4/4/2018

1

Paula J. Webb, DNP, RN, NEA-BCNeonatal Leadership ForumNovember 2018

• Identify two benefits to demonstrating personal vulnerability with one’s team

• Identify three strategies to promote personal growth that will enhance their career development

2

3

Contracted Program Coordinator for SynovaAssociates, LLC

4/4/2018

2

Joan Rikli, MSN, RN, CPNP-PC, NE-BCfor her initial work on this topic and framework slide deck

5

Leadership Development

Board Room Presence

Emotional Intelligence

Know Your Why

Laws of Leadership

The Oz principle

The Pickle Pledge

Leadership Challenge

Vulnerability

Personal Balance

Look and Act the Part !

Appearance

Communication Skills

Gravitas (grace under pressure)

(Hewlett, S. 2014)

6

4/4/2018

3

Good grooming (dress like a leader: pulled-together, polished)

83% of executives say unkempt attire detracts from EP

73% of executives say too-tight or provocative clothing detracts from EP

Physical attractiveness (Smile! Posture) - 16% say it contributes to EP

7

Salient Points to Remember:

Professional dress – for the job aspire to have

Body language

Clean/well fitting

(Pagana, K. D., 2008)

Photo courtesy of Dr. Lisa Campbell, DNP, RN, PHNA-BC

4/4/2018

4

28% of executives say good communication skills telegraph that you have leadership potential

Three key verbal and non-verbal abilities:1. Great speaking skills (tone of voice, clarity, articulate,

concise, professional)

2. Ability to command a room (confidence, poise, animation)

3. Ability to read an audience (inject humor, diffuse or raise tension)

10

Salient Points to Remember:Pecking Order for Introductions

Mention highest ranking person first

Say name of other person & interesting

point/Relate to person of honor

Handshake

Firm handshake

Two or three pumps only

Business Cards

Face up with information readable toward receiver

(Pagana, K. D., 2008)

Key behaviors:

1. Exuding confidence and grace under pressure (no tears!)

2. Acting decisively and “showing teeth” (eye contact, lean in)

3. Showing integrity and “speaking truth to power”

4. Demonstrating emotional intelligence

5. Burnishing reputation (don’t go drinking with your staff!)

6. Projecting vision

12

4/4/2018

5

18 characteristics:1. You have a robust emotional vocabulary

2. You’re curious about people

3. You embrace change

4. You know your strengths and weaknesses

5. You’re a good judge of character

6. You are difficult to offend

(Bradberry, T. & Greaves, J., 2009)

14

7. You know how to say no (to yourself and others)

8. You let go of mistakes

9. You give and expect nothing in return

10.You don’t hold grudges

11.You neutralize toxic people

12.You don’t seek perfection

13.You appreciate what you have

15

4/4/2018

6

14.You disconnect

15.You limit your caffeine intake

16.You get enough sleep

17.You stop negative self-talk in its tracks

18.You won’t let anyone limit your joy

16

Know yourself

Tools:• DISC

• EQ Map (21Day Club)

• StrengthsFinders 2.0

• 360 feedback

17

4/4/2018

7

TED talk: Simon Sinek

19

Slide courtesy of Valerie Gibbs, MSN, RN

4/4/2018

8

Exercise:Break into groups of three

Each identify an upcoming change in your unit

Identify the why and discuss how you could incorporate it into the change process

(Maxell, J. C., 2007)

1. The Law of the Lid: Leadership ability determines a person’s level of effectiveness.

2. The Law of Influence: The true measure of leadership is influence –nothing more, nothing less.

3. The Law of Process: Leadership develops daily, not in a day.

4. The Law of Navigation: Anyone can steer the ship, but it takes a leader to chart the course.

(Adapted from Maxell, J. C. (2007) by Brandon Bredimus, MSN, RN, CEN, CPEN, CNML, NE-BC)

4/4/2018

9

5. The Law of Addition: Leaders add value by serving others.

6. The Law of Solid Ground: Trust is the foundation of leadership.

7. The Law of Respect: People naturally follow leaders stronger than themselves.

8. The Law of Intuition: Leaders evaluate everything with a leadership bias.

9. The Law of Magnetism: Who you are is who you attract.

10. The Law of Connection: Leaders touch a heartbefore they ask for a hand

11. The Law of the Inner Circle: A leader’s potential is determined by those closest to him.

12. The Law of Empowerment: Only secure leaders give power to others.

13. The Law of the Picture: People do what peoplesee.

14. The Law of Buy- in: People buy into the leader,then the vision.

15. The Law of Victory: Leaders find a way for theteam to win.

16. The Law of the Big Mo: Momentum is a leader’s best friend.

17. The Law of Priorities: Leaders understand thatactivity is not necessarily accomplishment.

4/4/2018

10

18. The Law of Sacrifice: A leader must give up to go up.

19. The Law of Timing: When to lead is as important as what to do and where to go.

20. The Law of Explosive Growth: To add growth, lead followers–to multiply, lead leaders.

21. The Law of Legacy: A leader’s lasting value is measured by succession

Creating a Culture of Accountability

The results pyramid

Victim Cycle

Below and Above the Line Behavior

See it, Own it, Solve it, Do it

Exercise: Make your accountability plan

(Conners, R., Smith, T., & Hickman, C.,1994)

