LEGAL DESIGN - CNR
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LEGAL DESIGN Applying the Design-Driven Approach to Legal Services. Alejandra Leticia Abal Politecnico di Milano, Scuola del Design Product Service System Design Msc
Transcript of LEGAL DESIGN - CNR
LEGAL DESIGN
Applying the Design-Driven Approach to Legal Services.
Alejandra Leticia Abal
Politecnico di Milano, Scuola del DesignProduct Service System Design Msc
01. 02. 03. 04.
01.ABOUT THE PROJECT
RESEARCH QUESTIONSWhat is Legal Design?
How can Design be applied in Law?How can I translate this topic into a Service Project?
OBJECTIVES1. Understand the areas of interest where Design
and Law can work together.2. Understand the possible future scenarios for this
area.3. Present a Service Design project related to the
initial topic.
*What is it?
02.
Desk Research
Events & Workshops
Literary Reviews
“Legal Design is the application of human-centered Design to the world of Law, to
make legal systems and services more human-centered, usable, and satisfying.”
Margaret Hagan
Director of the Legal Design Lab and a lecturer at Stanford
Hagan, M. (2017) Law By Design. Retrieved March 2018 from www.lawbydesign.co/en/home/
*How to cluster the information?
DO LEGALYOURSELF
INFORMATION DESIGN
PRACTICE
PROCESS
POLICY
EDUCATION
It goes along all the levels
EDUCATION
LAB, JAM, HACKATONS
COMMUNICATION
DO LEGAL YOURSELF
DIGITALIZATION / RESEARCH
PROCESS
POLICY
A.
COMMUNICATIONDESIGN
C.
SERVICEDESIGN
B.
USEREXPERENCE
PROCESSD.
DESIGNPOLICY
EDUCATION
LEGAL DESIGN WORKSHOPSFORMAL EDUCATION
DO LEGALYOURSELF
INFORMATION DESIGN
PRACTICE
PROCESS
POLICY
EDUCATION
It goes along all the levels
EDUCATION
LAB, JAM, HACKATONS
COMMUNICATION
DO LEGAL YOURSELF
DIGITALIZATION / RESEARCH
PROCESS
POLICY
A.
COMMUNICATIONDESIGN
C.
SERVICEDESIGN
B.
USEREXPERENCE
PROCESSD.
DESIGNPOLICY
EDUCATION
LEGAL DESIGN WORKSHOPSFORMAL EDUCATION
COMMUNICATION DESIGN
Infographics • Information Design • Editorial Design • Graphic Design • Visual Design • Guides
Key Areas
“Visual language can be utilized to ex-plain a variety of concepts, with different goals...” (Stefania Passera, Helena Haapio, Thomas D. Barton 2013)
COMMUNICATION DESIGN
VISUAL CONTRACTS Apply visual design and information design.
Standford UniversityUSAOpen Law Lab
LexpertFindland
Stefania Passera Findland
University of Western Australia- Graphic contractsAustralia
CASE STUDIES
Stefania Passera Findland
IACCM Webinar, 14.1.2014
Bringing Design Thinking into
Contract Design:
Visual Tools for Better Contracting
COMMUNICATION DESIGN
GUIDES AND INFOGRAPHICSA tool to understand legal process or to implement design.
Olivia ZarcateFrance
Clarity Europe
Center of Civic DesignUK
It/ Designers Italy
CASE STUDIES
Center of Civic DesignUK
https://civicdesign.org/fieldguides/
Field Guides to Ensuring Voter IntentDesign guidelines that election officials can really use, based on solid research and best practices.
