Leadership and Quality Improvement
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Transcript of Leadership and Quality Improvement
Jasmine Paul
Rachel Duffy
Dinh Thi The
Phomolo Madome
Leadership and Quality Improvement
“The art or process of influencing people so that they will strive willingly and enthusiastically toward the achievement of group goals”.
(Weihrich & Koontz, 2005)
“Leadership is the art of getting some else to do something you want done because he wants to do it”
(Dwight D. Eisenhower)
Leadership
Leadership is a process (affecting and being affected by followers)
Leadership involves influence (how the leader effects followers)
Leadership occurs in groups (context in which leadership takes place)
Leadership involves common goals (achieving something together)
Leadership is a process whereby an individual influences a group of individuals to achieve a common goal
What is leadership?
Having a structural framework
Making sound and timely decisions
Setting examples for others – act as a role model
Knowing the team and looking out for their well-being
Keeping the team informed
Ensuring that tasks are understood, supervised and accomplished
Using the full capabilities of the team
Values of leadership
To create a supportive where people can grow, thrive, and live in peace with one another
To provide sustainability for future generations
To create communities of reciprocal care and shared responsibility where every person matters and each person’s welfare and dignity is respected and supported.
Values of leadership con’t
Transactional leader Promoting compliance with
employees or followers.
Leaders are not looking to change or think creatively, they are solely focused on “getting the job done”
Rewards are given based on good work ethic and attitude
Critical thinkers who promote ways of thinking innovatively
Have a vision and the ability to implement change when necessary
Results in a higher performance of employees than transactional leadership
Transformational leader
Educated in matters concerning leadership Skilled communicator
- promotes self confidence and trust Problem solver Creative
- ability to be innovative and think outside the social and political norms
Open-minded Motivator
- ability to empower others to work towards a common goal Honest and ethical High emotional intelligence
- reflective and self-aware
Skills for leadership
4 main groups of leadership theories:
1. Behavioral theories – What does a good leader do?
2. Contingency theories – How does the situation influence good leadership?
3. Trait theories – What type of person makes a good leader?
4. Power and influence theories – What is the source of the leader's power?
Leadership theories
Focuses on how leaders behave
Kurt Lewin (1930) developed a leadership framework based on a leader's decision-making behavior. 3 types of leaders:
Autocratic leaders- make decisions without consulting their teams.
Democratic leaders- allow the team to provide input before making a decision, although the degree of input can vary from leader to leader.
Laissez-faire leaders- don't interfere; they allow people within the team to make many of the decisions.
1. Behavioural theories
Realization that there isn't one correct type of leader- led to theories that the best leadership style depends on, the situation.
Questions to ask: When a decision is needed fast, which style is preferred? When the leader needs the full support of the team, is there a better way to lead? Should a leader be more people oriented or task oriented?
The Hersey-Blanchard Situational Leadership Theory links leadership style with the maturity of individual members of the leader's team.
2. Contingency theories
Leaders share a number of common personality traits and characteristics- leadership emerges from these traits.
Early trait theories- Leadership is an innate, instinctive quality that you either have or don't have.
Traits are external behaviors that emerge from things going on within the leader's mind – These internal beliefs and processes that are important for effective leadership.
3. Trait theories
Based on the different ways in which leaders use power and have influence
French and Raven's Five Forms of Power- distinguishes between using your position to exert power, and using your personal attributes to be powerful.
Model suggests that using personal power is the better. Expert Power (the power that comes with being a real expert in the job) is the most legitimate of these, that you should actively work on building this.
4. Power and influence theories
Focus on interpersonal communication and conflict management.
Be a good listener: Listen to what your staff members have to say.
Pay attention to people using common courtesy
Use powerful, positive language in your interaction with others.
Building human relationships
Respect your staff
Look for your staff’s positive qualities
Look for the proper time to talk to your staff about work related issues or concerns
Be honest
Show appreciation
Avoid battles
Be direct
Keep your commitments to staff
Building human relationships con’t
Cohan, P.S. (1957). Value Leadership: The 7 principles that drive corporate value in any economy .
Curtis, E., & O‘Connell, R. (2011). Essential leadership skills for motivating and developing staff. Nursing Management, 18(5), 32-35
Mind Tools. (2012). Dunham and Pierce‘s leadership process model. Retrieved April 15, 2012, from http://www.mindtools.com/pages/article/leadership-process.htm
Peter G. Northouse .(2009). Leadership: Theory and Practice, 2-9 Project Kaleidoscope. (2007). Volume IV: What works, what matters, what
lasts: what works an essay what is leadership? Stogdill, R. M. (1974). Handbook of leadership: A survey of the literature.
New York: Free Press Susan M. H. Leadership Rewards and Recognition: Leadership Success
Secrets. http://humanresources.about.com/od/leadership/a/leader_reward.htm
Weihrich H,. & Koontz H. (2005). Management: A Global Perspective. McGraw-Hill, Singapore
References
Started with the terms “leadership”, “leadership definition”, and “leadership values”.
Read introductions of books dealing with leadership to explore the topic
Used CINAHL to research common leadership skills and theories
Search Process
Shared ideas and views about leadership and what we thought essential skills were
Came together to organize the presentation from a broad view to a specific outline based on theories
Collaborative Process