Lawrence Coffee Portfolio in Brief

PORTFOLIO IN BRIEF DOCUMENT CONTROL Revision History

Version Issue Date Author(s) Description 1.0 8/12/2015 L. Coffee Initial Draft Date

CONTENTS

Section 1 – Budget Planning and Forecasting ............................................................................................................... 3

1.1 – Network Remediation Project SGA Financial Tracking (Transition from Verizon to AT&T) ...................... 3

1.2 –Monthly Vendor Billing Review .................................................................................................................. 3

1.3 – Budget Reduction Opportunities ............................................................................................................... 4

Section 2 – Department Goal Setting ........................................................................................................................... 4

2.1 – 2015 ITO Aligned Goals .................................................................................................................................... 4

Section 3 – Infrastructure Planning .............................................................................................................................. 4

3.1 – Preliminary Infrastructure Planning ................................................................................................................. 4

3.2 – Equipment EOL Roadmap ................................................................................................................................ 4

Section 4 – Business Case – New Technology .............................................................................................................. 5

4.1 – Application-aware Network Performance Management Software ................................................................. 5

Section 5 – Project Management ................................................................................................................................. 5

5.1 – Network Remediation Project ......................................................................................................................... 5

5.2 – VLAN Standardization Project .......................................................................................................................... 5

5.3 – Voice Network Upgrade ................................................................................................................................... 5

Section 6 – Resource Demand Management Planning................................................................................................. 5

6.1 – Demand Management Planning ...................................................................................................................... 5

6.2 – Weekly Resource Demand Tracking ................................................................................................................ 5

Section 7 – Vendor Performance Review ..................................................................................................................... 6

7.1 – Vendor Performance Review ........................................................................................................................... 6

7.2 – Vendor Quarterly Performance Review ........................................................................................................... 6

Section 8 – CAO and CIO Updates ................................................................................................................................ 6

8.1 – CAO Update ..................................................................................................................................................... 6

8.2 – CIO Newsletters ............................................................................................................................................... 7

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Issued Date 08/12/2015 of 10 Revision No. 1.0

Section 9 – Content Management and Technical Writing ............................................................................................ 8

9.1 – NASA Technology Brief .................................................................................................................................... 8

9.2 – Network Standards Documentation ................................................................................................................ 8

9.3 – SOP / IOP .......................................................................................................................................................... 8

9.4 – Network Field Packet …………………………………………………………………………………………………………………………………8

9.5 – RCA Document ................................................................................................................................................. 8

9.6 – Connectivity Standards Documentation .......................................................................................................... 8

9.7 – Quick Reference Guides ................................................................................................................................... 9

Section 10 – Infrastructure Documentation ................................................................................................................. 9

10.1 – Network Physical Diagram ............................................................................................................................. 9

10.2 – Network Rack Diagram .................................................................................................................................. 9

10.3 – Topology Maps ............................................................................................................................................... 9

Section 11 – Multimedia Presentations ........................................................................................................................ 9

11.1 – 3rd Dimension ................................................................................................................................................. 9

Section 12 – SolarWinds Administration .................................................................................................................... 10

12.1 – NOC Dashboard ............................................................................................................................................ 10

12.2 – Custom Alerts ............................................................................................................................................... 10

12.3 – Custom Reports ........................................................................................................................................... 10

Section 13 – Infrastructure Metrics ............................................................................................................................ 10

13.1 – Network Metrics .......................................................................................................................................... 10

13.2 – Network Statistics ........................................................................................................................................ 10

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Section 1 – Budget Planning and Forecasting

1.1 – Network Remediation Project SGA Financial Tracking (Transition from Verizon to AT&T)

