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Learning English with CBC

Edmonton

Monthly feature story:

Airport Chapel

October 2014 Learning plan created by Barbara Edmondson and Justine Light

http://www.cbc.ca/edmonton/learning-‐english/ www.alberta.ca


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Feature Story Objectives

Airport Chapel

CLB competency outcomes Listening: Reading: Speaking: Writing:

L: Identify factual details and some implied meanings in extended narration; recognize the difference between spoken and written English and focus on question intonation. R: Access, locate, integrate, interpret, and analyze information contained in a two or three page moderately complex text on a familiar or work related topic; draw conclusions. S: (knowledge and strategies) Produce intelligible and communicatively effective intonation of questions W: Learn to write compare and contrast sentences

Language skills Vocabulary: Use vocabulary words in context

Grammar: Questions: the correct word order

Pronunciation: Intonation of questions

Language Activities (in order of appearance in materials)

Answering discussion questions about a short background text Completing pre-‐listening activities to build vocabulary and prepare learners for audio Listening to the audio to identify facts and details Listening to audio to understand the difference between spoken and written English Understanding how to form questions Learning how to ask questions with the correct intonation Completing pre-‐ reading vocabulary activity Practicing the reading skills skimming and scanning Recognizing facts and details from a reading Writing compare and contract sentences


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Background Reading

Airport security agency offers packing reminders CBC NEWS

CBC file photo

http://www.cbc.ca/news/canada/edmonton-‐pipe-‐bomb-‐incident-‐how-‐much-‐power-‐does-‐airport-‐security-‐have-‐1.2498105

If you want to cut down on lineups at Calgary International Airport this Christmas, don't pack a power drill in your carry-‐on. That's just one of the tips handed out by the Canadian Air Transport Security Authority, which displayed a selection of items people tried to get through security — including the drill. There was also a wheel wrench, pliers, a large pair of scissors, lighters, and various liquids and gels.

CATSA spokesman Mathieu Larocque said carrying those items just makes everyone's life difficult. "Nobody wants to spend time in line. Passengers want to be screened quickly and efficiently and they want to go to the other side [of security] and relax and have a coffee while they wait for their flight," he said.

Larocque said 50,000 passengers a day will be passing through the Calgary airport during the holiday season, amounting to a 30 per cent increase in traffic. He suggested people check out the CATSA website to see what they can and cannot bring on an airplane.

Food for thought

1. Why are so many items not allowed in your carry-‐on luggage?

2. Why do you think some people bring banned items in their carry-‐on?

3. Do you travel during the holidays? Why or why not?

4. What are busy times to travel in your country?

5. Is security at airports in Canada the same as at airports in your country?


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The Audio

In this audio, you will hear Karen Moxley, from CBC’s “The Eye Opener”, interview the chaplain at

the Calgary International Airport.

CBC file photo

Before you listen:

What are some items you are not allowed to have in your carry-‐on bag? What happens if you accidently pack these items in the bag you want to carry on a plane.

Appendix – Transcript

SPEAKER CHAPEL

0:00 David Gray Its spring break of course, which means if you’ve been to the Calgary International Airport lately you’d know that it is a busy, busy place. But if you’re looking for a bit of a break from the noise and the crowds and the line ups, if you go up to the third floor of the airport you’ll find the airport chapel. Gordon Smith has been the chaplain there for 27 years. You can find him helping refugees, helping new immigrants, greeting travelers even. Or you could find him sorting through a big bin full of knives, and bottled water and nail clippers. The chapel actually sells the items that security confiscates from travelers, and those sales actually help fund the ministry there. The “Eye Opener’s” Karen Moxley dropped by the airport chapel and brings us this story.


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Pre-‐listening vocabulary The words below are from the audio. The definitions are next to the words. Read the definitions then complete the sentences on the following page.

Extra definitions to help you understand the listening: Leatherman – a brand name of tools lighter – a tool that creates a small flame used to light cigarettes cork screw – a tool used to open bottles of wine biblical directive – advice or direction from the bible

WORD DEFINITION

1. chapel a room or building used for worship or prayer

2. chaplain a spiritual leader who works in a chapel and helps those in need

3. confiscate to take away with authority because it is breaking a rule

4. fund to provide money for something

5. ministry the service of providing religious support or religious counselling

6. surrender to willingly give up something to authorities (persons in power)

7. stash a collection of things hidden

8. rummage to actively search through things looking for something in particular

9. vision dream or goal

10. crossroads a location where people going in different directions cross paths

11. ethnicity related to a person’s background – country of origin, religion or race

12. integrate to combine two cultures in order to live successfully in a new culture

13. turbulence the strong shaking or movement of an airplane caused when the

plane flies through bad weather or different air currents

14. faith one’s religion or beliefs

15. perspective point of view; the way a person looks at or understands something

according to his/her background or experiences

16. diminish to reduce or get smaller


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Use the vocabulary words to complete the following sentences.

(Answers can be found in the appendix.)

1. If a child brings a knife to school a teacher will ________________it because weapons are not

allowed at schools.

