Leadership Development Opportunities

for Talented & Aspiring Leaders

in Primary Care

Spring 2019

Introduction

Some of the most wide-ranging changes are occurring in primary care. Primary care

includes the largest number of providers and accounts for the largest proportion of patient

contacts with the NHS. To meet the needs of a changing population, adopt vital innovations,

redesign for greater sustainability and support increasing personalised and integrated care,

primary care teams will need to evolve the way they work. In addition, there is growing

evidence that building communities - growing local ‘social capital’ - in partnership with local

authorities and the voluntary and community sector is essential to achieving better

population health outcomes, improved self-management of long-term conditions and in

reducing demand. These are leadership challenges of unprecedented scale and complexity

which require that primary care professionals are inspired, equipped and supported in

leadership roles. Therefore we have developed a menu of leadership development ‘offers’.

The most up-to-date offers can be found on our website www.nwacademy.nhs.uk. Please

type primary care into the search facility. Or simply follow the links found further in this

brochure on offers you are interested in.

We are also keen to connect with our primary care colleagues. Every quarter we release a

bulletin detailing the latest offers. If you want to be added to our circulation list please

complete your details here.

Our Funded Offers As well as a suite of stand alone leadership devlopment modules, we are piloting a number of leadership development interventions across the North West for aspiring and talented primary care and clinical colleagues:-

Leading in Primary Care Network Programme

This programme is aimed at senior leaders within primary care networks across a locality.

The programme focuses on:-

Developing relationships to work across professional and organisational boundaries

Developing the vision of primary care within the locality and learn how to operate as

a network

Acquiring new skills and abilities for effective collaboration

Building resilience and engagement capability and capacity for system and cross organisation / partnership working

Senior Clinical Leadership Development Programme

The programme has the following broad aims for the participants:-

To understand leadership style and how to improve personal performance

To improve skills and strategies to work successfully in newly formed or developed partnerships

To gain greater self-awareness and new perspectives in operating in an integrated delivery system

To increase leadership capability and capacity for system and cross-organisation work to bring change and innovation

Practice Managers Development Programme

The programme has the following broad aims for the participants:-

To build and develop effective working relationships across a network

To have greater confidence and personal resilience working across systems

To enhance influencing and negotiating skills

To develop more effective and assertive communication skills

To consolidate what participants have learnt into reality to take back to their work

places

If you would like to express an interest in any of the above pilot programmes,

and any of the leadership development opportunities detailed within this

brochure, please follow the link: www.surveymonkey.co.uk/r/8RQVDZM

NB: We encourage you to invite leaders from the wider sector such as voluntary or nursing homes to access the leadership interventions. We will accept them onto the leadership interventions by your invitation only.

Leadership Development Modules

Available throughout 2019/2020 to talented and aspiring leaders in Primary Care

Building Resilience: Supporting

Leaders Across Systems and

Localities

Full day

The public sector reform agenda is meaning enormous change, disruption and transition

across hundreds of organisations and affecting many thousands of people across the

country. At this time it’s important to stay focused, deliver results and stay resilient (for

yourself and your team). What do we really mean by resilience though? Is it something that

anyone can develop? And how does resilience affect performance, wellbeing and

happiness?

Personal resilience is arguably the most important resource for coping well during

challenging times. During the session we will explore skills that will increase your confidence

in your ability to bounce back from the many pressures you encounter in today’s workplace

and daily lives. In addition you will focus on reviewing the leadership required to build

effective performance and wellbeing within your teams.

We will:

Explore the links between psychological and physical wellbeing, productivity and

engagement

Understand models of resilience building

Explore the concept of engaging leadership and undertake a personal leadership

audit

Develop leadership behaviours to build engaged resilient followership

To book this workshop or to join the waiting list please click here.

Effective Chairing Skills

Full day

As a Chair do you sometimes feel you haven’t got the

actions or decisions needed when chairing or attending

meetings?

Chairing successful meetings is a vital skill in the NHS business environment. Successful

meetings provide an essential forum for planning, debate, information, briefings, decision-

making, engagement and involvement of staff.

Too many meetings are poorly prepared and managed, leading to the loss of valuable time

and failure in satisfying their objectives. This interactive module is designed to give those

who chair meetings guidelines on best practice in preparation, planning and structure of

meetings to ensure successful outcomes. It is also designed to enable participants to learn

and practice the effective skills/ facilitation of chairing and participating in more productive

meetings.

You will be encouraged to participate in a range of exercises, such as role play, facilitation of

groups. You will receive professional support in developing an action plan in relation to your

role as the chair of meetings.

Specific workshop objectives;

• To discuss best practice in chairing meetings and how you can use these tips to improve how you are currently managing meetings;

o How you can use your interpersonal skills to keep control of the meeting and disarm disruptive participants.

o Ensure that each agenda item is introduced and dealt with effectively. o Structure discussions to build group consensus and gain a clear decision on

each specific agenda item. o Identify what can go wrong in meetings and know what action to take to

ensure participants keep focused on the task. o Encourage appropriate participation and eliminate time wasting.

