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lean m obi le Solut ions
on Blac k Berry, iPhone and
Andro id
Frank AhlandSAP ConsultingBusiness Solution ArchitectMobile Business
SAP Deutschland AG & Co. KG
Am Schimmersfeld 5
40880 RatingenM +49/160/90822647E [email protected]
mailto:[email protected]:[email protected] -
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mobi le so lut ions based on SOA
technology overview and benefits
Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or CRM
Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry
Solution: mobility for SAP ERP+CRM
Customer Fact Sheet for BlackBerry
Solution: SAP cProjects on Blackberry
SAP 2007 / Page 2
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mobi le so lut ions based on SOA
technology overview and benefits
Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or CRM
Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry
Solution: mobility for SAP ERP+CRM
Customer Fact Sheet for BlackBerry
Solution: SAP cProjects on Blackberry
SAP 2007 / Page 3
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Mobile ac cess to SAP - requi rements
Opportunities
Inventory
Z-Fields
SAP CRM
SAP ERP
Workflows
My activities
Contacts
Marketing attributes
Open payments
BI Reports
Order history
Open deliveries
Customer fact sheet
Pricing
Order status
customer specific data
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Mobile acc ess to SAP bus iness impact
Update data on the fly
Be informed
Shorten and speedup processes
Have answers for your customer
Instant access without booting and login
Shorten visit preparation
Close more deals in shorter time
Be informed -without calling backoffice
Save time for follow ups
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webservice
Mobi le tec hnology overv iew
SybaseMobile Salesfor SAP CRM
Mobility for SAPCRM+ERP+Workflow
by SAP Consulting/ISEC7
SAP NW Mobile+ Gateway add-on
ERP / CRM / SRM /
Sybase SUP
ABAP AddOnBSP or ITS
Online Browser based
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Segment ing the Mobi le Mark et
Assumes disconnected model
Synchronization middleware required
Customized with business logic runson the device
Often ruggedized, or specialized devices
Mobile tooling and business rule definitioncritical
Mission Critical
Assumes always/mostly connected
No synchronization middleware required
Business logic runs on server
Intuitive, easy to use
Easy to deploy, up and running in minutes
Instant Value
Built by SAP and Partners
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Making a Dec is ion w here are you?
Mobile users have medium to large
data volume needs
Mobile users require data to be always
in sync, with data push of new/updateddata directly from backend to device
Full offline functionality is needed
A single mobility platform is or may be
needed in the future for other mobile
applications like apps for consumers
SAP standard 7+2 support is expected
Choose the Sybase platformfor mission critical apps when:
Mobile users have low to medium data
volume needs
Mobile users do not require data to be
always in sync Limited offline functionality for
create/update is sufficient
Limited data push fits customer
requirements, e.g. for new workflows
Budget does not fit costs for
middleware (hardware, administration,
licenses, training)
Quick wins with small budget are
requested
Choose lean mobile Mobility for SAPas a Instant value app when:
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Lean mobile miss ion s ta t ement
SAP 2007 / Page 11
We want to make the customer sucessfull.
SAP sees a mobile market segmentation between "mission critical" and"instant value" solutions:
Mission critical solutions usually work disconnected, need more businesslogic on the device, covers high data traffic, work in heterogeneus
environments with different devices and usually need a data synchronizationmechanism. For this we have the Sybase middleware based enterprise mobileplatform
For those customers who do not yet require the attributes of a mobileplatform, we provide the "instant value" solution Mobility ForSAP. It provides
a quick step into the mobile world for our customers and enables them to testthe value of mobilization in their business.
