Learning Objectives

• Educate guests on the hair styling domain and its associated products

• Use the appropriate tools and service behaviors to discover guests’ hair styling needs

• Use the appropriate tools and service behaviors to provide appropriate solutions for guests’ hair styling needs

• Effectively perform the Signature Hair Styling Rituals and the complete Hair Care Experience

1

Hair Styling System

2 3

Smooth Frizz

Create Volume

Define Curl

Style—Create Hold

Finish—Create Texture

Finish—Add Shine

Finish—Hold with Hair Spray

Hair CareConsultation Tool

Solutions Formula

“Because (challenge or need)

I recommend (appropriate system)

Which will (results).”

Signature Hair Styling Rituals

The Gloss

The Puff

The Lift The Tousle

The Twist

KnowledgeCheck

Action Plan

Product Homeplay