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Once again, the number of budding gardeners whoparticipated in this year’s garden competition by turning thegardens into a haven of colourful flowers, water features,vegetable patches and ornaments, overwhelms us. The gardens look amazing. You have certainly surpassed yourself, despite the weather, with what has been achieved. It definitely brightens up the area and sets the bar even higher for next year’s competition.(continued on page 6)

Garden Competition Results

www.copperworks.org.uk Breaking News –

See pages 7-9 inside for our

4th Landlord Report Card

to Tenants

Invitation…Due to the overwhelming success of our last tea dance,we are delighted to announce that we have organisedanother fabulous event.

You are invited to come along and join us for anafternoon of singing, dancing, tea and cakes at the BlueRoof, Royston on Tuesday 28th of November 2017 from1.30pm – 4pm.

We are delighted to announce our entertainer for the dayis none other than Donnie Findlay, who many of you willknow from venues across the city and the Young atHeart club.

So… get your dancing shoes on and join us for anafternoon of fun, music and dance!

If you are interested in coming along, the tickets are£3.00 per person. Please contact Sharon or any of thestaff at the office to book your tickets – remember tobook as soon as possible to avoid disappointment!

The Newsletter for Residents of Copperworks Housing Association Autumn 2017

Copperworks Newsletter - Oct17.qxp_Layout 1 25/10/2017 15:04

What do you get if you cross

Bambi with a ghost? Bamboo!!What is Dracula’s favourite circus act?

He always goes for the juggler!

The Association held another successfulAGM on 14th September 2017. Our newvenue at Roystonhill Community Centre(the Blue Roof) proved a hit and wewelcomed along 38 members of theAssociation along with representativesfrom other local organisations.

As is required each year, 1/3 of ourmanagement committee members stooddown at the AGM. These 7 CommitteeMembers expressed a wish to continueand were duly re-elected; Marie McHugh,Peter Kane, Stephen Penrice, Nick Brown,Vince Mullen, Geraldine McLaughlin andMaureen Flynn.

As there were no other nominations, thismeans that there is a fantasticopportunity for 2 people to join ourCommittee.

It really is a great way to get involved indecision making in your own communityand to make a difference. You would alsobe eligible for fantastic training

opportunities, which would make adifference to your own CV.Our Committee are a friendly bunch whowould love to welcome you along…So if you are interested in thisopportunity please call Gillian on 0141 559 5644 for further informationand an informal chat.

Committee MembersOur Management Committee for thecoming year is as follows: Maureen Flynn Chairperson

Jim Laing Vice Chairperson

Geraldine McLaughlin Secretary

Rose McLaughlin Treasurer

Rosie Gallagher Vince Mullen

Peter Kane Catherine Collins

Luis Paulino Marie McHugh

Stephen Penrice Florence Dioka

Nick Brown (Co-opted 26th Sept 2017

Prize Draw and BingoAs in previous years we held a fabulousprize draw and bingo for all membersin attendance at the AGM.

The lucky winners were…

Prize Draw1st Prize 24" TV – Grace Russell2nd PrizeAmazon Dot – Denis Gorman3rd Prize£50 Vouchers – Nancy Gillespie

BingoSingle Line Chocolates – Katherine GallacherDouble LineChocolates & Wine – Rosie GallagherFull HouseSmirnoff & Chocolates – Rosie Gallagher

Copperworks AGM 2017

2 Copperworks Housing Association www.copperworks.org.uk

Public HolidaysThe office will also be closed over the festive

period on the following dates.

Monday 25th, Tuesday 26th and Wednesday 27th December 2017

New YearMonday 1st, Tuesday 2nd and

Wednesday 3rd January 2018

Should you have a gas heating or hot water emergency during this

holiday period, please contact Gas Sure on 01294 468 113

For all other emergencies please contact City Building

on 0800 595 595

Mobile App Survey…and the results are in!

Mary Bowers Darren Henvey (for James) Louise Morrison

We recently sent out a survey to all tenants and owners asking if they woulddownload and use a Copperworks Smartphone App. We then put all thecompleted surveys into a free prize draw, we are delighted to announce thewinners:1st prize Mary Bowers • 2nd prize James Henvey • 3rd prize Louise MorrisonUnfortunately we didn’t quite get the landslide results that we had hoped for tosupport the purchase of this app, however we will consider this technologyagain in the future when funding becomes available, so watch this space.


