Leaders in Fieldwork & Data ProcessingLeaders in Fieldwork & Data Processing

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LET US LET US MANAGEMANAGE

YOUR DATA YOUR DATA GATHERING GATHERING

LET US LET US MANAGEMANAGE

YOUR DATA YOUR DATA GATHERING GATHERING

A QUALITY JOB AT A FAIR A QUALITY JOB AT A FAIR PRICEPRICE

– We can manage your We can manage your project from project from questionnaire fine questionnaire fine tuning, pilots & tuning, pilots & fieldwork through to fieldwork through to delivery of data delivery of data

THE FIELD FORCE STORYTHE FIELD FORCE STORYFIELD FORCE FIELD FORCE established in 1995 established in 1995

by Peter and Marilyn Coulthart as a field and by Peter and Marilyn Coulthart as a field and data processing consultancydata processing consultancy

dedicated to supplying honest and reliable datadedicated to supplying honest and reliable data

OUR NATIONAL MANAGEMENT TEAM OUR NATIONAL MANAGEMENT TEAM has many has many years experience in all aspects of pen ‘n’ paper years experience in all aspects of pen ‘n’ paper & computer interviewing and training of & computer interviewing and training of interviewersinterviewers

In 2010 FIELD FORCE became part of OZINFO In 2010 FIELD FORCE became part of OZINFO GROUPGROUP

We have therefore adopted the highest quality We have therefore adopted the highest quality controls with ISO certification in data collection controls with ISO certification in data collection & analysis delivering expert field and data & analysis delivering expert field and data servicesservices..

THE SCOPE OF OUR WORKTHE SCOPE OF OUR WORKTHE SCOPE OF OUR WORKTHE SCOPE OF OUR WORKCATICATI TelephoneTelephone interviewing interviewingStreet interceptStreet intercept interviewing interviewingShopping centreShopping centre interviewing interviewingCentral Location Central Location interviewinginterviewingShadowShadow shopping, audits shopping, auditsOn-lineOn-line self completion surveys self completion surveys

Data Data ProcessingProcessingusing our own using our own OzquestOzquest software software

CATICATI TelephoneTelephone interviewing interviewingStreet interceptStreet intercept interviewing interviewingShopping centreShopping centre interviewing interviewingCentral Location Central Location interviewinginterviewingShadowShadow shopping, audits shopping, auditsOn-lineOn-line self completion surveys self completion surveys

Data Data ProcessingProcessingusing our own using our own OzquestOzquest software software

Data ProcessingData ProcessingData ProcessingData Processing• Field ForceField Force utilises utilises OzquestOzquest for DP, CATI,CAPI & for DP, CATI,CAPI &

Web Web This user friendly and cost efficient package This user friendly and cost efficient package even allows for the ability to email to clients CATI even allows for the ability to email to clients CATI & CAPI script for testing in a Windows environment& CAPI script for testing in a Windows environment

• DP analysts DP analysts are located at the Oz INFO are located at the Oz INFO administration office in Melbourne administration office in Melbourne

• Data Data can be provided in both hard and soft forms, can be provided in both hard and soft forms, either as printed A4 tables or raw data on a disk or either as printed A4 tables or raw data on a disk or via e-mail as PDF files; complimented with chartsvia e-mail as PDF files; complimented with charts

• Raw dataRaw data can be provided in the following formats: can be provided in the following formats:

- Ozquest - Surveycraft (SEQ) - SPSS - Ozquest - Surveycraft (SEQ) - SPSS - Card Image - Excel - ASCII file - Card Image - Excel - ASCII file

• Field ForceField Force utilises utilises OzquestOzquest for DP, CATI,CAPI & for DP, CATI,CAPI & Web Web This user friendly and cost efficient package This user friendly and cost efficient package even allows for the ability to email to clients CATI even allows for the ability to email to clients CATI & CAPI script for testing in a Windows environment& CAPI script for testing in a Windows environment

• DP analysts DP analysts are located at the Oz INFO are located at the Oz INFO administration office in Melbourne administration office in Melbourne

• Data Data can be provided in both hard and soft forms, can be provided in both hard and soft forms, either as printed A4 tables or raw data on a disk or either as printed A4 tables or raw data on a disk or via e-mail as PDF files; complimented with chartsvia e-mail as PDF files; complimented with charts

• Raw dataRaw data can be provided in the following formats: can be provided in the following formats:

- Ozquest - Surveycraft (SEQ) - SPSS - Ozquest - Surveycraft (SEQ) - SPSS - Card Image - Excel - ASCII file - Card Image - Excel - ASCII file

Data ProcessingData ProcessingData ProcessingData Processing• WeWe use use OzWeb OzWeb for those times for those times

when the on-line is the preferred when the on-line is the preferred method of data collection. method of data collection.

• Full integration Full integration is seamless is seamless between OzWeb and CATI and CAPI between OzWeb and CATI and CAPI data to allow multi-mode data data to allow multi-mode data collection collection

• OzWeb-cam allows OzWeb-cam allows clients to track clients to track job progress and has a user job progress and has a user friendly interface for on-line friendly interface for on-line reports as charts or cross reports as charts or cross tabulations.tabulations.

• WeWe use use OzWeb OzWeb for those times for those times when the on-line is the preferred when the on-line is the preferred method of data collection. method of data collection.

• Full integration Full integration is seamless is seamless between OzWeb and CATI and CAPI between OzWeb and CATI and CAPI data to allow multi-mode data data to allow multi-mode data collection collection

• OzWeb-cam allows OzWeb-cam allows clients to track clients to track job progress and has a user job progress and has a user friendly interface for on-line friendly interface for on-line reports as charts or cross reports as charts or cross tabulations.tabulations.