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Avai lab le lean mobi le so lu t ions
by SAP Consul t ing
Webservices / RFCs
ERP / CRM / PLM / SRM / + Non SAP
MIS Mobile Inspection&Service (PDA+Laptop):All service orders assigned to the user plus the relateddata like equipments is synchronized to the deviceand is offline available.On next synch the updated and created datalike time confirmations or reported damages aresent to the backend.Online lookup of data possible, e.g. for reservationsLimitation: If the amount of data that needs to be in synchgets too big you should use a middleware.Rough limit: 200 users with 30 orders each.Real limits to be tested in customer environment.Amount of data = number of users x amount of data for each userDevelopment: ABAP for Backend; .net for perfect tailored client
Mobility for SAP (BlackBerry+iPhone)User is surfing in any SAP backend system (CRM, ERP,)or approves workflows.He searches for accounts, gets the account details,drills down into the account activity details,The requested data is cached and offline availablefor a couple of days.Push of new data possible and already used for workflows.Today user needs to be online for data update and create.Offline update and create will be available by middle 2010.User gets only what he requested. So big numbersof users are possible (>1000).Standard client on mobile device. Customer specific enhancement likeadditional fields or pages are developed with pure ABAP in backend.
Synch of assigned datawithout a middleware
request Response to be cached
Future deviceslike Android
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SAP AG 2009. All rights reserved. / Page 17
lean mobi le Feat ures
LeanMobile
Online&
Offlinedata
Low TCO
No
middleware
Only ABAPskills needed for
enhancements
No complicatedDevelopment onSmartphone(s)
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Cryst a l bal l / K r is t a l lk ugel
A.Dreher /PIXELIO
SAP 2007 / Page 18
Uncertain which mobile devices will be adopted anddeployed by your business.
Uncertain which mobile platform will emerge as amarket standard and what its architecture will consist of.
Uncertain if todays solution will still be availablebefore amortization.
Uncertain if experts are available to develop andmaintain the solution.
Support of todays important business smartphones:BlackBerry, iPhone, Android (other devices based on customer demand moving forward)
Low investment today fast amortization
Direct connection: Smartphone to ABAP Backend no additional landscapecomponents (additional hardware, licenses, administration, development)
Complete understanding of backend ABAP AddOn, so complete support anddevelopment in your hands possible. New developers can be trained in 4 hours.
Additional confidence: sourcecode of MobiltyForSAP BlackBerry Client is depositedat TV (German Association for Technical Inspection)
Lets look into the crystal ball about the future of mobileand see if MobilityForSAP is the right investment
The answer is: Yes
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TCO
TCOLicences (mobile device, Middleware,)
Hardware Middleware (test/development/prod)
Hardware DevicesCustomer specific enhancements
Administration of whole landscape
Are my existing devices supported?
Will my future devices be supported?Development for each device type?
Integration of different backend systems
SAP 2007 / Page 19
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Fur ther in format ion
Further information
Lean mobile Infokit for customers:http://infokit.mobilityforsap.com
SAP Internal SAP WIKI for colleagues:https://wiki.wdf.sap.corp/wiki/display/leanMobile
SAP 2007 / Page 20
http://infokit.mobilityforsap.com/https://wiki.wdf.sap.corp/wiki/display/leanMobilehttps://wiki.wdf.sap.corp/wiki/display/leanMobilehttp://infokit.mobilityforsap.com/ -
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mobi le so lut ions based on SOA
technology overview and benefits
Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or
CRM
Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry
Solution: mobility for SAP ERP+CRM
Customer Fact Sheet for BlackBerry
Solution: SAP cProjects on Blackberry
SAP 2007 / Page 24
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MIS Mobile Inspect ion& Serv ice
Use Cases: Service / Repair / Maintenance
get notificationsfor damages on the mobile device. See informationsabout equipment like characteristics, warranties,
historic damages Capture time and material confirmations, causes for damagesor order spare parts
Inspection legal requirement to inspect safety related assets within period of time,
example: fire-rated and security doors trackwho performed the inspection and when
Measurement and counter reading counterreading of water, gas, power,
Technical Features: Runs online and offline,the data is stored on the device if no network connectivity is available No Middleware needed like Mobile Infrastructure / DOE, this lowers the administration and development effort and so it lowers the TCO.
