Learning and Development Innovation
Transcript of Learning and Development Innovation
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Learning and Development Innovation
December 8, 2015
Presentation to NSRP Joint Panel Meeting
Jeff Allman, André Pires, and John Walks
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Agenda
• Ingalls Shipbuilding Overview
• Project Team Members
• Project Background/Overview
• Project Management
• Details of current tasks
• Summary
2
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS3
Ingalls Shipbuilding
• Building four classes of ships simultaneously—
nine ships now in production
• Seven Arleigh Burke-class destroyers in firm
business
• Builder of record for LPD and LHA classes of
amphibious assault ships
• Builder of largest multi-mission National Security
Cutter for the U.S. Coast Guard
DDG 51 Surface CombatantsLPD 17 Class Amphibious Transport
USCG National Security Cutter
LHA 6 Amphibious Assault Ship
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Team Members
• Ingalls Shipbuilding – Project Lead
– Anna Bourdais, Denise Jones, Jeff Allman, Sylvia Boltic, Robin Byrd, Greg
Carithers, Doug Hudson, André Pires, Mike Porter, Blair Sherwood, John Walks
• SCRA
– Mary Saady, Project Manager
• NASSCO
– Lee Duneclift, Program Technical Representative
4
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Goals
• The problem: Current On-the-Job-Training (OJT) methods result in
loss of productive time due to travel to the training facility and
variability in method and means of training by individual instructors
• The project goals are to improve the current approach to OJT for the
craft, the approaches used for retaining critical corporate memory, and
the current training for new craft managers.
5
Having tailored craft videos available on the shop floor and deck plate in real time will allow for consistent OJT
in place with the added benefit of expedient on-call
refresher training
The use of mobile technology and requirements for OJT can be adapted to capture
critical elements of institutional knowledge for
future contracts and improve the proficiency of program-
based lessons learned during phases of construction on
each specific ship
The team will determine the desirable knowledge, skills
and abilities of craft managers, then measure current knowledge and
develop areas of improvement for next
generation craft management successors
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Project Work Breakdown Structure (WBS)
• The project will consist of eleven major tasks over twenty-four months:
– Task 1: Project Initiation
– Task 2: Define the On-the-Job Training (OJT) Delivery System
– Task 3: Develop, Demonstrate, and Evaluate a Pilot of the OJT Delivery System
– Task 4: Corporate Knowledge Retention System (CKRS) Improvements
– Task 5: CKRS Pilot
– Task 6: CKRS Data Population and Evaluation
– Task 7: Strengthen Craft Management Workforce System (SCMWS) Requirements Definition
– Task 8: SCMWS Curriculum Development
– Task 9: SCMWS Demonstration
– Task 10: Final Project Workshop and Final Report
– Task 11: Project Management and Technology Transfer
• Tasks 1-4 will be completed in the first phase
7
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Milestone Schedule – Phase I
8
Milestone Title Due Date
1 Project Management Plan 5/10/2015
2 Kickoff Meeting Minutes 5/20/2015
3 Quarterly Report 6/20/2015
4 Quarterly Meeting Minutes 8/20/2015
5 Quarterly Report 9/20/2015
6 On the Job Training Delivery System Requirements Document 10/15/2015
7 Quarterly Meeting Minutes 11/15/2015
8 Quarterly Report 12/20/2015
9 Quarterly Meeting Minutes 1/31/2016
10Corporate Knowledge Retention System Architecture
Evaluation 2/15/2016
11 On the Job Training Delivery System Pilot Evaluation 2/29/2016
12 Initial Set of Generic Craft Process Videos 2/29/2016
On schedule
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Milestone Schedule – Phase II
9
Milestone Title Due Date
13 Quarterly Report 3/20/2016
14 Phase II Kickoff Meeting Minutes 3/30/2016
15Strengthen Craft Management Workforce System Requirements
Document 4/30/2016
16 Corporate Knowledge Retention System Pilot Evaluation 5/31/2016
17 Quarterly Meeting Minutes 6/15/2016
18 Quarterly Report 6/20/2016
19 Strengthen Craft Management Workforce System Draft Curriculum 8/31/2016
20 Quarterly Meeting Minutes 9/15/2016
21 Quarterly Report 9/20/2016
22 Quarterly Meeting Minutes 12/15/2016
23 Quarterly Report 12/20/2016
24 Strengthen Craft Management Workforce System Pilot Evaluation 1/15/2017
25 Final Set of Generic Craft Process Videos 2/20/2017
26 Final Project Report 2/25/2017
27 Final Project Workshop 2/25/2017
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Corporate Knowledge Retention System
• Ingalls has reviewed our baseline for corporate knowledge retention
• Effort is on track to fulfill Phase I tasking
– Pilot and associated evaluation are part of Phase II
10
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Craft Videos
• Ingalls is developing training videos for common processes in multiple
craft disciplines
– Some of these videos are being used as content for the OJT Delivery System pilot
• Many of the videos will be broadly applicable to the U.S. shipbuilding
industry
• A set of 25 training videos will be released for use by other U.S.
