Leadership at Every Level
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Transcript of Leadership at Every Level
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
1Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Strengthening Your Leadership Capacityto Achieve Quality Results
in a Pandemic Technology Revolution
February 4, 2010Presented by Stuart R. Levine
2010 Quality FairLeadership At Every LevelUniversity of Minnesota
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
2Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
What in the World is Going On?
• Global and domestic perspective
• Impact on your mission and culture
• Critical strategic focus to control destiny
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
3Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Today’s Goal
• Study and understand the big picture
• Embrace best practices during challengingtimes
• Learn skills and tools to increaseeffectiveness
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
4Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Global/Domestic Realities
• Three major transformations shaping political,economic and world events
– The emergence of China– Shifting of demographics of Western Civilization– The fundamental restructuring of American
business• Profound implications for American business leaders
and owners, our culture and way of life driven bytechnology
Source: Global intelligence briefing by Herbert Meyer delivered to CEOs at the WorldEconomic Forum in Davos, Switzerland 2008
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
5Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
The Emergence of China
• In the last 20 years, China has moved 250 millionpeople from the farms and villages into the cities– and they plan to move another 300 million in thenext 20 years
• That’s why China is addicted to manufacturing.It’s essential to put people in the cities to work.
• If the U.S. ever stops buying from China (lowpriced products), they will explode politically; ifChina ever stops selling to the U.S., our priceswill jump
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
6Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Shifting Demographics of WesternCivilization
• Most countries in the Western world have stopped breeding
• Maintaining a steady population requires a birthrate of 2.1;Western Europe birthrate currently stands at 1.5 or 30%below replacement. In 30 years, there will be 70 to 80million fewer Europeans than there are today.
• The current birth rate in Germany is 1.3 and Italy and Spainare even lower at 1.2. At that rate, the working agepopulation declines by 30% in 20 years, which has a hugeimpact on the economy.
• When you don’t have young workers to replace the olderones, you have to import them.
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
7Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Shifting Demographics of WesternCivilization
• In Japan, the birthrate is 1.3. As a result, Japan will lose upto 60 million people over the next 30 years. Japan refusesto import workers. Instead, they are just shutting down. By2020, one out of every five Japanese will be at least 70years old.
• Nobody has any idea about how to run an economy withthose demographics.
• The U.S. birth rate is 2.0, just below replacement. We havean increase in population because of immigration. TheAnglo birth rate is 1.6 (same as France) while the Hispanicbirth rate is 2.7.
• In the U.S., the baby boomers are starting to retire inmassive numbers. This will push the elder dependencyratio from 19 to 38 over the next 10 to 15 years. This is notas bad as Europe, but still represents the same kind oftrend.
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
8Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Shifting Demographics of WesternCivilization - Implications
• Young people are delaying marriage and having a family
• Once this trend starts, the downward spiral only gets worse
• These countries have abandoned all the religious traditionsthey formerly held in regard to having families and raisingchildren
• Western civilization seems to have forgotten that everyprimitive society needs kids to have a healthy society –children are huge consumers who later become taxpayers
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
9Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Over the next 10 years, the world’s population is expected to growby almost 20 percent, primarily in emerging market regions.
Source: IBM Institute for Business Value analysis, “The World at Six Billion,” United Nations, 2004; The World UN Population Assessment 2006; “Unsustainable World,: BBC, April 15, 2008.
