Leadership

James MacGregor Burns

One who instills purposes,not one who controls by brute force

Daimler Chrysler’s CEO Bob Eton

“….Someone who can take a group of people to a place they don’t think they can go

Characteristics of Quality Leaders

• Priority Attention to External & Internal Customers

• Empower Subordinates• Improvement Than maintenance• Prevention than Cure• Coordination than Competition among Depts• Training & Guide Than Directing&

Controlling

Characteristics of Quality Leaders

• Learn from problems• Communication –Top to lower Mgt- vice versa• Commitment to Quality• Suppliers Based Quality not Price• Organization Structure –Quality• Encourage Team Work

Leadership Concepts

o To become successful ,leader requires to

understand human natures-Basic needs,wants and abilities of people

o Gives Security & independence,rewards & punishments,word of praise,Trust& distrust.

7 Habits of Highly Effective People By Dr. Stephen R.Covey

•Habit 1:-Be Proactive (“You are the Creator & In charge)

Reactive Proactive

There is nothing I can do Let’s Look at our alternatives

She makes me so mad I control my feelings

I have to do that. I will choose proper response

I can’t I choose

I must I prefer

Things are getting worse What initiative can we use ?

Habit-2 Begin with the end in mind•Mental creation & Physical creation=Leadership & Management

•Based on Personal philosophyHonestyPositive AttitudeRemember the peopleSense of humorDo not fear mistakesEncourage SubordinatesRead Books for leadership Developments

Habits-3Put first Things First (Self Management)

Management of Time

•Urgent •Not Urgent

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Crises,Firefight

Pressing Problems

Deadline Driven Projects(KEY ROLES)

Prevention,Preventive &

Corrective actions

Relationship Building

New Opportunities(YOUR’S OBJECTIVE)

Interruptions,Pressing Matters

Some Mails,Calls,Reports

Popular Activities

Busy Work

Time Wasters

Pleasant Activities

(SCHEDULE TIME)

(WEEKLY SCHEDULE)

Habit-4 Think Win Win (Benefit all Human Interactions)

Four step process

See the Problem From Others View.

Identify Key Issues.

Determine & Analyze Results.

Seek New Options To Achieve Results.

Habit-5 Seek First to understand, then to be Understood

o Empathic Listening to what others SAY

o Understand Person’s Emotions & Intellectual ,Credit or Character.

Habit-6 Synergy (Whole >Parts)

• Team Achieves More Than Individual Efforts

• Habits 5 Integrates towards Habits 6

• Coordination & Understanding Reaches Better Solutions.

Habit-7 Sharpen the Saw (Renewal)

Four Dimensions personal Nature Physical –Good nutrition,Rest &RelaxationSpiritual- Prayer,Meditation &Spiritual

ReadingMental – Reading,seminars, & WritingsSocial/Emotional –Our Relationship with

others.

Ethics

• Ethics is body of principles of human conduct that govern the behavior of individuals & organizations.

• Ethics Means something different to Different People, especially International Workforce & Vary Culture.

•Definition

•Causes of unethical behaviour•Organization

Favors their own interests Sales – through false advertising Individuals Abuse their position & powerFavors short term resultsDecisions based on Assumptions

Ethics Management ProgramAn ethics management program needs to address pressure,

opportunity,& Attitude .

Three Steps in EMP

Appraisal -The analysis of the costs associated

with unethical behaviour.

Prevention - The development of a system that will

minimize costs.

Promotion - The continuous advertising of ethical behaviour

in order to develop an Organizational Culture.