Learn How SBM is powering fluid, flexible IT service management with SSM
12
Discussion & Demo: SBM Powered Serena Service Manager SERENA SOFTWARE INC. 1 May 2014
-
Upload
serena-software -
Category
Technology
-
view
270 -
download
1
description
Showcasing the newest release of Serena Business Manager, the next generation of TeamTrack and Tracker! This presentation demonstrates and discusses how SBM 10.1.3 makes it easier to develop, use and administer SBM-powered applications. See the new User Interface, Work center, Universal Search and other features.
Transcript of Learn How SBM is powering fluid, flexible IT service management with SSM
SERENA SOFTWARE INC.
Discussion & Demo: SBM Powered Serena Service Manager
1
May 2014
SERENA SOFTWARE INC.2
Agenda
• Welcome and Introductions
• Serena Service Manager
• Solution Demonstration
• Questions & Answers
SERENA SOFTWARE INC.
Welcome & Introductions
3
Chad HulseCustomer Success Manager
Phil HombledalSolution Architect
SERENA SOFTWARE INC.4
Serena Service Manager: Revolutionary Process-Based ITSM
SERENA SOFTWARE INC.
Serena Service Manager
5
SLA Management
Incident Management
Problem Management
Change Management
Configuration Management
Social ITVisual App Comparison
ITSM + Release Management
Reports & Dashboards
Partnered With InControl for Asset Management
6 SERENA SOFTWARE INC.
• Asset Discovery: Discover and inventory IT assets (e.g., software, hardware)
• Populate Serena CMDB• Impact analysis & visualization
• Software Usage: Analyze software utilization• Mediate out-of-compliance situations• Initiate software purchase requisition
• Asset Lifecycle Management: Track details of IT asset contracts (e.g., support, lease, warranty)
• Initiate contract review/ renegotiation• Initiate asset purchase requisition
SERENA SOFTWARE INC.
Serena Request Center
7
SBM App Publishing
Enterprise Service Catalog
Rich Request Forms
Unified Request Tracking SLA Tracking
Integrated Knowledge Base
SERENA SOFTWARE INC.8
Demonstration
RespondServiceRequest
SERENA SOFTWARE INC.9
The Serena Service Manager Difference
2. End User Easyto help drive adoption
5. On-Premise and Cloudto streamline deployment
1. Process-Based Flexibility
to reduce overall TCO
3. End-to-End Visibility
to speed issue resolution
4. ITIL Out of the Boxto follow best practices
SERENA SOFTWARE INC.
Serena Customers Orchestrate Their IT Services
10
SERENA SOFTWARE INC.11
Questions And Answers
Learn more about Serena Service Manager at www.serena.com/itsm
Thank You
Serena Confidential