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
10Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Social Communication Impact
• Took 100,000 years for first Billion people to be connected onInternet
• Took 6 years for the next Billion to be connected• 70,000 new people linking in every day• Today, one half of the world’s population is linked• Creating a fundamental shift in the way society and the world
works• Word-of-mouth as a trusted source of information• Limited control over social networks, blogs, wikis and mashups• Worldwide mobile phone subscriptions forecast to reach 5.3
billion by 2013 up from 3 billion currently (April, 2009, IBMGlobal Business Services )
Source: Jump Point by Tom Hayes (McGraw Hill, 2008)
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
11Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Connecting with New Markets andCustomers
• Consumers are increasingly demanding of the products they use andconsume
• More knowledge about products and alternatives• Less brand loyal• Exploration of segments and regions beyond traditional markets• Need to build deep understanding of motivations and influencers of
perceptions and purchasing decisions• People with limited disposable income can ill afford products that fail to
deliver on value• Organizations with unfocused marketing messages selling stripped
down versions of existing products are unlikely to succeedSource: IBM Institute for Business Value analysis, “The future of the Consumer Products industry (April,
2009)
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
12Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Positioning for the Future
• Understand new markets and find ways to connect withconsumers
• Understand and sustain consumers in the lower income tierswith appropriate services and products
• Master distribution channels with collaboration and directrelationships with consumers
• Understand where direct involvement in the value chain addsvalue and creates sustainable differentiation
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
13Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Toyota’s Recall and Reputation
• Recall of 2.3 million vehicles in US– Move from mechanical system to electronic system– Supplier CTS Corporation made pedals and sensors slightly different than
Japanese supplier, who have had no issues– Need to change pedal material based on impact of heat
• 5 million replacement pedals for floor mats that could jamaccelerators
• North American production on 8 models suspended• Delay in timely recall (Tundra pick up trucks – March 2007,
Europe fixed August, 2009)• Toyota’s credibility tarnished and embarrassing loss of quality• How will they handle relationship with customers?
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
14Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
2010 Outlook• 15.3 million unemployed persons (December, 2009)
– Unemployment rate is 10%– “Underemployment” is 17% (November, 2009)
• 2007 – For every one job there were 1.7 applications; 2009 for everyone job there were 6.4 applications
• The Conference Board Consumer Confidence Index® stands at 52.9up front 50.6 in November
– The Expectations Index increased to 75.6 from 70.3 last month– The Present Situation Index, however, declined to 18.8 from 21.2
in November• Real gross domestic product increased at an annual rate of 2.2 percent
in the third quarter of 2009. In the second quarter, real GDP decreased0.7 percent.
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
15Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
US Education Industry Trends
• Higher education is one of the last ones to beimpacted from the digital age
• However, there are many e-education companieswith highly competitive cost models
• Online products are improving rapidly and beingrecognized by business and industry
• Graying of the workforce more pronounced in highereducation
• Budgets for professional development have dried up
Source: Scott Martens, Director, Service & Continuous Improvement, University of Minnesota, 2009
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
16Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Your Challenging Environment
• Declining resources• Cultural stress and frustration based on
increasing work load and change• Continuing technological revolution• Not enough time• Increasing demands on your
professional and personal life
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
17Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Reasons to study Charles Darwin andThe Origin of Species
Why it is critical to seek and embracethe discomfort of change?
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
18Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
19Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Reasons to study Charles Darwin andThe Origin of Species
• These turbulent times require adaptation
• There are huge opportunities for you to thrive
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
20Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Be Flexible
Darwin• Species that survive and prosper are those that adapt
and change in their environment.Your Organization• Responding intelligently to changes in the world gives
you an edge• Smart companies develop agile teams with skills to
change course as necessary• Strike a balance between planning and being flexible• Adjust priorities and be responsive
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
21Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Challenge Conventional Thinking
Darwin• 19th century scientists did not know what to make of
fossil discoveries• Many believed the bones were from strange
creatures that were too large to get through the doorof Noah’s ark!
• Darwin made the connection that the bones weresimilar to more modern animals suggesting anevolutionary process
Your organization• Listen actively and question deeply
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
22Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Daring Goals
“Has anybody else done this?
“Isn’t this worth trying?”