2. Often garage sales are called ________________ sales because you need to search through

items looking for something you may want to buy.

3. Charities first clearly define their ________________. Then charities ask for donations to help

_______________ their work and achieve their goal.

4. Many ________________ also require donations in order to provide help to those in need.

5. After Halloween my kids keep their candy ________________ under their beds. If one child

steals candy from another, the thief must ________________ all his/her candy. My daughter eats

one piece of candy a day so her supply ________________ more slowly than my son’s, who eats a

lot of candy every day.

6. I am afraid of flying because I do not like the ________________.

7. Major cities like Cairo and Istanbul were the ________________ of ancient cultures and trade

routes.

8. In the Canadian census you were asked about your _____________. I am French Canadian.

9. Is it taboo (impolite) to ask about someone’s ________________?

10. It can be difficult to ________________ into another culture because there is so much to learn,

understand and accept.

11. When you first arrive in a new country, try to understand the ________________ of the locals,

this will help you to understand their culture.

12. Many large public buildings such as hospitals, airports and universities in Canada have a

________________ for people of any religion to use when they want to pray.

13. Hospitals and prisons usually have a ________________ on staff to help individuals in need of

support or guidance.


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Listening for meaning

Listen to David Gray from ‘The Eyeopener’ introduce the story and answer the following True/False questions.

1. ____ The Calgary International Airport is busy because it is Christmas.

2. ____ If you want to take a break from the noise you can go to the chapel on the second floor.

3. ____ Gordon Smith has been the chaplain at the Calgary International Airport for 27 years.

4. ____ You can sometimes find Gordon Smith helping refugees or sorting through travelers.

5. ____ The chapel at the Calgary International Airport sells the items that security confiscates from travelers.

6. ____ The money from the sale of confiscated items helps fund the ministry.

Listen to the interview and answer the following questions.

1. Where do things we surrender when we go through security go?

2. What are some examples of surrendered items mentioned in the interview?

3. When is the store, run by the chapel, open?

4. What does a chaplain do at an airport?

5. When the chapel first opened in the Calgary International Airport who did they first help?

6. How did they help Iunto from the Oroma tribe?

7. How often do people go to the chapel to pray for a safe flight?

8. How does the chapel minister to all different kinds of people?

9. Why does the store have a diminishing resource of items to sell?

10. When is the chapel open?

11. Who can use the chapel at the Calgary International Airport?



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Listening strategies – Understanding the difference between spoken and written English

Listening to and understanding spoken English can be more difficult than understanding written English. The way people speak differs from how we would write a message. Knowing the differences outlined below may help you to improve your listening skills as you can identify how speakers use the language in a less structured way.

Spoken Language Written Language There are many forms or dialects of a language depending on where someone is from

Follows a standard form of structure, grammar, word order and vocabulary

Speakers may make grammar errors and do not got back and fix them

Writers check their writing for grammar errors

A person uses intonation or pauses to express the meaning

Punctuation is used to indicate pauses or need for intonation

Speaking is often unplanned so a speaker may change thoughts in the middle of a sentence or search for the right words while speaking

Writing is planned and can be edited to ensure it reflects what one wants to say

Speaks may say “um” and “ah” often as they try to gather their thoughts or plan their reply

Writers can take time to think about their answer and therefore do not need fillers

Speech is usually informal and repetitive and speakers are able to digress (to go off topic)

Writing is often more formal and writers try to be succinct (brief) and stay on topic

Speakers often use short sentences and may start sentences with and or but

Writers often try to use longer sentences and do not start sentences with and or but

Speakers often used contractions Academic writers are encouraged not to use contractions

Speakers can interact with their listeners Writers cannot ask their readers for help

In an interview the interviewee does not have time to prepare his or her answers, so their speech is unplanned. Look at these examples of Gordon Smith’s replies to Karen Moxley. Can you find the common characteristics of spoken English? Try writing Gordon’s Smith’s answers in brief sentences. You can use the transcript at end for more practice. (Answers are in the appendix) Time Spoken English Written answers 1:26 Yes, ah, well, ah the security group that ah is

responsible at the security checkpoints ah looks through your bags and looks through your stuff to make sure you are not going on the plane with anything that ah could be used as a weapon.

1:41 And so they end up with quite a stash or shall we say. Or lots of, thousands actually, thousands and thousands of items

1:57 You can see that some of the items here. These are, umm what do you call them? Exact um.

2:14 The first Tuesday of each month, ah as the opportunity between 10am and 2pm four hours where we offer, we run a store. And we let people come and rummage through these surrendered items.


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Grammar activity Question formation

An important part of an interview is asking questions. Asking good questions will allow you to collect information you need. It is important to use the correct grammar when creating your questions. This will ensure that your questions are understood and that you will receive the information you require.

Yes/No Questions

These questions require the listener to answer yes or no. They are easy for the listener to answer but they do not need to provide you with extra information.

Formation: These questions begin with an auxiliary verb (to be, to have, to do) or a modal auxiliary (can, could, may, might, shall, should will, would).

