Leeds College of Art Staff Survey Highlights
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Transcript of Leeds College of Art Staff Survey Highlights
Leeds College of ArtStaff Survey Highlights
December 2011
• Detailed results and reports not yet received by the College• Overview report has been received and these are the results
which I will be sharing today in the same format as SMT received them
Background
Results show overall staff are positive about the College• 81% say it is a good place to work • 93% are interested in the College; to them it’s not just a job• 99% feel the College delivers good quality education to
studentsHowever, staff do have concerns about issues such as
– Workload and bureaucracy– Communications – Managing change– Staff morale and feeling valued
• Results generally appear to follow the trend within other HEIs
Overview
Introduction
– Participation
– Areas for improvement
– Areas of strength
– Other key issues
• 185 responses to the survey which is a 64 % return [HEI Average 58%]
• 58% of returns from Academic Staff
• 42% of returns from Business Support
Response rates
Respondent profile by division/dept
No answer
Other Business Support ( eg Finance, HR, Cleaning, Maintenance)
Workshops
Faculty of Media & Design Communications
Faculty of Fine Art & Design
Faculty of FE
18%
26%
14%
8%
12%
21%
Key to scores for slides• Added agree and tend to agree scores or disagree
and tend to disagree scores• Other analysis takes account of strength of feeling –
i.e. whether they agree or tend to agree• [Benchmark median score] – based on other HEIs
Capita has worked with in 2010 and 2011
Presentation of results
Top Issues: Workload
• 69% feel they have had to put in a lot of extra time in the last 12 months to meet the demands of their workload [HEI median 72%]
• 61% say they often worry about work outside their working hours [63%]
• 47% say they find their current workload too much [36%]• 43% say they are not able to take regular breaks on most days [41%]• 42% do not feel the College provides good support to help them
balance their work and personal commitments [29%]• But - 65% say there are usually sufficient people in the team they
work in to handle their workload • 30% feel unduly stressed at work [HEI 28%]
• 58% feel that too many approvals are needed for routine decisions [HEI median 56%]
• 39% feel priorities are changed too frequently for them to work efficiently [38%]
• 41% say they are required to do unimportant tasks which prevent them from completing more important ones [46%]
• 51% say conflicting demands on their time affect their performance
Top Issues: Bureaucracy
Top Issues - Communication• 60% said, on the whole, the different parts of the College do not communicate
effectively with each other [61%] • 56% do not feel there are effective channels for staff to feed their views upwards
in the College• 71% do not feel communication between senior management and staff is
effective [48%] • 55% said, on the whole, communication in the University is not effective (HEI
35%]• BUT 76% say the information they receive is straightforward and they
understand it [79%]; 61% receive information in a timely way [73%]– 35% say information is cascaded back to all staff from the College’s Committee
Structure– 49% say the Staff Newsletter is a useful source of information– 75% say the Principal’s briefing is informative
Top Issues - Communication• 60% said, on the whole, the different parts of the College do not communicate
effectively with each other [61%] • 56% do not feel there are effective channels for staff to feed their views
upwards in the College• 71% do not feel communication between senior management and staff is
effective [48%] • 55% said, on the whole, communication in the College is not effective (HEI 35%]• BUT 76% say the information they receive is straightforward and they
understand it [79%]; 61% receive information in a timely way [73%]– 35% say information is cascaded back to all staff from the College’s Committee
Structure– 49% say the Staff Newsletter is a useful source of information– 75% say the Principal’s briefing is informative
• 74% say generally more could be done to help staff prepare for, and cope with, change [HEI median 74%]
• 66% do not feel recent changes have been explained well [48%]; and 64% do not think they have been planned well [47%]
• 63% do not feel change is managed well within the College [49%]
• 45% say the process of change causes them concern and worry [39%]
• BUT More staff feel change is managed well within their Department (71%) [HEI 63%]
• 73% have seen some positive changes in the last year [72%]• 55% think things will improve in the next 12 months [58%]
Top Issues: Managing Change
• 70% do not think staff morale in the College is good
• 43% do not feel their job security at the College is good [30%]
• 60% do not feel valued by the College [42%]
• BUT 94% feel valued by colleagues they work with [86%] and 94% feel valued by students or staff they provide a service to [87%]
Top Issues: Morale & Feeling Valued
• 78% do not think food and catering facilities for staff are good [41%]
• Nearly 50% do not have a comfortable work space (including temperature, lighting etc) [33%]
Top Issues: Physical Environment
Areas of strength
Staff Perceptions Clarity of roles & responsibility and expected standards
Quality of service – especially to students
Diversity and equality Working together
Satisfaction at work Culture and values
Immediate managers (softer issues)
Feeing valued by colleagues and students
Areas of Strength
Clarity of role & standards
Expected standards of behaviour
Expected standards of performance
What I am expected to achieve in my job
My role within the College
I have a clear understanding about:
67%
60%
50%
56%
30%
31%
39%
33%
3%
8%
10%
9%
1%
2%
1%
2%
Agree Tend to Agree Tend to Disagree Disagree
• Most respondents feel the College respects equally people of different sexual orientation (97%), ethnicity/nationality (97%), disability (96%), gender (96%), religion (96%) and age (93%)
• 94% feel the College acts fairly on recruitment [92%] and 85% on career progression/promotion [81%]
• 75% believe the College is committed to equality of opportunity for all staff
• 95% are satisfied with their level of awareness of diversity issues and how to react appropriately with colleagues [94%]
• 92% are aware of the College’s Equality Policies [91%]
Diversity & Equality
• 93% say they generally enjoy their work [HEI median 92%]
• 90% say their work is varied and interesting [89%]
• 86% say their work gives them a sense of achievement [83%]
• 78% feel inspired to do their best every day
• 73% feel part of the College [77%]
• 84% feel part of their department [77%]
