Leadership Development Programs and Courses Love. Serve. Lead.

Leadership Development CatalogJANUARY - JUNE 2018

Love. Serve. Lead.

WWW.FHLTD.ORG

Florida Hospital Altamonte

Florida Hospital For Children

Florida Hospital Kissimmee

Florida HospitalOrlando

Florida Hospital for Women

Florida HospitalWinter Garden

Florida HospitalEast Orlando

Florida HospitalApopka

Florida HospitalCelebration Health

Florida Hospital Winter Park Memorial Hospital

Our Florida Hospital Family

To the Florida Hospital Family,

The first known lighthouse was built in 285 BC on an island in Egypt. In the years since, it is estimated that as many as 50,000 lighthouses have been built and currently exist in the world, functioning at one point or another to guide ships and their sailors safely into port. As we all know, the purpose of a lighthouse is to illuminate: it helps ships identify their location, warns them of potential hazards, and reveals that land is near.

If we think about the role of leaders, our purpose is not much different than that of a lighthouse. We set goals and guide our teams to live out their values, achieve a shared vision, and fulfill our teams’ missions. We use critical thinking and problem solving skills to identify risks and navigate our teams around them. We also support them with guidance and motivation… celebrating wins along the way and providing them safe harbor during difficult times.

At Florida Hospital, we believe that every employee serves as a leader. And as such, we must continue to develop and refine our skills, much like the lighthouse keepers of old had to keep the gas beacon lit and the reflecting mirrors clean. There are many ways to grow our leadership skills… reading books and articles, finding a mentor, gaining experience in a new area, self-reflection and formal leadership programs to name just a few.

We are committed to your personal and professional development and are excited to offer you the variety of leadership programs and courses you see in this catalog. Florida Hospital invests time and resources in every team member because leadership development is one of our greatest priorities as we continue to bring glory to God through our work in healthcare. Just as the lighthouse brings hope, truth, and light, so do we as we work together to extend the healing ministry of Christ.

We know you will enjoy the time you spend in these programs, and we thank you for your commitment to lifelong learning and your passion to fulfill the mission of Florida Hospital.

Jeannine TorresDirector, Leadership & Talent Development

Mark HertlingLieutenant General, US Army (ret)

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The Adventist Learning Network (ALN) is a modern cloud-based platform selected to replace NetLearning. It is user-friendly, intuitive

and utilizes single-sign-on for ease of access.

A social learning system, ALN allows all of AHS to leverage best practices ineducation (clinical and non-clinical, required and elective) from across the

organization by creating transparency in content sharing and expertise,and ultimately, creating greater opportunities for collaboration.

For leaders, ALN means greater visibility into their team’s trainingcompletions and accountabilities, as well as improved reporting

and outcomes.

Go-live for Central Florida Region is January 2018.

Coming in January

ADVENTISTLEARNINGNETWORK

(ALN)

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Mission-centered leadership is essential for our organization. Every leader is a spiritual leader, setting the pace for mission and modeling our mission in action. Leaders are stewards of the legacy of Adventist health care that is core to our identity, and are accountable to our institution and its denominational sponsor for the nurturing of our mission culture.

• Leaders conceptualize the mission purpose, or “the why,” for every strategic plan and operation.Christ’s healing ministry was often accompanied by the words to His disciples, “Do you understand what I just did?” Leaders will be able to convey ideas, strategic plans, and operational expectations through mission-based concepts that help their employees understand the sacred nature of the work they do in every aspect of the organization.

• Leaders communicate their expectations and plans through the framework of our mission.The question “What is the mission outcome I am trying to achieve with this plan?” is an example of how mission gets planned, deployed, executed, and integrated throughout our organization. Clear communication and follow up processes help employees experience a sense of direction that fosters trust.

• CREATION Health principles guide leaders’ approach with their teams, thereby creating a culture of wholeness driven by mission.Mission-centered leaders understand that the people they serve are created by God—mind, body, and spirit. Based on this mission perspective, leaders nurture the growth and development of their teams through the principles of CREATION Health.

• Leaders align mission objectives and strategic agendas with campus/business unit priorities.Mission-centered leaders create strategic plans with the ultimate purpose of enhancing the sacred trust of delivering health and healing for our patients and community. Everything we do is connected to this core mission objective. Such alignment is based on an understanding of our sacred work and should be executed with integrity and passion.

• Leaders deploy and sustain a systematic and integrated focus on mission performance.Leaders understand that operational processes and metrics are a direct reflection of how we are delivering our mission. Performance metrics are the ultimate reflection of how mission is being integrated in care and experienced by the patient.

• Leadership roles are driven by mission principles and concepts.Mission-centered leaders demonstrate commitment to their teams by taking a sincere interest in who they are. This is characterized by actively listening and taking action to meet their needs, modeling a love for learning, and adapting to the constant changes that come in health care. This mission focus helps create trust and a culture of belonging and hope.

• Leaders view patient experience, employee engagement, stewardship of resources, and community health as the key performance indicators for mission.The patient’s experience is the ultimate expression of our mission and a key indicator of how mission is delivered and experienced. Mission leaders see performance metrics as indicators of how patients trust the care we provide, how they experience the quality, and to what degree they feel a sense of hope as they leave our care.

• Leaders view ongoing cycles of improvement as a path to mission excellence.Mission-centered leaders are passionate about excellence and continuous improvement of processes and operations. They encourage a climate of innovation and responsible risk-taking to find solutions and improved outcomes.

AHS Mission Quality Standards for LeadershipLead

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Leadership Levels at a Glance................................................9

Leadership Development Programs ....................................10

Professional Development Series ........................................14

Emerging Leader Programs and Courses .............................16

Program and Course Descriptions .........................................18

Operational Leader Programs and Courses .........................30


Strategic Leader Programs and Courses ..............................40


Executive Leader Programs and Courses .............................44

Educational Assistance Program .........................................46

Program Facilitators .............................................................50

Course Enrollment and Policies ...........................................52

Table of Contents

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How to Use This Catalog:

This catalog is organized by four categories of leadership: Emerging, Operational, Strategic and Executive. Leaders at the higher levels are invited to participate in most of the courses offered at the lower levels. However, leaders may not take courses offered at levels higher than their leadership levels.

