September 19-20, 2019Holiday Inn

1005 Perry Avenue • Big Rapids, MI 49307 • 231-796-4400

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Michigan Revenue Cycle Conference

PRESENTS:

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We are excited to invite you to the 3rd Annual Fall Conference of the Michigan Revenue Cycle Association (MRCA)! This is the Association’s most exciting event of the year as we continue to focus on challenges of the healthcare revenue cycle. Our Committee has worked to ensure a varied program of professional development, networking opportunities and energizing speakers.

This year’s conference will kick off on Thursday, September 19, 2019 in the Exhibit Hall. We will begin our conference with opening remarks and education sessions starting immediately following the 9:00 AM start time. Thursday is a full day of current topics that affect you and your organization!

Take advantage of the great opportunity to meet with Corporate Sponsors and discuss potential solutions to your Revenue Cycle challenges throughout the day and join us on Thursday evening for our traditional Thursday Night Celebration Reception slated to take place in the always- expanding Corporate Partner Exhibit Hall.

Register for the 2019 Revenue Cycle Conference and experience first-hand the value and forward-thinking of this year’s attendees and presenters. This Conference promises thought-provoking education sessions and energizing networking events.

We look forward to seeing you in September!

Angela Keehn President

Laurie Schafer Past-President

Matt LueckPresident-Elect

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Thursday, September 19, 2019 8:00 am - 9:00 am Attendee Registration 8:00 am - 9:00 am Breakfast 9:00 am - 9:15 am Opening Remarks

9:15 am - 10:45 am “How to Screw Up, Stress Out and Get Nothing Done” Dr. Steve Bedwell 10:45 am - 11:15 am Morning Break with Attendee and Corporate Partner Conference Photo

11:15 am - 12:45 pm “LEAN Six Sigma White Belt Certification” Kathy Miner, MBA, PMP, CSSBB – Energia, LLC 12:45 pm - 1:45 pm Lunch

1:45 pm - 3:15 pm “Shifting From Generational Challenges to Generational Strength!” Brian Garver – Keybridge Medical Revenue Care 3:15 pm - 3:45 pm Afternoon Break

3:45 pm - 5:00 pm “Legislative Updates” Laura Appel, Senior VP and Chief Innovation Officer MHA

6:00 pm - ? “Celebration Reception” For Attendees and Corporate Partners Corporate Partner Prize Drawings Come Enjoy some Karaoke!

Friday, September 20, 2019 8:00 am - 9:00 am Attendee Registration 8:00 am - 9:00 am Breakfast 9:00 am - 9:15 am Opening Remarks

9:15 am - 10:45 am Third Party Updates 10:45 am - 11:15 am Morning Break

11:15 am - 12:45 pm “LEAN is Not a Diet” Kathy Miner, MBA, PMP, CSSBB – Energia, LLC

12:45 pm - 1:00 pm Closing Remarks

All Meals and Festivities Will Be Held in the Corporate Partner Exhibit Hall

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Session Information & Speaker Biographies“How to Screw Up, Stress Out and Get Nothing Done”

Dr. Steve BedwellA medical doctor and stand-up comedian, Steve has customized his most popular speech How To Screw Up, Stress Out & Get Nothing Done! for healthcare audiences.To be more successful, we need to understand why we sometimes fail. And so, during his signature presentation, Dr. Steve offers a hilarious, highly interactive masterclass in missing the obvious, upsetting yourself and procrastinating like a pro!Its not just a roller coaster ride of grab em by the eyeballs fun. After laughing harder than they ever thought possible during a healthcare meeting, your attendees will learn Habit Hacking:

A three step process for responding to workplace (and personal) challenges more mindfully.

“LEAN Six Sigma White Belt Certification”Kathy Miner, MBA, PMP, CSSBB | Energia, LLC

Throughout the last 18 years, Kathy Miner has been working with company leaders to evaluate business performance opportunities and develop improvement plans to better meet employee and customer requirements. Kathy provides the skillset and tools needed to help individuals and teams create roadmaps to successfully move from current state to future state through customized education, training, and workshop-style facilitation.Kathy’s expertise include Program and Project Management, Lean Six Sigma Education and Training, Team Facilitation, and Coaching and Mentoring. Kathy holds an MBA from Davenport University, a Certified Six Sigma Black Belt certification from the American Society for Quality, and a Project Management Professional certification from the Project Management Institute. Prior to moving into full-time consulting with her company Energia, LLC, Kathy spent five years employed with Davenport University and 13 years with Spectrum Health. Her roles have included the Executive Director of Process Improvement, Institute for Professional Excellence Consultant, Adjunct Faculty, Senior Process Engineer, and Radiation Oncology Project Manager.

Whether it is developing strategies for future growth opportunities, strengthening relationships with customers, or implementing desired changes, Kathy enjoys working with individuals and teams to transform any business opportunity into a reality.Key Accomplishments: Design and implementation of the DU Lean Six Sigma Green Belt Training Program • Development of the DU Proposal to Project Methodology • Adoption of Lean Six Sigma and DMAIC methodology • Training and Education Serving as the Radiation Project Manager for the build and opening for the Lemmen-Holton Cancer Pavilion.