shipyards at the end of each phase
– Internal review for public release has been completed for Phase I submittal
11
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Technology Transfer
12
• We have written an abstract for ShipTech 2016
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Requirements Development for OJT Delivery
System
• Begun immediately after kickoff meeting
• Stakeholders held working sessions to list desired features and
capabilities
• Assumptions were documented
– a key one is that a wireless system is or will be in place in production areas!
• Desired features and capabilities were assigned a priority level
• “Final” set of requirements was issued in June 2015
13
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Requirements Development – Examples
• Shall be usable on a majority of devices, PCs, Smart phones, tablets
• Shall support multiple video formats
• Ability for multiple users to access same training video simultaneously
• Track instructor use as well as employee trainee use
• Ability to display/use Multilanguage videos
• Ability to exit system and the system will resume the video where the
training left off
• Information Security requirements
14
Seventy-six discrete requirements identified
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
OJT Delivery System Effort
15
• Pilot
– Purpose
– Duration
– Participants
• OJT Delivery System
– Vendors
– System process workflow
– System architecture
• Devices and Accessories
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
OJT Delivery System Pilot
16
• Purpose
– Verify tool selection, by testing its functionality against predefined requirements
– Provide customer with a hands on experience, that enables them to validate the
tools, in the actual working environment, based on real world scenarios
• Duration
– 2 Rounds of Testing
• Round 1: (Nov 2, 2015 – Dec 2, 2015)
• Round 2: (Jan 4, 2016 – Feb 4, 2016)
• Participants
– Team members from the Learning and Development Innovation project team, along
with representatives from key functional areas, as well as, 35 plus device users
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
OJT Delivery System: Vendors
17
• Panopto – Video management system (Round 1)
– Uploading and Video capture features
– Review/Approval workflow process
– Storage and Staging
– Playback, Meta data searching, Book marking
– Viewer feedback and viewing metrics
– Ability to interface with future Ingalls Learning Management System
• Praeses – Additional process functionality (Round 2)
– Training/Event scheduling
– Training/Event attendance capture and tracking
– Instructor’s “OJT Contact Sheet” data capture and display
– Capture Trainee feedback on OJT effectiveness
– Ability to export and print data in various formats
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Each step is conducted via the Panopto Service unless otherwise noted:
Step 1 Video Content Developer submits a Video for review/approval
Step 2 Reviewer/approver reviews the candidate video, provides
comments or approves
Step 3 Video Content Administrator moves the video to production for
access & sends out notifications of new content
Step 4 Conduct training
Step 5 Video Content Administrator observes training statistics,
feedback, and reports
Step 6 Training effectiveness is evaluated
Step 7 Training Plans are revised and or new training is developed
18
OJT Delivery System:Video Process Workflow in Panopto
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
19
I think this video is ready to submit for
review!
Conduct Training
2
3
65
Shipyard / Deckplate
Review/Approve
1
Video Content Developer
Approvers
Release for viewing
Training Results & Recommendation
7
Approval
Collect Training Statistics & Feedback
Approval
Develop then Submit/
Resubmit Video for Review/Approval
Video Content Admin
Desktop
Evaluate Training
Revise/DevelopTraining Plans
4
Panopto Service
Training Results & Reports
OJT Delivery System:Video Process Workflow in Panopto
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
OJT Delivery System Architecture: Panopto
20
NetScaler Access Gateway
Data Server 1
Load Balancer
SQL Server Components: Microsoft SQL Server 2008 Windows Installer 4.5 Windows PowerShell 1.0
SQL Server
Web Server 2 Web Server 3 Web Server 4
Web Server Components: Windows Server 2008 R2 IIS 7.0 IIS Media Services 4.0 Windows Desktop Experience Windows Media Services 2008 .Net Framework 3.5 SP1 .Net Framework 4.0 Windows Installer 4.5 Windows Powershell 1.0 Panopto Web Server SoftwareWeb Server 1
Limelight Content Delivery Network
Data Server 2 Data Server 3 Data Server 4 Data Server 5 Data Server 6
Data Server Components: Windows Server 2008 R2 Windows Desktop Experience Expression Encoder 4.0 SP1 .Net Framework 3.5 SP1 .Net Framework 4.0 PowerPoint 2007 Panopto Data Server Software
Amazon EC2
Data Storage
Web Storage
Akamai Server(Podcasts Only)
*HTTP Traffic on TCP/IPPorts 80 and 8080.HTTPS on Port 443.