How Ozquest Handles Computer How Ozquest Handles Computer Assisted Telephone Interviewing Assisted Telephone Interviewing

How We Get High Quality Data?How We Get High Quality Data?

Thoroughly tested Questionnaires Quality interviewing fieldwork Editing and validation Coding to add value Data entry accuracy Data that is cleaned & checked

Who Are Our Who Are Our Clients?Clients?Who Are Our Who Are Our Clients?Clients?• CompaniesCompanies which can supply questions which can supply questions

to answer research issues to answer research issues

• Field Force Field Force can providecan provide interviewing interviewing and data processing servicesand data processing services

• For clients who require help For clients who require help with with questionnaire design and reporting we questionnaire design and reporting we engage consultants engage consultants

•Field Force Field Force represents its clientsrepresents its clients with with complete confidentiality at all timescomplete confidentiality at all times

• CompaniesCompanies which can supply questions which can supply questions to answer research issues to answer research issues

• Field Force Field Force can providecan provide interviewing interviewing and data processing servicesand data processing services

• For clients who require help For clients who require help with with questionnaire design and reporting we questionnaire design and reporting we engage consultants engage consultants

•Field Force Field Force represents its clientsrepresents its clients with with complete confidentiality at all timescomplete confidentiality at all times

BeyondBeyond IndustryIndustry QA QA requirementsrequirements

Data Collection controls Data Collection controls deliveringdelivering superior superior ISO quality ISO quality and at the same time and at the same time controlling costs by introducing efficiencies controlling costs by introducing efficiencies into the research processinto the research process

We supply field reportingWe supply field reporting which is invaluable which is invaluable to the full understanding of the data to the full understanding of the data outcomesoutcomes

DP with safeguards DP with safeguards to protect your datato protect your data

Our managersOur managers are aware of the tight margins are aware of the tight margins in the industry and work with our clients to in the industry and work with our clients to minimise costs minimise costs andand maximise quality maximise quality

WE EXCEEDWE EXCEED

We implementWe implement the same quality the same quality assurance procedures on our projects assurance procedures on our projects throughout Australiathroughout Australia

Site visits are welcomeSite visits are welcome to observe our to observe our interviewing and quality proceduresinterviewing and quality procedures

Field Force implements the proven ISO Field Force implements the proven ISO procedures via its affiliation with Oz Infoprocedures via its affiliation with Oz Info

We implementWe implement the same quality the same quality assurance procedures on our projects assurance procedures on our projects throughout Australiathroughout Australia

Site visits are welcomeSite visits are welcome to observe our to observe our interviewing and quality proceduresinterviewing and quality procedures

Field Force implements the proven ISO Field Force implements the proven ISO procedures via its affiliation with Oz Infoprocedures via its affiliation with Oz Info

SPECIALISTSPECIALIST TRACKING TEAMS TRACKING TEAMS

We have special teams of interviewers who concentrate on tracking studies. For long term studies we endeavour to keep

the same team involved, having established “Monitor Guidelines” which aim to limit interviewer bias by fixing the maximum and minimum number of interviews conducted by an interviewer on any one tracking study.

SPECIALISTSPECIALIST TRACKING TEAMS TRACKING TEAMS

We have special teams of interviewers who concentrate on tracking studies. For long term studies we endeavour to keep

the same team involved, having established “Monitor Guidelines” which aim to limit interviewer bias by fixing the maximum and minimum number of interviews conducted by an interviewer on any one tracking study.

OUR QUOTING OUR QUOTING POLICYPOLICYOUR QUOTING OUR QUOTING POLICYPOLICY

When you request a quotationWhen you request a quotation you will receive our detailed costing you will receive our detailed costing

breakdown showing the specifications of breakdown showing the specifications of the job with our charges which will help the job with our charges which will help you better understand the basis of our you better understand the basis of our quotequote

A Project ManagerA Project Manager will be your national will be your national Field Force contact to smooth track Field Force contact to smooth track communicationcommunication

When you request a quotationWhen you request a quotation you will receive our detailed costing you will receive our detailed costing

breakdown showing the specifications of breakdown showing the specifications of the job with our charges which will help the job with our charges which will help you better understand the basis of our you better understand the basis of our quotequote

A Project ManagerA Project Manager will be your national will be your national Field Force contact to smooth track Field Force contact to smooth track communicationcommunication

•We can supply a costing once you supply the following information:

•TARGET respondent

• INCIDENCE of the target

•DURATION of the questionnaire

•DATA specifications

•WE CAN SUPPLY A COSTING ON THE SAME DAY THE REQUEST IS RECEIVED

•We can supply a costing once you supply the following information:

•TARGET respondent

• INCIDENCE of the target

•DURATION of the questionnaire

•DATA specifications

•WE CAN SUPPLY A COSTING ON THE SAME DAY THE REQUEST IS RECEIVED

NEED A NEED A QUOTE ?QUOTE ?

For a firm, fast quote For a firm, fast quote 1300 867 018 1300 867 018

or 02 9966 4066or 02 9966 4066

General ManagerGeneral Manager Peter CoulthartPeter Coulthart

Internet Contacts...Internet Contacts...

Internet Contacts...Internet Contacts...

Send an email to:Send an email to:

fieldforce@fieldforce.com.aufieldforce@fieldforce.com.au

Visit our web site for on line quote:Visit our web site for on line quote:www.fieldforce.com.auwww.fieldforce.com.au

Send an email to:Send an email to:

fieldforce@fieldforce.com.aufieldforce@fieldforce.com.au

Visit our web site for on line quote:Visit our web site for on line quote:www.fieldforce.com.auwww.fieldforce.com.au

Thank you for Thank you for watching this watching this presentation. presentation.

We hope to be of We hope to be of service to you on service to you on your next projectyour next project