Lean Six Signa for Higher Education

© Performance Innovation

Lean Six SigmaFor

Higher Education

Norma SimonsPerformance Innovation LLC

[email protected]


The core training and consulting work of Performance Innovation is led by a team of seasoned experts. We apply an innovative approach that is based on aligning our training to your unique processes and industry best practices.

Our strengths in application of state of the art training and business operating system metrics are multiplied by knowledge of our team members in a wide range of industry segments.

Our aim is to work side-by-side with our clients to create an essential change, then to leave you with the skills and tools to continuously strengthen and improve on the achievements over time.

About Performance Innovation


Lean and Six SigmaLean and Six Sigma are complementary in nature and, if performed properly, represent a long-term business initiative that can produce unprecedented results.

1. Lean focuses on eliminating non-value added steps and activities in a process

2. Lean makes sure we are working on the right activities

3. Lean defines and establishes the value flow as pulled by the customer

1. Six Sigma focuses on reducing variation from the remaining value-added steps

2. Six Sigma makes sure we are doing the right things right the very first time

3. Six Sigma makes the value flow smoothly without interruption


Lean Six Sigma Not Just for Manufacturing

“Service operations now comprise more than 80% of the GDP in the United States….Even within manufacturing companies, its common to have only 20% of product prices driven by direct manufacturing labor- the other 80% comes from the costs designed into the product or costs associated with support functions”Michael George, Lean Six Sigma for Service


Objectives of Performance Improvement Modules


Alternative Formats1. Consulting and Problem Solving

The consulting team will work in conjunction with several on-site groups using the DMAIC model to resolve the problem

2. Hands-on Training and ConsultingThe consulting team will provide on-site training, consulting and coaching around the problem

3. Blended LearningA team of individuals will learning the concepts of Lean Six Sigma using e-learning, webinars, on-site instruction and coaching.


Consulting and Problem SolvingThe work of the consulting team will focus on solving the problem with support from internal staff. The team will use the tools of Lean Six Sigma and follow the methodology of Define Measure Analyze, Improve, Control (DMAIC) to resolve the issue.

Before the start of the project the team will discuss and agree on measureable deliverables.

At the end of each phase of the project, the consulting team will present a documented report to management.

The consulting team will be responsible for training personnel at the conclusion of the project and establish systems that can sustain the improvement.


Hands-on Training & ConsultingThis option will involve:•Problem Selection ( understanding the scope of the problem)•Establishing a training schedule (1 or 2 days per month).•Providing training as outlined•Hands-on consulting and coaching around the project using the DMAIC model•Phase reviews•Sign-off


Program Outline

• Project Selection • Day 1: Introduction & Define• Day 2-3: Define & Measure• Day 4: Measure• Day 5: Analyze• Day 6: Improve• Day 7: Control• Day 8: Presentation

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Overall Course Objectives

• Discuss the overall concepts of Lean Six Sigma• Develop method for selecting appropriate

projects• Analyze data to make decisions• Apply the DMAIC process to action projects• Utilize tools for process improvement and process

design• Develop a methodology for continuous

improvement• Develop a format for documenting continuous

improvement, process and project results10


Lean Six Sigma Program Summary

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Blended Learning

• Innovative way to present training material• High quality e-Learning content

– Uses class time to focus on critical “hands-on” learning areas

– Safe environment where students can try-out skills– Class time used for coaching, mentoring and

teaching custom content– Information presented in portions with time to

absorb the ideas


Components of the Blended Learning Solution

Each component can be customized depending on the industry and the organization


Blend the e-Modules with ‘Live’ Classes


Sample of e-Learning Portal


LSS Executive Example Training Plan


LSS Project Team (Green Belt) DRAFT Training Plan


Quality Tools Online


Contact Information

For more information contact:Norma SimonsPerformance Innovation [email protected] 800 682 6640

Lean Six Signa for Higher Education

Education

Transcript of Lean Six Signa for Higher Education