Copperworks Housing Association www.copperworks.org.uk 3

Santa - we know him!!!Due to the fabulous community feedback and roaring success oflast year’s ‘Decorate our Christmas Tree’ and ‘Christmas LightsSwitch On’ event we have contacted Santa and his reindeer andasked him to stop off in Royston on his travels again this year. Weare delighted to announce that Santa very kindly agreed!!

To make this year extra special we have decided to host a WinterWonderland event and Santa agreed to come and sit in his grotto!!!His reindeer may also be persuaded to come along….

He will therefore call to Roystonhill Community Centre (Blue Roof)on Tuesday 5th December 2017 between 1pm-4.30pm.

The community are welcome to attend this event and haveyour photo taken with Santa, we will also ask all the youngpeople to individually decorate their own baubles

and hang them on our communityChristmas tree. Each person takingpart will receive a Christmaspresent from Santa. All you have to

do is come along and join in thefestive fun. We have loads of festive activities

planned so don’t miss out. Festive snacks anddrinks will be served throughout the event.

Cash for Kids Christmas Grant Christmas can be a difficult time for everyone, so Copperworksare delighted to assist Cash for Kids with administering theirChristmas Grants. If you need a little help to make Christmas day a little bit specialfor the children, Cash for Kids may be able to help. In order toqualify you must have children under the age of 16. If yourapplication is successful you will be award £25.00 per child in thefamily. Once Copperworks have been notified that yourapplication has been successful, then we will either issue you withvouchers or cash for the sum of your grant.

If you would like to be considered for this grant please contactHollie at the office on 0141 552 7477, who will be happy to assistyou.

Please note the closing datefor applications is the 27th of October so you needto hurry if you want to beconsidered.


Why did the monster’s

mother knit him three

socks for Halloween??

She heard he grew another foot!!


Right to Repair…What is The Right to Repair?The Right to Repair is your right as a tenant to have smallurgent repairs carried out by The Association within aspecified timescale. This right was introduced under theHousing (Scotland) Act 2001.

The Type of Repairs covered by the SchemeThere are only certain repairs covered by the scheme andonly when the cost of the repair is £350 or less. Theserepairs are known as Qualifying Repairs and are listed withthe timescales required for completion below:

Complete within 1 DayBlocked sink, bath or drainBlocked or leaking foul drains, soil stacks or toilet panswhere there is no other toilet in the houseLoss of Electrical PowerInsecure External Window, Door or LockUnsafe Access Path or StepSignificant leaks or flooding from water of heating pipes,tanks cisternsLoss or partial loss of space or water heating where noalternative heating is availableToilet not flushing where there is no other toilet in the houseUnsafe power or lighting socket, or electricalLoss of Water Supply

Complete within 3 DaysPartial Loss of Electric PowerPartial Loss of Water SupplyLoose or detached Bannister of Hand RailUnsafe Timber Flooring or Stair Treads

Complete within 7 DaysMechanical extractor fan in internal kitchen or bathroom not working

What happens when you report a Qualifying Repair?

When you report a qualifying repair, the person taking yourcall will advise you verbally of your rights under the schemeand will follow this up with a letter confirming:

• Your rights under the Right to Repair Scheme

• The maximum time allowed to carry out the repair

• The last day of that time period

• The name and address and telephone number of theContractor who will be carrying out the repair and atleast one other Contractor from our Approved List.

• Confirm access arrangements made for us to carry outthe repair.

What happens if the work is not done on time?If the Contractor assigned to carry out the repair does notstart the repair within the time limit set, you can approachanother Contractor from our Approved List who will notify usthat you have asked them to carry out the repair. You willthen also be entitled to compensation.

If you would like further information, please contact Paul atthe office on 0141 552 7477 or [email protected]. Details of the scheme arealso available on our website at www.copperworks.org.uk.

