AWWA Intermountain Section

LEADERSHIP FORMUM OVERVIEWOctober 31, 2013

Utility Financial Management(November 12, 2013 at Kearns Improvement District Office)The Budget Process

What is the right process for your entity?O&M vs. Capital projects?

Capital Improvement FinancingAsset ManagementRate MakingBilling and Collections

Utility Management & Leadership(January, 2014, CUWCD office)

Management vs. LeadershipWhat is the difference and what are your

needs?Human Resource ManagementGenerational issues

Traditionals, Baby Boomers, GenXers, & Millenials

Team BuildingKnowledge Management & Retention

Legal & Regulatory Affairs(Product Quality, Community Sustainability and Stakeholder Understanding) February 7, 2014, State Capital

Contract ManagementNegotiation & Conflict ResolutionCurrent & Proposed State & Federal

RegulationsYou will get to see the State’s Legislature at

work

Customer Service/Information Systems(Customer Satisfaction, Operational Optimization, Resource Adequacy)March, 2014, Treatment Plant Tour

Creating a Customer Service CultureE-Customer Service (Internet)A Value Model for the Public SectorDealing With an Angry PublicInformation Systems and ServicesSystem & Technology SecuritySCADA, Instrumentation and ControlAsset and Maintenance Management systemsMobile & Remote Applications

Public Relations and Public Affairs(Community Sustainability, Stakeholder Understanding and Support)May 8, 2014, Water Week Event

Crisis, Conflict and Cooperation: Working with the Media

Public Involvement to get Stakeholder Support

Community OutreachYouth EducationCrisis Management

Operations, Maintenance/Engineering & Construction(Product Quality, Operational Optimization, Infrastructure Stability & Resiliency)August, 2014, Water Project Construction Site

SafetySecurityFacility O&MRehab vs. ReplacementPlanning, Design and ConstructionDesign/BuildQuality Based Selection

Leadership ForumParticipant ExpectationsAttendance at all Sessions

Every Session covers unique and important information

Participation in ClassYou will get the most out of the classes if you are

involved in the discussionParticipant Responsibilities

Take Notes – note pages are in your binder, use themProvide feedback to your manager and fellow

employeesBe ready to share results at the next forum session