• Vice President and Above• Assistant Vice President• Director (5+ Years)

• Director• Assistant Director• Manager (5+ Years)

• Manager• Assistant Manager

• Team Lead• Individual Contributor

Leadership Levels at a Glance

EXECUTIVE LEADER

STRATEGIC LEADER

OPERATIONAL LEADER

EMERGING LEADER

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Emerging Leaders

Leadership JourneyThe Florida Hospital Leadership Development experience begins with Leadership Journey (LJ). This program is grounded in Florida Hospital’s Mission, CREATION Health culture, Values, and Leadership Model “Be, Know, Do”. Leadership Journey enables our emerging leaders to acquire foundational knowledge of leadership principles and skills essential to lead and collaborate in a dynamic work environment.

Leadership Development Programs

The Journey ContinuesContinue your leadership growth with the follow-on program to Leadership Journey. The Journey Continues (TJC) examines the business of healthcare and focuses on handling the challenges of an ever-changing environment. Develop leadership skills in resilience, change management and productive conflict.

Operational Leaders

ADVANCEDLEADERSHIP

COURSE

Advanced Leadership CourseThe Advanced Leadership Course (ALC) is designed to provide a cross-functional learning experience by including leaders from both clinical and non-clinical areas, as well as leaders from every campus and a variety of system functions. ALC aims to develop operational leaders into more competent and confident leaders of character. This program focuses on enhancing self-awareness, while developing essential leadership and management skills required to create engaging work environments and maximize team performance.

1 Florida Hospital Leadership & Talent Development | Leadership Journey

Leadership Journey


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Operational Leaders (continued)

Strategic Leaders

REACH! Leadership Development ProgramOur REACH! Leadership Development program focuses on improving and expanding the leadership capacity of strategic leaders at Florida Hospital. The program is divided into three key phases: Self & Organization Awareness, Strategy & Operations, and Healthcare. Cohorts are comprised of clinical & non-clinical leaders, as well as physicians.

Physician Leader Development ProgramPhysician Leader Development (PLD) is designed to improve the leadership qualities of participants and encourages those enrolled to begin a lifelong study of personal leadership development. It is targeted at the ‘Operational Level’ physician while including a variety of clinical and non-clinical executives to partner with our physicians in this leadership experience.

Clinical Leadership Program (Charge Nurse, ANM, Clinical Manager)The Clinical Leadership Program (CLP) is a two-day follow-on program for clinical leader graduates of Leadership Journey or Advanced Leadership Course. Day 1 focuses on the operational management responsibilities of clinical leaders. Day 2 includes simulation training centered around the role of leadership in patient experience. Throughout the simulation, participants will receive coaching from our Leadership Development team, our Patient Experience team, and FH Nursing Leaders.

LEADERSHIP DEVELOPMENT PROGRAM

PARTICIPANT GUIDE | LEADERSHIP & TALENT DEVELOPMENT

PHYSICIAN LEADERDEVELOPMENT

1

ADVENTISTFLORIDA HOSPITALPHYSICIAN LEADERDEVELOPMENTCLASS OF 2018


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Operational Leaders

Leadership Development Courses

Strategic Leaders

Succession Management 101Research shows that the demand for talent is rising while the supply of leaders in the healthcare environment is diminishing. Succession management is a leadership imperative, yet many managers lack the tools and resources to do this effectively. This engaging session is intended to equip Florida Hospital leaders in developing direct reports for potential succession.

The Leadership ChallengeThe root of the word lead is “to go, guide, or travel.” As a leader, you have to focus not just on what’s right in front of you, but on the future as well. Leading is about taking others to a new destination; maybe one they didn’t even envision. The Leadership Challenge is based on more than 30 years of research on leadership practices that have been shown to help leaders be successful across industries. Through experiential learning activities, use of a 360° feedback tool, and deliberate practice, participants will learn The Five Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart.

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The Leadership & Talent Development Professional Development Series proudly presents a variety of topics hosted at various locations throughout the year. All sessions are approximately 50 minutes in length. Participants can hear from a variety of subject matter experts and leaders while learning some tips they can put to use immediately. New for 2018 - some topics will be hosted online too! Please visit fhltd.org/professional-development-series for available dates, locations and times.

Leader Know ThyselfEvery leader knows that self-assessment is one of the keys to personal and professional growth. Come to this interactive workshop and complete a personal SWOT analysis, which will help provide a useful framework for understanding your strengths and areas of opportunity.

Collaboration Across the GenerationsIn 2018, there are five generations in the workforce representing a range and depth of knowledge and skills. Join us for a panel discussion with leaders from different generations as we explore how we can capitalize on this diversity and communicate and collaborate better.

Registration is required. (You are welcome to bring your lunch.)

ALN Keywords: “Professional Development”

Professional Development Series

Meaningful Meetings: How to Make Meetings More ProductiveDo you spend your days running from one meeting to the next? Do you ever leave those meetings feeling like nothing was accomplished? In the United States, employees attend 11 million formal business meetings each day. We waste $37 billion in unnecessary meetings every year! Make sure your meetings aren’t wasting time and money. Learn simple tips to run effective and productive meetings.

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Transformational leaders inspire and enable others to achieve extraordinary results. Everyone has the capacity to be this type of leader. Come learn some key behaviors that make up the best leadership qualities and transform your leadership skills today!

The Courage to ConverseIn order to grow and develop ourselves, we all need to communicate more effectively. This session will highlight how to effectively speak up about career goals and challenges in the workplace and how to convey your perspective. Leveraging the book “Fierce Conversations” by Susan Scott, you will discover how to prepare yourself, take responsibility, and confront the fears that hold you back. Walk away with practical advice and tools to give you the courage to converse.

