Legal Aid Tech Baseline 2016

31
If you joined the training via telephone, please select Telephone and enter your audio pin if you haven’t already. If you joined with a microphone and headset or speakers (VoIP), please select Mic & Speakers.

Transcript of Legal Aid Tech Baseline 2016

If you joined the training via telephone, please select Telephone and enter your audio pin if you haven’t already.

If you joined with a microphone and headset or speakers (VoIP), please select Mic & Speakers.

Ask a question or tell us something in the Questions box.

Raise your hand by clicking on the Hand at the bottom of the tool bar if you want to talk.

A few logistics before we start…

LSC Technology Baselines

IntroductionDecember 14, 2016

Presenters

Brian Rowe - Project Coordinator LSNTAP

Jeff Hogue - Community Relations and Operations LegalServer

Xander Karsten – Project Manager, LegalServer

Planning

Technology plan should be reviewed and updated as needed every year.

Staffing

The organization should have at least 2 full-time technology staff orconsultants per 100 FTE staff members

Budgeting1. ongoing maintenance and upgrade of hardware and software;

2. the personnel/consultants necessary to support and maintain thesystem; and

3. training in the use of technology.

Case Managment Systems● Flexible

● Responsive

● Portable

Supervision

1. Calendering2. Document Production3. Timekeeping4. Supervision Data5. Online Research

Electronic RecordsConfidentiality

Document retention

Policies regarding access

Electronic Records

Knowledge Management

Legal Info: Websites Statewide collaboration

Services offered

Legal Info: Social Media

Pro Bono Support

TrainingAssessment

Standards

Policies

… geared toward “effective use”

Training Should be In The Budget

Training is mentioned in capacities for:

Online Research

Document Production

Pro Bono Support

Security1. Maintain Backups

2. Update Software

3. Educate Staff

4. Limit Permissions

Electronic RecordsDestruction

BYOD Bring Your Own Device Policies

ImageCC BY AJ LEON

Services

Support

Remote wipe

Maintaining BackupsOne copy is badTwo copies is okThree copies is good

Training

Community legal education presentations are supported by effective use of technology, such as online conferencing, videos, and other appropriatetechnologies.

Training

Communications

● Create policy for email

● Use collaborative tools

● Have a tool for testing tech issues

Telephone Systems

1. Routing by Language2. TTY or Relay3. Reporting on Busy & Dropped4. After Hours Message5. Consider Online intake

Mobile Devices

Provide information to clients who use mobile devices, such as through mobile compatible websites, mobile apps, or SMS text messaging.

Development

CC BY SA Maik Meid

CC BY Steven Depolo

Selected Resources● LSC Baselines - lsntap.org/content/lsc-tech-baselines-revised-2015● CSM Review Pages http://lsntap.org/content/case-management-system-review-and-

rating

● Assessing Security for your Nonprofit https://www.youtube.com/watch?v=Ki6vEJyE6p0&t=3s

● Triage & Expert Systems by Probono.net https://www.youtube.com/watch?v=mFU-f4qJ47w

THANK YOU FOR ATTENDING TODAY!

youtube.com/user/NTAPvideos

Contact Information

Brian Rowe [email protected]

Google Group groups.google.com/forum/#!forum/lsntap