Learning and Ability

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    Foundation of Individual

    BehaviorBiographic Characteristics and

    Ability

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    It is said that `managers, unlike parents,must work with used, not new, human

    being`-whom others have already usedfirst.

    So, when individuals enter anorganisation, they are a bit like usedcars. Each is different. Some are `lowmileage with a little exposure andothers are `wel-worn, having beendriven over some rough roads.

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    This metaphor indicates that people enterorganisations with certain values andcharacteristics that will influence their

    behaviour at work. The more obvious ofthem are personal or biographic andpersonality characteristics

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    Biographical Characteristics

    AgePerformance declines with increasing age(belief)? Such as, individual skills-speed, ability,strength and enthusiasm

    Some say, job boredom contributes to reducedproductivity But other believe that,Older people bring experience, judgment, astrong work ethics & commitment to qualityMore experience, mature judgment, strong workethic and commitment .Age-turnover relationship: -ve correlationAge and job satisfaction positive relationship incase of professionals

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    GenderThere are few, if any, important differencesbetween men and women that will affect their jobperformance

    No consistent male-female differences in:Problem solving abilityAnalytical skills

    Competitive drive

    Motivation, sociability, learning abilityJob productivity

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    GenderWomen are more willing to confirm with theauthority

    Women are less aggressive than men

    Some study showed that womenHave high turnover rate

    Some claimed no difference

    Changing role of women have made them

    equally competitive and productive as men

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    Some research findings suggest that:- Women between 18 -25, are the bestpredictor of whether or not they change their

    jobs.- As job tenure increased; there is lesslikelihood to change job- Tenure has also found to lesson the

    effects of dissatisfaction among the maleemployees

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    Marital StatusResearch constantly indicate that marriedemployees haveFewer absencesUndergo less turnover

    More satisfaction in the jobMarriage imposes more responsibility to women,make job more valuable and important to bothmen and women, particularly to men.

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    Turn Over:Voluntary and involuntarypermanent withdrawal from the organization

    Disadvantages of high rate of turnover: Itrealists in more recruitment, selection andtraining costs. It can also disrupt the efficientrunning of an organization when goodpersonnel leave.

    But, like absenteeism, not all turnovers arebad. It may create the opportunity to replace underperforming personnel with some one.

    But very often, voluntary turnover often involves theloss of people that the organization doesnt want toloose.

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    Tenure and TurnoverSeniority productivity relationship A positive relationship between seniority and

    productivity

    Forming, storming, forming & performing Negatively related to turnover

    Tenure and job satisfaction are positivelyrelated

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    Some research findings suggest that:- Women between 18 -25, are the bestpredictor of whether or not they change their

    jobs.- As job tenure increased; there is lesslikelihood to change job- Tenure has also found to lesson the effectsof dissatisfaction among the male employees

    Other factors:Commitment to the organization,General economy and job market.

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    Absenteeism: Failure to report to work- Not all absences are bad.- Avoidable and unavoidable absence.

    If the frequencies of avoidable absence ofemployees are increased, it can reduceorganizational efficiency and effectiveness,and may increase negative impact on the

    organization.But not all absences are bad.To some extent, organizations may benefit byan employees voluntary absence. For instance,

    illness, fatigue or excess stress can decreasean employees productivity (e.g., surgeons,airlines pilot and ministers!).But these examples are clearly a typical. Formost part, we can assume that organizations

    suffer when employees absenteeism is high.

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    Satisfaction and Absenteeism:Mostly Inverse Relationship.

    When satisfaction is high, absenteeism tendsto be low.

    - Other factors,

    Those who feel that their jobs are importantand significant has lower absenteeism.

    But, low job satisfaction is likely to bring abouthigh absenteeism.

    One should be concerned not only withquantity of life but also with its quality *humanelements.

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    AbilityAbility refers to an individuals capacity to perform

    the various tasks in a job.

    Intellectual abilities are required to performmental activities

    Intelligence Quotient (IQ)University admission tests SAT, ToFL,GMAT.etcIQ is not a prerequisite for all jobs

    There are evidences that tests assessing verbal,numerical, spatial, perceptual abilities are validpredictors of job proficiency

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    Dimension Description Job example

    Number

    aptitude

    Ability to

    speedy andaccuratearithmetic

    Accountant

    Verbalcommunication

    Read and workability

    Seniormanagers

    Perceptual

    speed

    Identify

    similarities anddifferencesquickly andaccurately

    Investigaters

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    Dimension Description Job example

    Inductive

    reasoning

    Logical sequence

    drawing

    Market

    researchers

    Deductivereasoning

    Ability to use logicand access the

    implication of theargument

    Supervisors

    Spatialvisualization

    Ability to imagineand draw picture in

    mind

    Interiordecorator

    Memory Ability to recall andretain past

    experiences

    Sales person

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    S h f

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    Strength factors

    Dynamic strength Ability to exert muscular force

    repeatedly or continuously overtime

    Trunk strength Ability to exert muscularstrength using the trunk

    (Particularly abdominal) muscleStatic strength Ability to exert force against

    external objects

    Explosivestrength Ability to expend a maximum ofenergy in one or series ofexplosive act

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    Dynamic strength

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    Trunk strength

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    Static strength

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    Explosive strength

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    Flexibility factExtent flexibility Ability to move trunk and back

    muscles as for as possible

    Dynamicflexibility

    Ability to make rapid, repeatedflexible movements

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    Other factors

    Body

    Coordination

    Ability to coordinate the

    simultaneous actions of differentpart of the body

    Balance ability Ability to maintain equilibrium

    despite forces pulling of balance

    Stamina Ability to continue maximum

    effort requiring prolonged effortover time

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