Daring goals that will motivate a search forradical new ways of mobilizing and organizinghuman capabilities
Source: Harvard Business Review, (Feb, 2009), Gary Hamel, “Moon Shots forManagement”
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
23Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Your Focus
• Your Challenges• Your Core Values• Your Ethics• Your Vision• Your Strategy• Your Customer Satisfaction• Your Leadership
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
24Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Your Challenge
• Strengthen your leadership capacity• Increase your ability to work with resolve• Work smarter for a better professional and
personal life• Continue to work with hope and passion to
identify new opportunities• Continue to learn
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
25Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
The Six Fundamentals of Success ®
• Make sure you add value• Communicate up and down, inside and out• Know how to deliver results• Conduct yourself and your business with
integrity• Invest in relationships• Gain perspectiveSource: The Six Fundamentals of Success by Stuart R. Levine (Random House, 2004)
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
26Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Define Adding Value
• Increase your capacity to serve your clients• Increase your individual worth as an
employee to increase value of company• Increase value of company by improving
quality for the client• Care passionately about your clients• Improve your skills to keep finding new ways
to add value
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
27Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Add Value to Your Customers
• Increase agility to adjust to customer needs• Era of entitlement is over• Listen actively• Collect data and analyze it• Innovative ideas move you towards the zone
of hope
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
28Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Make Communication an Imperative
• Make your communication more purposeful• Every meeting should have a purpose• Start on time, end on time• Establish an agenda• Master the ten-minute meeting• Solicit feedback during the meeting and
afterwards
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
29Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Deliver Results
• Energy and time management• Understand and align with strategy• Prioritization• Avoid toxic people• Stay positive and passionate• Power of nice vs. baby is ugly• Renew yourself every day• A bottle of wine, a cut flower
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
30Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Conduct Yourself with Integrity
• Unrelenting set of values• Set the tone by your actions• Ethical values remain the foundation for
success• Respect for yourself and others• The world doesn’t owe you a living• Chance to add value is a privilege• Self-confidence from continuous learning
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
31Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Invest in Relationships
• Ask your colleagues and team what they think• Establish a relationship radar screen• Face time counts• Seek out the “energy generators”• Share information of value
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
32Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Gain Perspective
• Setbacks make us stronger• Know when to take a deep breath• Make room for all parts of your life• Get comfortable with not knowing• Nothing or nobody can affect you negatively• Don’t hide your passion
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
33Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Cut to the Chase
•Think Clearly•Act Effectively•Communicate Directly
Source: Cut to the Chase by Stuart R. Levine (Random House, 2006)
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
34Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Think Clearly
• Look at the big picture• Make your mission possible• See your customer as a person• Know what’s on your boss’sdashboard
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
35Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Act Effectively
• Surround yourself with ethical people• Set a good example• Avoid toxic people• Treat others with respect• Act like an owner• Know the burn rate of key resources• Work with a sense of urgency• Deliver on promises
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
36Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Communicate Directly
• Hostile business environments require morecommunication, not less
• Ask your colleagues and team what they think• Face up to difficult conversations• Resist taking your “emotional temperature’ every
five minutes• Share the good news – and the bad• Establish a rhythm
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
37Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Communicate Directly
• Face time counts• Do breakfast• Say thank you• Coach your team all day long• Satisfied employees = loyal customers
=bigger profits
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
… C U T T O T H E C H A S ESTUART R. LEVINE and 99 other rules
38Stuart Levine & Associates LLC Copyright © 2009 Proprietary and Confidential
Gain Perspective and Find Balance
• Renew yourself every day• Take back the weekend• Know when to take a deep breath• Get comfortable with not knowing• Nothing or nobody can affect you
negatively• A bottle of wine, a cut flower
T H E S I X F U N D A M E N T A L S O F S U C C E S S™
STUART R. LEVINE … C U T T O T H E C H A S E and 99 other rules
39Stuart Levine & Associates LLC Copyright © 2010 Proprietary and Confidential
Thank you! Stuart Levine & Associates LLC 100 Jericho Quadrangle, Suite 111
Jericho, NY 11753 516-465-0800 [email protected]
www.stuartlevine.com