The Courageto Converse

EmergingLeaders

Emerging Leader Programs and CoursesLeadership Level: Individual Contributor, Team Lead

Category ProgramsLeadership Development Programs • Leadership Journey

• The Journey Continues

Client and Patient Focus • Safety: Live Process User Training

Self Awareness and Development • CREATION Health Employee Experience (CHEE)• Complete Health Improvement Program (CHIP)• Diversity: Race Awareness I• Diversity: Race Awareness II• The REST of Your Life• The Stress Recovery Effect

Build a Culture of Excellence • Diversity 101• Diversity: Aging Diversity• Diversity: Compassionate Care for the

Transgender Patient• Diversity: Cultivating Compassion in the

Workplace• Diversity: From Micro-Inequities to Macro-

Affirmations• Diversity: Gender Diversity• Diversity: M.E.E.T. on Common Ground• Diversity: The Power of Mentoring

Communication and Impact • Diversity: Cross Cultural Communication • Diversity: Generations @ Work• Diversity: OUCH! That Stereotype Hurts • Diversity: OUCH! Your Silence Hurts

Operational & Financial Management

• Safety: Active Shooter Table-Top Exercise• Safety: HICS Role Review• Safety: HICS Table-Top Exercise• Safety: Hospital Incident Command (HICS)

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Leadership Journey

Program Description

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Program Description: The Florida Hospital Leadership Development experience begins with Leadership Journey (LJ). This program is grounded in our Mission, CREATION Health culture, our Values, and the Florida Hospital Leadership Model “Be, Know, Do”. Leadership Journey enables our emerging leaders to acquire foundational knowledge of leadership principles and skills essential to lead and collaborate in a dynamic work environment.

Program Objectives: • Identify leadership behaviors that align with Florida Hospital Values, Mission, and CREATION

Health Culture• Define the Florida Hospital Leader Development Model in terms of attributes and

competencies• Examine the research-based characteristics associated with the four behavioral profiles of

DiSC• Identify personal leadership strengths and weaknesses• Describe the dynamics of behaviors that improve communication• Choose appropriate strategies for managing difficult situations in the workplace• Assess areas of strength and opportunity in relation to time management and work/life

integration• Identify how optimism can strengthen your ability to handle adverse situations

Program Dates:Cohort 1: Jan. 10, Jan. 24, Feb. 7Cohort 2: Feb. 21, Mar. 7, Mar. 21Cohort 4: Apr. 11, Apr. 25, May 9Cohort 5: Apr. 12, Apr. 26, May 10Cohort 6: May 23, June 6, June 20

Program Location: 602 Courtland Street, 4th Floor, Leadership DevelopmentTraining Room

Contact: [email protected]

ALN Keywords: “Journey,” “Emerging,” “LeadershipDevelopment,” “LJ”


Leadership Journey

Managers: Please visit the “Manager’s Guide to Leadership Journey” for an overview of the content covered in the program and practical tips to help your employee transfer their learning back to the workplace. fhltd.org/leadership-journey

Program DescriptionEm

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The Journey Continues

Program Description: Continue your leadership growth with the follow-on program to Leadership Journey. The Journey Continues (TJC) examines the business of healthcare and focuses on handling the challenges of an ever-changing environment. Develop leadership skills in resilience, change management and productive conflict.

Program Objectives: • Examine your personal impact on the business of healthcare and Florida Hospital’s strategic

initiatives• Understand how to manage perpetual change• Discuss the need for resiliency in leadership and apply strategies to improve personal

resilience• Identify destructive and productive responses to conflict situations for each DiSC style • Reframe communication strategies to engage in productive conflict with coworkers• Explain your personal leadership style• Determine individual opportunities to maximize your potential• Develop a personal career growth plan

Prerequisite:• Completion of Leadership Journey

Program Dates: Cohort 2: May 16 & 30Cohort 3: June 7 & 21

Program Location: 602 Courtland Street, 4th Floor, Leadership DevelopmentTraining Room

Contact: [email protected]

ALN Keywords: “Journey,” “Emerging,” “LeadershipDevelopment,” “LJ”


NEW

Complete Health Improvement Program (CHIP)

Class Description: The Complete Health Improvement Program

(C.H.I.P.) is a scientifically proven lifestyle education program founded on more than 25 years of evidence-based medicine. The 9-week program is designed to prevent, arrest and even reverse common risk factors for chronic diseases such as: obesity, type II diabetes, cardiovascular disease, and high blood pressure; and is measured by pre/post assessments. CHIP is administered through 18 group lifestyle education sessions over nine weeks where you will enjoy food samples, and lively discussions providing tips, techniques, and tools for success. The cost is fully reimbursable to all Florida Hospital employees and their spouses who complete the program, with complimentary fitness center membership included for the duration of the program.

Class Objectives:• Learn the benefits of eating a plant-based

diet• Improve overall lifestyle

Class Dates: For dates, locations and to sign up please visit creationhealthemployees.com

Contact: Gaby Mielz

CREATION Health Employee Experience (CHEE)

Class Description: The CREATION Health Employee Experience

(CHEE) is now offering an 8 HOUR fun and interactive course, during which you’ll learn great strategies for making healthy lifestyle choices based upon the eight CREATION Health principles below.

Choice | Rest | Environment | Activity | Trust| Interpersonal Relationships | Outlook | Nutrition Class Objectives:

• Learn how to incorporate each of the CREATION Health principles into your work- and home-life

• Learn the importance of holistic health• Understand the culture of Florida Hospital


Contact: Gaby Mielz

Course Descriptions

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Course DescriptionsDiversity 101

Class Description: This two-and-a-half hour course is an

introductory course that explores the concepts of diversity in general and how we can best deal with the challenges and opportunities inherent in a diverse organization.

Class Dates: Jan. 18, May 17, 1:00 pm - 3:30 pm

Class Location:Maitland Trickel Building, 900 Winderley Place, First Floor Training Room, Suite 1050

Contact: Sandy Anderson

ALN Keyword: “Diversity”

Diversity: Aging Diversity

Class Description: This two-and-a-half hour workshop/course

which was awarded Best Practice is designed to help participants gain an appreciation of how to interact with older adults and convey information through the use of hands-on activities. This course will provide the opportunity for employees to explore techniques and conversation and use of language to avoid misunderstandings and encourage dialogue.

Class Date: Feb. 15, 1:00 pm - 3:30 pm



Diversity: Compassionate Care for the Transgender Patient

Class Description: This two-and-a-half hour course is designed

to increase the participant’s understanding on how to provide compassionate care for the transgender patient in both their physical needs and emotional needs.

Class Date: June. 21, 1:00 pm - 3:30 pm



Diversity: Cross Cultural Communication

Class Description: This two-and-a-half hour course deals with

the challenges of cross-cultural communication: communicating across gestures and language barriers. Attendees will gain aids to communication that can enhance workplace relationships and productivity. All staff with reporting responsibilities are highly encouraged to attend this class.