Auxiliary + subject + main verb + object Auxiliary/modal Subject Main verb Object

Do you study English?

Are you participating in class?

Could I help you with your homework?

Will your family travel home this summer?

When the be verb is the main verb of the sentence the order changes slightly: Be verb Subject Object

Is she interested in joining our club?

Were they told about the changes to the schedule?

Information Questions

These are more valuable questions because they require the listener to provide you with more information. They allow the listener to share his/her opinion and they allow for a greater variety of answers.

Formation: These questions begin with a Wh question word (who, what, where, when, why, which and how) followed by an auxiliary verb (to be, to have, to do) or a modal auxiliary (can, could, may, might, shall, should will, would).


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Wh question word + auxiliary + subject + main verb + object Wh auxiliary subject main verb object

Where are you going after class?

Why did you choose this school?

How often should I review my class notes?

When the be verb is the main verb of the sentence the order changes slightly: Wh Be verb subject object

What is your major?

Where were the students from?

Listening for the questions What are the five questions that Karen Moxley asked Gordon Smith in the interview?

Practice writing questions Write the questions that would have been asked when the speaker gives these answers: Question Answer

No, he doesn’t attend an English class.

No, I was not here yesterday.

Yes, she studies at home.

No, I can’t sing well.

No, I am not interested in visiting the zoo.

Yes, you should come to class tomorrow.

Class starts at 9:00am.

You should review your vocabulary every day.

The chapel is located on the second floor.

Gordon Smith is the chaplain at the Calgary airport.

He chose this profession so he could help people.

I am going to enroll at the university next year.

More Practice: What job would you like to get in Canada? A good way to find out about a job we want is to interview a person who has that job. Write some Yes/No questions and Information questions to ask a person who has your dream job here in Canada.



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Building Speaking Skills: Question intonation Intonation is how we say words and phrases. Intonation includes the rising or falling sound that people make when they speak. Language often sounds like a melody because we use intonation. It is important to learn intonation when learning a language because using the correct intonation helps your listener to understand you.

When asking a question in English there are different intonations we can use, depending on what type of question we are asking.

• Yes/No questions end in a rising intonation

• Questions that begin with a Wh-‐word end in a falling intonation

In an interview you must ask many questions. Using the correct intonation is important. Look at the questions below that you might have written to ask a person who has a job you would like. The arrows below the questions show the intonation you should use for each word or syllable.

Do you like your job?

How many hours do you work?

Why did you choose this job?

What is the most challenging task you have?

Practice asking the questions you wrote above using the correct intonation.

Role play: Work with a partner. Ask your partner the questions you prepared. Your partner can pretend he/she has your dream job and can answer your questions.


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Pre-‐reading vocabulary The following vocabulary activity will help you to understand the reading below.

Match each word to its correct definition. The first one is done for you. (Answers can be found in the appendix.)

1. expectations E A. regulation; what the rules say to do

2. manners B. needed things or procedures for a certain position

3. procedures C. a smell (good or bad)

4. adapting D. knowledge from someone who has experience

5. protocol E. what people believe will or should happen

6. formally F. to have different forms; to change often

7. atmosphere G. to be thankful for something

8. vary H. the way something is done in order to show respect

9. requirements I. refers to how a person pays attention to their personal appearance (clothing, hair, makeup…)

10. trade J. customs or habit of polite behaviour

11. groomed K. change to fit into a situation or environment

12. allergic L. job; the way a person earns money

13. scent M. methods or ways to do things

14. appreciate N. guidance or help doing something

15. supervision O. to have a strong, negative reaction to something

16. expertise P. mood or overall feeling of a place

17. occupation Q. a job which requires skilled work with ones hands or machines (plumbing, carpentry, welding…)

Extra definitions to help you understand the listening: etiquette-‐ manners initiative – to take action without being told feedback – a response to one’s actions. When a person is told how they did at a particular task so they can improve in the future or continue doing great work.


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Reading Strategies

The goal of the reading strategies of the monthly feature is to help you become a better reader of all reading texts – not just this text.

Skimming and Scanning are two important reading skills.

Skimming is to quickly run your eyes over a text trying to understand the gist, or main ideas.

Scanning is look through a text searching for specific information (answers to a question.)

These two skills will help you to understand what the main ideas of a text are without having to spend too much time reading it. These skills are important when you need to read something quickly, but if you need to understand all the details of a text you should read it intensely.

Let’s practice these two skills. Remember, don’t read the text carefully at this time.

Skim the text to answer the following questions. 1. What is the title of the text? 2. Who created this text? 3. What is the main heading in the text? 4. What are the 5 different sub-‐headings of the text? _______________________ _______________________ _________________________ _______________________ _______________________ 5. What are the boxes about?

Scan the text to answer the following True/False questions.

1. ____ Albertans usually say “What’s up?” when they first meet someone in a business situation.

2. ____ The way people dress at work will vary depending on the workplace.

3. ____ Some workers may be allergic to perfume or cologne.

4. ____ Generally managers in Alberta ask the employees to make the major decisions.

