Learn how to leverage Westcon Services to drive net new Microsoft opportunities

with your customers.Todd Juchem

Microsoft Product Sales Manager

Agenda

• Review of the Microsoft Opportunity from the June 16th Tele Track “How Microsoft and Westcon’s Unified Communications Solutions Deliver You Net New Business”

• Westcon’s Service Solutions Practice with Bryan Bayges, Director of Unified Communications at Westcon

• Wrap-Up and Call to Action• Q&A

Microsoft Opportunities from Westcon

Instant Instant MessagingMessagingMobilityMobility

VoIPVoIPPBX/IP-PBXPBX/IP-PBXIntegrationIntegrationCoexistenceCoexistence

EmailEmailVmailVmail

CalendaringCalendaring

PresencePresence

ConferencingConferencingCollaborationCollaboration

TeamTeamWorkspacesWorkspaces

EnterpriseEnterpriseValueValueAddedAdded

ServicesServicesWANWAN

AccelerationAccelerationQoSQoS

Load BalancingLoad BalancingSecure RoutingSecure Routing

VoIP/SIPVoIP/SIPMessagingMessagingSecuritySecurityLCS 2005LCS 2005

OCS OCS 20072007

ExchangExchange UMe UM

LCS 2005LCS 2005OCS OCS 20072007

ExchangExchange UMe UM

WANWAN

Windows ServerWindows ServerHyper-VHyper-V

ApplicationsApplicationsSoftware plus ServicesSoftware plus Services

Disaster Disaster RecoveryRecoverySystem System

CenterCenterManagementManagement

Voice (Unified Messaging, Enhanced VoIP)

UC Product Stack Building a Foundation

Conferencing

Westcon’s Service Solutions Practice: Microsoft UC Solution Services

Bryan Bayges

Director of Unified Communications

Westcon Service Solutions for MicrosoftUnified Communications• Today’s Unified Communications solutions are mission

critical and involve complex integration of: Voice, Directory Services, E-mail, Local and Wide Area Networks, Security and Voice Messaging.

• Westcon Service Solutions (Managed Service Offerings) for Microsoft optimize your existing customers communications investments by integrating Microsoft Unified Communications and Exchange Messaging with existing and new IP telephone systems – (all models of legacy PBXs Avaya, Nortel, Cisco, NEC, Mitel, Siemens, and Fujitsu).

Westcon Group Enablement

Westcon Service SolutionsWestcon Service Solutions

• Westcon’s Microsoft Solution Services Website is Now Live!!!• Fantastic Opportunity to expand your business by providing Unified

Communications solutions that drive business value• Westcon’s Reseller Enablement Cycle

• Sales Enablement• Professional Services Enablement• Business Value and Solution Enablement• Execution Enablement

• Services solution portfolio now on website: http://servicesolutions.westcon.com

• On-Line Guides for each solution• On-Line Selling Guides for each vendor• Professional Services for every solution

• The most differentiated capability in the industry to drive value and expand your business service offerings

Westcon Group Microsoft Solution Services Overview

Westcon Microsoft UC Professional Services

• Westcon OCS Enablement services are available for both Microsoft Standard Architecture and Enterprise Architecture deployments. • Standard solutions can be provided for up to 500 users• Enterprise solutions can support 5000+ user environments

• Westcon OCS Enablement services provide the turn up and integration of Microsoft Key OCS features and functionality • Instant Messaging and Presence

• See at-a-glance if someone is available and contact them with a click using IM, VoIP or Video Conferencing.

• Web Conferencing• Transform any conversation, phone call or IM, into a conference call or a videoconference on the fly.

• Enterprise VoIP• Introduce VoIP and intuitive software tools with existing Legacy Telephony system.

• Edge Services• Communicate with users and organizations outside your internal network.

• Unified Messaging• Voice-mail and in-bound fax capabilities to Exchange 2007

Westcon Group Microsoft Solution Services Overview

Network Design Services

Planning is an integral part of your information technology lifecycle. Detailed planning and preparation are critical to the physical design and implementation of an effective information system. Planning services reduce network problems and future maintenance and support costs when making a network change or addition, and increases the benefits of your existing technology resources. Whether evaluating, upgrading, or changing your technological environment, planning is essential to assure the right decisions are made at the right time.