Class Date: Apr. 26, 1:00 pm - 3:30 pm



ALN Keyword: “Cross-Cultural”

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Course DescriptionsDiversity: Cultivating Compassion in the Workplace

Class Description: This two-and-a-half hour course legitimizes

the proper use of positive emotions in the workplace that will eventually enhance productivity. The study of Emotional Intelligence (EQ) is scientifically explained and validated. The tension between emotion and logic has been a dynamic duo since Socrates’ time. We will share the advantage that compassion gives in the workplace and how to adjust one’s leadership style when a person attempts to take advantage of the leaders’ compassion. All staff with reporting responsibilities are highly encouraged to attend this class.

Class Dates: Jan. 25, May 24, 1:00 pm - 3:30 pm



ALN Keyword: “Compassion”

Diversity: From Micro-Inequities to Macro-Affirmations

Class Description: This two-and-a half hour course speaks of

injurious activities that one cannot put their finger on. However, these activities could be eternally damaging to ones’ self-worth.

Class Date: Mar. 22, 1:00 pm - 3:30 pm



Diversity: Gender Diversity

Class Description: This is a two-and-a half hour course focused

on understanding women and men in the workforce. Women comprise 67% of the U.S. workforce. We acknowledge the negative biases still imposed upon women in the workplace. This class celebrates and identifies the unique talents and strengths that the male and female gender brings to the workplace and addresses some challenges that they both may face.




Diversity: Generations @ Work

Class Description: This two-and-a-half hour course deals with the

statistics that show that today’s workplace is made up of four generations of employees. This seminar will focus on the value of longer living people and their impact on society and the workplace.

Class Date: June 7, 1:00 pm - 3:30 pm



ALN Keyword: “Generations”

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Course DescriptionsDiversity: M.E.E.T. on Common Ground

Class Description: This two-and-a-half hour course will help all

communicate effectively and build a respectful workplace where everyone can do their best work. This lecture is prepared to assist Florida Hospital’s management and its employees as to how to create an atmosphere of cohesion with bi-lingual and English only speaking employees.

Class Date: June 14, 1:00 pm - 3:30 pm



Diversity: OUCH! That Stereotype Hurts

Class Description: This two-and-a-half hour course will help

employees gain communication skills for success in today’s diverse world. This course will teach participants skills on how to build and sustain a respectful and inclusive environment in the workplace.




Diversity: OUCH! Your Silence Hurts

Class Description: This two-and-a-half hour course will help

bystander employees to use their voice in a powerful and compelling way to speak up for respect on behalf of someone else.

Class Date: May 10, 1:00 pm - 3:30 pm



Diversity: Race Awareness I

Class Description: This four hour course deals with the reality

of people’s subconscious or conscious perceptions of race. We observe racism from its historical past, and how it may currently impact the healthcare industry. Part one of a two series class. Race Awareness II is offered on April 19, 1:00 pm - 5:00 pm.

Class Date: Feb. 8, 1:00 pm - 5:00 pm



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Course DescriptionsDiversity: Race Awareness II

Class Description: This four hour course is based around the

DVD, “The Essential Blue Eyed”, where Jane Elliott uses her masterful training skills to educate us about discrimination and what we can do to eliminate it. Prerequisite: Race Awareness I. Race Awareness I is offered on February 8, 1:00 pm - 5:00 pm.

Class Date: Apr. 19, 1:00 pm - 5:00 pm



Diversity: The Power of Mentoring

Class Description: This two-and-a-half hour course will look

at mentoring and its posturing in diversity. Attendees will observe the supportive roles that mentoring brings to employees and how it is directly related to organizational strength and competitiveness. Tools on how to begin a structured mentoring relationship will be discussed. All staff with reporting responsibilities are highly encouraged to attend this class.

Class Date: Jan. 11, 1:00 pm - 3:30 pm



ALN Keyword: “Mentoring”

The REST of Your Life

Class Description: Developed by Dr. Rebecca Robbins, an

internationally-recognized sleep expert, Dr. Manoucher Manoucheri, a physician and medical educator, and Todd Chobotar, a wholistic health writer, editor, and publisher — this course will give you the latest discoveries in sleep medicine, equip you with dozens of strategies to combat common sleep thieves, and help you create a personal action plan to take control of your rest. Bringing together the latest in sleep science and behavioral change, this innovative program offers practical, evidence-based solutions to the pressing problem of sleep deprivation.

Class Objectives:• To determine whether you are living in a

vicious cycle or a virtuous cycle• To explore the meaning behind the saying,

“you snooze, you lose”• To learn how to arrest your sleep thieves• To determine how rest can spur your

success


Contact: Gaby Mielz

Course DescriptionsSafety: Active Shooter Table-Top Exercise

Class Description: Campus administration can arrange

with Security and/or Safety/Emergency Management to conduct a mock “rehearsal” of Hospital Incident Command during an Active Shooter incident. Local law enforcement and county government officials are invited to enrich the learning to be cross-functional.

(Eligibility: Persons designated by campus leadership to serve in the Hospital Command Center during a disaster. Prerequisites include self-paced CBLs: “Safety: Hospital Incident Command (HICS)” and “Responding to the Active Shooter in the Healthcare Setting.”)

Class Objectives:• Talk through actions taken to manage

scenario• Apply the Hospital Incident Command

System principles• Enlist only the command staff necessary to

manage the scenario

Class Date: Class will be scheduled when HCC personnel have completed the HICS prerequisites and campus administration coordinates with FH Emergency Management Coordinators.

Class Location: Campus Executive Conference Room or HCC venue

Contact: William Marcisz, Rick Sanchez

ALN Keyword: “HICS”

Safety: HICS Role Review

Class Description: This instructor-led course is targeted toward

the people at a location campus who will likely fill the various roles of the Hospital Command Center (HCC) organizational chart. Job descriptions are explained along with corresponding job duties and how to execute them. This is the second in a three-part HICS course series. Prerequisite is the completion of “Safety: Hospital Incident Command (HICS).” The third course is “Safety: HICS Table-top Exercise.”

Eligibility: Persons designated by campus leadership to serve in the Hospital Command Center during a disaster.

