Learning technologies willow dna seminar 2016 learning future

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THE NEXT 10 YEARS – The future of learning Lisa Minogue-White Director of Learning Solutions Learning Technologies 2016

Transcript of Learning technologies willow dna seminar 2016 learning future

THE NEXT 10 YEARS – The future of learningLisa Minogue-WhiteDirector of Learning SolutionsLearning Technologies 2016

CONTEXT

THE FUTURE OF LEARNING – WHY

SO MUCH CHANGE?

THE FUTURE OF THE LMS

THE FUTURE FOR LEARNING CONTENT

THE FUTURE FOR DATA

THE FUTURE FOR LEARNING

PROFESSIONALS

THE FUTURE OF LEARNING – WHY

SO MUCH CHANGE?

THE FUTURE OF THE LMS

THE FUTURE FOR LEARNING CONTENT

THE FUTURE FOR DATA

THE FUTURE FOR LEARNING

PROFESSIONALS

THE CONTEXT

HAROLD JARCHE ON THE FUTURE OF THE WORKFORCE

“A job is not the same thing as meaningful work. Labour is replaceable, talent is not.”

WORKFORCE 2020

SENSE MAKING

SOCIAL INTELLIGENCE

NEW MEDIA LITERACY

COGNITIVE LOAD MANAGEMENT

THE LEARNING SHIFT

CONTROL CATALYST

MAKING SENSE OF LEARNING

70:20:10

INFORMAL LEARNING

THE LEARNING ORGANISATION

COLLABORATIVE ECONOMY

COMPLETE VIEW OF PERFORMANCE

ACCENTURE, MICROSOFT AND ADOBE

HAVE ALL DITCHED ANNUAL PERFORMANCE

REVIEWS – WHY?

COMPLETE VIEW OF PERFORMANCE

“Performance achievement provides a

holistic view of performance and potential that will inform the talent

decisions we make “

Ellen Shook, Chief HRO, Accenture 2015

We don’t actually manage

people. We manage

environments, systems and processes”

Amy Brann, author of ‘Engaged’ 2015

THE FUTURE OF LEARNING – WHY

SO MUCH CHANGE?

THE FUTURE OF THE LMS

THE FUTURE FOR LEARNING CONTENT

THE FUTURE FOR DATA

THE FUTURE FOR LEARNING

PROFESSIONALS

PERFORMANCE SUPPORT

SOCIAL LEARNING

ACCREDITATION

CONTINUOUS PROFESSIONAL DEVELOPMENT

EXPERIENTIAL LEARNING

CHOICE ARCHITECTURE

ORCHESTRATION

The LMS environment creates the

right conditions

A RICH LEARNING ENVIRONMENT

PROFESSIONAL GAMIFICATION

ACCESS TO SUPPORT AND

EXPERTS

COMMUNITIES AND CONTENT

COMBINED

USER GENERATED

AND CURATED

PERSONLISATION

INTELLIGENT REPORTING – SSRS and xAPI

INTEGRATION

MOBILE AND OFFLINE

QUALIFICATION PORTFOLIOS

BLENDED AS STANDARD

NEXT GENERATION PATHWAY

InteroperabilityPersonalisationAnalytics, advising and assessmentCollaborationAccessibility and design

NEXT GENERATION PATHWAY

THE FUTURE OF LEARNING – WHY

SO MUCH CHANGE?

THE FUTURE OF THE LMS

THE FUTURE FOR LEARNING CONTENT

THE FUTURE FOR DATA

THE FUTURE FOR LEARNING

PROFESSIONALS

ORCHESTRATION

Learning design -understanding how elements flow to enable transformation

‘UBERISATION’ OF LEARNING

Use the strengths of each device

Just in time Build communities

Feedback and engagement Elegant design

WHAT MAKES AN EFFECTIVE CALL

CENTRE?WHAT ARE THE MAIN

LEARNING NEEDS?

EXAMPLE – LEARNING IN CALL CENTRES

KEY TOOL 1 – BENEFITS TREE

KnowledgeBenefits

IntermediateBenefits

OrganisationalBenefits

ExternalBenefits

know the role

what customers need to know

ideas sharedimproved innovation

transfer rates of knowledge increased

knowledge validated

potential rapidly reached

directed training reduced

well learned organisation

problem solving speeded up

shared approaches between buildings

Staff turnover down

improved morale - able to serve

customer

improvement against targets

single contact resolution rates

up

improved processes

closer fit to customer need

very aligned to customers needs

higher quality products and

services

improved responsiveness

customer satisfaction improved

KEY TOOL 2 – LEARNING PATH

FORMAL CONTENT WORKING PRACTICES COMMUNITY MENTORING/ CHAMPIONS TECHNOLOGY

Customer service academy

Product trainingSystems performance

support

Daily after action reviews

News portal and FAQsLeaderboards

Product champions

Cross-site communitiesCustomer insights

Representatives from marketing and product

development

Managing talent through mentorship

programmesQuick masterclasses

Video insights

Learning portalCommunity site

Mobile performance support

Project: Retail customer serviceAudience: Customer service staff on shop floorKey drivers: Provide opportunities for reflection, realistic case studies, voice of colleagues

Project: Business TravelAudience: Graduate onboarders, first time business travellersKey drivers: Visually engaging, realistic scenarios, strong branding

Project: Lloyds Banking GroupAudience: Staff in retail banking environmentKey drivers: Reflection and challenge, discussion topics, scene setting for further learning activities

Project: Rock and A Hard Place LearningAudience: New grads into Advertising and Media AgenciesKey drivers: Engaging, creative, competition, outcome driven

THE FUTURE OF LEARNING – WHY

SO MUCH CHANGE?

THE FUTURE OF THE LMS

THE FUTURE FOR LEARNING CONTENT

THE FUTURE FOR DATA

THE FUTURE FOR LEARNING

PROFESSIONALS

VALUE CHAIN

Increased Market Share

Better customer insights Better

product fit

Better delivery quaity

Quicker to market

More referrals and case studies

Product quality

Customers and market

Processes

References

Better market intelli-gence

Learning need

Learning need

Learning need

THE PATH TO DATA INTELLIGENCE

Business metrics

SSRSxAPI

THE FUTURE OF LEARNING – WHY

SO MUCH CHANGE?

THE FUTURE OF THE LMS

THE FUTURE FOR LEARNING CONTENT

THE FUTURE FOR DATA

THE FUTURE FOR LEARNING

PROFESSIONALS

CHANGES IN LEARNING STRATEGY

WHAT CONDITIONS DO WE NEED TO PERFORM?

“Putting the right people together

in the right environment, at the right time, with the right tools – that’s

how we catalyse learning”

Tom Spiglanin at DevLearn 2015

CATALYST - A DEFINITION

catalyst noun cat·a·lyst \ˈka-tə-ləst\: a substance that causes a chemical reaction to happen more quickly: a person or event that quickly causes change or action

UNDERSTANDING THE PERFORMANCE CHALLENGE

“A problem well stated is a

problem half solved”

Taken from an article by Jane Bozarth - ‘9 critical elements of performance support’ 2015

UNDERSTANDING PERFORMANCE

A MANAGER ASKS TO BOOK A MEMBER OF THE TEAM ON

A DECISION-MAKING COURSE FOLLOWING A PERFORMANCE REVIEW

MEETING – WHAT DO YOU DO?

UNDERSTANDING THE PERFORMANCE CHALLENGE

Start a conversation on what factors are

required for effective decision making and you’ll get a much more relevant solution

GETTING TO THE REAL ISSUE

No more order takers – that

goes for suppliers too

Q A&

Q & A SESSION