Over the course of a year the financial costs for WAN circuits for this client changed significantly due to a large order from AT&T of circuits which replaced Verizon circuits. It was important to have a mechanism, as demonstrated herein to project and track the monthly variance in circuit costs for each carrier and how these totals affected the accuracy of the monthly SGA budget projections. Attached are the files for a moment in time during this project. These files demonstrate the methodology for my analysis that provides insight into how I was able to advise a client to successfully meet their targets. All specific details, such as location information and budget amount have been removed to protect a client’s data. Due to the actual budget numbers being removed, it is important to note that the Verizon costs were being subtracted from SGA and the AT&T added. From the charts below however it can be seen that this was a fairly large financial shift. To be successful, we had to meet the client’s target of allowed 1% budget variance. It was therefore extremely important that no sites or circuits were left out. Equally important was that the timeline was accurate in our projections for circuit cancellations and circuit turn-ups. (See Attachment 1.1.1)

Figure 1.1.1: Overview of Monthly Breakdowns.

1.2 –Monthly Vendor Billing Review

The actual savings are represented as a flat dollar amount and not as a percentage of budget so in this instance I will include them. (See Attachment 1.2.1)

Figure 1.2.1: May 2015 Vendor Savings

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1.3 – Budget Reduction Opportunities

I was required to perform extensive research to locate all the non-core network devices in order to complete the physical network diagrams for a client. Historic documentation was poor and very little of the device locations were known prior to this effort outside of the core network at each site. Through this research process I was able to determine the core function for each access switch. This valuable information provided me the insight I needed to make the appropriate recommendations for a client for which access switches should be considered critical. With this information they were able to re-negotiate the price of support from another vendor for these non-critical devices. Below figure 2.1.1 are the results from my monthly Vendor billing review in December 2014 and the potential cost savings for my monitoring recommendations for moving the non-critical switches. The actual savings are represented as a flat dollar amount and not as a percentage of budget so in this instance I will include them.

Figure 1.3.1: Monthly Network Spend Reduction Opportunities

Section 2 – Department Goal Setting

2.1 – 2015 ITO Aligned Goals

Attached below are a sample of departmental goals I recently set. The ITO and CAO specific goals and the alignment were excluded. (See Attachment 2.1.1)

Section 3 – Infrastructure Planning

3.1 – Preliminary Infrastructure Planning

The below document was prepared for a client to review industry standards for best practices for how to properly document and design their corporate infrastructure and network architecture. See Attachment 3.1.1

3.2 – Equipment EOL Roadmap

The attached document was prepared on behalf of a client. The requirements were to build an inventory for all network devices, list the specific model information and research the end of life cycle as per the manufactures published date. The cost for each equivalent device was then plugged in to a formula to work out how much a replacement device would cost per year that the device reached its end of life. Assuming no sparing strategy was put in place these costs were then spread over 5 years to determine worst case scenario impact. The actual costs

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are represented as a flat dollar amount and not as a percentage of budget so in this instance I have included them. See Attachment 3.2.1

Section 4 – Business Case – New Technology

4.1 – Application-aware Network Performance Management Software

The below business case is for the purchase of a new network appliance that would be a new technology providing new capabilities of advanced traffic insight for a client. The business case I made included an overview of the technology, with expected benefits, information about the design of the proposed installation and use cases from existing trials. I also provided a Net present value calculation to cover the cost potential in detail for investing in this solution as well as a comparison of what this tool offers as compared to other similar technologies. See Attachment 4.1.1

Section 5 – Project Management

5.1 – Network Remediation Project

The attached is the project plan and presentation are files for a network remediation project that successfully remediated congestion on over 30 problem circuits. The project was broken up into short term, near term and long term objectives. See Attachment 5.1.1

5.2 – VLAN Standardization Project

The files are part of the project VLAN standardization. Cadence for these updates are as follows: A weekly agenda is sent out Friday morning with topics being covered in a weekly meeting set on Monday Afternoon. Monday evening the weekly minutes are sent out. Wednesday EOB a weekly update for the project and a weekly project rationalization is sent out to management for review. See Attachment 5.2.1

5.3 – Voice Network Upgrade

The below document is the project plan and presentation for a network Voice system upgrade. See Attachment 5.3.1