Allocation Policy Review –have your say The Association is currently reviewing its Allocation policy. This is the policy that outlineshow the Association allocates its vacant properties. This includes the external waiting list,internal transfer list and mutual exchanges.When reviewing policies like this, the association is required to consult with tenants andapplicants and get their views and opinions on the proposals. The association would like totarget a selection of individuals who may be prepared to give up a couple of hours of theirtime to help and have some discussion on this subject. Any contribution you could makewould be very welcome and appreciated.If you are interested in becoming involved in the review of this policy please contact Donnaon 0141 559 6773 or [email protected].

What’s worse than

being a five-ton witch

on Halloween?

Being her broom!


Name: Address: Age:

How manybats?

Telephone:

How many bats did you find throughout our newsletter?

Find the bats is back...I’m sure by now you will all be getting ready to don your witches hats and brooms or Dracula teeth. So let’s have another go at winning some extra spooky prizes… All you have to do is look out forthe Halloween bats hiding throughout this newsletter and tell us how many you think there are!!! Fill in your details at the bottom of this page and return in to the office… Easy peasy we hear you thinking… Well come on and have a go!!!! Good Luck!!!

Halloween Competition 2017Due to the roaring success of last year’s Halloween costume competition we would like to run this again thisyear. All you have to do is send us some of your fabulous photos for us to put up on of Facebook page. Best costume could win up to £50 Love to Shop vouchers!!!! For your chance to win all you have to do is emailor post your photo ensuring that you tag us in your post and include your name for your chance to win!!!!


Painting aSuccessful Story onPartnership WorkingWorks are now ongoing in Year 4 of 6 year partneringagreement with JS McColl (Painting Contractors) Ltd forpainter work. We are delighted with the ongoing partnershipwhich has also provided four local young people withapprenticeship opportunities.In the photograph are Brandon Manners, Aaron Burke, MalcolmThomson and Ross Stoddart. All four boys were successful inobtaining apprenticeships with this Contractor and continue todo well. Justin McColl said “We have a highly skilled workforce of longserving painters and decorators. Many of our painters carriedout their apprenticeship with our company and have now workedwith us for over 20 years.All four of our young Royston apprentices are working well inour company and are gaining in experience in all aspects of thepainting trade.

We look forward to offering further apprenticeship opportunitiesto young people in the Royston area over the following couple ofyears.”The Association is committed to creating local employmentopportunities where possible and when partnerships such as thisare put in place, it offers an ideal opportunity for this to happen.We are delighted with the success of this partnership and lookforward to promoting additional apprenticeships inthe remaining partnership years.

Alternatively, join in our Halloween themed competition by posting a picture of your carved pumpkin to win a prize! All you have to do is mention us in your post or tweet!!!!

Deadline for entries is Friday 10th November 2017 at 3pm – any entries after this time will not be considered. Good luck everyone!!!



Here’s what else is going on at Copperworks…By now our tenants and residents will know that we take our landlord role very seriously. However, we alsobelieve that we have a ‘Wider’ role to fulfil. These are just some examples of the other services on offerfrom Copperworks…

Credit UnionThis great service continues to run from ouroffice on Wednesday mornings from 9.30am until 12.30pm.Please drop in during this time to use the service and youwill be met by Alice from Pollok Credit Union, who will behappy to assist you with a new application, payments, loans,deposits, savings etc..

Financial Capability OfficerMaureen McGowan from the GreaterEasterhouse Money Advice Project (GEMAP)provides information and support to ourtenants and residents on topics such asbudgeting, bank accounts, benefits advice,credit etc. If you need help or advice, pleasecontact our office and we would be glad torefer you on to Maureen.

Tenancy Support OfficerDonna Ferguson from the Simon Communityis on hand to provide vital support servicesto assist tenants to sustain their tenancy. Ifyou feel you are in need of some practicalsupport please contact our office and wecan refer you on to Donna.

Money Advice Service Patrick Hannon from Gemap is our newWelfare Rights Advisor and is available in theoffice by appointment on a Tuesday andThursday. Patrick can also carry out a HomeVisit for those tenants who have mobilityissues and can’t make it into the office. To make an appointment with Patrick pleasecontact the office and we can arrange it for you.

