Learner Workbook I Mentoring and Coaching and … · 14 I feel confident enough in my knowledge of...

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2 Workbook | Mentoring and Coaching Workbook | onlineacademy.co.za

LEARNING ACTIVITY 01

CASE STUDIES

You are required to work in pairs for this exercise. Each of the following cases describe typical situations, which may be encountered. Please specify whether you think that a coaching or mentoring approach or both techniques would be appropriate for each situation.

SITUATION COACH MENTOR1 Keneliwe has been on an employeeship for 6 weeks. She is

reluctant to do any work and tells everyone that her role is just to observe and learn. You realise that despite all the orientation, that she has misunderstood the purpose of the programme.

2 Thabo is very keen and is trying to learn everything that he can about the organisation. As a result, he is spending a lot of time out of the department visiting other sections. This results in him not achieving his allocated departmental tasks.

3 Thandi is a conscientious employee who has impressed you so far. She shows a lot of initiative and enthusiasm for her job. She has stopped by your office to discuss a personal problem that is affecting her ability to concentrate and do her job. She has just discovered that her mother is dying of cancer. She is very close to her mother and is extremely upset. She is considering drop-ping out of the programme in order to look after her mother.

4 Fatima has been on a project management-learning programme. She has just submitted a report and action plan to you on how she intends approaching a particular project that has been allo-cated to her. Unfortunately, she has not done a thorough job of scoping the project and identifying the activities that need to be addressed. As a result, her action plan is not realistic.

5 Chris has done extremely well since he has been on the em-ployeeship programme. As a result, you have decided to assign him to a particular project, which will stretch him and involve him in working with people outside the department. He is feeling a bit nervous about his ability to cope with the project and has stopped by your office to talk about his fears and insecurities. You have no doubt that he will cope and will learn a lot in the process

6 Kobus is a new employee who has a degree in Engineering. He has lots of energy and enthusiasm for his new job and is a proj-ect leader. You want to get him off on the right start.

7 Susan has extremely high standards of performance, and push-es herself and others equally hard. Unfortunately, her behaviour seems to have created a morale problem in her unit. She has her unit working overtime and weekends as she attempts to oversee every detail. Susan demands perfection. You are aware that there have been several complaints from her employees.

8 Mandla has been on a management learning programme of which planning was a module. He has just submitted his report and action plan to you on how he intends improving his depart-ment’s productivity. However, he has confused concepts and his action plan is not realistic.

Workbook | Mentoring and Coaching Workbook | onlineacademy.co.za 3

The following checklist is designed as a self-evaluation of your willingness and preparedness to assume the very important and responsible role of being a mentor to a less experienced employee. It is not a test and relies fully on you answering the questions as honestly as possible.

Instructions: Read each statement and place an “x” in the appropriate column that represents the degree to which you see yourself meeting the statements. There is no single ideal profile but candidates who possess many of these characteristics are likely to do well as mentors. If you are unsure about your suitability, it may be useful to get a second opinion from a colleague who knows you well.

STATEMENT AGREE NEUTRAL DISAGREE

1 I like to see myself as being people-oriented; I like and enjoy working with other professionals

2 I am a good listener and respect my colleagues3 I am sensitive to the needs and feelings of others4 I recognise when others need support or independence5 I want to contribute towards the professional development of oth-

ers and share what I have learned6 I am willing to find reward in service to someone who needs my

assistance7 I am able to support and help without smothering, parenting or

taking charge8 I see myself generally as flexible and willing to adjust my person-

al schedule to meet the needs of someone else9 I am confident and secure in my knowledge of the field in which I

work and make an effort to remain up to date10 Others are interested in my professional ideas11 I am regarded by others as being an expert in my field12 I have a good knowledge of company politics as well as policies

and procedures13 People frequently approach me for advice on a variety of matters14 I feel confident enough in my knowledge of my job and in my

ability to transfer this knowledge that I will be able to transfer this knowledge to others


SELF EVALUATION



GROUP WORK

You are asked to mentor a new employee. The new employee lost his wife in a car accident a year ago and has 3 little children.

Discuss what roles you as the mentor will take on to assist this employee to reach his full potential.


Reflecting on the roles you played as mentor for the new employee in Activity 3, discuss what benefits the employee got out of this mentorship programme. What benefits did the company receive and what benefits did you as mentor receive?


GROUP WORK



GROUP WORK

Discuss in your groups, which model of mentoring would be best for each of the following situations and identify the characteristics of the mentor that will be most suited for these models. Also, identify the characteristics of the mentee that will be most suited for these mentors.

1. A colleague is being transferred from Finance department to your department (Marketing).

Mentoring model suggested: _______________________________________________________________________

Characteristics of mentor: _________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

Characteristics of mentee: _________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

2. John has been identified for promotion to Human Resource manager.

Mentoring model suggested: _______________________________________________________________________

Characteristics of mentor: _________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

Characteristics of mentee: _________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________


Select one job from the workplace and discuss the knowledge and skills required for this job. Also, discuss why it is important for a mentor to have relevant knowledge of the job. Identify the learning needs amongst the group members about the knowledge and skills required for the job.


GROUP WORK



CASE STUDY

“Thabo is very keen and is trying to learn everything that he can about the organisation. As a result, he is spending a lot of time out of the department visiting other sections. This results in him not achieving his allocated departmental tasks”. How would you as his mentor communicate to Thabo that he is not achieving his goals? Keep in mind what we have discussed in this section.


In groups, prepare the following role-plays:

1) Give the new employee positive feedback on his/her progress. The rest of the group will comment on the process of feedback.

2) Give an existing employee feedback on unacceptable behaviour. The rest of the group will comment on the process of feedback.


ROLE PLAY



GROUP WORK

A businessman had just turned off the lights in the store when a man appeared and demanded money. The owner opened a cash register. The contents of the cash register were scooped up, and the man sped away. A member of the police force was notified promptly.

Answer either true or false to the statements in the table, as you read them. Then discuss it as a group and compare your answers. Discuss the reasons why you and your fellow employees have different answers.

STATEMENT TRUE FALSEA man appeared after the owner had turned off his store lights.The robber was a man.The man did not demand money.The man who opened the cash register was the owner.The storeowner scooped up the money and ran away.Someone opened a cash register.After the man who demanded the money scooped up the contents of the cash register, he ran away.While the cash register contained money, the story does not state how much.The robber demanded money of the owner.The story concerns a series of events in which only three persons are referred to: the owner of the store, a man who demanded money, and a member of the police force.The following events in the story are true: Someone demanded money, a cash register was opened, its contents were scooped up, and a man demanded money.


List whether the method in the left column is a coach- or coachee-centred method. Why do you say this?

STATEMENT COACHING- OR COACHEE-CENTRED METHOD – WHY DO YOU THINK SO?

Lecture method

Demonstration method

Lesson method

Role-play method

Case study method

Group discussion method


GROUP WORK

Learner Workbook I Mentoring and Coaching and … · 14 I feel confident enough in my knowledge of...

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