5. ____ Most Albertan employers value teamwork.

6. ____ A mentor is someone willing to share their lunch with you.

7. ____ An organizational chart is a diagram that shows who does what in an organization.

8. ____ Managing conflict is only important for managers.


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Reading text: On the Job in Alberta Working in Alberta. Government of Alberta http://alis.alberta.ca/pdf/cshop/WorkingInAlberta.pdf Alberta’s workplaces may be very different from those in your home country. There may be different behaviours, practices and manners. People may have different expectations. There may be different ways of working. Ask your supervisor or another employee if you are uncertain about directions or procedures. Whatever situation you face, you will probably have to spend some time adapting to your new work environment. This part of the guide provides some general information about Alberta workplaces. Alberta’s workplace culture and etiquette: The basics Meeting new people Albertans usually shake hands, smile and say, “How are you?” or “Pleased to meet you” when they first meet someone in a business situation. In many Alberta workplaces, people call each other by their first names even when meeting for the first time. If the person is in a very high position in the organization, you may be required to address them more formally. It usually depends on the individual person. Some organizations may have a formal, businesslike atmosphere. However, many encourage a relaxed and informal worksite. If you are not sure, ask. You can also listen to how other people address each other and their supervisors and then decide how you will address them. Always be respectful. Dressing for work Styles of dress vary from workplace to workplace. When you go to a job interview, observe how people in the organization are dressed. Some workplaces have dress requirements. For example, banks and law firms may require their staff to dress for business—suits, shirts, ties, dress pants and dress shoes for men, and suits, blouses, skirts or dress pants, pantyhose and dress shoes for women. If you are working in a skilled trade or outdoors, you may wear casual clothing such as denim pants and open collared shirts. For safety reasons, you may be required to wear steel-‐toed boots, a hard hat or other protective equipment. Some workplaces use uniforms and name tags to identify staff. No matter what the workplace, it is important to be clean and well groomed. Strong scents and odours Some workers may be allergic to or offended by strong scents such as perfume or men’s cologne, hairspray or other personal care products. Some workplaces have rules that disallow scents of any kind. Avoid wearing anything with a strong scent to work. Most workplaces in Alberta have regulations about smoking. Ask about any rules regarding scents, smoking and other odours that may irritate co-‐workers.

“At our employment workshops, we talk about eye contact, handshakes, gender issues, age issues, all those protocol things. Some issues are hard to discuss, for example, speaking English too slowly. Employers want to know how their current team members will work with new employees who are immigrants. If immigrants attend the workshops, they should do okay…” Employment counsellor at an immigrant serving agency


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Decision-‐making and reporting structures and teamwork In larger organizations, reporting and decision-‐making structures tend to be more complex. Smaller workplaces tend to be less formal. Generally speaking, managers make the major decisions in Alberta organizations. However, Alberta employers appreciate employees who have initiative and come up with new solutions. You can go to your supervisor to ask questions and get feedback. In the early days of your employment, you may need more supervision and direction from your supervisor. However, as you gain more confidence and experience, you will probably become more comfortable with working independently and making decisions. Most Alberta employers value teamwork. Many workplaces expect employees to work with others to achieve goals and tasks. Being on a team does not necessarily mean that you will be working with your co-‐workers every minute! You will still be doing work on your own. However, by working on teams, people can solve problems they might not be able to solve on their own. Through teamwork, more employees can contribute their experience, ideas and expertise. Teamwork also helps employees build positive relationships with one another. It may also mean you share pieces of a project. You may find yourself working on a team to do everyday tasks or you may work with other employees on short-‐term projects. Whatever the case, working well with others is a valuable skill. Managing conflict An important skill in Alberta workplaces is managing conflict. Employees who are able to resolve problems with the people they work with will probably be more successful in the workplace. It is normal for people who work together to disagree on things. The world would be very dull indeed if we all thought alike! However, if disagreements continue without being resolved, this can lead to conflict. If you are having problems with someone you work with, it may seem easier to just leave things alone and say nothing. Unresolved conflict can lead to even bigger problems and make it difficult for people to work together effectively. Managing conflict involves looking at problems and coming to solutions that satisfy all the parties involved. Talking openly and honestly is a big part of resolving conflict. So is negotiating. By talking things out and trying to find solutions, you can move beyond conflict and build positive working relationships.

Find a mentor to help you at work A mentor is someone willing to share their experience, knowledge and wisdom with you. Mentors can be any age. They can be your supervisor or co-‐worker. They can help you learn about an occupation or job. A mentor can also help you learn more about Canadian workplace culture and practices. Some occupations use mentors to help people who have just become members of that occupation. Whatever the case, mentors are people who take time to help someone learn. Talk to your co-‐workers or supervisor and see if you can find a mentor at your workplace. Not only can you learn more about your work, you could also build a strong relationship with a colleague.

Where do you fit into your workplace? Ask for an organizational chart Some workplaces—especially larger ones—have an organizational chart. An organizational chart is a diagram that shows who does what in the organization. It gives titles of employees as well as the branch or section they work for or supervise. Organizational charts also show how the parts of an organization fit together. Some organizational charts show everyone in the organization. Others only show those in upper management or executive positions. Organizational charts can help you see where you fit into the organization.