Class Objectives:• Explain job descriptions for each role in the

HCC organization chart• Locate job action sheets• Identify likely FH employees to fill the

necessary HCC roles• Set expectations for interacting and

executing Incident Command priorities• Review the four steps of the incident

planning process

Class Date: Class will be scheduled when campus administration assigns personnel likely to serve in roles within the HCC. More information is at the Safety Department website / Emergency Management.


Contact: Paula Bass, Amanda Freeman, Rick Sanchez


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Course DescriptionsSafety: HICS Table-Top Exercise

Employee Eligibility: Persons designated by campus leadership to

serve in the Hospital Command Center during a disaster.

Class Description: During a disaster, designated leaders are

expected to follow the Hospital Incident Command System (HICS) to manage disasters separate from day-to-day operations until the crisis has passed. This course will follow the simulation of a disaster by role-playing through the management of a disaster in a safe, interactive learning environment. Learners will explore decisions to be made, brainstorm staff and resource acquisition/distribution and manage the recovery, debrief and steps to return to normal operations.

Prerequisites include: “Safety: Hospital Incident Command (HICS)” CBL followed by “Safety: HICS Role Review” in-service.

Class Objectives:• Apply the Hospital Incident Command

System to the management of disasters• Utilize Live Process to communicate,

document, and record the management of a disaster

• Interpret the principles of incident command

• Deploy only the principles relevant to a fictitious disaster

Class Dates: Class will be scheduled when assigned personnel have completed the prerequisites and campus administration coordinates with Emergency Management Coordinators. More information is at the Safety Department website / Emergency Management.


Contact: Paula Bass, Amanda Freeman, Rick Sanchez


Safety: Hospital Incident Command (HICS)

Employee Eligibility: Target audience is anyone likely to serve in the

Hospital Command Center during a disaster.

Class Description: This twenty-minute CBL course is the first in a

three-part series and explains the framework of the HICS system, how HICS integrates with the community, state and federal agencies and describes the key roles serving in the Hospital Command Center. “Safety: Hospital Incident Command (HICS)” is a required CBL prerequisite before attending “Safety: HICS Role Review” followed by “Safety: HICS Table-top Exercise” in the HICS three-course series. (This course is also available in an instructor-led format upon request.)

Class Objectives:• Define characteristics of Hospital Incident

Command System (HICS)• Identify the Incident Commander• Outline the Five Command Staff functions• Describe the Four General Staff positions• Review the four steps of the incident

planning process

Class Dates: CBL - On demand in ALNILT - As agreed.

Class Location: CBL - Computer-based, self-study from ALN ILT - Your Hospital Command Center

Contact: Sandra Gaston


Course DescriptionsSafety: Live Process User Training

Class Description: Live Process is a web based incident

management system. This course is designed to train leaders, administrative staff and department assistants involved in managing emergency situations within the hospital to use Live Process to manage disasters. The class maximum is 15 and the class minimum is 4 students. BRING: Paper and pen for taking notes.

Class Objectives:• Demonstrate knowledge of Live Process and

its purpose within HICS (Hospital Incident Command System)

• Log into Live Process system and navigate the different functions of the site

• Check contacts tab for department contacts housed in Live Process

• Create an event (both real world and exercise)

• Activate the Incident Management System within an active event

• Send a notification to multiple contacts• Re-send a notification to contacts that did

not respond• Create and maintain posts within an active

event• Operate a sidebar conversation within an

active event• Generate a resource request within an

active event• Terminate an event (real world or exercise)

upon closure of the Hospital Command Center (HCC)

• Generate after action, notification summary, and event detail reports

For more information: See the Safety Department website, Staff Knowledge tab or contact Sandra Gaston.

ALN Keyword: “Live Process”

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Course DescriptionsThe Stress Recovery Effect

Employee Eligibility: ALL plus a spouse or one family member 18+.

Class Description: In The Stress Recovery Effect, researchers Nick

Hall, PhD, and Dick Tibbits, DMin, introduce their evidence-based solution for stress management in the workplace. Grounded in original research conducted at Florida Hospital—the largest admitting hospital in America—this transformative program empowers employees to do what elite athletes and high performance CEO’s do: Reframe stress from a negative to a positive, find their optimal stress zone, and use The Stress Recovery Effect to fuel future success.

In this innovative program you will:• Identify your distinctive Stress Coping Style

(SCS).• Create your Personal Stress Profile (PSP).• Learn how to make stress work for you not

against you.• Acquire tools to recover and refocus your

energy.• Find out why avoidance of stress is NOT a

long-term strategy.• Experience greater focus, creativity, and joy

in life.• Learn new strategies for optimizing (not

eliminating) stress.


Contact: Gaby Mielz

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OperationalLeaders

Category ProgramsLeadership Development Programs • Advanced Leadership Course

• Clinical Leadership Program • Physician Leader Development• The Leadership Challenge

Client and Patient Focus • Patient Experience: High-Solid-Low/ Leader Rounding on Employees Hybrid

• Patient Experience: Leader Visits with Patients (Ancillary Focus)

• Patient Experience: Leader Visits with Patients (Inpatient Focus)

• Patient Experience: Press Ganey Hands-On Lab (Foundations)

Leadership in Action • COMPASS Points

Operational Leader Programs and CoursesLeadership Level: Assistant Manager, Manager

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REMINDER: Operational Leaders are invited to participate in all courses at the Emerging Leadership level in this catalog, excluding Leadership Journey and The Journey Continues.

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Advanced Leadership Course

Program Description

Employee Eligibility: This program is designed for all employees at the Operational Leader Level. Operational Leaders include all clinical and non-clinical assistant managers and managers.

Program Description: The Advanced Leadership Course (ALC) is designed to provide a cross-functional learning experience by including leaders from both clinical and non-clinical areas, as well as leaders from every campus and a variety of system functions. ALC aims to develop operational leaders into more competent and confident leaders of character. This program focuses on enhancing self-awareness, while developing essential leadership and management skills required to create engaging work environments and maximize team performance.