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“Generational Challenges in the Workplace”Brian Garver, VP, Business Development/Marketing Keybridge Medical Revenue CareEvery generation has its challenges in the workplace; whether its a Gen Z just entering the workforce or the Baby Boomer on the brink of retirement. Popular stereotypes suggest that these generational differences present challenges for managers, but they can also offer opportunities for growth and development. We will explore the traits of each generation (along with some humorous misconceptions) and the challenges we may encounter at different ages or stages of our career.

• Managing a multi-generational staff of individuals with differing values, priorities and social agendas• Communicating across the generations• Reducing turnover and retaining these valued employeesWe will also look at work/life balance, thrown in with some sage advice from successful individuals in healthcare. This presentation is interactive, so be prepared to share your experiences and advice!

“Legislative Updates”Laura Appel, Senior VP and Chief Innovation Officer | MHABack by popular demand, Laura Appel will again provide an opportunity for us to learn about what is happening locally and in Washington so we can all be well informed. Laura will provide updates on the new Auto No Fault legislation, the pending rollout of the Medicaid Work Requirement and other legislative activity that will be impacting health care providers in Michigan. Email: lappel@mha.org Background: Democratic Policy Staff Director, Michigan House of Representatives (1999-2000) Democratic Policy Staff Analyst (1987-1999) Michigan Insurance Bureau (1985-1987)

Education: B.A., University of Michigan

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I am a registering as a Member of:(Please Check All That Apply)

□ MRCA □ HFMA - Eastern Michigan □ HFMA - Great Lakes □ HFMA - Western Michigan □ Other: ___________________

I am registering for(Please Check Only One)

□Full Fall Conference ($175.00)□ Friday-Only ($75.00)

E-mail Completed Registration Form To: Renee Sheneman, MRCA Membership Chair, renee.sheneman@mclaren.org

Mail Completed Registration Form and Check (Payable To “MRCA”) To: Renee Sheneman, McLaren Central MI

MRCA 1221 South Drive

Mt Pleasant, MI 48858

Registration Questions Contact Renee Sheneman at (989) 772-6715 or renee.sheneman@mclaren.org

Hotel Questions or Reservations Take advantage of specially priced Conference lodging rates by contacting the Holiday Inn online at http://holidayinnbigrapids.com

choose the location Big Rapids, MI and use the group code MCA or by calling (231) 796-4400, ask for reservation and refer to the MI Revenue Cycle Association group for Arrival on 9/19/19 or the group code, MCA.

Lodging Reservation Cut-Off is Wednesday, September 11th.

Registration cut-off is Tuesday, September 11th

Name:

Title:

Hospital / Organization:

Address:

City / State / Zip:

Telephone: E-Mail Address:

ADVANCE REGISTRATION SECURES YOUR PLACE. PLEASE MAKE YOUR RESERVATION AS SOON AS POSSIBLE.Make your registration payment online by CLICKING HERE. Otherwise, complete the Registration Form below.

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All Registration Fees must be paid prior to Fall Conference.Registration Fees are Non-Refundable.

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Conference InformationHotel AccommodationsAttendees are responsible for making room reservations directly with the Holiday Inn. We recommend that attendees make reservations by Wednesday, September 11th in order to take advantage of special Conference room-rate pricing. To secure lodging at the specially-reduced Conference rates, simply contact the Holiday Inn and using the group code MCA by calling (231) 796-4400, pressing option #1 for reservations, and referring to the Michigan Revenue Cycle Association group for Arrival on 9/19/2019 or the group code, MCA.

Conference AttireConference dress is casual.

Conference PhotoThe Attendee and Corporate Partner photo is a Conference tradition. Please join us on Thursday, September 19th, at 10:45 am to be included in this year’s photo. The photo will be available on the MRCA website for you to print.

Corporate Partner Exhibit Hall and Corporate Partner TimeMRCA is very grateful for the generous Conference support provided by our Corporate Partners. Visiting with our Corporate Partners is an important part of the Fall Conference experience. In addition to sponsoring meals, breaks and events, our Corporate Partners also provide many gifts to Attendees during the Thursday evening Celebration Reception drawings. Attendees must be present to win and may win only once. Please remember to make time to visit all of our Corporate Partners’ exhibits and thank them for their support. The Corporate Partner Exhibit Hall is a showcase for the Corporate Partners to display their latest products and services targeted to the needs of healthcare Revenue Cycle professionals.. The Exhibit Hall hours are listed in the “Daily Schedule of Events” section.

Continuing Education UnitsAttendees who are AAHAM, HFMA or NAHAM-certified may earn continuing education units for recertification during this conference. Each session hour attended is equal to one contact hour. The Conference provides a maximum of 10 contact hours.

EvaluationsPlease be sure to complete the evaluation form for each session that you attend and return it at the end of the session or the Conference. The information that you provide on the session evaluations helps us deliver the targeted education that healthcare Revenue Cycle professionals need and want.

Name BadgesName badges are required for admission for the Corporate Partner Exhibit Hall, Conference sessions and social functions. Badges also help facilitate networking and communication with your fellow attendees. If you lose your badge, we’ll be happy to provide a replacement at the Conference registration desk.

Paperless ConferenceInformation will be provided via website.

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Lodging Deadline: September 11, 2019

Registration Deadline: September 11, 2019

2019 Michigan Revenue Cycle Conference: September 19-20, 2019

2020 Michigan Revenue Cycle Conference: TBD

Datesto remember

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