© 2016 Cognex Confidential 1

FIELD SERVICE

SMARTPHONES TAKE ON MOBILE COMPUTERS

Eric Andersen

Senior Product Marketing Manager

© 2016 Cognex Confidential 2

WHAT YOU WILL LEARN

How leveraging smartphones:

Gives your company’s business applications access to evolving technologies

Simplifies IT

Increases worker productivity

Reduces total cost of ownership while increasing business agility

© 2016 Cognex Confidential 3

AGENDA

The Pace of Technology

The IT Perspective

Worker Productivity

Total Cost of Ownership

Rugged, Modular, Smart: MX-1000 Vision-Enabled Mobile Terminals

Q&A

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The pace of innovation in mobile technologies is increasing

Mobile manufacturers such as Samsung and Apple are leading advances in :

• Cellular communications

• Screen technologies

• Processor speed and efficiency increases

• Operating system and user experience

In contrast, purpose-built mobile terminals are integrating 1 – 2 generation old :

• Cellular communications

• Screen technologies

• Processors

• Operating systems

• That operators are no longer familiar with

• That don’t have the latest UI features

THE PACE OF TECHNOLOGY

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THE PACE OF TECHNOLOGY

Why does Field Service need to take advantage of the latest smartphone technology:

• 5G Cellular communication with increased speeds is on the horizon

• Field service workers take advantage of many features of mobile devices including: • GPS

• E-mail

• Phone calls

• Business applications

• Manuals

• Web searches

• Customer order acknowledgement

• Having a large, bright, responsive touch screen and the latest processing creates the best worker and customer user experience

• Having the latest OS means operators have a seamless experience between personal and enterprise devices

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THE PACE OF TECHNOLOGY –

CUSTOMER APPLICATION STORY

ADD PHOTO OPTIONS – MAYBE AUSTIN IN THE FIELD

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THE IT PERSPECTIVE

IT corporate goals :

• Reduce the number of different devices that they have to support

• Use common MDM solution across devices

• Evaluate, test and approve as few devices as possible

• Have common security policies across devices

• Support current operating systems

• Support Sales, Manufacturing and Field Service

• Leverage volume purchasing

• Reduce support burden

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Modular Smartphone-based Mobile Devices

Supports the latest OS (rolled

out when IT deems it qualified)

Leveraging approved mobile devices means no additional testing/qualification

Same MDM and deployment utilities

Same support, repair and deployment relationships

Leverage volume purchases of mobile device to support many different business functions

Purpose-built Mobile Computers

Older OS’s need to

support many OS’s

Unique devices means qualifying/testing many devices

Potentially different MDM and deployment utilities

Different support, repair and deployment relationships

Cannot leverage volume purchasing

THE IT PERSPECTIVE

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THE IT PERSPECTIVE

Find Image – Field Service and Maintenance Three pictures – warehouse worker, field technician worker with gear, and a manager

What to call it? Office Supply Fulfillment or “BLANK” as a service

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WORKER PRODUCTIVITY

Giving operators the choice of OS (Android or iOS) increases their productivity

Seamless experience between work and personal life

Instant familiarity with the latest processor speeds, touch screen technology, user interface, etc.

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MANAGING MULTIPLE

OPERATING SYSTEMS

Enabling worker OS flexibility:

• Cross Platform Compilers

• Xamarin, Cordova, other

• Web-based applications

• Doesn’t matter what OS since web browsers are common user experience across OS

• MDM is used to push out latest OS updates and app updates as needed

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POLL QUESTION

How do you currently develop your app for Field Service?

a. Native app (such as Android Studio, Xcode or Swift)

b. Cross-platform compiler (Xamarin, Cordova or others)

c. Browser-based app (that runs in Chrome, IE or Safari)

d. Other

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CUSTOMER APPLICATION STORY

BTB Property Maintenance

Nationwide contracts serviced by multiple independent businesses

Very broad user base with heavily varying demographics and want to offer OS flexibility to enable:

Worker productivity

BYOD

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TOTAL COST OF OWNERSHIP

Considerations Sleds vs. Purpose-built

Upfront Costs

Durability Over

Time

Technology Over

Time

Maintenance &

Repair

Platform

Accessories

Modular, Rugged Devices

N/A

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How leveraging smartphones:

Gives your company’s business applications access to evolving technologies

Simplifies IT

Increases worker productivity

Reduces total cost of ownership while increasing business agility

LEVERAGING SMARTPHONES

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MX-1000 VISION-ENABLED MOBILE

TERMINAL

Hold it as you would

a Smartphone…

…or with the

pistol grip

Mobile device

+

Cognex barcode reading technology

=

The first modular, rugged mobile

computer

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FLEXIBLE MODULAR DESIGN

ANIMATION

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FLEXIBLE MODULAR DESIGN

Supports a variety of Android and iOS devices by changing:

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RUGGED AND INDUSTRIAL

IP-65 sealing

Rugged housing

50 drops from 2 meters

2000 tumbles

Long battery life

Wireless charging

Embed short videos of drop

test

• Drop Test

• Tumbler Test

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Android

Samsung S5

Samsung S6

Samsung S7

Samsung J3

Samsung J5

iOS

iPhone 5/5S/SE

iPod 5th/6th Gen

iPhone 6/6S

iPhone 7 (coming soon)

SUPPORTED DEVICES

®

®

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Keep pace with mobile technology

Augment capabilities of smartphones

Protect your investment

Easily upgrade and repair systems

MX-1000 VISION-ENABLED MOBILE

TERMINAL

© 2016 Cognex Confidential 22

QUESTIONS?