Program Objectives: • Identify leadership behaviors that align with Florida Hospital Values, Mission, and CREATION

Health Culture• Define the Florida Hospital Leader Development Model in terms of attributes and

competencies• Examine how your MBTI personality preferences impact team effectiveness• Apply the Situational Leadership Model to match appropriate leadership styles and

behaviors to the development level of employees• Explain how to overcome the Five Dysfunctions of a team (Lencioni)• Practice giving effective positive and corrective feedback to employees• Apply the GROW Model to coach employees to enhance performance and growth• Recommend approaches to influence stakeholders across the continuum of care• Design a personal philosophy of leadership using strategies and models learned in this

program

Program Dates and Locations: Cohort 1: Jan. 16 & 30, Feb. 13 (Location TBD)Cohort 2: Feb. 27, Mar. 13 & 27 (Courtland)Cohort 4: Apr. 3 & 17, May 1 (Location TBD)Cohort 5: May 15 & 29, June 12 (Courtland)Cohort 6: May 17 & 31, June 14 (Courtland)Cohort 7: June 26, July 10 & 24 (Location TBD)

Contact:[email protected]

ALN Keywords: “Advanced,” “Leadership,” “Operational”

ADVANCEDLEADERSHIP

COURSE

Managers: Please visit the “Manager’s Guide to ALC” for an overview of the content covered in the program and practical tips to help your employee transfer their learning back to the workplace. fhltd.org/advanced-leadership-course

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Program DescriptionClinical Leadership Program

Employee Eligibility: Charge Nurses must attend Leadership Journey prior to being nominated for this program. ANMs/Clinical Mgrs must attend the Advanced Leadership Course prior to being nominated for this program.

Program Description: The Clinical Leadership Program (CLP) is a two-day follow-on program for clinical leader graduates of Leadership Journey or Advanced Leadership Course. Session 1 focuses on the operational management responsibilities of clinical leaders. Session 2 includes simulation training centered around the role of leadership in patient experience. Throughout the simulation, participants will receive coaching from our Leadership Development team, our Patient Experience team, and FH Nursing Leaders.

Once eligibility requirements have been met, participants are eligible for nomination for this program by their Chief Nursing Officers. Prerequisites:

• Charge Nurses must attend Leadership Journey prior to enrolling for this program.• ANMs/Clinical Mgrs must attend the Advanced Leadership Course prior to enrolling for this

program.

Program Objectives: • Examine the expanded role of the clinical leader in finance• Understand the business model of Value Based Purchasing• Discuss the financial implications of labor allocation and productivity• Understand and apply chain of command processes and protocols• Clarify documentation needs• Identify how to establish a clinically integrated network of care• Explain the value of leader and physician visits• Practice service recovery conversations

Program Dates:Cohort 1: July 25 & 26Cohort 2: Sept. 17 & 18Cohort 3: Nov. 1 & 2

Program Locations: Session 1: 602 Courtland Street, 4th Floor, LeadershipDevelopment Training Room

Session 2: FH East Orlando, 7727 Lake Underhill Rd,Simulation Lab



Employee Eligibility: All employed, contracted, group, and private practice physicians may apply via the application process (conducted each July). Physicians must complete the application form, provide a one-page biography, a one page essay on leadership, along with a copy of their resume. All clinicians are selected by the Chief Clinical Officer. All Administrators are selected by the Chief Operating Officers. A total of 35 Physicians, 10 Clinicians and 5 Administrators make up each yearly class of 50 participants.

Program Description: This program is designed to improve the leadership qualities of the participants, and encourages those enrolled to begin a lifelong study of personal leadership development. Course content is delivered in several formats. Using a combination of selected readings about leadership (a requirement to read a minimum of one assigned book per seminar), personality inventories (conducted prior to the first session meeting), targeted formal seminars, film clips, situational training exercises, simulations, a field staff ride (the Gettysburg trip), and small group cased-based scenario discussions, participants will understand how leadership is a key component of professional and personal success. Required reading from leadership literature is assigned every month and these readings are linked to the topics of Self Development, Dyadic Leadership, Team Leadership, and Organizational Leadership. Participants will abide by Chatham House Rules, be active participants in seminars, and will not be allowed more than one excused absence.

Program Objectives: Upon completion of the Physician Leader Development Course, participants will be able to:

• Explain the Florida Hospital Mission, Values, and Vision• Describe the CREATION Health principles of holistic health and clinical care• Apply the Florida Hospital Leadership Model (Attributes and Competencies)• Demonstrate the leader influence techniques• Identify the seven characteristics of a successful team• List the three major stages of team building and leading

teams• Demonstrate team leadership and management skills as

a result of in-class scenarios• Collaborate with Florida Hospital leaders by broadening

their leadership network


PHYSICIAN LEADERDEVELOPMENT

1

ADVENTISTFLORIDA HOSPITALPHYSICIAN LEADERDEVELOPMENTCLASS OF 2018

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Physician Leader Development

Program Description

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Course DescriptionThe Leadership Challenge

Employee Eligibility: This program is designed for all employees at the Operational Leader Level. Operational Leaders include all clinical and non-clinical assistant managers and managers.

Program Description: The Leadership Challenge is based on more than 30 years of research on leadership practices that have been shown to help leaders be successful across industries. Through experiential learning activities, use of a 360° feedback tool, and deliberate practice, you will learn The Five Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart. Building on ALC content, we will also examine how these five practices integrate with “Overcoming the 5 Dysfunctions of a Team.” Prerequisite:

• Completion of Advanced Leadership Course

Program Objectives: • Explain how you will lead your team to consensus on shared values• Describe how you will engage team members on how their long term interests can be

realized by enlisting in a common vision• Plan how to create a climate in which people are willing to take risks and learn from mistakes• Determine what incremental steps you can take in applying new and innovative solutions• Identify several actions you can take to strengthen trust and collaboration in your

organization.• Identify actions you can take to encourage the Heart of

your team members

Program Dates:Cohort 1: Apr. 18 & 19Cohort 2: June 27 & 28(All sessions are from 8:30 am - 4:30 pm)

Program Location:602 Courtland Street, 4th Floor, Leadership DevelopmentTraining Room


ALN Keywords: “Leadership,” “Challenge,” “Strategic”

NEW

Course Descriptions

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Patient Experience: High-Solid-Low/Leader Rounding on Employees Hybrid

Class Description: These evidence-based best practices and

Studer Group coaching techniques, widely utilized by high-performing organizations, are excellent leadership tools that allow you to monitor and coach team performance, as well as, enable you to build strong relationships with your entire team. In this hybrid training, you will learn to identify High-Solid-Low performance and build relationships to improve employee engagement, satisfaction, and ultimately retention. High-Solid-Low conversations and Leader Rounding on Employees work together sequentially to build high-performing teams and are key to turning healthcare initiatives into part of the organizational culture.

