Leading Helpdesk software for field service & b2b service ...partner of Gurtam/Wialon which helps...
Transcript of Leading Helpdesk software for field service & b2b service ...partner of Gurtam/Wialon which helps...
Leading Helpdesk software for field service & b2b service automation.The Asset-Centric Field Service Solution with outstanding planning & controlling features
Based on the experience of 10000+ global service businessesUnique out-of-the-box integrationsOutstanding mobile apps
2015
>200k#1
>600
We actively growing and developing globally
2 Okdesk. Leading Helpdesk software for field service management & service companies
Founded in 2015 by keen professionals with more than 15 years of experience in field service management automation
Our aim is to be number one platform that provides professional tools for affordable price
Okdesk is a unique chance to get an enterprise level SaaS-solution for incredibly lower price
200 000+ companies were maintained byOkdesk solution
600+ clients across EU, Latin America, Russia & CIS
reduce costs
>1000%
Okdesk diversity and some of our clients
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Transport telematics, IoT
Vending machines maintenance
Biometric access control systems
HoReCaFacilitymanagement
GPS tracking, fleet management, telematics
Wireless fire detection and security systems
№1 Tech company in East Europe
Okdesk. Leading Helpdesk software for field service management & service companies
Construction equipment
Fiscal equipment, cash machines
Wialon tech partnership, unique integrations
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Since 2018 Okdesk is an official tech partner of Gurtam/Wialon which helps users easily integrate their profiles in Okdesk and Wialon platform
Dozens of Wialon partners around the world are using Okdesk to improve their customer service and benefits from its convenience and ease of use
Okdesk. Leading Helpdesk software for field service management & service companies
Low business performance reasons
5 * Okdesk team analysis based on client surveys
Issue Okdesk solution
Field technicians managing routine User-friendly and easy to use mobile applications
Not all the tickets are properly treated which may cause future loss of clients
Multichannel communication, don’t miss tickets anymore
growth of field technician's effectivity80%
tickets are treated by the system, loss of orders is excluded
100%
SLA isn't met and service quality is affected
Built-in effective logistics management solutions
decrease of average ticket resolution time
-35%
Inability to plan the optimal size of technicians' staff Smart planning and scheduling
decrease on labor expenses-20%
Lack of data about clients’ equipment and other documentation in his profile
Link all the equipment, contracts and warranty documentation to client’s profile in Okdesk
growth of average contract value+30%
Intuitive decisions instead of based on analytics of key metrics and indicators
Detailed dashboards would guide you through all key metrics
increase of client satisfaction rate98,5%
100% mobility with our user-friendly apps
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Well-organized mobile workspace for resolving any tickets related issues. Manage all your activities interactivelyAccess to database of clients related to equipment and locations on the mapTickets mapping, QR codes for registering and accounting of a new equipment
Register new tickets in the app by using a text or voice-to-text input. You can leave voice comments and they will be automatically transferred into text.Get notifications from a built-in chat with your support where you can text and attach photosManage your tickets straight from the app.: confirm or resume resolved tickets, rate the works done
Mobile app. for field technicians (iOS & Android) Mobile app. for clients (iOS & Android)
Okdesk. Leading Helpdesk software for field service management & service companies
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Multichannel communication options
Okdesk. Leading Helpdesk software for field service management & service companies
Integrations with VoIP
Telegram chat-bot
Parsing of incoming emails
Mobile apps (iOS and Android)
Client’s web-interface
What is your communication channel? Ask us how to get it integrated.
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Get all you need and even a bit more
Okdesk. Leading Helpdesk software for field service management & service companies
Fully customizable workplace provides you with immense number of features to automate and improve your maintenance works and tickets resolving
* Based on client survey before and after implementation of Okdesk9
Boost your performance to the next level
Cut your ticket resolution time up to 40% and reduce logistics expenses up to 30%*
Track locations of the tickets and service technicians in a real time
Drag-and-drop a ticket on the map to assign it to the best-located technician
Manage your capacities using our built-in features:
Short-term planning («daily»),Mid-term planning («weekly»);Long-term planning («monthly»).
Use maximum of your resources without overloading your maintenance technicians
Just drag-and-drop your ticket to a free slot to optimize your scheduled works
Okdesk. Leading Helpdesk software for field service management & service companies10
Schedule your works smartly
Okdesk. Leading Helpdesk software for field service management & service companies11
Don’t miss anything related to equipment
Link all the equipment to a clients’ profile
Get notifications of recurrent or guarantee works related to this equipment
Okdesk. Leading Helpdesk software for field service management & service companies12
All your business metrics in one hand
Customized and detailed reports makes a great value for SMEs & SMBs.
During a years we’ve been engaged in processes automation for more than 10K companies thus helped us to develop dozens enterprise-level dashboards with various detailizations of your helpdesk performance metrics.
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Wialon units & sensors integration
Constantly growing Wialon users who benefits from using Okdesk
Easy to get data for analysis
It takes just a few seconds to integrate Wialon and
Okdesk
Easily sync all the equipment and
sensors information to your Okdesk profile
All incoming tickets are automatically get linked to
the equipmentPlan your equipment maintenance works
Okdesk. Leading Helpdesk software for field service management & service companies
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Outstanding API and some out-of-the-box integrations
Okdesk. Leading Helpdesk software for field service management & service companies