HTTP Traffic on TCP/IPPorts 80 and 8080.HTTPS on Port 443.
TCP/IP1433
TCP/IPPort 80
TCP/IPPort 80
*Direct request for video assets by the viewer and the editor.
Session Upload
HTTP Traffic on Port 80
TCP/IP Port 80
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
OJT Delivery System: Equipment
21
Pilot Devices & Accessories
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
iPhone5s SLED (5 each)
22
Honeywell Captuvo SL42 - Sled for Apple iPhone 5, Standard Range Imager with Green LED Aimer, Magnetic Stripe Reader (MSR), Battery for Sled, Black, USB Cable, and Documentation.
Charge Base – 3 each
– 10 each
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
iPad Mini SLED (10 each)
23
Honeywell Captuvo SL62 –enterprise sled transforms an Apple iPad into an engagement tool specifically engineered for retail, hospitality, and field service workers. It is an easy tool to enable users to look up inventory to gain product information, scan barcodes and process secure payments. The device uses an optional encryption-ready magnetic stripe reader (MSR) that protects sensitive data. The SL62 also provides an extra layer of protection thanks to its protecting design that can avoid breakage even after a 4-foot drop of the device.
– 3 each
– 10 each
– 10 each
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
iPad Mini with Griffin Keyboard Case (5 each)
24
iPad mini 3 Retina display7.9-inch (diagonal) LED-backlit Multi-Touch display with IPS technology2048-by-1536 resolution at 326 pixels per inch (ppi)Fingerprint-resistant oleophobic coating
Griffin's Slim Keyboard Folio doesn't just fit into a slim case... it IS the case. Open the cover like a book to reveal your keyboard and your iPad, its screen framed securely within the smooth microfiber lining. Flip out the easel stand in back to prop the screen at just the right angle, and type away. Hidden magnets in both the cover and the envelope flap secure the easel and hold the folio shut
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
iPad Air (15 each - 5 Trident Cases,
5 Griffin Cases)
25
iPad Air 2Retina display9.7-inch (diagonal) LED-backlit Multi-Touch display with IPS technology2048-by-1536 resolution at 264 pixels per inch (ppi)Fingerprint-resistant oleophobic coatingFully laminated displayAntireflective coating
Trident Kraken AMS Industrial Case for Apple iPad Air with Built-In Handle-Retail Packaging-Black (8 Each)
Griffin's Slim Keyboard Folio is a real keyboard, with a real keyboard feel, sized down just enough. It doesn't just fit into a slim case... it IS the case. Open the envelope-style flap and slide your iPad in. Flip out the easel stand in back to prop the screen, and hidden magnets secure the easel and hold the folio shut. (7 each)
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Plugfones with Hearing Protection
26
3.5mm Audio Y Splitter Cable for Speaker and Headphones, provides for multiple people to listen to audio from a single device (35 each, 1 per every device)
Got Ears?® Plugfones Workers Isolation Earphones with replacement tips (20 each) GREEN in color
Plugfones Contractor Earplugs with Music with replacement tips
(OSHA NRR 25) (20 each) ORANGE in color
Plugfones Contractor VL Earplugs with Music and Volume Limiting with replacement tips (OSHA NRR 25) (20 each) ORANGE in color
- LABEL “VL” AFTER YOU UNPACK
SEE TITLE SLIDE FOR DISTRIBUTION RESTRICTIONS
Summary
• The project is on track to pilot the OJT delivery system during Phase I
– System selection complete
– In-house pilot underway
• Videos are being filmed and reviewed; selected videos will be released
27