L&D 2.0: Six Examples of the Evolving Learning & Development Function

Evolving L&Dof the

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CitrusLearning Systems

Examples

Function inIndia

L&D 2.0Part I

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How L&D is adapting to the demand for greater accountability from senior leadership

How L&D is adapting to the demands of the modern-day learner

Would need to prepare itself to deal with changes in the field of learning (L&D 3.0)

In this slideshow In the next post In the last post

Our view on future trends in learning & how L&D should prepare for it (L&D 3.0)

This slideshow is the first in a three-part series



a. How Senior Leadership Views L&D





84% Senior management

rate L&D as vital

Source: Deloitte Human Capital Trends in 2016

58%Increase in L&D

spend sanctioned by

senior management

37%However, only 37%

Senior Management

says what L&D is

offering is effective

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b. How L&D is adapting to senior management’s demands


(With case studies)



Helping align the organisation with the CEO’s agenda

1




Organisation The CEO’S Call L&D Action Impact


An MNC in the manufacturing sector, which had seen an unexpected and dramatic revenue loss.

Each team to drastically pare down expenses.

1 2 4

* Self-study: How organisations can cut flab, not muscle

* Cut costs themselves

* Ran – using existing L&D team members –company-wide cost cutting workshops & projects.

* Teams could cut a greater quantum of costs than originally estimated

* The CEO termed L&D ‘a true partner to senior management’

Case Study3



Adopting a ‘consulting approach’ to learning & development

2


TNI: Used to seek training needs from business heads

1

Obtained field/ work-floor knowledge of the business; learnt industry best-practices for business.

2

3Now: Observes

problem ‘symptoms’ & identifies specific

learning needs

Case Study

9www.citruslearningsystems.com

Old L&D

New L&D(Expert/

Consultant)



Going beyond the classroom to ensure participants are utilizing the best

practices learned

3



Case Study

Industry:

Facilities Management

Learning Need:

Understand pricing when negotiating

Assignment:

Improve Sales Margins


Taught the sales team how to calculate how to price the service right, so as to ensure appropriate sales margins

Learning Intervention

Worked on co-creating sales proposals with the sales team, utilising the lessons learned

Implementation Help

Lesser low-margin business acquired.

Impact


4

Harnessing the collective wisdom in the organisation to drive improved business

metrics.


Collecting, archiving & making available success case studies to ensure others can learn from these.

Putting forth and gathering responses to common business problems from senior leadership. Archiving & disseminating these as FAQs to all.

Leadership Interactions

Knowledge Management

TroubleshootingBusiness Problems

Arranging quarterly leadership conclaves where junior leaders interact with seniors for each to showcase ideas & insights to the other

Case Study


Training and deploying business leaders as trainers for key

developmental interventions

5


Intervention L&D Action Impact


The CEO announced a multi-year plan to be the industry benchmark in customer satisfaction

Custom created content

Identified & trained the right business leaders, to deliver training

Deployed training pan-India for 3000 participants.

1 2

Great feedback! Participants found the workshop had great applicability

Significant reduction in training delivery costs

Learning implementation success stories!

Case Study

3



Embracing learning technology & training process automation to free up time for

strategic activities.

6


Classroom training management

TNI

Communication management

MIS generation

Online lessons management

Virtual classrooms (not widespread)

Using time saved for

more strategic or tactical activities

Increasing use of technology & automation

for…


How L&D is using technology to find more time for strategic activities




Note: confidentiality agreements largely prevent us from adding customer names in the case studies, considering these will be in the public domain.

However, if you wish to know more about these organisations and details on the strategies we’ve quoted here, please get in touch with us.

Our contact coordinates are mentioned on the last slide.

About the case studies quoted here



www.citruslearningsystems.com

CitrusLearning Systems

Mumbai, India

+ 91 98201 96121 [email protected]







L&D 2.0: Six Examples of the Evolving Learning & Development Function

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