• Using a range of scenarios, discuss the dynamics and behaviours of members at meetings and through role play look at how the chair can manage these.

To book this workshop or to join the waiting list please click here.

Handling Challenging Conversations

Full day

This module involves applying sound psychological theory and practices to make a real

difference in personal performance in challenging communications. During the day you will

explore how clarifying feelings of threat enables us to see things more clearly and solve

problems more effectively. You will apply evidence-based models and theories to address

thinking errors and distortions which may hamper our success in building resilience and in

dealing with challenging communications.

There will be opportunities for you to work interactively with actors, in pairs and in groups.

You will also be encouraged to reflect individually on a range of exercises, such as case

studies and role plays. You will receive professional support in developing an action plan in

relation to specific upcoming, challenging conversation or issues you are facing.

To book this workshop or to join the waiting list please click here.

Increasing Resilience in Leadership

Full day

(Previously: Increasing Confidence for Leadership and Resilience)

‘Increasing Resilience in Leadership’ is a one day module which is designed to support

development of resilience, purpose and confidence. Whilst building on personal strengths,

the workshop also enables you to identify and address the internal barriers which may be

holding you back from achieving success when acting at (or preparing to act at) a governing

body/ board level. This new workshop will prepare you for stepping up and feeling confident

when you are considering, and then applying for, a more senior role.

We know through discussions with aspiring leaders (and also through assessment and

development centre feedback) that there are a number of talented individuals within the

system who seem to be limiting their own potential because of issues around individual

confidence and belief in their own abilities. This appears to be exacerbated by the current

context of the continually evolving health and social care setting within which the participants

are working, and by the need to develop awareness and understanding of the hugely

changeable and evolving “whole system” picture.

Based on evidence-based psychological approaches (e.g. Cognitive Behavioural Coaching)

throughout the day you will tap into your greatest motivators and use these to reduce any

unhelpful limiting beliefs. You will learn a proven and effective process for shifting thinking

patterns to enable a positive, resilient mind-set for future success. The workshop will include

interactive, innovative and reflective exercises. It will draw on a wide range of learning

approaches to enable an interesting, enjoyable and personally impactful day. Our aim is that

you will leave the workshop with a positive mind-set for your own success, as well as new

practical techniques to continue to enhance your self-belief, confidence and personal impact

as you navigate the labyrinth of ambiguity and unchartered territory in the evolving health

and social care landscape.

To book this workshop or to join the waiting list please click here.

Innovative and Creative Thinking

Full day

This will be an extremely interactive module where you will have the time and space to work

on practical exercises aimed at increasing innovative and creative thinking in the evolving

health and social care landscape.

You will also create innovative solutions to real-life, current challenges and problems leading

to development of personal action plans. These will enable you to build on your own

strengths and find strategies for addressing areas which come less naturally to you. You will

be able to directly apply your learning from the module when you return to your day-jobs.

The module will involve: some pre-work (e.g. discussions with key stakeholders,

identification of challenges in your current situation, and reading); an interactive and

energising day of workshops; and post-work (e.g. applying techniques to real organisational

projects).

To book this workshop or to join the waiting list please click here.

Leading with Compassion and Moral Purpose

Full day

At the heart of leadership is the focus on the service-user. Historically, there has been a

‘pace setting’ leadership style prevalent within the NHS, that focused on targets and delivery

rather than engaging both staff and patients. There is now a recognised need for leaders

who will work with compassion and a strong sense of moral purpose. This module will

provide insight into what it means to lead with compassion in the NHS. It will look at how

current policies inform the healthcare landscape, focusing on the need for a passionate

commitment to do the ‘right things at the right time for service users.’

The context for this module will be set by an expert guest speaker who will outline what

leading with compassion actually means in meeting the challenges of the current and future

climate. A range of highly relevant case studies will be used, showing service users’

experiences and ethical dilemmas. These will provide a basis for facilitated group

discussions on what is the ‘right’ thing and (importantly), how and when to do it to get

successful and safe outcomes. You will have the opportunity to reflect on your values, your

authenticity and how you demonstrate compassion in your leadership role - along with how

you transmit this through to your colleagues.

To get the maximum relevance and investment on your time, in addition to the one-day

workshop, there will be some pre-work, (e.g. reading and reflection) and some post-work

(e.g. applying learning directly back into your current challenges with peer support and a

reflective journal).

To book this workshop or to join the waiting list please click here.

Modules in Development

Having spent time during 2018 listening to our primary care colleagues and working with you

to understand your leadership priorities, we have agreed to commission some additional

modules. We are currently working with a variety of providers to develop these modules and

will appear on our website when they become available.