Section 6 – Resource Demand Management Planning

6.1 – Demand Management Planning

See Attachment 6.1.1

6.2 – Weekly Resource Demand Tracking


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Section 7 – Vendor Performance Review

7.1 – Vendor Performance Review

The below vendor performance review was part of an ongoing process I was part of with the Client review the strategic vendors work to identify both strengths as well, areas where there were opportunities for improvement. These meetings also provided us an opportunity to identify any major or any ongoing performance issues that needed addressing prior to the quarterly meetings. The goal was to proactively manage the relationship with the vendor and get ahead of issues before they became serious problems. The specific Vendor review attached was conducted with myself and one of the client’s telecoms coordinator. See Attachment 7.1.1

7.2 – Vendor Quarterly Performance Review

I sat in on the quarterly vendor performance meetings to address some of the ongoing performance issues. The end results from these meetings were very positive. The specific issues that required remediation were resolved to the customer’s satisfaction. See Attachment 7.2.1

Section 8 – CAO and CIO Updates

8.1 – CAO Update

The below slide is a sample from a weekly Network Services Update. The cadence for these reports was weekly. The data would be rolled up the CAO however monthly.

Figure 8.1.1: Weekly Update Example

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8.2 – CIO Newsletters

The below text is a sample from a monthly CIO newsletter. The primary audience for these newsletters was upper management, they were however published via monthly email blast to the entire company and also uploaded to the IT SharePoint.

XXXX Network Enhancements:

• Internet Path Migration: All internet and ICE network traffic at XXXX is being migrated to XXXX circuit this Saturday March 15th at 7:00 PM CST. Network and Security team resources are coordinating closely to ensure a successful activation. Currently, all XXXX traffic currently traverses the same primary circuit. XXXX will hopefully provide improved performance, and it will add a new disaster recovery route for XXXX traffic at the corporate office. After the migration the primary XXXX XXXX XXXX.

• Wireless LAN: On Tuesday March 4th the 12th floor wireless AP configurations were changed to support the higher frequency bands. These new settings should alleviate signal interference and crosstalk with nearby electronics. A plan is being prepared for a more extensive roll-out.

• Floor Closet Switch OS Upgrades: The Cisco IOS software on the dual supervisor switches located in the XXXX and XXXX closets was successfully upgraded on Tuesday March 4th. XXXX floor switches are now taking advantage of these new standardizations. Next up are the XXXX switches, tentatively scheduled for the week of March 17th.

Telecom Circuit Improvements:

• XXXX Telecom Infrastructure Upgrades: Intermittent link errors were recently identified on XXXX WAN circuits. The LEC was engaged and two new loops were installed on Friday March 7th. These new loops are being extensively tested, and once this testing is complete all network traffic will be migrated to the new infrastructure and the existing circuits will be retired. A concurrent effort to explore a new carrier supported extended demark is also ongoing.

• XXXX AT&T Configuration Standardization: The Network team previously identified non-standard network configurations in the AT&T edge network. This was not impacting the circuit, which has remained up and functioning as expected. A modification to the configurations was completed to align them to the XXXX Standards.

F5 Load Balancer Deployment: The previously installed F5 load balancer was added to the production XXXX network in XXXX on Tuesday March 4th. This device replaces the Cisco ACE products. Application migration planning is now underway. This next step will include configuring and integrating the Riverbed Steelhead with the F5 and Active Directory to allow full MS Exchange mail optimization across the Calpine WAN.

XXXX Network Extension: The network is being extended at XXXX to support end users in the plants outage trailers. On Friday March 7th a new workgroup switch was deployed in the XXXX Trailer and cabling was run from this switch to a new wireless AP in the adjacent XXXX trailer. To add these devices to the network, copper infrastructure will be installed by the plant between the Admin building and the new switch in the XXXX trailer.

