Learning together during the QualityJourney External Feedback … · 2019-08-08 · Learning...
Transcript of Learning together during the QualityJourney External Feedback … · 2019-08-08 · Learning...
Learning together during the QualityJourney
External Feedback Procedure
of City of Kuopio
8th European CAF Users’ Event “Leading Quality into the Future” 12 April 2018, Sofia, Bulgaria
State Treasury, Aila Särmälä, National Organizer
City of Hyvinkää, Jaana Ilomäki, Head of FAs
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Outline
1. Background and context of the organizations
2. Background of the case
3. Process/dynamics
4. Results/outcome
5. Lessons learned & key recommendations
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1. Background & Context of the organisations (1/3)
State Treasury, the national organizer
City of Kuopio, Urban Environment, Effective CAF User
City of Hyvinkää, employer of the head of FAs Team
Leader
The Finnish Local Government Act of 2015
The Finnish municipalities shall strive to advance the well-being of
their residents and to promote sustainable development on a local
basis.
Basic public services arranged by municipalities include social
welfare, health care, education and culture, technical and
environmental services
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1. Background & Context of the organisation (2/3)
State Treasury, Ministry of Finance’s most important
partner wiht regard to the implementation of central
government steering
Key processes
- Financing activities, supporting financial management, shared
financial administration and its development
- Supporting personnel management, shared personnel
administration and its development, PEF National Organizer
- Services for citizens and communities
- https://www.youtube.com/watch?v=4UEcEQ8h6AU
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1. Background & Context of the organisation (3/3)
City of Kuopio in brief
Centre of Eastern Finland
9th largest city in Finland, approx. 118,000 inhabitants
An urban environment of strong growth and bold
development
An active university city focusing on well-being, health
and security competence
A good environment for children to grow up
https://www.kuopio.fi/en/etusivu
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2. Background of the case
City of Kuopio, Urban Environment Department is the
first Effective CAF User Label applicant organization in
Finland
The national organizer, State Treasury arrange training
and invite an external feedback actors´ team (altogether
6 actors).
The national organizer, the Feedback Actors´ Team and
City of Kuopio collected and documented experiences
and lessons learnt during the self-assessments and
external feedback procedure.
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3. Process/dynamics
Self-assessment processes in Kuopio – CAF joint
project for management and staff
External feedback process
Self-assessment 01-03/2017, application and site visit 10/2017,
feedback report and ECU label in the beginning of November
A common challenge of the Finnish CAF users, as well
as at European level, is to make the model, assessment
tools and learning from each other, bench learning more
visible. That is why we want to share these experiences
with you.
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4. Learning results/outcome
Participation as a key success factor, staff involvement
Recognition of key partnerships with citizens, customers
and stakeholders and their participation in the
assessment process in the future
Quality of data and documentation of self-assessments
A complex operational environment of public sector
organizations requires management of information,
knowledge and technologies.
Linkage between the CAF Model assessment results
and strategic planning process of the organization
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5. Lessons learned & key recommendations (1/2)
Key recommendations:
- Partnerships and resources: key partnership relations with
citizens and customers, involvement of partners in PEF
- People: involvement of staff, open dialogue and empowerment
are key success factors in PEF
- Strategy: planning, implementation, reviewing modernization
and innovation, taking into account stakeholders and available
resources, gathering information relating to present and future
needs of customers and stakeholders
- Leadership: motivation and support the people in the
organization and act as a role model
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5. Lessons learned & key recommendations (2/2)
Key recommendations:
- Pillar 3 is number 1
- Principles of Excellence should be the heart of PEF
- Looking forward instead of looking backwards
- CAF + PEF excellent tools for development – digital, agility
assessment tools are needed to develop attractiveness
- An organization can use PEF as “external internal”
assessment tool (bench learning between different
departments)
- It is important to find the place for CAF Model among other
assessment and audit tools and awards (e.g. EPSA)
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Questions
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Contact details
Add contact details here:
Name: Aila Särmälä / Jaana Ilomäki
Email: [email protected] / [email protected]
Phone: +358 2955 02788 / +358 40 1556 453
Website: www.valtiokonttori.fi / www.hyvinkaa.fi