Benefits for the business: Keepservice level agreements and government regulations for inspection Tracking of activities to fit legal requirements like inspectionof security related assets Direct data entry eliminate or decrease the need for paper based orders or counter reading. This leads to improved data accuracy, no loss of data and reduces the total cycle time from job completion to invoice
submission with associated cash flow benefits
SAP 2007 / Page 25
Solution overview: Mobile Inspection&ServiceGet rid of paperbased inspection and service.Follow inspections given by law for fi re rated doors or other equipment.Let your service technicians download all inspections and service orders on a mobile device like a PDA or laptop. Give them a overviewabout their todo. Provide a checklist for the inspection. Let them record time and material consumption, take pictures of damages.
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Mobile Push Alert
GISIntegration
serv ice m obi l i ty for SAP
- Funct ional Overv iew and enhancem ents
InventoryManagement
Measurement &Counter Reading
NotificationManagement
Technical ObjectManagement
OrderManagement
ContractManagement
Business Partner
Management
RFID Management
Backend ERP PM/CSData creation and
assignment
Data update inbackend
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Sc reenshot Lapt op Solut ion
SAP 2007 / Page 28
List of downloadedand offline available orders
Details and structure of order.See and navigate through operations,
time confirmations and equipmentsand notifications.
Create confirmationsanytime with one click
Details of order elementselectedabove.
Work online or offlinewith same solution.
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Sc reenshot Lapt op Solut ion
SAP 2007 / Page 29
Online access to choose orders to download.Choose from assigned orders or from allopen orders. or download all assigned.
GIS Integration very simple with google maps
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SAP 2007 / Page 30
Sc reenshot s PDA Solut ion
Checkliste:
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webservice
Compare landsc ape of MAM and MIS
ERP
PM / CSMAM30 RFCs
Classic MAM Client:
Mobile Infrastructure Client
Database
Java Runtime
MAM Java Client
MIS Client:
lean Database
MIS Client
Server Driven
Middleware:Mobile Infrastructure (DOE)
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Compare landsc ape of MAM and MIS
Classic MAM Client:
Mobile Infrastructure Client
Database
Java Runtime
MAM Java Client
MIS Client:
lean Database
MIS Client
No Middleware, direct connection to backend.Less administration, less hardware, lower TCO
MIS Client in .net for highestusability andintegration to device functionality like camera,
rfid, functionkeys, calendar, eMails
Usage of existing MAM30 Backend functionalityand of already done customer
specific enhancements in MAM 2.5 or 3.0
webservice
ERP
PM / CSMAM30 RFCsServer Driven
Middleware:Mobile Infrastructure (DOE)
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MIS Mobile Inspect ion& Serv ice
Del ivery opt ions
Delivery options:
Full Solution by SAP Consulting or SAP Custom Development Workshops to collect the requirements. Create a clickable prototype, which is an application that looks and behaves like a working solution but
only provides demo data and does not communicate with the backend. With this prototype your usersget the experience of the application and can judge if the provided information and functionality fits to
their daily job. Seeing is beliving. Blue Print Development Roll out optional: Support by SAP Custom Development
Development by Customer based on the framework by SAP Consulting
needed skillset: Standard Abap Development knowhow for backend functionality, knowhow of PM/CS module or othermodules that should be mobilized
.net C# Development Knowhow for frontend Sourcecode and Knowhow transfer of lean mobile framework
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Development of lean mobi le so lut ions
Screens for LaptopCan be modified by customer
webservice
ERP / CRM / SRM
Lean mobile Client:
SQL Database
Library Layer: lean MobileIncludes: functionality to read webservices, cache them for off line access,modify data offline, queue for changed data in of fline modeSynchronisation of queued changed data with errorhandlingSynchronisation of new data for downloadSend logs and synch errors to admin for help