Network Improvements: XXXX employs a sparing/modularity approach as part of the network equipment life cycle. This involves keeping an inventory of spare devices and/or parts. Due to the age and longevity of many secondary routers in the fleet this approach includes replacing the fan tray components to extend these devices lifespan. Over the last two weeks the fan tray was replaced on the secondary router at XXXX. Next on the schedule is: XXXX, XXXX and XXXX.

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Section 9 – Content Management and Technical Writing

9.1 – NASA Technology Brief

The below Technology brief / expert overview I wrote was published in NASA Tech Briefs Insider magazine back in 2005. The specific technology reviewed is an automated soil sampling device for agricultural use. Also included is the original NASA SBIR proposal written by the scientists that developed this technology. The function and purpose of this brief was to drive interest in Angel investors or Venture capitalists to request additional information on the technology, which we would also write up and host in our technology database. See Attachment 9.1.1

9.2 – Network Standards Documentation

The below document was prepared completely by Pen To Pad, with the latest available standards and provided to a client who in turn published this as official departmental policy. It is included here as a sampling of my work. See Attachment 9.2.1

Additional standards documentation were also prepared for this client for Network Cabling standards, Plant and Remote Site IP Addressing and VLAN, Plant and Remote Site WAN connectivity, Router and Switch Configuration Standards and Voice Network Standards.

9.3 – SOP / IOP

Below are two sample Standard Operating Procedure (SOP) and Internal Operating Procedure (IOP) documents. See Attachment 9.3.1

9.4 – Network Field Packet

As described previously, extensive research was required to locate all the non-core network devices in order to complete the physical network diagrams for a client. Some of the sites I was able to visit and perform the network As-built myself. For these I was not able to visit I created a network field packet and a training series to assist the in-house staff in gathering the requirements. Attached below is the field packet which was provided for their use. See Attachment 9.4.1

9.5 – RCA Document

The below RCA is one of many, included as a sample. These documents were not typically required for all Priority One tickets, however, some select instances required this sort of analysis. See Attachment 9.5.1

9.6 – Connectivity Standards Documentation

The attached connectivity standards presentation describes in detail available WAN circuit connectivity types, typical pricing and describes the difference between business class and residential internet services. See Attachment 9.6.1

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9.7 – Quick Reference Guides

The below Samsung Smart TV quick reference guide is a sample of one flavor of quick reference guides that we have created. See Attachment 9.7.1

Section 10 – Infrastructure Documentation 10.1 – Network Physical Diagram

The attached network diagram illustrates a typical physical layout diagram. It is modeled after the physical layout of a site so a building to the east in the real world would also be to the east in the diagram. This is designed to provide better and more detailed information quickly to those troubleshooting a device remote. See Attachment 10.1.1

10.2 – Network Rack Diagram

The attached network diagram illustrates a typical rack layout diagram. See Attachment 10.2.1

10.3 – Topology Maps

The attached network diagrams illustrates typical Network Topology Overview diagrams. See Attachment 10.3.1

Section 11 – Multimedia Presentations

11.1 – 3rd Dimension

Prior to data center migrations the below multimedia presentation was put together as a Proof of Concept for a client for a new type of documentation to diagram complex interdependencies between applications. The concept is a multiplane and 3 dimensional. Both the POC and the video were created by Pen To Pad.

Figure 11.1.1: Slide from .WMV video

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Section 12 – SolarWinds Administration

12.1 – NOC Dashboard


12.2 – Custom Alerts


12.3 – Custom Reports


Section 13 – Infrastructure Metrics

13.1 – Network Metrics

The attached metrics cadence is run weekly. See Attachment 13.1.1

13.2 – Network Statistics

The attached document was prepared at the request of a client to break down each sites bandwidth consumption with the capability to review by sorting by number of users. It was required to pull reports for each site on network traffic to determine average user count in addition to the standard utilization reports. See Attachment 13.2.1

ATTACHMENT 1.1.1Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount Item Amount

Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $22 Monthly Total $22 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $26 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $36 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $43 Monthly Total $43 Monthly Total $43 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $50 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $58 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1