USER EXPERIENCE
User Experience • User Interaction • Communication Design • Product Design • Interior Design
Key Areas
“...the process of enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product.” (Babich, N., 2017)
USER EXPERIENCE
DLY(DO LEGAL YOURSELF)Intuitive digital services that help non-lawyers find legal solutions on their own. * They do the legal paperwork
DocularEurope
WillingUSA
Do Not PayUK
Re:Scam New Zeland
CASE STUDIES
USER EXPERIENCE
DIGITAL SERVICES FOR LAWYERSManagement tools
Council BoxSpain
GenslerUSA
ApperioUK
Hire SquireUSA
CASE STUDIES
SERVICE DESIGN
Service Design • User Experience • User Interface • Design Research • Strategic Design
Key Areas
“Service Design aims to ensure service interfaces are useful, usable and desirable from the clients’ point of view and effective, efficient and distinctive from the supplier’s point of view” (Birgit Mager, 2009, 34)
SERVICE DESIGN
ANALYTIC RESEARCH TOOLSAnalyzing big data to understand law.
KnomosUSA
Jumas Project Europe
Ravelby IDEOUSA
Ross IntelligenceUSA
CASE STUDIES
SERVICE DESIGN
SIMPLE LEGAL PROCESS Redesign court processesJails design with a human and environmental mindset.
MatterhornUSA
Supreme Court Of The NetherlandsNetherlands
Justice in Designby Van Alen InstituteNew York, USA
Department of JusticeFamily Violence Intervention OrderVictoria, Australia
CASE STUDIES
POLICY DESIGN
Service Design • Strategic Design
Key Areas
“The design process has been developed and incorporated into many professions over the past decades, including in industrial design, software development, product design, policy-making and health care. Now it is being brought into legal and government services.”
(Margaret Hagan; 2015)
POLICY DESIGN
CLEAR LAW FOR EVERYBODY Governments are trying to empower citizens by making law understandable for everyone.
Good LawUK
Laboratorio de GobiernoSantiago, Chile
Civic Service DesignNew York, USA
Design for EuropeEurope
CASE STUDIES
EDUCATION
Service Design • Strategic Design
Key Areas
“My fear, in short,is that we are training young lawyers to become 20th-century lawyers and not 21-century lawyers.”(Richard Susskind, 2017, 162)
EDUCATION
LEGAL DESIGN WORKSHOPSFORMAL EDUCATIONDesign formats applied within Law topicsDesign courses inside Law Universities
I participated in two Legal Design Workshops.
Legal Design JamEuropePassera, S. (2013)
Introduction to Legal Design*Stanford University
Bachelor of Laws / Bachelor of Innovation and Design Australia
Legal Design SummitEurope
CASE STUDIES
REFLECTIONS
COUNTRIESFinland + USA
JOBS
Research Or LabsLaw Firm
Design Studios
COMMUNITY
Facebook groupsSlack Chanel
Blogs#Share
01 02 03
*I started this research in March 2017.
LEGAL DESIGN AGENCIES
LEGAL DESIGN CONSULTANCY AND SERVICE DESIGN STUDIOS THAT SELL LEGAL DESIGN Design methods and technology to solve legal problems
DotFinland
IDEOLegal Design DepartmentUSA
IXDSLegal Design DepartmentMunich, Germany
HellonFinland
CASE STUDIES
AREAS OF INTEREST
LEGAL EDUCATION
EVOLUTION OF LAW FIRMS
POLICY MAKING
01 02 03
*Talking with the experts
02.
10 Expert Interviews
7 Countries
Designers, Lawyers and Lawyers/Designers
01
02
03
04
Legal Design is inside teams
Technology disruptions will
affect lawyers
Final users could benefit
from Legal Design
Legal Designers want to
take it further
*Final thoughts
05.
FINAL THOUGHTS & CONSIDERATIONS
During my project, I realized that the legal issues are an inevitable part of our daily lives. We make contracts almost every day, we accept them implicitly while shopping or even when we make plans with friends.But we are not aware of it.
The encounter between Design and Law could mean changing the vision that non-lawyers have about laws and eliminating the fear to the lawyers. The intersection between these two professions could also transform the interaction between lawyers and non-lawyers.