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Reading for meaning Short answer: After carefully reading the article above, fill in the blanks with the correct words or sentences. (Answers can be found in the appendix). 1. If you are uncertain about the procedures at your workplace you should ask _______________ or

__________________.

2. What things does the employment counsellor talk about at employment workshops?

____________________ ___________________ ____________________ ___________________

3. If you are not sure how to address people at your worksite what should you do?

_________________________________________________________________________________

4. What will the dress code for a bank for law firm probably be?

_________________________________________________________________________________

5. If you are working in a skilled trade what type of clothes may you be required to wear?

_________________________________________________________________________________

6. For what jobs is it important to be clean and well groomed? ______________________________

7. Why should you avoid wearing anything with a strong scent to work? ______________________

8. What type of employee do Alberta employers appreciate? _______________________________

9. What are some positive aspects of working with a team? ________________________________

___________________________________ ____________________________________

10. What is a mentor? ______________________________________________________________

11. Why is it a good idea to find a mentor at your workplace?

_________________________________________________________________________________

12. Why is it important to resolve a problem you have with a colleague?

_________________________________________________________________________________

13. What does it mean to manage conflict?

_________________________________________________________________________________


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Writing Activity

Comparing and Contrasting The following vocabulary and sentence structures are commonly used to compare and contrast two or more concepts or things.

We use the following structures to compare two or more concepts: Vocabulary Example sentence structure alike also as _____ as in the same way likewise same like/similar similarly

_____ and ____ are alike because ______. _____ has ______. _____ also has ___. _____ is as difficult as ______ because _______. _____ is _____. In the same way, _____ is also ____. _____ is ______. Likewise, _______ is also _______. _____ and ______ are the same because ______-‐_. _____is similar to _____ in many ways because ___ and ___. _______ is _______. Similarly, ___ is also ___.

We use the following structures to show contrast between two or more concepts: Vocabulary Example sentence structure although but despite different difference even though however instead of on the contrary on the other hand unlike whereas yet

Although (similarity), ______ has ______. _____has ______, but ______ is ______. Despite (similarity)_, ___ is different because ___. ___ is ___different than ___ because ______. The difference between _______ and ______ is_______. Even though ______ has ______, _____ has ______. _____ is _____. However, ___ is ___. Instead of ______, _____ has _____. _____ is ______. On the contrary, _____ is ______. _____ is _____. On the other hand, ______ is ______. ___ is unlike ___ because ___. Unlike _____, ____ is _____. ____ is _____, whereas ______ is _______. ___ has ___, yet ___ has ___.

Using the information you read about working in Alberta, as well as your own experiences in Alberta, compare and contrast working in Alberta to working in your home country. How is meeting new people similar or different? How do you dress for work in your home country? How does decision making and conflict management in Alberta differ from your country? Practice using the structures above to compare working in two countries.

(An example answer can be found in the appendix).


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Links CATSA – Canadian Air Transport Security Agency. Check out this site for travel advice and a

complete list of what is not allowed to be packed in your carry-‐on bag.

http://www.catsa.gc.ca/home

Transport Canada gives you the latest travel advice for air, marine, train and road travel in Canada.

This site offers safety tips as well as information about Canadian laws and regulations for all types

of travel.

http://www.tc.gc.ca/eng/menu.htm

For information about the Calgary International Airport, including a map, businesses, and arrival

and departure times visit: http://yyc.com/

For information about the Edmonton International Airport, including a map, businesses, and arrival

and departure times visit: http://flyeia.com/

This is comprehensive website about working in Alberta. It has information about businesses in

Alberta as well as workforce opportunities. You can find content about the province of Alberta,

immigrating to Alberta, and about working and living in Alberta.

http://www.albertacanada.com/

The Government of Alberta has a similarly informative website with information about jobs in

Alberta, education, job searches, career planning and workplace resources including health and

safety laws. Visit the ALIS website.

http://alis.alberta.ca/index.html


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Appendix -‐ Answer Keys

Pre-‐listening vocabulary

1. If a child brings a knife to school a teacher will confiscate it because weapons are not allowed

at schools.

2. Often garage sales are called rummage sales because you need to search through items looking

for something you may want to buy.

3. Charities first clearly define their vision . Then charities ask for donations to help fund their

work and achieve their goal.

4. Many ministries also require donations in order to provide help to those in need.

5. After Halloween my kids keep their candy stash under their beds. If one child steals candy

from another, the thief must surrender all his/her candy. My daughter eats one piece of

candy a day so her supply diminishes more slowly than my son’s, who eats a lot of candy every

day.

6. I am afraid of flying because I do not like the turbulence .

7. Major cities like Cairo and Istanbul were the crossroads of ancient cultures and trade routes.

8. In the Canadian census you were asked about your ethnicity . I am French Canadian.

9. Is it taboo (impolite) to ask about someone’s faith ?

10. It can be difficult to integrate into another culture because there is so much to learn,

understand and accept.

