How to Engage and Get Help from Users of a Test

Framework

Gamification Framework

Kristoffer Nordström

WhoAmI

Scrum Master

Agile freak

Test automation

Developer Tester

TestDeveloper

Leanfrastructure

UIQ Technology

Softhouse AB Svenska Antennspecialisten

Embedded platforms

Team Lead

Non-functional testing Test automation

Test tools

Automated GUI Testing

Aut. dev. testing

Charging systems

NFNT Testing

Automated GUI Testing

Test data

System testing

Test Developer who loves to automate testing

…so that testers can focus on quality human testing

Exploratory testing

Test nut

…and I’m utterly fascinated by the human side of software development

Game techniques

… in non-game situations

… to motivate people and drive behavior

What is Gamification?

Really… why?

10.000 hours gaming by age of 21

Sweden: 5 Products

India: 4 Products

US: 3 Products Germany: 1 Product

My problem

Any improvement you help us with: 1 point 5p – Pencil

15p – T-Shirt

30p – Coffee Mug

”Guild Artist”

”First Contributor”

My solution?

Extrinsic vs. Intrinsic motivation

Extrinsic motivation occurs when we are

motivated to perform a behavior or engage in an activity in order to

earn a reward or avoid a punishment.

Intrinsic motivation involves engaging in a behavior because it is personally rewarding; essentially, performing an activity for its own sake rather than the

desire for some external reward.

Source: http://psychology.about.com/od/motivation/f/difference-between-extrinsic-and-intrinsic-motivation.htm

Overjustification Effect

Improvements you help us with: 1 point

Source code commits: 3 points

User stories written: 1 point

Bugs reported: ½ point

Rewards updated

Be aware of the surrounding culture within your context

Gamification can never substitute:

Good communcations

Conflict management

Bad organisation

Culture

Power

Avoid monetary compensation

Ask yourself first:

”What is the purpose of this? And what am I trying to achieve here?”

“Improve communication”?

“More help in general”?

“More competitive company”?

What is the result so far?

After 8 months we had achieved:

122 accumulated user points

More titles:

•Defect slayer – Lvl1,2,3

•Bug Hunter – Lvl1,2,3

•Master storyteller

Rewards:

•”First bug found” in new features

•”Raid effort – Team pairing”

Wild ideas:

•3D printed figurine at Lvl 3

Future ideas

Culture & Purpose & Power

Extrinsic vs Intrinsic

Have fun

Summary

@kristoffer_nord

”Context eats process for breakfast”