BRENT W. LEEReynoldsburg, OH 43068

papadozer@gmail.com 614.325.9134www.linkedin.com/in/brentwlee 915

BUSINESS DEVELOPMENTExceed Revenue & Cost Savings Targets | Improve Operational Service &

DeliveryEnhanced Customer Service | Expedited Customer Resolutions

Collaborative problem solver who turns around troubled operations using process improvement, project management, and training. Identify root cause of issues and translate complex processes into clear, understandable, and actionable steps. Enthusiastic leader who consistently meets commitments with integrity.Expertise in:

Teaching, Training & Employee Development | Region NegotiationsRegional Sourcing & Procurement | Customer Service | Service Delivery

Strategic & Operational Planning | Profit & Loss Management

PROFESSIONAL EXPERIENCE

HOME DEPOT, Columbus, OHDistrict Manager, Installation Services 2006 — 2016Managed $38M revenue plan and supported 17 stores with over 1.9K+ associates. Delivered 40K+ install activities per year. Achieved Sales Plan 10 consecutive years, with double digit positive growth year

over year, and exceeded cycle time over goals 10% – 30% by increasing capacity through additional installation programs and companies, increasing capacity.

Recruited and promoted 5 District top companies to top 5 model companies in their category for Home Depot.

Negotiated installer service pricing and contracts, resulting in high level of gross margin.

Reduced QOB (Quality of Business) to 1.4% over goal of 1.8%, reducing CSAT (Customer Satisfaction Markdowns) $150K through training, developing, and recruiting best-fit business partners.

Increased VOC (Voice of Customer) from 7.2 to 9.54, exceeding company goal of 9.5, by problem solving and execution of resolution through customer service.

Identified need for capacity and supported by recruiting additional installation companies.

Interfaced with local zoning, operating, finance and legal organizations to meet local requirements and create a positive relationship with community, customer and store leadership.

Increased sales, lead growth, and education on install categories by improving associate interactions through multiple comprehensive training programs.

Specialty Assistant Store Manager, Specialty Sales and Inventory2003 — 2006Managed $24M revenue plan and supported specialty departments. Recruited and interviewed prospective employees for store placement. Performance reviewed employees. Managed store opening and closing procedures. Achieved positive growth with improved specialist statistics through accountability

and training. Executed merchandizing plans and POP, creating strong visual presence. Maximized in stock status, product availability, and employee scheduling according

to customer needs. Optimized store profitability through various store reports, including weekly mark

downs, average sales and ticket, open PO log, end of day reporting, and monthly P&L.

Drive productivity on entire store sales floor through staff meetings and motivating and developing top sales associates.

Department Supervisor 1999 — 2003

ADDITIONAL RELATED EXPERIENCE

HOME QUARTERS (HQ, HECHINGERS, BUILDER SQUARE), Columbus, OHAssistant Store Manager, Merchandizing

DIY, Warren, OHAssistant Store Manager

EDUCATION

Certificate, Business and Travel, Wilma Boyd, Pittsburgh, PAUndeclared, Kent State, Warren, OH

Certified, CFI (Certified Flooring Instituted) Hard Surface Inspector

PROFESSIONAL DEVELOPMENT

Six SigmaProject Management

Leadership Development ProgramSuccessful Negotiating Techniques

ASSOCIATIONS

Member, Certified Flooring Institute

Certified Hard Surface Inspector