Learning from the new “retail-preneurs”

World Retail Congress2.00-3.15pm Session 4 19th September 2012

Dharmash Mistry@dharmash

What small companies can teach the big guys?

Agenda

Etail/Retail trends from startup land

Entrepreneur panel session

Q&A: Get ready with your question!

1. Blurring boundaries between media and retail………

Inspiration

Navigation

Transaction

2. Social commerce: your extended salesforce?

“Social curation” Social Gifting

3. “Big Data” : Confusion or Competitive advantage?

Requires clarity…….clear objective in a specific area New capabilities and talent…… phd engineers and data analysts

Joined up systems and data integration (structured and unstructured)

4. Multi-channel: consumer experience? Consistency vs uniqueness by channel, category etc

Bloomingdales’s virtual fitting

Burberry 44k sqft100 screensRFID in clothes“magic mirrors”

Net-a-porter mobile window pop up shop

5. Personalisation vs Homogeneity

Fujifilm 3D printing kiosk for personalised gifts

6. Internet of things: Smart stores that read your mind?

7. Experimental business models

Shoedazzle: subscription commerce

Trunk Club: risk free trial, personal shopping for men

Rent the Runway: rent vs own“price per wear”

8. Innovation in payments.....

Reinvention of POS and cash registers

Payment on delivery: invoice or credit

Brings cash online and drives footfall to store

ACH payment: pay with your online bankVery low interchange

9.Growth of Marketplaces and value chain disruption

C2C products and services

B2C curated marketplaces

Affiliate

Manufacturer direct

Mono Brand stores

Broad often unique range; customer service focus; working capital efficient; leveraging scale; network effects ………winner takes all!

Classified marketplace

Brokerage

10. Lean startup approach: test, learn, iterate

Principles based on lean manufacturingRealtime demand led innovation

Summary: Etail/Retail trends from startup land

1. Blurring boundaries between media and retail………2. Social commerce: your extended salesforce? 3. “Big Data” : Confusion or Competitive advantage?4. Multi-channel: consumer experience? 5. Personalisation vs Homogeneity 6. Internet of things: Smart stores that read your mind?7. Experimental business models8. Innovation in payments.....9. Growth of Marketplaces and value chain disruption10. Lean startup approach: test, learn, iterate

Illustrious Panel

Oskar Hartmann (CEO KupiVip)

William Cooper (CEO Achica)

Geoff Van Sonsbeeck (CEO IsabellaOliver)

Chris Burch (CEO C Wonder)