Monthly Total $65 Monthly Total $65 Monthly Total $65

Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1 Base Projection $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $2 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $8 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $18 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $25 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1Monthly Total $26 Monthly Total $26 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $33 SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $42 SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1SITE $1 SITE $1 SITE $1 SITE $1

Monthly Total $49 Monthly Total $49 Monthly Total $49 Monthly Total $49

July August SeptemberOctober November December January February March

VERIZO

N FIGURE

S (Rem

oved

from

SGA)

AT&T FIGURE

S (Add

ed to

SGA)

April May June

ATTACHMENT 1.2.1Device Cost SavingsRouter Monthly AnnuallySwitch 2,148.05$ 25,776.60$ UPS 3,850.34$ 46,204.08$

Totals: ‐$ ‐$ 5,998.39$ 71,980.68$

Device Type Status Recommendation Cost Delta Monthly Annually Cost Delta Monthly2 Annually4 Cost Delta Monthly3 Annually7Router OICE ‐ MONITOR ONL MOVE TO TIER 1 31.83$ 381.96$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router DUPLICATE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ ‐$ ‐$ Router DUPLICATE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ ‐$ ‐$ Router REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router DECOMMISSION REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router NO DEVICE REMOVE 31.83$ 381.96$ 13.29$ 159.48$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Router REMOVE / MOVE TIER 1 18.59$ 223.08$ ‐$ ‐$ 71.70$ 860.40$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 25.74$ 308.88$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 12.87$ 154.44$ Switch LAB DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 150.15$ 1,801.80$ Switch OICE ‐ MONITOR ONL MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 34.32$ 411.84$ Switch OICE ‐ MONITOR ONL MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 34.32$ 411.84$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 34.32$ 411.84$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 12.87$ 154.44$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 34.32$ 411.84$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 37.18$ 446.16$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 37.18$ 446.16$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 37.18$ 446.16$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 37.18$ 446.16$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 85.80$ 1,029.60$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 37.18$ 446.16$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 72.93$ 875.16$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 72.93$ 875.16$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 74.36$ 892.32$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 10.01$ 120.12$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 8.58$ 102.96$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 62.92$ 755.04$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 12.87$ 154.44$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 34.32$ 411.84$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 37.18$ 446.16$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 74.36$ 892.32$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 40.04$ 480.48$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 72.93$ 875.16$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 72.93$ 875.16$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 64.35$ 772.20$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 72.93$ 875.16$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 70.07$ 840.84$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 67.21$ 806.52$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 67.21$ 806.52$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 38.61$ 463.32$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 34.32$ 411.84$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 32.89$ 394.68$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 34.32$ 411.84$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 37.18$ 446.16$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 35.75$ 429.00$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 18.59$ 223.08$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 17.16$ 205.92$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 38.61$ 463.32$ Switch DUPLICATE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 34.32$ 411.84$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 34.32$ 411.84$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 12.87$ 154.44$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 17.16$ 205.92$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 11.44$ 137.28$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 10.01$ 120.12$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 12.87$ 154.44$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 11.44$ 137.28$ Switch SHOULD BE TIER 1 MOVE TO TIER 1 ‐$ ‐$ ‐$ ‐$ 35.75$ 429.00$ Switch NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ 70.07$ 840.84$ Switch CORRECT PORTS 29 ADJUST 264 PORTS ‐$ ‐$ ‐$ ‐$ 377.52$ 4,530.24$ Switch CORRECT PORTS 29 ADJUST 107 PORTS ‐$ ‐$ ‐$ ‐$ 153.01$ 1,836.12$ UPS NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ ‐$ ‐$ UPS NO DEVICE REMOVE 13.24$ 158.88$ 13.29$ 159.48$ ‐$ ‐$

CAT. 1 CAT. 2 CAT. 3

Annual Goals

1

OperationalOperate safely, effectively and

cooperatively

FinancialBe good stewards of our resources

Strategic Growth & InnovationLay the groundwork

for the future

• Zero Lost-time safety incidents

• Full environmental & NERC compliance

• Continuous improvement in plant availability

• Increased coordination between plants and service functions

• Advance “next generation” operations at reasonable cost (more technology use)

