Junior League

How to Build, Lead and Sustain a High Performance Team

Junior League

74%23,000,000

Junior League

88%

Junior League

Junior League

Top high-potential employees…

1. Credible

2. Respectful

3. Approachable

4. Highly Professional

5. Team Player

Junior League

1. CredibilityComplete honesty and transparency

Impeccable integrity

Knows how to do their job well

A compelling vision for the future

Passion and excitement

Junior League

Power is NOT Leadership

• Do it because I said so…

• Coercive• Telling• Demanding• Belittling• Hoarding

• Do it because it is the right thing to do…

• Collaborative• Asking / Listening • Motivating• Empowering• Sharing

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2. RespectfulOpen to the ideas of others

Treats people with dignity

Treats people fairly

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Culture CountsFun

FamilyFriends

FairFreedom

Pride Praise

MeaningAccomplishment

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3. ApproachableGenuine

Appreciative

IQ + EQ

Great communicator

Junior League

Source Credibility

C x R x I SO

= Trust

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4. Highly ProfessionalImpressive Talent

100% Ethical

Highly Self-aware

Always Learning & Improving

Insightful and Innovative

Pro-active

Results Driven

Fully Accountable

Junior League

5. Great Team Player

Junior League

Workshop

• Each group will be responsible for giving a 5 minute presentation on the most important elements of being a highly successful and effective leader in the Junior League.

Junior League

Top high-potential employees…

1. Credible

2. Respectful

3. Approachable

4. Highly Professional

5. Team Player

Junior League

5. Great Team Player

Junior LeagueWhat does it take to be a valued member of a team?

Develop and display competence.

Follow through on commitments.

Deliver required results.

Ensure your actions are consistent with your word.

Stand behind the team and its people.

Be enjoyable to work with.

Be passionate about your work and those you serve.

Communicate and keep everyone informed.

Help the other members of the team.

Help members of other teams.

Share ideas, information and credit.

Hold yourself 100% accountable.

Team Leaders are:Rigorous… but not ruthless

Junior League

Why you need to be an expert at collaboration and teamwork:

• You cannot succeed alone.

• You need a team of the brightest people you can possibly find to help you.

• You need to help the team work extremely well together.

• You need the team to support you with enthusiasm, respect and trust.

• But don’t take my word for it…

Junior League

Anne MulcahyCEO of Xerox and the third most

powerful woman in the world!

1. Build a network of great relationships with people who want to see you succeed.

2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find.

3. Learn to be a learner.

4. Listen intently to the people you serve, your employees and your customers.

Junior League

Typical ways that team members violate the team leader’s expectations:

• Missing or being late to team meetings.

• Not outwardly demonstrating commitment and support for the leader’s agenda.

• Not completing assignments in a timely manner so the team can complete its work.

• Not letting the leader know when there are problems or issues.

• Not sharing resources with other team members.

• Not sharing credit with the rest of the team.

• Not responding to e-mails or voice mails in a timely manner.

Junior League

Typical ways that team leaders violate team members’ expectations:

• Micromanaging – not giving autonomy.

• Making decisions that effect subordinates without their input.

• Letting team members shirk their duties without any negative consequences.

• Not giving praise or rewards for a job well done.

• Not recognizing that the subordinate has a life outside of the committee that occasionally takes priority over the League.

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• Lack of TRUST

• Lack of candor

• Lack of commitment

• Lack of accountability

• Lack of results

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Competence

RespectDistrust

Affection TRUST

HIGH

LOW

LOW HIGH

Concern

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The mantra of excellent leaders:

I am good at what I do…

and I do it because I care about you!

(High IQ + High EQ)

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John Spence Team Model

• D

• M

• C

• C

• M

• D

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

Junior League

11 Key Team Competencies:1. Setting clear, specific and measurable goals.

2. Making assignments extremely clear and ensuring required competence.

3. Using effective decision making processes within the team.

4. Establishing accountability for high performance across the entire team.

5. Running effective team meetings.

6. Building strong levels of trust.

7. Establishing open, honest and frank communications.

8. Managing conflict effectively.

9. Creating mutual respect and collaboration.

10. Encouraging risk-taking and innovation.

11. Engaging in ongoing team building activities.

Junior League

Study of most important leadership skills7,000+ managers from 1,600 large organizations

• Must have superb communication skills.

• Lead by example to demonstrate character and competence.

• Establish and maintain clear and meaningful vision.

• Provide motivation to create ownership and accountability for results.

• Clarify performance expectations.

• Foster teamwork and collaboration.

• Develop clear performance goals and metrics.

From: Getting Results by Longenecker and Simoneti

Junior League

Workshop

• Each group will be responsible for giving a 5 minute presentation on the most important elements of a highly effective TEAM in the Junior League.

Junior League

Junior League

THANK YOU

If you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

Also, you might find value in the ideas I share in my blog:

www.blog.johnspence.com/

Lastly, these slides have already been uploaded to:

http://www.slideshare.net/johnspence