Fruit BarraRoll up, Roll up…..the Fruit Barra is in theoffice every Thursday morning from 9:30to 11:30am. They provide a greatselection of fresh fruit and veg atfantastic prices, right on your owndoorstep. They also have ‘Fairshare’ items at real knockdownprices. Fairshare are generally branded items like Kelloggscornflakes and also pasta and rice and loads of tins to choosefrom. Come along and bag yourself a bargain.An outreach Fruit Barra operates from the Common Room at3 Bright Street from 12pm-1pm every Thursday.Don’t forget to pick up a copy of the latest healthy recipe fromNorth Glasgow Community Food Initiatives nutritionist. Youcan even get some of the ingredients at the same time.

Why not come on over and check us out on Facebook and Twitter!!! We use both to update our residentsand the wider community on local events, local news, local employment opportunities or anything else wecan think of that you may find interesting. Why not ‘have a wee look’ at our page? You will find us bysearching for Copperworks Housing Association on Facebook and @Copperworks HA on Twitter.

We also have a number of runners upas follows:

1. Mr & Mrs McCafferty, 72 Kilberry Street

2. Mr & Mrs McCabe, 48 Kilberry Street

3. Communal area, 266 Royston Road

4. Communal area, 288 Royston Road

5. Mr Dennis Gorman, 74 Kilberry Street

6. Mr & Mrs Mullen, 15 Kintyre Street

7. Mr & Mrs Jones, 10 Kintyre Street

8. Mr & Mrs Pietrzak, 276 Royston Road 0/2

9. Mr James Henvey, 275 Roystonhill 0/1

Facebookand Twitter

Garden Competition Results(continued from page 1)

The difficult decision to pick up a winner waspassed to Cornelia Altgard from NorthGlasgow Community Food Initiative who wascaptivated by the standard and would like tocongratulate all those who participated. Wewould like to give a massive thanks toCornelia for assisting us with this difficult task.

The wait is finally over and we are delighted toannounce our winners:

1st prize Mrs C Coyle, 20 Kintyre Street

2nd Prize Mr & Mrs Gilligan, 32 Hollybank Street

3rd Prize Mr Peter Ralston, 33 Tharsis Street



0

20

40

60

80

100

89.1%

Copperworks BlochairnHA

GHANG Homes ScottishAverage

94.0% 96.0% 93.0%89.7%

Percentage of tenants satisfied with the overall service provided

0

20

40

60

80

100

89.5%



99.0% 98.0%

88.2% 91.1%

Percentage of tenants who felt that their landlord is good at keeping them informed about their services and outcomes

0

20

40

60

80

100

73.3%



98.0%

84.1%91.2%

83.8%

Percentage of tenants satisfied with the opportunities to participate in the landlord’s decision making

In August each year theScottish Housing Regulatorpublishes the ‘Landlord Report’detailing each landlord’sreported Charter performance. You can view ourreport, and those of all other RSL’s atwww.scottishhousingregulator.gov.uk The website alsoallows you to compare our performance with otherlandlords. Copperworks is required to report ourperformance in achieving or progressing towards the Charteroutcomes and standards to our tenants and service users who useour services. This is the purpose of this report card, which we willpublish each year.In 2016, as part of our Tenant Participation Strategy Review, we askedour tenants some specific questions in relation to how they wished tobe involved in the scrutiny of our performance (if at all). Of thoseresponding, only 23% said they were interested in becominginvolved in measuring our performance. Of those who wereinterested, 88% stated that their preferred method of being involvedin measuring our performance would be through our newsletter. Welistened to what our tenants told us and have produced this reportcard in direct response to tenant requests and preferences. As well as providing you with information on our performance, wehave also provided the results for a number of other organisations toallow you to draw comparisons and better judge our performance.We believe we have chosen a good cross-section of organisationsthat many tenants will be aware of; Blochairn Housing Association (asimilar sized local organisation), NG Homes (a larger localorganisation) and GHA (a larger City Wideorganisation). We have also included the Scottish Averagefigures to allow you to see exactly howCopperworks compares at a national level.

Copperworks Publishes 4th Landlord Report Card

In April 2012, the Scottish Government introduced The Scottish Social Housing Charter. The Charter contains a setof standards and outcomes which the Association aims to achieve. We are required to report each year to theScottish Housing Regulator, our performance in achieving the outcomes and standards in the Charter. This is donethrough completion and submission of the Annual Return on the Charter (ARC). This is submitted tothe Scottish Housing Regulator by 31st May each year.