• Within each department, seek excellence, innovation and streamlined work product

• Grow FCF per share by 15%-20%

• Responsibly manage spend to meet or beat budget (SG&A, POX, Major Maintenance and Capital budgets)

• Deliver Economic Commodity Margin while appropriately managing risk and assuring trading compliance

• Advance ongoing growth projects on time and on budget

• Originate 2 or 3 development opportunities, including one new co-gen

• Deliver contracts through our customerfocused approach

• Continue to lead industry in governmental and regulatory advocacy

• Develop and define mid-term to long-term strategic growth opportunities

PeopleInvest to build and nurture our world class team

• Continue investment in our people

• Advance our performance-based culture: Establish annual goals for all employees; Complete all Annual Reviews (100% target)

• Maintain best-in-class health and welfare benefits through good management, employee wellness and prudent consumption

ATTACHMENT 2.1.1

ATTACHMENT 3.2.1

QTY. UNIT COST TOTAL COST QTY. UNIT COST TOTAL COST QTY. UNIT COST TOTAL COST QTY. UNIT COST TOTAL COST QTY. UNIT COST TOTAL COSTROUTER 0 $4,500 $0 79 $4,500 $355,500 0 $4,500 $0 0 $4,500 $0 0 $4,500 $0

VOICE GATEWAYS 0 $429 $0 0 $429 $0 0 $429 $0 3 $429 $1,287 0 $429 $0CORE SWITCH (48 Port) 123 $12,000 $1,476,000 0 $12,000 $0 3 $12,000 $36,000 19 $12,000 $228,000 0 $12,000 $0

ACCESS SWITCH (24 PORT) 0 $1,853 $0 0 $1,853 $0 13 $1,853 $24,089 2 $1,853 $3,706 108 $1,853 $200,124ACCESS SWITCH (8 PORT) 0 $606 $0 0 $606 $0 0 $606 $0 283 $606 $171,498 0 $606 $0

FIREWALL 0 $500 $0 0 $500 $0 0 $500 $0 0 $500 $0 0 $500 $0RIVERBED (BRANCH) 0 $11,000 $0 0 $11,000 $0 27 $11,000 $297,000 3 $11,000 $33,000 0 $11,000 $0

KEMP LOAD BALANCER 0 $2,270 $0 0 $2,270 $0 0 $2,270 $0 0 $2,270 $0 8 $2,270 $18,160SUB‐TOTAL $33,158 $1,476,000 $33,158 $355,500 $33,158 $357,089 $33,158 $437,491 $33,158 $218,284

TOTAL $2,844,364TOTAL / YEAR $568,873 $568,873 $568,873 $568,873 $568,873

2015 2016 2017 2018 2019

52%

12%

13%

15%

8%

EOL YEAR BREAKDOWN

2015 2016 2017 2018 2019

$1,476,000

$355,500 $357,089$437,491

$218,284

$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

$1,600,000

2015 2016 2017 2018 2019

EOL COST BREAKDOWN

2015 2016 2017 2018 2019

$568,873 $568,873 $568,873 $568,873 $568,873

$0

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

1 2 3 4 5

EOL COST BREAKDOWN

Series1

ATTACHMENT 3.2.1

SITE DEVICE TYPE DEVICE MODEL END OF SALESEND OF SOFTWARE

SUPPORTEND OF ALL SUPPORT

SITE ROUTER Cisco 2821 Tue 11/01/11 Fri 10/31/14 Mon 10/31/16


SITE FIREWALL ASA 5505 Orderable N/A N/A


SITE SWITCH WS‐C2960C‐8TC‐L Orderable N/A N/A

SITE KEMP LOAD BALANCER NSA1042N8‐LM2200 January / 2014 January / 2019 January / 2019