• 86% feel they belong to a team
Satisfaction at work
Immediate Manager
• 87% say he or she is approachable [HEI median 89%]• 88% is supportive in a personal crisis [89%]• 87% respects and values them [86%]• 85% ensures they have the skills to be able to do their job well [82%]• 83% has sufficient authority to make decisions [79%]• 81% gives them recognition for work done well [78%]• 78% keeps them informed about things they should know about
[74%] • 74% involves them in decisions made that affect them in their own
work area [74%]
However
• 29% say he/she does not deal with poor performance effectively [36%]
• 33% does not help to motivate them to give their best [34%]
• 27% does not provide them with feedback about their performance [29%]
Immediate Manager
• 92% are satisfied with the support they get from their colleagues [HEI median 87%]
• 83% are satisfied with the support they get from their manager [77%]
• 89% feel there is good co-operation between staff in their department [71%]
• 64% feel there is good co-operation between different departments [47%]
• 82% say people are willing to help each other even if means doing something outside their usual activities [77%]
• 76% say the division of responsibilities between staff in their work area works well [66%]
Working together
Quality, Culture and Values
• 99% feel the College delivers good quality education to students [86%] and 47% feel it delivers a good quality service to staff
• 95% feel their department delivers good quality service [90%]• 83% could explain to someone what the College is trying to
achieve [75%]• 84% feel proud to work for the College [89%]• 43% would recommend the College to a friend as a place to
work (40% don’t know)
Other key results
• 52% say SMT manage and lead the College well [ 72%]• 23% say SMT are visible to staff • 60% say SMT set out a clear vision of where the College is headed
[76%]• 59% say SMT support new ideas for improving services [73%]• 32% say SMT listen to and respond to the views of front line staff
[44%]• 81% say SMT are focused on meeting the needs of students [75%]• 75% say SMT build strong, positive relationships with the
educational community and national organisations [similar to other HEIs but slightly different wording]
Senior Management Team
• 66% respondents say if they want to put forward new ideas or suggestions for improvement, they know how to do so [86%]– Respondents are less confident they will get feedback
(46%) [61%] or these will be listened to (46%) [62%]• 60% said they are personally encouraged to look for ways to
improve they way they do things [70%] • 44% do not feel able to voice their opinions [19%]• 49% do not feel there are adequate opportunities to raise
points of concern [27%]
Staff Involvement
• 87% feel safe and secure in their working environment [94%]• 81% have the right equipment to do their job [87%]• 78% have a clean work space [84%]• 79% are satisfied their personal safety is treated seriously at
work • 61% feel the College is interested in their well-being [67%]• 76% respondents know how to report accidents and incidents
[69%]; 19% are not sure• 53% are not aware of the ICAS Xtra Employee Assistance
Programme services provided by the College
Work Environment/Health, Safety & Welfare
• 4% or 7 respondents said they are currently being harassed or bullied at work [HEI median 5%] – All said managers are the source – Most common forms are selective application of the rules
(71%), patronising language (71%), excessive criticism (43%), unwelcome looks or remarks (43%)
– One-third of staff had reported their experience of being harassed or bullied
– Most common reason for not reporting was nothing would happen , concerns about confidentiality or being labelled a trouble maker (mentioned by three-quarters of staff not reporting)
Harassment & Bullying
• 10% or 18 respondents felt discriminated against at work in the last 12 months [HEI 10%]
– 72% said the person responsible was more senior than them; 17% at the same level; 6% from outside the College (public/students)
– 33% because of their gender; 28% because of their age
Discrimination/Equality of Opportunity
• 52% respondents had an individual annual progress review in last 12 months [HEI 82%]– 74% said their review left them feeling their work is valued
[64%]– 81% said their review was useful to them [67%] – 93% had agreed clear objectives as part of their review [86%] – 76% agreed a continuing PDP [67%]
• 57% respondents said their line manager had supported them in identifying training, leaning and development; 23% too early to say
Staff Review
• 63% feel they are given the same opportunities to develop as other staff [78%]
• 64% are satisfied with their current level of learning and development [72%]
• 71% say they have received sufficient training to enable them to do their job well [77%]
• 69% of staff have taken part in training, learning or development paid for, or provided by, the College the past 12 months [71%]
Learning and Development
• 25% feel fairly paid for the work they do [HEI 69%]• 60% feel fairly paid in relation to other staff at the
College doing the same job [71%]• 53% feel, overall, the College offers a good pay and
benefits/conditions package [85%]
Pay & conditions
• 53% say they often think about leaving the College [35%]
• 32% say they are actively considering leaving the employment of the College [16%]
• Main reasons for considering leaving their job is to develop their career at another similar institution (49%) or because they are unhappy with their current job (38%)
Considering Leaving
• Results from Faculty of Media & Design Communication generally more negative than other areas – we need to understand why and encourage feedback via SCC reps as to why this may be
• Results from the Faculty of FE and Business Support Staff generally more positive – what are we doing right there and how can it be shared cross College?
General Points
• I take responsibility for the negatives
• We shall be publishing all the results on the HR area of the Portal when we receive them
• We will be talking to the SCC about the results and involve them in seeking solutions
• We will look to identify areas of good practice and spread them
• Focus on key issues
• Action plan at different levels
Acting on the results
• We will link actions to staff survey results – You Said, We Did
• Provide regular updates on progress and lack of progress via college announcements and the staff newsletter – there may be some quick fixes but other things will take time
• Some things may not be fixable – if that is the case we will try to explain why
• Follow up the staff survey in future to measure changes
Acting on the results