29

Trigger Words (above the line, below the line, see it, own it, solve it, do it)

Tell stories to inspire others (above and below the line stories)

MBWA- Management by Walking Around

Use this approach in meetings, etc

Develop Role Models of this behavior

(Conners, R., Smith, T., & Hickman, C.,1994)

4/4/2018

11

Poor Communication

People Development

Empowerment

Misalignment

Entitlement

Work and Personal Life Imbalance

Poor Performance

Senior Management Development

Cross-functional Strife

Programitis

(Conners, R., Smith, T., & Hickman, C.,1994)

(Tye, J., & Dent, B., 2016)

4/4/2018

12

Turn Complaints into Blessings

Resentment to Gratitude

Turn Complaints into Constructive Suggestion

Replace Passivity with Initiative

(Tye & Dent, 2016)

(Tye, J., & Dent, B.,2016)

Assess and acknowledge the degree of toxic emotional negativity

Decrease membership in the “BMW Club”

Incorporate seven promises that will change your life and workplace

Zero tolerance for Toxic Emotional Negativity –bullying, lateral violence, incivility, passive-aggressive behavior, disengagement

Increase engagement and positivity leading to job, satisfaction and quality outcomes

(Tye, J., & Dent, B.,2016)

Responsibility

Accountability

Determination

Contribution

Resilience

Perspective

Faith(Tye & Dent, 2016)

4/4/2018

13

“People don’t quit a mission, they will only quit a job.

People don’t leave a team, they will only leave an organization.

People don’t desert a leader, they will only desert a boss.”

Joe Tye

Embed a climate of trust & be the first to trust others

Exhibit genuine concern for the work of others

Share your expertise, knowledge & information

Structure teamwork in projects

Promote self-confidence

Accountability culture

Coach your team

Allow growth and latitude

(Kouzes and Posner, 2017)

4/4/2018

14

40

“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better.

The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly….”

Theodore Roosevelt

41

I must know the answers

I must be strong

I can’t make mistakes, or if I make them, no-one must know!

42

4/4/2018

15

I won’t know all the answers, but will use my resources to find out

I will ask for help from others

I will not be afraid to show weakness and uncertainty

I will admit to and learn from my mistakes

I will share my mistakes with others so they can learn as well

43

44

What we know matters, but who we are matters more. Being, rather than knowing, requires showing up and letting ourselves be seen. It requires us to dare greatly, to be vulnerable

45

4/4/2018

16

Vulnerability is about sharing our feelings and our experiences with people who have earned the right to hear them.

Being vulnerable and open is mutual and an integral part of the trust-building process

46

Vulnerability sounds like truth and feels like courage.

Truth and courage aren’t always comfortable, but they’re never weakness

47

48

4/4/2018

17

“Small changes ripple outward, creating lasting positive change”- Shawn

Achor

TED Talk: Shawn Achor-The happy secret to better

work

49

50

https://www.youtube.com/watch?v=hZ4aT_RVHCs

Break into groups of three (different people than last time)

• Identify three good things and your role in bringing them about

Categories to consider: self-aware, mindfulness, purpose, self care, relationships

• Discuss with your group

• Commit to writing them down within two hours before bed

• Repeat for the next two weeks

51

4/4/2018

18

52

“If you want to build a ship, don’t drum up people to gather wood, saw it, and nail the planks together.

Instead, build in them a passionate desire for the sea.”

-Unknown

Bradberry, T. & Greaves, J. (2009) Emotional intelligence 2.0. San

Diego, CA: TalentSmart.

Conners, R., Smith, T., & Hickman, C. (1994). The oz principle:

Getting results through individual and organizational

accountability. New York: Penguin Group.

Hewlett, S. (2014). Executive presence: The missing link between

merit and success. Australia: HarperCollins Publishers.

Kouzes, J.M., & Posner, B. (2017). The leadership challenge. San Francisco:

Jossey-Bass.

Maxell, J. C. (2007). The 21 irrefutable laws of leadership: Follow

them and people will follow you. Nashville, TN: Thomas

Nelson, Inc.

Pagana, K. D. (2008). The nurse's etiquette advantage: How professional

etiquette can advance your nursing career. Indianapolis, IN: Sigma Theta Tau

International. ISBN: 978-1-930538-80-1

Tye, J., & Dent, B. (2016). Pickle pledge: Creating a more positive healthcare

culture – one attitude at a time. South Carolina: ValuesCoach.

Dr. Paula J. Webb, DNP, RN, NEA-BC

Associate Professor

Texas Tech Health Sciences Center School of Nursing

Paula.j.webb@ttuhsc.edu

Program Coordinator

Synova Associates

pwebb@synovaassociates.com