Class Objectives:• Explain the why behind and the role H-S-L

and Leader Rounding on Employees has in organizational performance

• Define the characteristics of H-S-L performance

• Describe the strategies and tools used for hardwiring H-S-L conversations and Leader Rounding on Employees

• Demonstrate H-S-L conversation styles and Leader Rounding on Employees interactions

Class Dates:Jan. 24, Mar. 21 & May 23, 1:00 pm - 4:00 pm

Class Location: FH Lake Destiny, 4th Floor Conference Room A & B

Contact: Caroline Spangler

ALN Keyword: “Hybrid”

Patient Experience: Leader Visits with Patients (Ancillary Focus)

Class Description: Leader Visits with Patients helps you as a

leader to remain in touch with the needs of our patients and their families. It also allows you the opportunity to validate standards of care, recognize and coach staff, and observe process challenges your staff may be facing. This training utilizes scenario based role-playing and allows you the opportunity to learn more about closing the loop through follow-up and delivering feedback to your staff, both of which are essential skills as a leader. NOTE: This class will focus on patient visits in an Ancillary, Outpatient and other Patient Care settings.

Class Objectives:• Define effective validation of staff’s patient

and family interactions during care• Understand how to effectively utilize the

Leader Rounding log• Demonstrate an effective patient rounding

conversation• Demonstrate an effective feedback

conversation

Class Dates:Feb. 14 & May 9, 3:30 pm - 5:00 pm

Class Location: FH Lake Destiny, 3rd Floor Conference Room D


ALN Keyword: “Leader Rounding”

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Patient Experience: Leader Visits with Patients (Inpatient Focus)

Class Description: Leader Visits with Patients helps you as a

leader remain in touch with the needs of our patients and their families. It also allows you the opportunity to validate standards of care, recognize and coach staff, and observe process challenges your staff may be facing. This training utilizes scenario based role-playing and allows you the opportunity to learn more about closing the loop through follow-up and delivering feedback to your staff, both of which are essential skills as a leader. NOTE: This class will focus on patient visits in an Inpatient setting.

Class Objectives:• Define effective validation of staff’s patient

and family interactions during care• Understand how to effectively utilize the

Leader Rounding log• Demonstrate an effective patient rounding

conversation• Demonstrate an effective feedback

conversation

Class Dates:Feb. 14 & May 9, 1:30 pm - 3:00 pm

Class Location: FH Lake Destiny, 3rd Floor Conference Room D


ALN Keyword: “Leader Rounding”

Patient Experience: Press Ganey Hands-On Lab (Foundations)

Class Description: In this Foundations class, the Patient

Experience team will give you background information on Press Ganey, knowledge of the HCAHPS and Patient Satisfaction survey process, as well as, assistance with logging into the site. Once inside Press Ganey’s site, you will learn more about how to access patient satisfaction scores, patient comments and survey images. You will leave this hands-on lab with your own customized Press Ganey reports that can be accessed on demand or scheduled to run automatically. We will introduce the ongoing Patient Experience and Press Ganey support resources available to you.

Class Objectives:• Access Patient Experience intranet and

Press Ganey’s website resources• Understand the HCAHPS and Patient

Satisfaction survey process• Utilize Press Ganey’s reporting site, as

needed, for personalized reports and information

Class Dates:Feb. 20 & May 22, 8:00 am - 10:00 am

Class Location: Miracle Training Room – basement of Medical Plaza at 2501 N. Orange Avenue, Orlando, FL 32804, Suite 30


ALN Keyword: “Ganey”

Course Descriptions

Employee Eligibility: This resource is developed and facilitated as a partnership, therefore employee eligibility for this program is location specific.

Program Description: In this brand new custom workshop, Leadership & Talent Development partners with hospital leaders to provide practical application of leadership skills.

With a focus on AONE and Adventist Health Systems’ leadership competencies, participants in this workshop will navigate true-to-life, workplace specific, scenarios using concepts learned in the Advanced Leadership Course.

Following roll-out, location partners will be equipped with the tools necessary to continue to self-facilitate COMPASS Points in their own locations.

Prerequisite:• All participants must have completed ALC and have a leader sponsor who will serve as

department contact and collaborator.

Program Objectives: • Transfer learning from leadership programs to specific

workplace tasks• Demonstrate improvement in the following metrics:

HCAHPS, Employee Engagement, and Succession• Enhance leadership skill competency and confidence


COMPASSPoints

COMPASS Points

Leadership in Action

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NEW

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StrategicLeaders

Strategic Leader ProgramsLeadership Level: Experienced Manager (5+ years), Assistant Director, Director

Strategic Leaders

“Leadership & Talent Development has designed a program that is forming well-rounded, fortified, leaders that will take this

organization to another level!!”(REACH! participant)

Category Programs

Leadership Programs • REACH! Leadership Development Program

Other Course • Succession Management 101

REMINDER: Strategic Leaders are invited to participate in all courses at the Emerging and Operational Leadership levels in this catalog, excluding Leadership Journey, The Journey Continues, Advanced Leadership Course and Clinical Leadership Program.

Employee Eligibility:Managers, Directors and Assistant Vice Presidents are eligible for participation in this strategic level program. Up to 50 participants including 5 physician graduates from the Physician Leadership Development Program will be accepted.

Program Dates:Each session begins with lunch and concludes at 5pm. Classes are delivered over 10 months with 9 formal, half- day sessions and one session dedicated to a 2-3 hour field trip at a best practice organization.

Program Description:The REACH! leadership development program focuses onexpanding the capacity of strategic leaders through a widevariety of developmental experiences. The programconsists of three key phases: Self and OrganizationalAwareness, Healthcare Operations and Healthcare Strategy.Cohorts are comprised of Clinical Leaders, Non-ClinicalLeaders and Physicians interested in growing theirleadership skills.


Strategic Leaders

REACH!