11. When you first arrive in a new country, try to understand the perspective of the locals, this

will help you to understand their culture.

12. Many large public buildings such as hospitals, airports and universities in Canada have a chapel

for people of any religion to use when they want to pray.

13. Hospitals and prisons usually have a chaplain on staff to help individuals in need of support or

guidance.


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Listening for meaning

1. __F__ The Calgary International Airport is busy because it is Christmas.

2. __F__ If you want to take a break from the noise you can go to the chapel on the second floor.

3. __T__ Gordon Smith has been the chaplain at the Calgary International Airport for 27 years.

4. __F__ You can sometimes find Gordon Smith helping refugees or sorting through travelers.

5. __F__ The chapel at the Calgary International Airport sells the items that security confiscates from travelers.

6. __T__ The money from the sale of confiscated items helps fund the ministry.

Listen to the interview and answer the following questions.

1. Where do things we surrender when we go through security go?

They go to the Chapel.

2. What are some examples of surrendered items mentioned in the interview?

Nail clippers, Swiss army knives, X-‐Acto knives, knives, lighters, corkscrews, bottle openers

3. When is the store run by the chapel open?

The first Tuesday of each month, between 10am and 2 pm the chapel store is open.

4. What does a chaplain do at an airport?

A chaplain tries to help people. They make themselves available for people who are experiencing difficulties or hard times.

5. When the chapel first opened in the Calgary International Airport who did they first help?

They first helped a lot of refugees.

6. How did the help Iunto from the Oroma tribe?

They sponsored her and tried to help get her set up here in Canada.

7. How often do people go to the chapel to pray for a safe flight?

Not as often as you would think. (Not very often.)

8. How does the chapel minister to all different kinds of people?

The chapel or chaplain loves, hugs and encourages all different people.


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9. Why does the store have a diminishing resource of items to sell?

As people become more educated about airport security they will stop packing items in their carry-‐on that will be confiscated. Therefore fewer items will be surrendered at security.

10. When is the chapel open?

Every day of the week the chapel is open.

11. Who can use the chapel at the Calgary International Airport?

Anyone from any faith can use the chapel.

Listening strategies – Spoken English vs Written English

Time Spoken English Written answers 1:26 Yes, ah, well, ah the security group that ah is

responsible at the security checkpoints ah looks through your bags and looks through your stuff to make sure you are not going on the plane with anything that ah could be used as a weapon.

Security looks through your bags to ensure you are not going on the plane with anything that could be used as a weapon.

1:41 And so they end up with quite a stash or shall we say. Or lots of, thousands actually, thousands and thousands of items

They end up with quite a stash of items.

1:57 You can see that some of the items here. These are, umm what do you call them? Exact um.

You can see some of the items here. These are X-‐Acto knifes.

2:14 The first Tuesday of each month, ah as the opportunity between 10am and 2pm four hours where we offer, we run a store. And we let people come and rummage through these surrendered items.

The first Tuesday of each month between 10am and 2pm we open the store and let people rummage through these surrendered items.

Grammar – Question formation

Listening What are the five questions that Karen Moxley asked Gordon Smith in the interview? 1. What does a chaplain do at an airport? 2. How has your role as chaplain here changed over the years, because you’ve worked here a long time, haven’t you. (this is actually two questions) 3. How often do people come by the chapel who want to pray for a safe journey, safe flight or no turbulence? 4. How many people carry corkscrews in their carry-‐on? 5. How can the chapel minister to all those different groups of people?


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Practice Write the questions that would have been asked when the speaker gave these answers: Question Answer

Does he attend an English class? No, he doesn’t attend an English class.

Were you here yesterday? No, I was not here yesterday.

Does she study at home? Yes, she studies at home.

Can you sing well? No, I can’t sing well.

Are you interested in visiting the zoo? No, I am not interested in visiting the zoo.

Should I come to class tomorrow? Yes, you should come to class tomorrow.

What time does class start? Class starts at 9:00am.

How often should I review my vocabulary?

What should I do every day?

You should review your vocabulary every day.

Where is the chapel? The chapel is located on the second floor.

Who is Gordon Smith? Gordon Smith is the chaplain at the Calgary airport.

Why did he choose his profession? He chose this profession so he could help people.

What are you going to do next year?

When are you going to enroll at the university?

I am going to enroll at the university next year.

More Practice: Write some Yes/No questions and Information questions to ask a person who has your dream job here in Canada. Answers will vary.

Why did you choose your career? Are you happy with your choice? How long have you been working as a ____________? What does your average day look like (what is the daily schedule)? What did you have to study to get this job? Where did you study? What skills does this job require? Is it easy to study for this job? Are there many positions available or is it a competitive field? Can you recommend any volunteer work that would help me acquire the skills needed? Is there a dress code? Is there any work I have to do at home?