HouseSize

2 apt

CopperworksHA

BlochairnHA

NGHomes GHA Scottish

Average

£54.95 £55.22 £73.41 £72.20 £71.67

3 apt £66.50 £67.63 £79.27 £77.56 £73.13

4 apt £72.41 £75.40 £89.55 £90.62 £79.42

5 apt £76.38 £98.93 £99.38 £99.16 £88.02

Tenant Satisfaction…

Better than theScottish Average

Worse than theScottish Average


0

20

40

60

80

100

98.0%



100% 100% 99.0%93.6%

Percentage of homes meeting the Scottish Housing Quality Standard

0

20

40

60

80

100

97.3%



99.1%92.6%

84.2%92.4%

Percentage of reactive repairs carried outin the last year completed right first time

Quality and Maintenance of Homes…

As you can see, we are exceeding the Scottish average performance in every category. Furthermore, in the many categories wematch or exceed all the other RSL’s that we have drawn comparisons with. We believe we have managed to provide an excellentservice whilst keeping our rents extremely affordable. We are absolutely delighted with this performance. However, we are by nomeans complacent and firmly believe there is always room for improvement.Please let us have your thoughts on how we can improve the service we provide to tenants and other service users. Wegenuinely want to hear what you have to say. Please feel free to become involved in any of our focus groups and please taketime to complete our ongoing surveys. This is your housing organisation and your community and we value your views, thoughtand comments.Finally, what do you think of this report card? Is this the way you want this information provided? Does it meet your needs andexpectations? Is there anything you think we should do differently in future? Please share your views with us by emailing ourDirector [email protected] or telephone 0141 559 6777.

0

20

40

60

80

100

97.3%



99.1%92.6%

84.2%92.4%

Percentage of tenants who have had repairs or maintenance carried out in the last 12 months who were satisfied with the repairs and maintenance service

0

20

40

60

80

100

100%



n/a

96.3% 94.1% 95.9%

Percentage of repairs appointments kept

0

2

1

3

4

5

6

2.8 hours



0.7 hours

4.8 hours

1.0 hours

4.7 hours

Average number of hours taken to complete emergency repairsHours

0

2

1

3

4

5

8

6

7

6.2 days



3.5 days

2.1 days

4.1 days

7.1 days

Average number of days taken to complete non-emergency repairsDays



0

2

4

6

8

10

8.3



8.5

5.31.7

n/a

Cases of anti-social behaviour, per 100 homes, reported in the last year

0

20

40

60

80

100

91.0%



100%93.3%

82.4%87.2%

Percentage of anti-social behaviour cases resolved within locally agreedtargets in the last year

75

80

90

85

95

100

105%

99.4%



100.6% 100% 99.0% 99.6%

Percentage of total rent due collected in the previous year

0

0.2

0.6

0.4

0.8

1.0%

0.3%Blochairn

HAGHANG Homes Scottish

Average

0.1%

0.5%

0.9%

Percentage of rent due not collected through homes being empty in the last year

Copperworks

0.2%

0

15

10

5

25

20

30

35

40Days

13.0 days



8.1 days

3.8 days

19.2 days

31.5 days

Average length of time in days taken to re-let homes in the last year

Neighbourhoods… Value for Money…


Better than theScottish Average

Worse than theScottish Average


ComplaintsUpdateCopperworks Housing Association is committed to providinghigh-quality customer service. We value feedback(negative or positive) from tenants. Feedback helps us toensure that we are providing aservice that meets the needsof our tenants and othercustomers.We recognise that from time to time things don’t alwaysgo as planned and tenants may want to complain aboutour service. Our comprehensive complaints handlingprocedure aims to make it easy for tenants to have theirconcerns resolved quickly. You can pick up a guide to ourcomplaints procedure at our office, on our website or callus on 0141 552 7477 and we will send a copy out to you.The table below shows the number of complaintsreceived from April – June 2017.