Library Layer: MISIncludes: business logic for mobile Inspection&Service, Web Service calls to downloadand modify data in the backend, can be enhanced by customer
Screens for PDACan be modified by customer
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Development of lean mobi le so lut ions
webservice
ERP / CRM / SRM
Lean mobile Client:
SQL Database
Library Layer: lean MobileIncludes: functionality to read webservices, cache them for off line access,modify data offline, queue for changed data in of fline modeSynchronisation of queued changed data with errorhandlingSynchronisation of new data for downloadSend logs and synch errors to admin for help
Library Layer for your own lean mobile application
Laptop screens for your own App PDA screens for your own App
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mobi le so lut ions based on SOA
technology overview and benefits
Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or CRM
Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry
Solution: mobility for SAP ERP+CRM
Customer Fact Sheet for BlackBerry
Solution: SAP cProjects on Blackberry
SAP 2007 / Page 36
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Di f ferent w ork f low s
for mobi le approval
Solution:Approve or reject all kinds of workflows on yourBlackBerry. Get a overview instead of hundredsof eMails today. Click into the details and write acomment, approve, reject or do whatever isconfigured to do with this workflow. See, ifsomebody who acts on behalf of the user,already approved the workflow
Works with Universal Worklist (UWL)!
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mobi le Workf l ow approval
Icon Mobility for SAP ERPin main menu of BlackBerry
with notification about new workflow
New workflow items show up,grouped by workflow type.Workflow notificationeMails are
filtered to stop jamming the inbox.
Details for workflowwith customized input fields
and buttons
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webservice
Mobil i t y fo r SAP Work f low in tegra t ion
ERP+ Workflow Inbox
ABAP AddOn
SRM+ Workflow Inbox
ABAP AddOn
PLM+ Workflow Inbox
ABAP AddOn
+ Workflow Inbox
ABAP AddOn
The BlackBerry or iPhone is connected to abackend system via webservice. This can bea ERP system which provides mobile access to ERPdata like customers and open deliveries as well as
mobile workflow approval. New workflows arepushed to the device.
In the customizing you define which user gets whichworkflows from his workflow inbox on his
SmartPhone. In additions you define the screenwhich data and which buttons show up.
Connections to other backend systems via RFCpossible where the workflow inbox is retrieved.
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Feat ures and Requi rement s
SAP 2007 / Page 41
Requirements:
BlackBerry Enterprise Server: 4.x with MDS enabledBlackBerry Supported devices : 8700, 88xx, 83xx, 8120, 9000 (Bold), 8900 (Curve2), 9700 (Bold2)BlackBerry supported firmware: 4.2.2+
Features: mobile approval of different workflows from different Backend systems like
leave request, shopping carts, supplier ratings,
Lean instrastructure and technology
Clear overview about to be approved worklists.
No disturbing eMails in Mail Inbox of BlackBerry
High Priority Notifications for special workflows like bidding process
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Cooperat ion
Cooperat ion betw een
- Consul t i ng and
To ensure technical excellence, knowhow and support for BlackBerry Infrastructure we are workingtogether with the partner isec7, who is a BlackBerry Integrator, elite alliance partner of RIM and SAPPartner. This is compliant with the mobile strategy of SAP to work together with strong partners toprovide mobile solutions in a fast changing mobile market.
The java client, the installation and support is done by ISEC7.Customer specific enhancements are usually done in SAP Backend system with pure ABAPdevelopment and do not require modifications in the BlackBerry client.
The support contract will be between the customer and isec7.It includes updates of the client to support new BlackBerry Smartphones or firmware versions and newfeatures in the client.
The top-selling product of ISEC7 is their BlackBerry administrator Tool B*Nator. Many of the SAPcustomers are already customer of ISEC7 for this product. Also SAP is customer of ISEC7.