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Reading Activity Pre-‐reading vocabulary

1. expectations E A. regulation; what the rules say to do

2. manners J B. needed things or procedures for a certain position

3. procedures M C. a smell (good or bad)

4. adapting K D. knowledge from someone who has experience

5. protocol A E. what people believe will or should happen

6. formally H F. to have different forms; to change often

7. atmosphere P G. to be thankful for something

8. vary F H. the way something is done in order to show respect

9. requirements B I. refers to how a person pays attention to their personal appearance (clothing, hair, makeup…)

10. trade Q J. customs or habit of polite behaviour

11. groomed I K. change to fit into a situation or environment

12. allergic O L. job; the way a person earns money

13. scent C M. methods or ways to do things

14. appreciate G N. guidance or help doing something

15. supervision N O. to have a strong, negative reaction to something

16. expertise D P. mood or overall feeling of a place

17. occupation L Q. a job which requires skilled work with ones hands or machines (plumbing, carpentry, welding…)

Reading Strategies -‐ skimming and scanning

Skim the text to answer the following questions. 1. What is the title of the text?


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On the Job in Alberta

2. Who created this text?

The Government of Alberta

3. What is the main heading in the text?

Alberta’s workplace culture and etiquette: The basics

4. What are the 5 different sub-‐headings of the text?

Meeting new people

Dressing for work

Strong scents and odours

Decision-‐making and reporting structures and teamwork

Managing conflict

5. What are the boxes about?

A quote from an employment counsellor

Information about finding a mentor

An organizational chart to see where you fit in in your company

Scan the text to answer the following True/False questions.

1. __F__ Albertans usually say “What’s up?” when they first meet someone in a business situation.

2. __T__ The way people dress at work will vary depending on the workplace.

3. __T__ Some workers may be allergic to perfume or cologne.

4. __F__ Generally managers in Alberta ask the employees to make the major decisions.

5. __T__ Most Albertan employers value teamwork.

6. __F__ A mentor is someone willing to share their lunch with you.

7. __T__ An organizational chart is a diagram that shows who does what in an organization.

8. __F__ Managing conflict is only important for managers.

Reading for meaning


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Short answer: After carefully reading the article above, fill in the blanks with the correct words or sentence. (Answers can be found in the appendix).

1. If you are uncertain about the procedures at your workplace you should ask your supervisor or

another employee .

2. What things does the employment counsellor talk about at employment workshops?

Eye contact handshakes gender issues age issues speaking English too slowly

3. If you are not sure how to address people at your worksite what should you do?

You can ask someone, or you can listen to how other people address each other and their

supervisors .

4. What will the dress code for a bank for law firm probably be?

Dress for business – suits, shirts, ties, dress pants and dress shoes for men. Suits, blouses skirts or

dress pants, pantyhose and dress shoes for women.

5. If you are working in a skilled trade what type of clothes may you be required to wear?

You may be required to wear steel-‐toed boots, a hard hat or other protective equipment.

6. For what jobs is it important to be clean and well groomed? For all jobs

7. Why should you avoid wearing anything with a strong scent to work?

Some people might be allergic to or offended by strong scents.

8. What type of employee do Alberta employers appreciate?

Employees who have initiative and come up with new solutions.

9. What are some positive aspects of working with a team? People can solve problems they might

not be able to solve on their own Employees can contribute their experiences, ideas and

expertise Teamwork helps employees build positive relationships.

10. What is a mentor?

A mentor is a person who is willing to share their experience, knowledge and wisdom with you.

11. Why is it a good idea to find a mentor at your workplace?


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A mentor can help youlearn about your job and about Canadian workplace culture and practices.

12. Why is it important to resolve a problem you have with a colleague?

If disagreements continue without being resolved this can lead to conflict. Unresolved conflict can

make it difficult for people to work together effectively.

13. What does it mean to manage conflict?

Managing conflict involves looking at problems and coming to solutions that satisfy all the parties

involved. It also involves talking openly and honestly, and negotiating.

Writing activity Using the information you read about working in Alberta, as well as your own experiences in Alberta, compare and contrast working in Alberta to working in your home country. How is meeting new people similar or different? How do you dress for work in your home country? How does decision making and conflict management in Alberta differ from your country? Practice using the structures above to compare working in two countries. The differences between workplaces in Canada and Korea are largely due to Korea’s Confucius beliefs.

In Korea, when we meet someone we should bow. Unlike Korea, in Canada we shake hands.

Even though people wear suits in both countries, more places in Canada have a relaxed dress code.

Although people in both countries wear suits, in Korea it is much more ubiquitous.

In Korea people love to wear strong perfume; however in Canada it is not as common.

Instead of being encouraged to take initiative, Korean employees should follow instructions.

In Canada you should ask your supervisor if you have any questions. Likewise, in Korea you should consult your supervisor when you are unsure.

Korean work places use teamwork, Canadian work places also use teamwork.

Managing conflict is an important skill in both Korea and Canada.


