Lean Persona

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Lean Persona UXPA UK, London, October 16 2014 Adrian Howard (@adrianh)

description

How do you get everybody in your company to understand your customers — especially if you’re not 100% certain yourself? You’ve got out of the building and talked to your customers, but how do you communicate and build on what you learned when you get back? We’ll show how to get the whole team involved in doing user research and building persona continuously. You’ll be introduced to a practical technique for integrating persona with lean approaches to product strategy and development.

Transcript of Lean Persona

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Lean PersonaUXPA UK, London, October 16 2014

Adrian Howard (@adrianh)

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+ 😻

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http://commons.wikimedia.org/wiki/File:Mr._Maji,_a_long-haired_orange_cat_with_white_muzzle.jpg

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https://www.flickr.com/photos/2top/8507775261/

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http://commons.wikimedia.org/wiki/File:Hello_Kitty-Bremen.jpg

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https://www.flickr.com/photos/hansthijs/3586762234/

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http://memegenerator.net/instance/54376410

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Persona

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http://commons.wikimedia.org/wiki/File:Customers_in_the_Book_Department_at_Selfridge's_department_store_in_London_during_1942._D6590.jpg

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http://commons.wikimedia.org/wiki/File:The_Thinker_Musee_Rodin.jpg

Analysis & Synthesis

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http://www.slideshare.net/toddwarfel/data-driven-personas

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https://www.flickr.com/photos/mattandjanet/103437949/

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http://commons.wikimedia.org/wiki/File:Professor_Lucifer_Butts.gif

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http://commons.wikimedia.org/wiki/File:Rows_of_Bookshelves.jpg

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https://www.flickr.com/photos/hansthijs/3586762234/

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http://commons.wikimedia.org/wiki/File:So_happy_smiling_cat.jpg

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Problem?

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Lean StartupCustomer Development + Agile + Lean

buildlearn

measure

productdata

ideas

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Lean UXLean Startup + UX + Design Thinking

makethink

check

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Problems…• Large up-front investment of time, money & people • Need a fairly good grasp of our market • Tends to result in set-and-forget persona • Introducing products changes the world • Presented as truth

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http://www.uie.com/brainsparks/2008/01/24/personas-are-not-a-document/

Personas are to Persona Descriptions as Vacations are to Souvenir Picture Albums

— Jared Spool

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https://www.flickr.com/photos/library_of_congress/2163462230/

Sam Bossman, VP of Sales

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https://www.flickr.com/photos/powerhouse_museum/3876631361/

Pat Minion, Sam’s PA

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Lean Persona

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1. Define

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http://www.slideshare.net/clevergirl/luxr-oneday-workshop/73

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Apply the truthiness scale…

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Made up sh*t True

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Made up sh*t True

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http://commons.wikimedia.org/wiki/File:Cat_skeleton_-Booth_Museum,_Brighton_and_Hove,_East_Sussex,_England-20Oct2011.jpg

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2. Refine

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Add structure

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Define rules…

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https://twitter.com/guspower/status/448487628107575296/photo/1

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http://commons.wikimedia.org/wiki/File:Big_Fat_Red_Cat.jpg

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3. Realign

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http://commons.wikimedia.org/wiki/File:International_tidyman.svg

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http://pixabay.com/en/viewpoint-gazebo-lookout-point-99199/

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http://pixabay.com/en/sign-signs-traffic-road-street-39400/

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http://pixabay.com/en/traffic-sign-road-sign-shield-6664/

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The Good, the Bad & the Ugly

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Communicates risk and confidence, not truth

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Lets you get people starting quickly & cheaply

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Whole team approach eases adoption

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Integrates research & researchers

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No set & forget persona

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Continuous learning

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Embraces change

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Organisations still need to buy in

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Folk forget refine & realign

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http://memegenerator.net/instance/54379154

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Made up sh*t True

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http://pixabay.com/en/traffic-sign-road-sign-shield-6664/

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DO LESSMORE OFTEN

to do

MOREAdrian Howard (@adrianh)

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