Partner status of ISEC7:
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mobi le so lut ions based on SOA
technology overview and benefits
Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or CRM
Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry
Solution: mobility for SAP ERP+CRM
Customer Fact Sheet for BlackBerry and iPhone
Solution: SAP cProjects on Blackberry
SAP 2007 / Page 43
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SAP t o go: mobi l i t y fo r SAP ERP+CRM
Java Application
Solution Highlights: SAP to go:
Online Access to ERP and/or CRM
Mobile Workflow approval of nearly anyworkflows (ERP, CRM, SRM,)
Caching of data for offline access
Customer specific enhancements can be
simply done with pure ABAP developing,no change in Standard Java Client.
webservice
CRM (7.0/2007)
ABAP AddOn
webservice
ERP 6.0
ABAP AddOn
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mobi l i t y fo r SAP ERP+CRM
Business pains solved by this solution:
No insight into customers, leads andopportunities outside the office
Time consuming preparation of visitscreating lots of print outs
No information at customer site for
questions about
unpaid or undelivered orders
pricing
material availability
account history
actual status
Already existing mobile solution with highadministrative effort (offline scenario)
Solution:
Lookup your accounts in CRM & ERP on your
Blackberry.Call your customers, write them an E-Mail oradd them to your contacts for a later directaccess.Prepare for the visit or check onsite and getinsight into account details like opportunities,activities, open orders, order history, opendeliveries, marketing attributes, overduepayments. Check product availability orcustomer specific pricing.Manage your sale and look into youractivities and opportunities.
Enhance the application just with pure ABAPin the backend system! So you can add alldata you need to the BlackBerry. Evencustomer specific data.
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Roadmap
SAP 2007 / Page 46
mobility
for SAP ERP1.0, available and certified since October 2008 Connected to ERP 6.0 EhP 3
Search account relations of account, open payments, outbound deliveries,
sales orders, incomplete sales orders, marketing attributes (read) Inventory lookup incl. material search (read) Offline access to Favorites and last hits
multi language support
mobility for SAP ERP1.5, available since August 2009 Mobile approval of workflows - Flexible and quick to implement
leave requests purchase order quotations,
mobility for SAP ERP+CRM 2.0, availablesince December 2009
Connectedto ERP 6.0 EhP 3 and/or CRM 7.0 / CRM 2007 search account in CRM or ERP, see data from both systems in one application read from CRM: contact partners, relationships, marketing attributes, activities
mobility for SAP ERP+CRM 2.2, availablesince 4th april 2010
Read and update opportunities
Read and update activities must be online for updates and creation of data mobility for SAP ERP+CRM 2.3, planned for end of May:
update contact partners create of activities, opportunities, contact partners
further functionality (pure ABAP development in backend):
Offline update and creation othercustomer requirements like complaints, installed base, service orders, activity journals and surveys
Functionsand Features are subject to change
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Mobile w ork f low approva l landscape
BES
BlackBer ry
Enterpr iseServer
ERP/CRM/...
WebService
Java Application
Fi rewa l l
Needs to be opened for
por t to access
conf igura t ion XML f i l e
and webserv ices
BES
BlackBerry
Enterpr iseServer
Any
WebService
Java Application
Fi rewa l l
Needs to be opened for
por t to access
conf igura t ion XML f i l e
and webserv ices
ERP/CRM/...
