Legal Aid Tech Baseline 2016
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Transcript of Legal Aid Tech Baseline 2016
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A few logistics before we start…
Presenters
Brian Rowe - Project Coordinator LSNTAP
Jeff Hogue - Community Relations and Operations LegalServer
Xander Karsten – Project Manager, LegalServer
Staffing
The organization should have at least 2 full-time technology staff orconsultants per 100 FTE staff members
Budgeting1. ongoing maintenance and upgrade of hardware and software;
2. the personnel/consultants necessary to support and maintain thesystem; and
3. training in the use of technology.
TrainingAssessment
Standards
Policies
… geared toward “effective use”
Training Should be In The Budget
Training is mentioned in capacities for:
Online Research
Document Production
Pro Bono Support
BYOD Bring Your Own Device Policies
ImageCC BY AJ LEON
Services
Support
Remote wipe
Training
Community legal education presentations are supported by effective use of technology, such as online conferencing, videos, and other appropriatetechnologies.
Communications
● Create policy for email
● Use collaborative tools
● Have a tool for testing tech issues
Telephone Systems
1. Routing by Language2. TTY or Relay3. Reporting on Busy & Dropped4. After Hours Message5. Consider Online intake
Mobile Devices
Provide information to clients who use mobile devices, such as through mobile compatible websites, mobile apps, or SMS text messaging.
Administration
CC BY-SA 3.0 NY nyphotographic.com/
Selected Resources● LSC Baselines - lsntap.org/content/lsc-tech-baselines-revised-2015● CSM Review Pages http://lsntap.org/content/case-management-system-review-and-
rating
● Assessing Security for your Nonprofit https://www.youtube.com/watch?v=Ki6vEJyE6p0&t=3s
● Triage & Expert Systems by Probono.net https://www.youtube.com/watch?v=mFU-f4qJ47w
Contact Information
Brian Rowe [email protected]
Google Group groups.google.com/forum/#!forum/lsntap