just check with my associate whether they have other arrangements for us.

Unfortunately I have another engagement, but thank you for the invitation.

I’m afraid I have another commitment.

I can’t I’m sorry. Perhaps another time.

Well, perhaps you could join us after that , for a drink.

Sounds great I’d be happy to,Where shall we met.

How about the lounge bar here?

At about ten? Well see you there.

Perhaps you’d like to join us later?

Perhaps you’d be interested in meeting us for breakfast?

Perhaps we could meet later in the week?

You’d – is shot for you would.

Sounds great I’d be happy too. Where shall we meet.

That sounds great.

Sounds good. I’d love to. I’d be happy to.

I’ll see you then.Lin Victor joins us for dinner. Oh wonderful. I hope you don’t mind.

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Of course you are most welcome.

Well should we make a move . Would you mind if I just say goodbye to a few people.

Well see you outside in few minutes. Okay

Lesion 3. Getting Acquainted

Excuse me does any one sitting here. No please have a seat. That’s better. My feet are killing me.

Have you been here long? No, but I just flew in this morning and I haven’t had a chance

to seat down .

Have you been to Sidney before?

Have you seen the Opera House ?

Have you tried any restaurants?

Oh, where have you come from?

Where, when , what , why, who – they are all information questions.

I am form Manila?

Lesion 4 Any other Business At the roll of the Chairperson.Person who runs the

meeting.

Agenda – list of the items to be discussed at the meeting

Minutes – written record of the meeting

Has everybody got a copy of the agenda.

Does everyone have an agenda.

Everybody should have received an agenda.

Would you mind taking minutes John.

Could somebody take the minutes please?

First of all, thank you everyone for attending at short notice.

As you know the objective of this meeting of the Capital Works committee is to discuss

a proposal for some Building work at our Southside plant.

As we’ve got to reach a decision which may involve spending we’ll run it as a formal

meeting .

Lession 5 Hear Hear

I’m afraid I’m not convinced .

I don’t entirely agree.I’m not sure about that.

I can’t agree with you there.

I don’t’t think that’s quite correct.

Well, as far as I’m concerned is a question of safety.

So I think we should go ahead.

Are you suggesting that someone could get hurt?

In my opinion, yes.

If you ask me.

The way I see it is this…

I think …

I believe …Are you implying that someone could get hurt?

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Well, I’m not convinced that the work is as urgent as this report suggest, so perhaps we

should ..

Oh come on, the building is practically falling down.

Sorry Lin I don’t think that Tan had finished.

We’ll get to you in a minute. Sorry

Please go on Tan.Perhaps we should move on .

All comments through the Chair if you don’t mind.

I couldn’t agree more. I concur.

Lesion 6. What are the opinions.

Now we’re looking at the options for handling our on-line orders.

They’re going through the roof and frankly. The late time for delivery is blowing out.

We need to improve our performance in this area.

Well as I see it we have three options.

The obvious one is to employ more people to do the job. Another alternative is toautomate the system more. Cut down on the physical handling . And the third option ?

We could outsource.

As I see it ..

As I see it there are three options .

In my opinion there are three options

From my point of wiew there are three options

As far as I’m concerned there are three options

One option is to employ more people .

Another option is to automate

Another option is to outsource

Alternatively

Well looking at increasing staff versus automation we have to consider the cost.

Automating has a higher capital cost than putting more stuff. On the other hand,

employing more people over a long term.

As against

Comparative adjectives – higher , than, more expensive

But , although , however.

How likely is it that we’ll see continued growth

I’d say it’s a certainty. I’d say a high probability . Nothing’s certain in business.

It’s very unlikely

It’s quite possibleIt’s highly probable

It’s reasonably certain.

Out sourcing is the cheapest option, and the easiest in the short term.

Lesion 7. A report in progress.

Today we’re looking at our new widget plant being built at Southside. I’ve asked

Barbara to report on progress and bring us up to date and up to speed.

Thank Denise. I’ll just outline the progress we’ve been through.

Identify some problems, and give you estimate on completion time and the outcomefinancially. Now, if you recall, after a feasibility study we put the project out to tender

7/31/2019 Lesion 1


eighteen months ago and selected Ezybuild as our project manager. Work commenced

fifteen months ago and it’s been progressing to schedule until recently It hass

progressing to schedule.

Work’s been going on since last year. We’ve been monitoring progress continuously.

I’ve been checking the work regularly. Firstly there’s been delay in materials

specifically steel. Because of industrial issues at the suppliers .Secondly, we’ve lost days due to the weather. And finally there’s been delay a resulting

cost blowout.

There was a delay – means this delay happen in the past and there is no delay now.

There is a delay – she means that delay is still happening. They are still losing time.

But if she says there has been a delay – she means that this delay happen in the past and

continuing up to now. So they’ve managed to get another supplier now, I suggest

moving the completion date back, that way, there is no penalty . and they agreed to re-

deploy their workers until building can start again.

We’ve been waiting for the rain to stop – but we can’t control the weather. And the

cost? At this stage, just as small overage But I’ll be watching it very closely over the

next few months. With no more delays , we’re expecting to complete the project justone month behind schedule. What will it cost?

Lesion 9

Today I’m going to look at the results of our costumer survey.

I am going to examine, analyze , review, discuss.

First I’ll going to the survey questions, then summarize the results, and finally I’ll

outline the conclusions. After that there’ll be time for questions and discussions.

Firstly, secondly, thirdly . Then, next, finally. After that , following that , later on.

So let’s start with the questions. Turning to the results, Let’s move on to the

conclusions.

Approximately, about, nearly , over, under.

The first one is that it’s very important that sales people on the floor know about their

products. Another is that after-sales service is critical. People who experience good

after sales service are more likely to recommend a brand. And finally, advertising it’s

expensive, so we need to make sure we’re getting results.

Important, critical and expensive - different words for same meaning.

For Presentations

1. State your topic.

2. Outline the structure.3. Use signaling and sequencing words.

4. Use intonation and stress.

5. Use descriptive adjectives

Lesion 10.

I’d like to end with a summary of what I’ve looked at today, and some

recommendations.

Summary – short statement of main points.

With the Conclusion – results of all information.Recommendation – what should be done.

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What can we conclude from all this?

The figures show that sales are strongly seasonal, and that costumers depend on good

information on the showroom floor. So I’d like to recommend we concentrate on

discounting in the off-seasons, and spend more time on briefing our sales

representatives.

In summary …To summarize ----

I’d like to recommend that…

My recommendations are …

That’s all I have for now Are there any questions

You mentioned that the sales figures may also reflect economic trends.

Can you expand on that?

You mentioned that

You suggested that

Can you clarify that?

Could you explain that a bit further?

As far as I know …My information is that …

Does that answer your question?

Lesion 1

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Transcript of Lesion 1