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Appendix – Transcript

SPEAKER CHAPEL

0:00 David Gray Its spring break of course, which means if you’ve been to the Calgary International Airport lately you’d know that it is a busy, busy place. But if you’re looking for a bit of a break from the noise and the crowds and the line ups, if you go up to the third floor of the airport you’ll find the airport chapel. Gordon Smith has been the chaplain there for 27 years. You can find him helping refugees, helping new immigrants, greeting travelers even. Or you could find him sorting through a big bin full of knives, and bottled water and nail clippers. The chapel actually sells the items that security confiscates from travelers, and those sales actually help fund the ministry there. The “Eye Opener’s” Karen Moxley dropped by the airport Chapel and brings us this story.

0:53 Gordon Smith So this is a box of knives here.

0:57 Karen Moxley Wow that’s a lot of knives. There’s hundreds of knives in there.

1:00 Gordon Smith Come the store time you can pick up this knife for $15.00. Or this Leatherman

here.

1:07 Gordon Smith Ya my name is Gordon Smith. I’m a senior chaplain at the Calgary

International Airport.

1:12 Intercom Security Staff will confiscate any unattended luggage.

1:16 Karen Moxley I was interested to find out that all those things we surrender when we go

through security, nail clippers, Swiss army knives, things like that, actually

come to you guys.

1:26 Gordon Smith Yes, ah, well, ah the security group that is responsible at the security

checkpoints looks through your bags and looks through your stuff to make

sure you are not going on the plane with anything that ah could be used as a

weapon. And so as you, if they discover that, they give you the opportunity

to surrender it. And so they end up with quite a stash or shall we say. Or lots

of, thousands actually, thousands and thousands of items. I mean there’s all


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kinds of things people end up surrendering so…

1:57 Gordon Smith You can see that some of the items here. These are, umm what do you call

them, exact um.

2:04 Karen Moxley X-‐Acto knifes

2:05 Gordon Smith Boy there’s a lot of them. See all kinds of blades and then…

These ones are all priced three dollars.

2:14 Gordon Smith The first Tuesday of each month, ah as the opportunity between 10am and

2pm four hours where we offer, we run a store. And we let people come and

rummage through these surrendered items. And we sell them, yes. And we

also have lost and found items as well that after ah they’ve ah gone through

three months. I think it’s three months of waiting then lost and found here at

the airport would call us. And they know we’re running the store so they’ll

bring stuff down and drop it off for us to sell. And we use those funds to help

us continue with our vision and mission here at the airport.

2:49 Intercom French security announcement

2:53 Karen Moxley What does a chaplain do at an airport?

2:56 Gordon Smith Chaplaincy is really about people and chaplains love people and they try to

help people. And this is a great crossroads of ethnicity. Ah tons of different

groups are working here at the airport. And what we do is we make ourselves

available for people who are experiencing difficulties or hard times. Ah, um,

that’s basically it.

3:21 Karen Moxley How has your role as chaplain here changed over the years, because you’ve

worked here a long time, haven’t you?

3:27 Gordon Smith Yes, uh, I’ve been here 27 years. And when we first came there was a lot of

refugees were here. That uh, we’d come into the chapel and they’d be asleep

under the chairs or on the chairs and we were helping them integrate into our


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culture and um we had a lady from the, her name was Iunto and she was from

the Oroma tribe. Um she came out of Ethiopia and we were able to sponsor

her and try to help get her set up here in Canada.

3:59 Karen Moxley So that’s an example of the kind of work you would do here at the airport.

4:02 Gordon Smith Ya, we’ve helped a lot of people.

4:05 Karen Moxley How often do people coming by the chapel who just for example, want to

pray for a safe journey, safe flight, no turbulence?

4:13 Gordon Smith Um, that doesn’t happen quite as often as you would ah think. I mean we

used to think that was out of fear a lot of people would come to the chapel

but ah I think they actually go by the bar and have a drink before they get on

the plane rather than actually spend some time in prayer. Haha ha

4:35 Gordon Smith We got lighters, there’s all these different kinds of lighters.

And then we have these cork screws which…

4:41 Karen Moxley Oh my gosh, how many people carry cork screws in their carry on?

4:45 Gordon Smith …bottle openers. We’ve given away thousands of bottle openers.

4:50 Karen Moxley You deal with people from all different cultures, all different faith

backgrounds. So how can the chapel minister to all those different groups of

people?

4:58 Gordon Smith A great question. And you know I think it does go back to kind of our

Christian perspective, that if you’d take a biblical directive, which says the

world will know you by your love. We’re able to just love them, hug them and

encourage them. It’s just incredible.

5:17 Gordon Smith Knives. Five dollar knives. Great knives. Of course as people get educated

and they hopefully don’t carry these items with them on the plane then it’s a


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diminishing resource, right, so…

For five dollars that’s an amazing knife.

5:32 Karen Moxley Keep it for yourself.

5:33 Gordon Smith I think I will.

5:35 David Gray That’s the “Eye Opener” Karen Moxley speaking with Gordon Smith the

chaplain at the Calgary airport. Now if you’re interested in picking through

the surrendered airport items the chapel store is open on the first Tuesday of

each month. All money raised from the store goes to support the chapel.

And of course if you want to use the chapel as a chapel it is open to anyone

from any faith every day of the week.

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