rfc
optional using any SAP in between:
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2) Connec t d i rec t l y t o
mul t i backend sys tems
SAP landsc ape
ERP 6.0
WebService
CRM /
WebServiceJava Application
3) Connect t o s ingle
Backend tha t ge ts add i t i ona l
Data f rom anot her SAP systemERP/BW/
CRM /
WebService
Java Application
RFC
1 ) Co nn ec t d i re c t ly t o s in gl e
backend sys tems ERP 6.0
WebService
Java Application
4) Connect to a ABAP system
that fo rwards the c a l l s to another
Backend for secur i ty reasons
or because a o ld sys tem
does not run NW 7.0 Sp14 and so
does not suppor t w ebserv i ces
Old CRM/ERP
any
WebServiceJava Application
RFC
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SAP 2007 / Page 49
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SAP 2007 / Page 50
http://www.weitreise.de/
http://www.weitreise.de/http://www.weitreise.de/ -
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Requirements
SAP 2010/ Page 53
Requirements SAP
Version 1.0: ERP 6.0 EhP 3
Version 2.0: ERP 5.0 and/or CRM 7.0/2007
or other SAP Backend systems with Netweaver ABAP Stack>7.0 SP14
Requirements BlackBerry
BlackBerry Enterprise Server 4.x with MDS enabled
BlackBerry Supported Smartphones 8700, 88xx, 83xx, 8120, 9000 (Bold), 8900 (Curve2), 9700 (Bold2)
BlackBerry supported firmware: 4.2.2+
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Cooperat ion
Cooperat ion betw een
- Consul t i ng and
To ensure technical excellence, knowhow and support for BlackBerry Infrastructure we are workingtogether with the partner isec7, who is a BlackBerry Integrator, elite alliance partner of RIM and SAPPartner. This is compliant with the mobile strategy of SAP to work together with strong partners toprovide mobile solutions in a fast changing mobile market.
The java client, the installation and support is done by ISEC7.Customer specific enhancements are usually done in SAP Backend system with pure ABAPdevelopment and do not require modifications in the BlackBerry client.
The support contract will be between the customer and isec7.It includes updates of the client to support new BlackBerry Smartphones or firmware versions and newfeatures in the client.
The top-selling product of ISEC7 is their BlackBerry administrator Tool B*Nator. Many of the SAPcustomers are already customer of ISEC7 for this product. Also SAP is customer of ISEC7.
Partner status of ISEC7:
-
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mobi le so lut ions based on SOA
technology overview and benefits
Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or CRM
Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry
Solution: mobility for SAP ERP+CRM
Customer Fact Sheet for BlackBerry
Solution: SAP cProjects on Blackberry
SAP 2007 / Page 55
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SAP c Project s on Black berryProjec t s 2 Go
cProject s 2 Go
Have the most important project informationon your Blackberry
Get access to the main application view youknow from cProjects
Projects Task
Checklist Items
Access your different dashboard views
Responsible Favorites Last Viewed
SAP 2007 / Page 56
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SAP c Project s on Black berryMobi le Dashboard
Your c Pro jec ts B lack berry Dashboard
Get access to all your projects
You can already get the most importantinformation about your projects in thedashboard
Usabi l i ty of SAP cProject s
cProjects on Blackberry uses the same iconsas cProjects
You can get access to the different views of
your dashboard Responsible
Favorites
Last Viewed
SAP 2007 / Page 57
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SAP c Project s on Black berryOff l ine Acc ess and Planned Feature
Off l ine Acc ess
cProjects on Blackberry also saves the dataso that you can also access your projectswithout any connection
Compat ib i l i t y
The standard features are using the BAPIlayer
No changes to the cProjects system arenecessary
Planned Feature s
Project Overview Gantt
Events
Time Recording
Project Accounting SAP 2007 / Page 58
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SAP 2007 / Page 59
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SAP 2007 / Page 60
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SAP 2007 / Page 61
Udo Leutbecher
BeratungsleiterCRM - Mobile Business - RFIDSAP Consulting
SAP Deutschland AG & Co. KG
M +49 (0) 160 - 90821622E [email protected]
Frank AhlandBusiness Solution ArchitectMobile BusinessSAP Consulting
SAP Deutschland AG & Co. KG
Am Schimmersfeld 540880 RatingenM +49/160/90822647E [email protected]
Michael Haas
Senior ConsultantMobile Business
SAP Deutschland AG & Co. KG
Hasso-Plattner-Ring 7
69190 WalldorfM +49 - 151 - 12 50 78 10E [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]