Network Certification Services

Based on your network design specifications, Westcon Service Solutions will assign certified network professionals to configure, assemble, and verify your network installation. Whether it is a small five node LAN or worldwide network systems installation, Westcon Service Solutions has the experience and technical support team to ensure your installation is completed in a professional manner.

Configuration Services

Westcon Service Solutions configuration services offer fast custom and standard configuration services. Fully configured systems are ready to work for you right out of the box with your special hardware and software requirements built in.

Installation Services

This service coordinates installation for multi-vendor projects from start to finish, including on-site staging, software installation, network systems installation and network certification. Installation Services delivers high-level expertise required for installation of multi-vendor systems. An installation specialist will conduct a site analysis and draft a detailed Statement of Work to ensure quick and efficient completion of your most ambitious projects.

On-Site Network Service

On-site network engineers are assigned a designated period for a pre-determined rate. The time may be as brief as half a day to an annual commitment Westcon Services engineers delivers great advantages over payroll employees.

Preventative Maintenance Plan

Up time is critical for all businesses, and the only way to best insure that is done is through preventative maintenance. Westcon Maintenance plans are built with this in mind, we will have a qualified engineer come to your site on a scheduled basis, run error logs to check the health of your system in an effort to identify problems before they cause down time, and to run diagnostics and clean the systems so that they are running at peak performance.

Unified Communications Opportunities

Westcon Vendors - Microsoft Enablement/Bundling• Nortel - Communications Server 1000 Converged Office Microsoft Office

Communicator, Microsoft Office Communication Server 2007, Microsoft Outlook 2007 ,Microsoft Exchange Server 2007, Media Server w/ Microsoft Mediation

• Avaya - Avaya Communications Applications and Microsoft Office Communicator and Microsoft Office Communications Server (OCS)

• Cisco - Cisco IP Telephony, Presence, Messaging, Contact Center, and Microsoft Office Communicator and Microsoft Office Communications Server (OCS)

• Polycom - Polycom CX Phones & SIP Phones for Microsoft Office Communications Server (OCS), Polycom HD Videoconferencing (SIP)

• AudioCodes - AudioCodes Hybrid Gateways for Legacy Phone systems, IP-PBX, and Asterisk  with  Microsoft Office Communications Server (OCS)

• VoIP/SIP/Messaging/Mobile VoIP/SIP Specific Security – Sipera, Ingate, Secure Computing, IBM, IronPort, BlueCoat, Aruba, and more

How Do I Engage WGNA Support?

• Opportunity Identification• Call or E-Mail Bryan Bayges to introduce the opportunity

• Cell: (914) 439-0700 / E-Mail: bbayges@westcon.com

• Coordinate a conference call w/ the Unified Communications Practice and the Reseller • Conference Call Objectives

• Identify End-Customer Information, Technical Requirements & Overall Expectations• Discuss additional applications that have business value related to the end-customer’s

organization

• Place Unified Communications Solution Support Ticket Request• http://microsoft.westcon.com • http://servicesolutions.westcon.com

On-Line form that is easy to fill out and gets sent directly to response teams inbox

• Response time can average around 24-48 hours depending on current work loads and availability

• WGNA Engineering Engagement• Engineering will develop a solution based on resellers’ vendor request and

technical requirements that are supported through the entire WGNA product line card

• Sales Team presents turn-key services quote to Reseller

Our Economic Situation

Put yourself in Put yourself in their shoes; what their shoes; what would you do to would you do to increase profit and increase profit and cut costs?cut costs?

Put your new Put your new knowledge to knowledge to work!work!

Wrap – Up and Call to Action 1. Register to become a Microsoft Partner partner.microsoft.com

2. Consider earning a Microsoft Certified competency

• Unified Communications

• Advanced Infrastructure

• Information Worker, etc…

3. Resellers who attend two of the three Tele Tracks will receive a $50 credit from Westcon on their first Microsoft order – sign up today for #3 to qualify for the discount

• (#3) June 30th, 2009 11:00 AM EST Incentives, Offers and Resources

4. Review Westcon’s Microsoft Services Website microsoft.westcon.com

Questions & Answers

Bryan Bayges

Director of Mobility Solutions & Unified Communications

(914) 439-0700

bbayges@westcon.com

http://microsoft.westcon.com

http://servicesolutions.westcon.com

Todd Juchem

Microsoft Product Sales Manager

todd.juchem@westcon.com

Thank you

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