Lean Facilitator Tools WorkshopSIX SIGMA PH “Our MISSION is to make Six Sigma SIMPLE, PRACTICAL,...

Lean Facilitator Tools Workshop: Speed-up your Processes & Reduce Wastes

SIX SIGMA PH

“Our MISSION is to make Six Sigma SIMPLE, PRACTICAL, to make it EFFECTIVE”

www.6sigmaPH.com | [email protected] | +632-357-6830

Rex Jayson M. Tuozo Certified Six Sigma Master Black Belt

Certified PROSCI Change Management Practitioner

Certified Industrial Engineer [email protected]

Our Mission

Our Mission

2 www.6sigmaPH.com | PSTD

If foreigners

can do it…

Why not

Filipinos?

Objectives

As a result of this session, you shall:

1. What is: Lean vs Six Sigma?

2. What’s in it for me? Lean Six Sigma

Career for L&D, OD, & HR Professionals.

3. Lean Tools - we can immediately facilitate

at work.

Have fun!


What is: Lean vs Six Sigma?

4

What is Six Sigma?


• What is Six Sigma (6σ)?

• Why “6” and why “σ”?

What is Six Sigma?


Standard Deviation = spread of data with respect to the average

σ σ

Ave

rag

e

Ave

rag

e

Hours to Approve Hours to Approve

Ta

rge

t

Ta

rge

t

5 4 3 2 1 9 8 7 6 Hours to Approve 5 4 3 2 1 14 12 9 7 16

JOLLIBEE MCDO

Time to wait in line for lunch

Lean vs Six Sigma


Lean

Applicatio

n

Tools

Purpose

DMAIC

Six Sigma

Value Stream Mapping

Data: Graphs & Statistics Process Maps

Reduce delays Reduce defects

Reduce variation

What is Lean Six Sigma?


• Lean Six Sigma is a systematic,

disciplined, customer focused, data-

driven process improvement methodology

that uses DMAIC to reduce DELAYS,

DEFECTS & VARIATIONS

• Its ultimate goal is to attain 3.4 defects

per million opportunities.

What’s in it for me?

Six Sigma Career for

L&D, OD, HR Professionals

9

How Does it Fit In?


L&D, OD, HR Professionals are _____?

Teachers, Counselors, Mediators,

Troubleshooters, Problem Solvers

Process Improvement Facilitators

Fill in the blank:

Lean Six Sigma develops…

Lean Six Sigma Belts


http://slidemodel.com/templates/six-sigma-belts-powerpoint-template/

Master Black Belts

Why pursue Six Sigma certification?

1. Comparable to an advance business

degree.

2. Gain respect from your boss and peers by

being the key change agent in your

company.

3. Credibility indicator that can boost your

career. Juan de la Cruz, CSSWB

Juan de la Cruz, CSSYB

Juan de la Cruz, CSSGB

Juan de la Cruz, CSSBB

Juan de la Cruz, MBB


2017 Six Sigma PH Salary Survey


Six Sigma PH: Philippine Salary Survey 2017

Green Black MBB

Average P 81,749.00 P 135,373.00 P 226,333.00

Median 80,000.00 120,000.00 230,500.00

Minimum 30,000.00 65,000.00 200,000.00

Maximum 140,000.00 292,000.00 239,500.00

n 37 44 3

Tuozo, R.J., 2017. Six Sigma Salary Survey: 2017 Lean Six Sigma Conference. Makati City: Fiera de Manila.

Six Sigma ROI: Project Cost Savings


What’s in it for your Company? Green Belt vs Black Belt Project ANNUALIZED Cost Savings

*Projects without cost savings were excluded

*2008-2017

*Banking, Telco, IT, BPO, Call Center, Health Care, Services, Finance, etc.

Green Black

AVERAGE P2,660,624 P4,193,263

Median 652,884 2,101,818

MIN 13,462 32,220

MAX 21,054,600 22,873,104

n 163 44

Tuozo, R.J., 2017. Six Sigma Salary Survey: 2017 Lean Six Sigma Conference. Makati City: Fiera de Manila.

Some Companies with Six Sigma Program:


How Do I get Certified?


How do I earn a Lean Six

Sigma Certification?

1) Attend a training program

2) Pass written & practical exams

3) Complete an actual process

improvement project

http://halalfocus.net/wp-content/uploads/2014/05/question-mark-nothing.jpg

Workshop: 3 Lean Six Sigma Tools

17

Tool #1: SIPOC Diagram (High Level Process Map)

18 www.6sigmaPH.com | PSTD |

PHRG

Business Planning

Acquisition New Client

R&D

Production

Logistics & Delivery

Support & After Sales

Credit & Collection

Feasibility Study Business Plan Shareholders Shareholders

Business Plan

Strategic Plan New Clients

Product Specs

Shareholders

Managers R&D

Operations Sales Client Reqts.

Finished Goods Product Specs R&D Logistics

Ops Finished Goods DR C&C

DR Logistics Sales/ Cash Accounting

Customers Requests

Complaints

Resolved

Complaints/ Requests Customers

Corporate Planning Department

Sales & Marketing

R&D Group

Operations Department

Supply Chain Group

Billing & Collection

Customer Care Group

Tool #2: VSM- Value Stream Map


Waiting Time

UpLadder Data

Summary Box Processing Time…

Time it takes to perform

the process

Waiting time…

time something waits

to be processed

Cycle Time = Total of Processing Time + Total of Waiting Time

Receive

Order

Write Down

Order

Part#

Lookup

Plant Order

Review

Contact

Customer

Enter

Order

I I I 50

= 24 I I I 125

I I I 55

I I I 60

I I I 35

= 24 = 24 = 4 = 24 = 5

Resources = 24

Quality = 50%

Resources = 24

Quality = 98%

Resources = 24

Quality = 90%

Resources = 4

Quality = 95%

Resources = 24

Quality = 95%

Resources = 4

Quality = 92%

I I I 75

34 Min.

20 Secs

23 Min. 57 Min. 25 Min. 27 Min. 16 Min.

21 Secs 25 Secs 600 Secs 19 Secs 22 Secs

TOTAL

WAITING TIME

182 MINS

TOTAL

PROCESSING TIME

12 MINS

CYCLE TIME 194 MINS

Total Waiting Time 182 mins.

Total Processing Time 12 mins.

Cycle Time 194mins.

Tool #3: Qualitative Analysis


Customer Value Add

(CVA)

Non Value Add

(NVA)

Operations Value Add

(OVA)

Steps that are essential

because they physically

change the product/ service.

Customer is willing to pay for

them.

Steps that are

considered non-

essential to

produce the

product or service.

Customer is not

willing to pay for

them.

Steps that are not

essential to the

customer but that allow

the value adding tasks to

be done better.

My Contact Information

Questions

[email protected]

Six Sigma PH


https://www.subscribepage.com/PSTD

To Get Slides + 2017 Philippine Six Sigma Salary Survey Visit this URL:

Congratulations, newly certified

Six Sigma White Belts!

Lean Facilitator Tools WorkshopSIX SIGMA PH “Our MISSION is to make Six Sigma SIMPLE, PRACTICAL,...

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