Program Description

LEADERSHIP DEVELOPMENT PROGRAM

PARTICIPANT GUIDE | LEADERSHIP & TALENT DEVELOPMENT

Strategic Leaders

Succession Management 101

Class Description:Research shows that the demand for talent is rising while the supply of leaders in the healthcare environment is diminishing. Succession management is a leadership imperative. Yet, many managers lack the tools and resources to do this effectively. This engaging session is intended to equip Florida Hospital leaders in developing direct reports for potential succession.

Class Objectives:• Describe why Succession Management is an important component of Talent Management.• Apply criteria (performance and potential) to identify a successor(s) and readiness.• Apply criteria to identify successors who are a retention risk and actions to mitigate the risk.• Evaluate development options to close a development gap.• Practice conducting development conversations

Class Dates:Cohort 2: Mar. 20Cohort 3: May 22Cohort 4: June 13(All sessions are from 8:30 am - 4:30 pm)

Class Location:602 Courtland Street, 4th Floor, Leadership DevelopmentTraining Room


ALN Keywords: “Succession Management,” “Succession,”“Talent Management,” “Talent”

Course Description

ExecutiveLeaders

Executive Leader ProgramsLeadership Level: Director (5+ years), Assistant Vice President, Vice President & Above

REMINDER: Executive Leaders are invited to participate in all courses at the Emerging, Operational and Strategic Leadership levels in this catalog (excluding Leadership Journey, The Journey Continues, Advanced Leadership Course and Clinical Leadership Program).

“ A leader is one who knows the way, shows the way,

and goes the way.”(John Maxwell)”

“If your actions inspire others to dream more, do

more, and become more, you are a leader.”(John Quincy Adams)

Executive Lead

ers

Educational AssistanceProgram

The Educational Assistance Program is intended to support the professional growth of employees while aligning to the priorities and goals of the organization. Educational Assistance may be available to employees who are seeking to further their education and complete a degree program. For more information about the Educational Assistance Program, please visit the Leadership & Talent Development website at www.fhltd.org.

Additional Services offered by the Educational Assistance Team

Forecasting Assisting leaders with planning and managing their educational program budget

and enrollment needs

Quarterly Reports Reporting provided to assist leaders in managing their educational program

enrollment

Education Fairs Informational sessions provided on-site to aid employees in learning about the

Florida Hospital Education Assistance Program and school offerings

Edu

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Educational Assistance Program

Our list of partner schools has grown considerably with the recent implementation of the Employee Education Portal powered byEdAssist. Their impressive network of over 220 schools allowsprogram participants to save both time and money! Someschools even extend benefits to immediate family members. Inaddition, EdAssist offers education advising (at no cost toparticipants) and intuitive software that allows participants toapply online for educational assistance, submit theirreimbursement requests, and monitor the progress of thoseapplications using the online dashboard. The new portal is available twenty-four hours a day, seven days a week, from wherever you happen to be.

“Education is the most powerful weapon we can use to change the world.”

(Nelson Mandela)

Educational Assistance ProgramEdu

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• Florida Hospital Mission-Centered Education

• Up to 100% tuition reimbursement for approved RN-BSN employees and Pharmacy Residents

• Fully Online RN to BSN Completion• Online RN to MSN - Coming Soon

• Online Master of Healthcare Administration in Strategy & Innovation – Pathways for A.S. & B.S. graduates

• Executive Master of Healthcare Administration – Complete online in as few as 18 months

• Fast-Track Bachelor of Science Imaging Degrees and Advanced Imaging Certificates with clinical placement

Program Facilitators

Program

& C

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rse Facilitators

Stephanie Arguello CREATION Health

Paula BassSafety

David GooteePerformance Improvement

Brandy FoxxCREATION Health

Amanda FreemanSafety

Frankie GeorgeLeadership & Talent

Development

Stephanie FixellHuman Resources

Joanne GroomsLeadership & Talent

Development

Paige HeathCREATION Health

Matthew JobePerformance Improvement

Brian KingsburyLeadership & Talent

Development

Karen McLaughlinLeadership & Talent

Development

Peter KulachPerformance Improvement

Davida NewcombPatient Experience

Kate KrausCREATION Health

Aurora RealinDiversity and Inclusion

In addition to our leaders around the organization, we have a dedicated group of individuals who regularly facilitate our educational offerings.

Program

& C

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rse Facilitators

Kathy RossPerformance Improvement

Rick SanchezSafety

Namrata SachdevPerformance Improvement

Amanda SaxtonCREATION Health

Jason SteenCREATION Health

Tek VuPatient Experience

John SummersPerformance Improvement

Theresa StimsonLeadership & Talent

Development

Sara VulicevicPatient Experience

Tracy WithallPatient Experience

Program

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Program and Course Enrollment and Policies

How do I enroll in classes?Classes are available for registration through the Adventist Learning Network (ALN) Student Interface. You can search for your program or course by using the ALN “Keyword” listed at the end of a program or course description.

Who do I call if I have questions?

For questions regarding the programs and courses listed, please contact the appropriate person listed underneath each course description.

What costs does Leadership & Talent Development cover?

Leadership & Talent Development covers the costs of materials, resources and catering for participants attending one of our leadership development programs and/or courses.

What is the cancellation policy?

If participants must cancel a class, Leadership & Talent Development requires participants to unenroll via ALN no later than five days prior to the scheduled training. This policy enables Leadership & Talent Development to invite other participants from waiting lists, and/or make adjustments to materials, food and training resources.

What is the “no-show” policy?

There will be a “no-show fee” charged to any participant who does not cancel five days prior to the start of any training. If participants do not unenroll in ALN or call to cancel classes within that time frame, their department cost centers will be charged the following amounts to cover the cost of materials, food and any training related fees:

• Half-day or one-day course: $150 Fee• Two-day course: $300 Fee• Three-day course: $450 Fee

Can I receive Continuing Education Credits (CEU)?

CEU’s are offered to all of our nursing and respiratory care employees for most of our Leadership Development classes. Laboratory CEU’s are available for our classes through the Lab Department.

Visithttp://fhltd.org/resources

for additional resources related to:

Leadership Foundations

Leading Yourself

Leading Others

Books, articles, websites, job aids, and more!

H NEW for 2018! HWeb-based mini courses on:

Prioritization

Generations

Team Development

Resources On Demand

Leadership Development Programs and Courses Love. Serve. Lead.

Documents

Transcript of Leadership Development Programs and Courses Love. Serve. Lead.