Complaints Received April 17 May 17 June 17 Total

Complaints received at Stage 1 1 2 0 3

Complaints received at Stage 2 0 1 0 1

Complaints ResolvedComplaints resolved at Stage 1 1 2 0 3

Complaints resolved at Stage 2 0 1 0 1

EscalationsEscalations to Stage 2 0 0 0 0

Reason for Complaint April 17 May 17 June 17 Total

Contractor 1 2 0 3Staff 0 0 0 0Equalities 0 0 0 0Policies & Procedures 0 0 0 0Governance 0 0 0 0Finance 0 0 0 0Maintenance 0 1 0 1Housing Management 0 0 0 0Money Advice 0 0 0 0Factoring 0 0 0 0Estate Management 0 0 0 0Wider Role 0 0 0 0

What did we learn/change as a result of these complaints?Here are our case studies:

Case Study 1 A tenant made a complaint regarding a contractor. The tenant madean appointment for the contractor to call at the property howeverthe contractor attended a day early and missed the tenant. Thetenant then rearranged this appointment directly with the contractorand felt that they had been dealt with rather badly. Our staffinvestigated this claim with both the tenant and contractor. Thiscomplaint was resolved once the contractor apologised to thetenant.Case Study 2 A Tenant made a complaint regarding the length of time taken tocomplete a defect repair on a new kitchen. The tenant was upsetthat she felt the contractor had taken a long time to address thisrepair. This issue was further confused by the contractor sendingthe wrong trades person to attend the property. When the on sitemanager attended the property without the correct tradesman hewas asked to leave. From this complaint we learned to ensure thatcontractors communicate fully with tenants and listen fully to thetenants requirements.

Satisfaction with Complaints Very Fairly Neither Fairly Very satisfied satisfied sat/dis dissatisfied dissatisfiedHow satisfied 0 1 3 0 4with outcome?How satisfied 0 1 3 0 4with handling

What room does a ghost not need?

A living room!10 Copperworks Housing Association www.copperworks.org.uk

Why do vampires need mouthwash?

Because they have bat breath!

Right toCompensationfor Improvements What is the Right to Compensation?Under the Housing Scotland Act 2001,tenants may be eligible to receivecompensation from the Association forimprovement that they have made totheir homes on or after 30th September2002. In order to qualify for thiscompensation, there are certainconditions that must be met:

• The improvement must have beenapproved by the Association

• Your tenancy must have ended

What type of Improvements Qualify?The types of improvements that mayqualify include installing or replacing abath, shower, wash hand basin or toilet; akitchen sink, loft insulation, storagecupboards in a bathroom of kitchen etc.Decoration to the inside of your home orfloor coverings do not qualify forcompensation.Getting approval for ImprovementsIf you are planning on making anyimprovements to your home, you shouldcontact the office and a member of themaintenance team will be happy to visitand discuss the works with you.Approval should be sought inaccordance with the Association’s TenantAlterations Policy.

Following completion of the works, youwill receive confirmation that theimprovement has the approval of theAssociation. Failure to request approvalfor improvements could affect your rightto compensation. How do I make a claim?Applications for compensation can besubmitted 28 days before and up to 21days after your tenancy ends.If you are thinking of making a claim,please contact Jacqueline at the office on0141 552 7477 for advice on theinformation required for us to consideryour request. Alternatively, you can emailemail [email protected]. Detailsof the scheme are also available on ourwebsite at www.copperworks.org.uk.



FREE microchipping FREE information leaflets FREE health and training advice FREE basic health check

Tuesday 7th November Roystonhill Recreation Centre, 15 Forrestfield Street, Glasgow, G21 2HG

1pm 4pm

Microchipping offer open to dog owners aged 18 or over regardless of benefit status, subject to availability and resources of the charity. All breeds of dogs are welcome, however Dogs Trust will not chip active hunting hounds or litters of puppies. We ask that puppies under 6 months old are fully vaccinated and proof of vaccinations are brought along to the event. If your puppy has recently been vaccinated, they must be carried for the 10 days following their final vaccination. Dogs over 6 months old do not require proof of vaccination. Where offered, the basic health check is for ears, teeth, coat condition and general fitness only. No other veterinary treatment will be available. If your dog requires treatment for any problems found during the basic health check you will be advised to see a Veterinary Surgeon. The Promoter: Dogs Trust, 17 Wakley Street, London, EC1V 7RQ Reg. Charity Number 227523 and SCO37843

www.dogstrust.org.uk/communityevents

Adaptationsto your Home Do you struggle in your own homewith negotiating stairs, using thebath or other daily tasks?Here at Copperworks, subject to fundingwe’re able to carry out medicaladaptations to ease your daily life andhelp you stay in your home for as long as

possible. To obtain one of theseadaptations you’ll need a letter from yourdoctor, social worker or OccupationalTherapist. These agencies will makerecommendations which could includeminor adaptations such as grab rails,additional door entry handsets, over bathshowers or installing wet floor showerrooms. Working with these agencies willidentify what your needs are and how wecan help make the necessaryadjustments to your property.

