Leisure and Hospitality EPoS Solutions

Providing outstanding EPoS solutions for leisure & hospitality

A fantastic management tool. It

has dramatically reduced losses.

The support has been excellent.

White Lion, Dunstable Emily Stickings

MICROTILL

Established in 1991, the key to our ongoing success has been the determination to nurture relationships

with suppliers and our nationally recognised loyal business partners

With a supply chain network stretching across the UK we continue to provide ongoing innovative and

progressive solutions that deliver growth, irrespective of scale

We at Microtill see EPoS as one of the key management tools in driving a successful business. The

installation of any technological advancement can be viewed as a threat, an encumbrance and just

another chore to add to the workload. Our aim at Microtill is to remove these concerns by demonstrating

the power of EPoS and how technology can have a positive impact on a business.

It’s the one thing that mars a great night out – endless queueing, so we were determined to take that obstacle away and at the same time increase return bar visits with a smooth, seamless service.

Stadia Norwich – Steven King

THE MARKET

Each and every business is unique in its own trading environment

Whilst there are common threads to the products and services they provide, the requirement and

aspiration to possess that point of difference has rarely been more relevant

One constant remains, no business can afford to underestimate the business insight that is realised

by employing the right level of systems and processes vital to making and taking important, informed

decisions

Understanding, interrogating and reacting to this management information remains key to unlocking

potential, certain to ensure a sound return on investment

We have used the new functions

to help increase sales and loyalty

discounts. It’s so simple, anyone

can use it! It gives you the ability

to add food and other items as

your business grows.

Butchers Arms, Yeovil, Roger Tate

THE CUSTOMER

To complement the uncompromising levels of service that your customer facing team delivers, it is

critical that the platform used is user friendly. This alone, significantly enhances the guest experience

allowing for a smooth, effortless exchange

Customers are inherently value and experience driven and as such with the use of various customer

data tools, our systems offer a unique insight into what your customers are telling you, through their

purchasing habits

Understand this, and it provides the ability to work on three key areas

IMPROVED CUSTOMER EXPERIENCE

Higher Footfall

INCREASED FREQUENCY

OF VISIT

Loyalty

IMPROVED SPEND PER

HEAD

Incremental Sales

I especially like how simple it is

to use, especially adding new

prices and items … it has sped

up service considerably.

The Cabin, Sedgley, Peter Guise

DESIGN – ARCHITECTURE

We pride ourselves on being more than just a supplier, instead a business partner, working alongside

you as operational needs evolve, at each stage providing you with support and guidance

The unique nature of your business must first be understood, only then can a scalable solution be

To start with the end in mind, our advice is to identify what your business is looking to achieve, naturally

supported by our experienced team along the journey

Our range of products and software allows for greater flexibility, including the use of both open

and semi-open platforms such as Windows™ & Android™ technology and in most cases,

allowing the ability for us to link to third party applications to further enhance the product.

The environment is just as important and for those undergoing capital investments, we work hand

in hand with third party suppliers and contractors, should you wish

This has made such a huge

difference to the running of the

bars. Staff have found it easy to

use and training has been

speedy.

Pheasant Inn, Leeds Darryl Neil

DESIGN - FUNCTIONALITY

Improve efficiency

Identify cost reductions

Drive yield opportunities

Trend/category management analysis

Interact across social media platforms

Drive customer led campaigns

Loyalty campaigns

Understand the effectiveness of sales mechanics

solutions directly with our manufacturing and software partners

It has been such a great addition

to our business and offers us the

control we need. The menu has

been so simple to follow and has

helped speed up operations.

George Inn, Daventry, Chris Eyles

TRAINING

Training forms an integral part of making certain that a level of consistency exists across your business,

especially designed for all levels of staff and management.

We remain committed to investing in your team, delivered through localised training, backed up with

ongoing guidance, easy to follow reference guides, written with the end user in mind.

Our support team are always immediately available for some of those important changes, often needed

with a sense of urgency. The relationship we maintain with our key suppliers allow us unrivalled access

to their support network, offering bespoke additional training where required’

The introduction of EPOS has successfully taken Park Resorts into the next generation of transaction processing with enhanced customer service with a scalable, realistically priced solution that meets all of our objectives.”

Park Resorts – Che’ Mainwaring

SUPPORT

We recognise that on the rare occasion where things don’t go to plan, this is when you are right to

demand the very best in service recovery and support

A variety of tailored options are available to guarantee confidence in resolving every type of business

95% of remote access support calls resolved in under 15 minutes

100% of service engineer attended calls resolved within 24 hours

Over the past 5 years, I have developed a good relationship with Microtill through great service and a product that has developed and grown with my business through immediate and accurate real time information of sales, customers and inventory

Odile Ham – Steers UK

SECURITY

is stored securely, mitigating risk to your business and it’s respective customers

Data is always stored with high levels of individual security protocols and client confidentiality remains

at the core of our business values

The system has improved our productivity,

identified cost reductions and enabled us

to interact across various social media

platforms.

Greg Mangham – Mountain Range Restaurants

ENHANCED FUNCTIONALITY

Open source technology offering easy access to essential day to day activities, i.e. stock ordering

on the move, booking interactions etc.

Remote visibility of your operation with the use of Cloud based software, capturing live information, giving you the control to make strategic decisions

Instant marketing ability to drive customer awareness, through loyalty, competitions and ‘call to action’ campaigning

An open platform with the ability to make each business unique to its environment or specific requirements

Cost control at your fingertips, with detailed visibility

Customer databasing affording your business intelligent communication

A system that links to third party applications, further enhancing the product and give your business the flexibility to expand when you need it.

When it came down to it, the decision was relatively easy with Microtill demonstrating the distinct edge in this sector. The Microtill team were a valuable asset having deployed to the solution many high end hospitality customers. This gave us the confidence we needed to place an order for 17 units.

Dominion Theatre London - Mark Satchell

THE SOLUTION

Leisure & Hospitality Aligned

Innovative, Progressive Business Partner with Nationwide Footprint

Training & Support

Incresed Spend per Head

Scalable Business Solutions

High Return on Investment

Confidence & Security

Incresed Cusomer Attraction

Architected to suit your needs

Informed Decision Making

Advice & Technical

Knowledge

Increased Customer

Loyalty

Head Office & Corporate Showroom:Tabors Hill, Great Baddow, CM2 7BP

Tel: 0800 011 3211 Fax: 01245 477747

Visit our website: WWW.MICROTILL.COM