Mail: phone: Follow me:

anat@practical-agile.com+972(54)4653155 @Linkedin

Some Working Agreement

If you want to be here - act like you want to be here

What are we going to cover today?

TABLE OF CONTENTS

SM Role

Responsibility and Accountability

Investing in Safe-to-fail environment

The Five Dysfunctions of a team

Seven Levels of Delegation

Feedback - the secret sauce for productive teams

Working in distributed teams

Summary and Closing

Respect the sticky noteOne item per sticky, use a sharpie

THE biggest problem

The English verb “to manage” was originally derived from the Italian maneggiare, meaning to handle and

train horses

Scrum master video

https://www.youtube.com/watch?v=oheekef7oJk

WHAT IS A SCRUM MASTER?

WRITE ON STICKIES ALL YOUR RESPONSIBILITIES AS A SCRUM MASTEROne item per sticky

SCRUM MASTER[DICTIONARY DEFINITION]

Scrum - A framework for managing the development lifecycle of software products.

Master - A skilled practitioner of a particular art or activity.

A Scrum master the leader of the Scrum process & team.

SCRUM MASTER RESPONSIBILITIES

1. Coach the team with Scrum2. Coach the PO with Scrum3. Coach others with Scrum4. Help Facilitate effective ceremonies5. Help remove impediments6. Help the team growAnd complete all this within normal working hours

Begging

Reward Pu

nish

men

t

Do it yourself

Leadership

?Performing actions that will inspire change that is aligned with a specific goal. maybe?

BORNLeaders are not

Leaders are

Grown

DOES LEADERSHIP REQUIRE AUTHORITY ?

Lessons in leadership from a dancing guy

videohttps://www.youtube.com/watch?v=hO8MwBZl-Vc

George Edward Pelham Box

Essentially,

all models

are wrong,

but some are

useful.

WRITE (ON AN INDEX CARD) A PROBLEM YOU ARE CURRENTLY FACING (DESCRIBE THE PROBLEM, WHAT DID YOU DO)

Blame

ShameJustify

ObligationResponsibility

Christopher Avery Denial

Quit

ANALYZE YOUR PROBLEMS USING THE RESPONSIBILITY PROCESS.

• In what stage are you? • What would be the responsible thing to do?

• You may write it on your card

Blame

ShameJustify

ObligationResponsibility

THERE’S ENOUGH FOOD IN THE WORLD TO ELIMINATE HUNGER(It’s just distributed such that a few enjoy abundance and a lot suffer hunger)

WHAT’S THE DIFFERENCE?

ACCOUNTABILITYResults

Affects others

Expectation from others

RESPONSIBILITYActions

Affects me

Expectations from myself

BruceIrvine

HOW ARE YOU ACCOUNTABLE / RESPONSIBLE IN YOUR SITUATION?

https://www.youtube.com/watch?v=Tbd5WsQElVE

THE ONLY WAY TO INFLUENCE OTHERS IS TO CHANGE YOURSELF

SETT SAFE ENOUGH TO TRY

GEFN GOOD ENOUGH FOR NOW

WHAT MAKES IT WORK?

https://upload.wikimedia.org/wikipedia/commons/7/76/PikiWiki_Israel_18269_Herzliya_Beach.JPG

SAFE TO FAIL EXPERIMENTS

NAME OF EXPERIMENT: ______________________________________________________

DESCRIPTION OF EXPERIMENT: ____________________________ ____________________________ ____________________________ ____________________________

RATIONALE OF EXPERIMENT: ____________________________ ____________________________ ____________________________ ____________________________

INDICATION OF SUCCESS: ____________________________ ____________________________ ____________________________

STRATEGY TO AMPLIFY: ____________________________ ____________________________ ____________________________

INDICATION OF FAILURE: ____________________________ ____________________________ ____________________________

STRATEGY TO DAMPEN, RECOVER: ____________________________ ____________________________ ____________________________

ACTIONS: ____________________________ ____________________________

RESPONSIBILITY FOR ACTIONS: ____________________________ ____________________________

DEBRIEF

PatrickLencioni

PatrickLencioni

NOT FUN

PatrickLencioni

“WALKING ON EGGS”

PatrickLencioni

“IT’S NOT US. IT’S _____”

PatrickLencioni

“IT’S NOT OUR JOB TO TELL _____”

PatrickLencioni

“OUR SIDE IS DONE”

ASSESS YOUR LEVEL WITHIN THE FIVE DYSFUNCTIONS

Fill in the questionnaires. Then do an average for each question

And see the overall results

DEBRIEF

These cards are part of the Management 3.0 materials. They represent the 7 delegation levels for empowering organizations. You can find a description of their use at: www.management30.com/delegation-poker

DEBRIEF

FEEDBA

CK - THE SEC

RET SOUCE

…

Feedback by

Gordon Ramsay Video

https://www.youtube.com/watch?v=lYylXXGY6tA

GIVE FEEDBACK TO YOUR PARTNER.

SWITCH ROLES

GIVE FEEDBACK TO YOUR PARTNER.

EFFECTIVE FEEDBACK

Pre-Conditions:You Have accurate data

You care about the person Your goal is improvement (Double check)

Guidelines:Give feedback frequently

Be prepared Speak for yourself

Use I language straight to the point

GIVING EFFECTIVE FEEDBACK

Set the Stage

make sure the person is in a state to receive feedback

Describe the behavior or result

Be specific, accurate, speak from experience, validate facts

State the impact

The impact should be a real one, the painful the better

Make a request

Specific, accurate, leave room for other suggestion

REPEAT THE EXERCISE USING THE MODEL

prepare your feedback. Give it & Reflect with your partner

Switch

Set the stage - Describe the behaviour state the impact - make a request

First person

Second person

״הלשונות נבראו כדי שבני אדם לא יבינו איש את

רעהו.״

ש״י עגנון

RECEIVING FEEDBACK

RECEIVING FEEDBACK EFFECTIVELYBe at the right stateIf the time is not right, express it, offer alternative

Actively listen, do not judgeConquer you ego, Listen, Ask for clarifications

Understand\Empathize with the impactShow real Empathy, understand the impact, see the other side

Suggest a solution\ Ask for helpBe honest, even if you don’t think this is a problem.

Event

Interpretation

Emotion

Reaction

Event

Interpretation

Emotion

Reaction

Event

Interpretation

Emotion

Reaction

Self

Other

LEVELS OF LISTENING EXERCISE(if we have time)

DISTRIBUTED AND DISPERSED TEAMSWhat are your teams like?

Cross Functional Team Co-located teams

Dispersed teams

Distributed teams Silo teams

DISTRIBUTED AND DISPERSED TEAMS - THE BASICS

Built on trust, congruence, rapport

Communications that do not rely heavily on real-time

Standards

Remaining work updates

Knowing each other

Timezones barriers

Letting go of what cannot be controlled

e.g DoD

e.g Scrum board/s

e.g avatars, team photos

e.g daily updates

LET’S PLAY!

Celebration of learning

FEEDBACK, PLEASE

Backup Slides