For this financial year Copperworks havesecured £20,000 of funding whichallows us to carry out these necessaryworks. Tenants who have previouslybenefitted from these works have told usthat it helps them to continue to live intheir own homes.If you could benefit from this service orwould like some information on theseadaptations please call into our office at43 Tharsis St, telephone 0141 559 6775or email [email protected].

Repairs SatisfactionSurveys We would like to thank all our tenants who kindly take the time tocomplete our monthly repairs satisfaction surveys.We greatly appreciate this feedback as it lets us monitor ourmaintenance services and our contractors performance, and helpsensure that we maintain thestandards you have come toexpect. For those who complete asurvey we enter all theseinto our monthly prize draw.

Our recent winners are:• April winner - Catherine Goldie• May winner – James Henvey• June winner – Mr & Mrs Marandura• July winner – William Thomson• August winner – Belah Lydie Kacou Mr Marandura Darren Henvey (for James)


Contact Details43 Tharsis Street Roystonhill Glasgow G21 2JFtelephone 0141 552 7477 fax 0141 552 7478email [email protected] www.copperworks.org.uk

Office Opening HoursMonday to Thursday 9.00am - 5pm Friday 9am - 3.30pm

Important – Emergency Repair NumbersGas Heating and Hot Water James Frew/ Gas Sure 01294 468 113All other emergency repairs City Building 0800 595 595

Blue RoofWould you be interested in booking Roystonhill Community Centre to host a danceclass or after school club? Well look no further… All you have to do is contact Gillian at the office and she will be happy to assist you.The hall is filling up fast and there are already various clubs running, which areavailable for the whole community to come along and join in.


Staff ContactDetailsFiona Murphy 0141 559 [email protected]

Margaret Brownlie 0141 559 [email protected] Director

Donna Richardson 0141 559 [email protected] Housing Manager

Paul Rocks 0141 559 [email protected] Officer

Mary Dunsmore 0141 552 [email protected]/Admin Assistant

Sharon Mearns 0141 559 [email protected] Housing Officer

Tracy McDonald 0141 559 [email protected] Finance Assistant

Gillian Spence 0141 559 [email protected] Services Assistant

Roddy Forrest 0141 552 [email protected] Service Assistant

David Manners 0141 552 [email protected] Caretaker

Roystonhill Recreation Centre15 Forrestfield Street, Glasgow G21 2HG0141 552 3218FACILITY PROGRAMMEMONDAYMother & Toddler Group 12.00noon –2.00pmSt Roch’s Nursery 2.30pm - 3.30pmLimitless Dance 4.00pm - 7.30pm

TUESDAYRYA Fitness Class 7.00pm - 8.30pm

WEDNESDAYMother & Toddler Group 12.00noon - 2.00pmSt Roch’s Nursery 2.15pm - 3.15pmKarate 6.00pm - 7.00pmBingo 7.00pm - 9.00pmTHURSDAYYoung @ Heart Club 9.00am – 4.00pmToon Speak Drama 6.00pm – 8.00pmFRIDAYSt Roch’s Nursery 2.15pm - 3.15pmBingo 6.30pm - 9.00pm

Estate Caretaker UpdateKids gardenThe kids garden is ongoing and the kids have beenout on a weekly basis with Cornelia. After a shortperiod of vandalism where plants where beingpulled out, things have now settled down and allseems to be going well. As it’s getting to the end ofthe growing season, we are now concentrating onclearing up the garden and maintaining it so thatit’s ready for the growing season in Spring. Welldone to the kids at Royston Primary.

Back courtsI have made a start on jet washing and general clean-up of the back courts. This willbe an ongoing programme. I have started at Roystonhill and will continue until all ofthese are finished. Any tenants who wish to help or get involved, please contact me atthe office or just stop me on the street.Davie Manners


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