Lean Risk Sigma - PMINYC · Lean Risk Sigma Cause • Because the normal port-of-entry customs...

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1 Lean Risk Sigma “The Triple Complaints”

Transcript of Lean Risk Sigma - PMINYC · Lean Risk Sigma Cause • Because the normal port-of-entry customs...

Page 1: Lean Risk Sigma - PMINYC · Lean Risk Sigma Cause • Because the normal port-of-entry customs processing time is 2-4 weeks, Risk • the required special parts for activity 123 might

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LeanRiskSigma“TheTripleComplaints”

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ContactInformation

BobMahler,PMP,PMI-RMPDirector- [email protected]: (615)617-7159LinkedIn

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BackgroundCertifiedPMP,PMI-RMPFormerU.S.ArmyGreenBeret

DecoratedCombatVeteranEmergencyResponseManagerforSprint-Nextel

Hurricane’sKatrina,Rita,WilmaVirginiaTechShootingDelawareStateUniversityShootingGreensburgKansasTornadoCaliforniaWildfiresNASCAR

FederalConsultantforTSAFederalConsultantforDHSHQPublicSpeaker/Instructor

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YearsofExperience!

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HowYourCareerStarts

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AndYouBecomeaPM

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AndYouBecomeaRiskManager

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IBecameAware…

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SoWhatisLeanRiskSigma?

It’scomprisedofthreeareas:

Lean,orprocesswaste- 8types

QualitydefectsmeasuredasSigma

Risk,theuncertaingoodorbad(mostlybad)

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WasteofTransport

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WasteofInventory

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WasteofMovement

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WasteofWaiting

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WasteofOverproduction

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WasteofProcessing

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WasteofRework

35-40M!

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WasteofSkills

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Sigma

Standarddeviationofapopulation.Ameasurementoffitnessforuse.Inshort,ameasurementofquality.

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Risk

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RiskExample

CanIgetavolunteertoprovideariskstatement?

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Meta-Language

Cause• BecauseweareshippingequipmentinoceancontainersaroundthehornofAfricaduringHurricaneseason,

Risk• therequiredspecialpartsforactivity123mightarrivelate,

Effect• whichcouldresultinapossibletwoweekscheduledelay.

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HowAreTheyConnected?

Considerthefollowingrelationship:

Lean Risk Sigma

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Meta-Language

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TransportandReworkExample

Lean Risk Sigma

Cause• BecauseweareshippingequipmentinoceancontainersfartheraroundthehornofAfricaduetoHurricaneseason,

Risk• therequiredspecialpartsforactivity123mightrustintransit,

Effect• whichwouldresultintheneedtoremoverustbeforecustomerdelivery.

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TransportandReworkExample

Lean Risk Sigma

Cause• Becausethenormalport-of-entrycustomsprocessingtimeis2-4weeks,

Risk• therequiredspecialpartsforactivity123mightrustintransit,

Effect• whichwouldresultintheneedtoremoverustbeforecustomerdelivery.

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CanTheybeReversed?

Sigma Risk Lean

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DefectandWaitingExample

Sigma Risk Lean

Cause• Ifwehavemorethan3.4defectsin1Mopportunities,

Risk• ourprocesswillfallbelowtherequiredSixSigmastandard

Effect• whichwouldresultintheaworkstoppagetoinvestigatetheproblem.

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CanTheybeReversedAgain?

Risk Sigma Lean

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WaitingExample(again)

Risk Sigma Lean

Cause•Wemayhaveamachinefailure,

Risk• resultingindefects,

Effect• whichwouldresultinincreasedproductwaitingtime.

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ThisIsGettingOutofControl!

Lean

Risk

Sigma Lean

Risk

Sigma Lean

Risk

Sigma

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SoWhat’stheCommonTheme?

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ParetoMuch?

Thelawofthevitalfew!

Meaning20%ofmyrootcausesresultin80%ofmyproblems!

The80/20rule!

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AKATheEmployeeRule

Meaning80%ofyourheadachesarecausedby20%ofyouremployees.

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FindTheRootCause!

Ordidyoualreadyknowthat?

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Y isaproductofX

CauseandEffectDiagrams

AffinityDiagrams

5Whys

DMAIC

Andmanymore!

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CauseandEffectDiagrams

Quality Defects

People

Equipment Process

Material Environment

Management Geography

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5WhysExampleWhydidthepowergoout?

Becausethegeneratorranoutoffuel.Whydiditrunoutoffuel?

Becausethepersonassignedtofillitdidnotdoso.Whydidn’thefillitup?

Becausehewasn’tsurehowtodoit.Whywasn’thesure?

Becausehehadnotbeenproperlytrainedyet.Whyhasn’thebeenproperlytrainedyet?

Becausehewasfillinginforsomeoneelsewhowasoutsick.Heisbeingtrainedtomorrow.

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AffinityDiagrams-Placeideasonthewall

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AffinityDiagrams-Putinlogicalgroups.RememberPareto’sLaw?

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DMAIC:Forthedeepdive!Usediftheproblemisnotknown

Define:Whatistheproblem?

Measure:Exactlywhatiswrongwithyourcurrentprocess?

Analyze:WhatXsareimpactingtheYs?

Improve:Developanimplementationplananddoit.

Control:KeepaneyeonyourXsandtrytosustaintheYs.

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Examples- 2003Blackout

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Examples- AWSOutage

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InSummary

We’vediscussedtheTripleComplaints

Howtheyareconnected

VariousTools

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Questions


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