The modules we are anticipating adding are:-

Influencing and negotiating

Understanding difference and style

Change management and improvement methodology

Leading without authority

Cultural change

Strategic influencing

If you would like to express an interest in future modules if they become

available please follow the link: www.surveymonkey.co.uk/r/8RQVDZM

North West Leadership Academy Mentoring Scheme

What to do if you want to join as a mentor: The NHS NWLA scheme provides all the training and tools you will need to develop your mentoring skills and no previous experience is necessary. The scheme is part of an overall strategy to develop leadership capacity at all levels in the North West. This strategy aims to develop staff leadership abilities to lead to innovation and integration of services.

What to do if you want to join as a mentee:

1. Go to the online NHS NWLA Mentoring Hub - click here. 2. Click to ‘Register as a Mentee’ – select ‘Primary Care’ as your profiled organisation. 3. Complete your mentee profile (you may wish to pay particular attention to the

‘Mentoring Agreement’ so you understand what is expected of both the mentor and mentee role).

4. Once you have completed your profile you will receive an automated email with your login details. You can then search for a mentor immediately or sign up for a ‘mentee awareness session’ if you would like more information about the mentee role.

What to do if you want to train as a mentor:

1. Go to the online NHS NWLA Mentoring Hub - click here. 2. Click to ‘Register as a Mentor’ – select ‘Primary Care’ as your profiled organisation. 3. Complete your mentor profile 4. Please also double check your email address is entered correctly, as this is

your main point of contact throughout the scheme. 5. Selecting your training day from the dropdown box of development day choices

(please note you will need to complete your training within 6 months of registering your profile).

6. You will receive an email confirming your registration and your event booking. 7. There is some pre-course work which will be sent to you by email approximately

one week prior to the development day. 8. Attend the training day and receive log in details for the online NHS NWLA Mentoring

Hub.

Useful Resources for Primary Care

The Edward Jenner Programme: This is your first port of call if you’re looking to build a

strong foundation of leadership skills that can help enhance your confidence and

competence in your role. The programme will support you as you develop essential

leadership skills; open to all, this programme leads to an NHS Leadership Academy award in

Leadership Foundations.

https://www.leadershipacademy.nhs.uk/programmes/the-edward-jenner-programme/

Localisation of the Mary Seacole Programme in the North West: Designed for those

looking to move into their first formal leadership role or, new to first time leadership, this

programme provides a balance between learning the theory and putting it into practice. If

you are interested in accessing the localised Mary Seacole programme please contact:

Cheshire and Merseyside

Royal Liverpool and Broadgreen University Hospitals NHS Trust

Contact – Mary.SeacoleProgram@rlbuht.nhs.uk

Greater Manchester Footprint

Manchester University NHS Foundation Trust

Key contact – Stacy Bullock Stacy.Bullock@mft.nhs.uk

Lancashire and South Cumbria

Lancashire Care NHS Foundatio Trust

Key contact – Lynn Brown Lynn.Brown@LancashireCare.nhs.uk

Health Care Leadership Model: Including a free self-assessment, the Health Care

Leadership Model is designed to help you become a better leader in your day-to-day role.

You don’t have to be in a clinical or service setting to use it. And it doesn’t matter whether

you work in a team of five or are responsible for 5,000, you can benefit by discovering and

exploring your own leadership behaviours.

https://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model/

NHS Collaborate

http://www.nhscollaborate.org

Collaborate has been designed to be a supportive community of leaders across primary

care. It hopes to ensure that no leader in primary care feels alone or isolated. It champions

and encourages people who want to make a difference, people who want to take risks, and

people who want to be brave, whether they have the word ‘leader’ on their badge or not.

https://vimeo.com/210277282

Podcasts:

Mark Spencer is a GP from Fleetwood with what he describes as a portfolio career;

as well as being a GP he is medical director of an urgent care provider, clinical lead

for primary care transformation across his local STP, and a founder member of NHS

Collaborate.

http://www.nhscollaborate.org/news-views/podcast-mark-spencer-on-a-visionary-new-model-

for-general-practice/

A founder member of NHS Collaborate Mike Holmes is a GP in a practice of 50,000

patients in York & Hull and part of a GP Federation covering 130,000. He is also the

newly elected Vice-Chair, Membership of the RCGP.

https://ockham.healthcare/episode-95-mike-holmes-the-resilience-of-general-practice/

Contact Us

We have three Leadership and Organisational Development Lead roles, one based within

each of the North West sub-regions, to provide additional local expertise and capacity to our

NHS NWLA team. The leads work directly with members within each footprint to strongly link

and enhance understanding and intelligence, both in the system and within the NHS NWLA,

to support the alignment and embedding of national and local offers. Please do feel free to

contact your relevant lead, or utilise the main primary care contact information provided

below.

Cheshire and Merseyside

Lisa Gresty – Lisa.Gresty2@nhs.net

Grester Manchester

Sheni Ravji-Smith – Sheni.Ravji-Smith@nhs.net

Lancashire and South Cumbria

Danielle Sharples – Danielle.Sharples1@nhs.net

Office Contact

Telephone: 07552 521285 or 07717 815 779

Email: nwla.info@nhs.net

www.nwacademy.nhs.uk @nhsnwla