SITE SWITCH WS‐C2960‐24PC‐L Fri 10/31/14 Sat 10/31/15 Thu 10/31/19


SITE SWITCH WS‐C2960‐8TC‐L Mon 07/29/13 Tue 07/29/14 Tue 07/31/18




SITE SWITCH WS‐C3560‐48PS‐S Mon 07/05/10 Thu 07/04/13 Fri 07/31/15






SITE ROUTER Cisco 2921 Orderable N/A N/A

SITE ROUTER AS 2511 RJ END‐of‐SUPPORT END‐of‐SUPPORT END‐of‐SUPPORT




SITE SWITCH WS‐C2960‐24TC‐L Fri 10/31/14 Sat 10/31/15 Thu 10/31/19





SITE RIVERBED Steelhead 1050‐L January / 2013 Sun 12/31/17 Sun 12/31/17


SITE SWITCH WS‐C3560‐48TS‐E Mon 07/05/10 Thu 07/04/13 Fri 07/31/15





SITE SWITCH Catalyst 2960‐8TC Mon 07/29/13 Tue 07/29/14 Tue 07/31/18




SITE SWITCH WS‐C2960PD‐8TT‐L Mon 07/29/13 Tue 07/29/14 Tue 07/31/18





SITE ROUTER ‐ PHI Cisco 3825 Tue 11/01/11 Fri 10/31/14 Mon 10/31/16

SITE ROUTER ‐ PHI Cisco 3825 Tue 11/01/11 Fri 10/31/14 Mon 10/31/16








ATTACHMENT 3.2.1SITE SWITCH WS‐C2960‐8TC‐L Mon 07/29/13 Tue 07/29/14 Tue 07/31/18







SITE SWITCH WS‐C2960G‐8TC‐L Mon 07/29/13 Tue 07/29/14 Tue 07/31/18

SITE SWITCH WS‐C3560‐8PC‐S Mon 07/29/13 Tue 07/29/14 Tue 07/31/18


SITE SWITCH WS‐C2960G‐24TC‐L Tue 07/31/12 Fri 07/31/15 Mon 07/31/17





SITE SWITCH WS‐C3560‐48PS‐S Tue 07/06/10 Thu 07/04/13 Fri 07/31/15

SITE SWITCH WS‐C4506 Sat 07/31/10 Sun 07/31/11 Fri 07/31/15

SITE SWITCH WS‐C4507 Sat 07/31/10 Sun 07/31/11 Fri 07/31/15

SITE SWITCH WS‐C2960+24PC‐L Orderable N/A N/A











SITE SWITCH Cisco Catalyst 6000 Sun 05/15/05 Mon 05/15/06 Sat 05/15/10










SITE SWITCH WS‐C3750X‐12S‐E Orderable N/A N/A

SITE SWITCH WS‐C3750X‐48P‐E Orderable N/A N/A




SITE RIVERBED Steelhead CX555M Orderable N/A N/A







SITE SWITCH WS‐C2960C‐8PC‐L Mon 07/29/13 Tue 07/29/14 Tue 07/31/18





ATTACHMENT 3.2.1SITE SWITCH WS‐C2960C‐8PC‐L Mon 07/29/13 Tue 07/29/14 Tue 07/31/18


























SITE SWITCH WS‐C2960S‐48LPS‐L Orderable N/A N/A






























ATTACHMENT 3.2.1SITE ROUTER Cisco 2921 Orderable N/A N/A



SITE WIRELESS BRIDGE














SITE ROUTER ‐ Voice Gateway Cisco VG202 Sat 11/16/13 1/16/2014 failure analysis Fri 11/30/18












SITE SWITCH WS‐C2960S‐24PS‐L Orderable N/A N/A
























SITE SWITCH WS‐C3560G‐24TS‐S Wed 01/30/13 Thu 01/30/14 Wed 01/31/18



ATTACHMENT 3.2.1SITE SWITCH WS‐C3560‐48PS‐S Mon 07/05/10 Thu 07/04/13 Fri 07/31/15







SITE RIVERBED Steelhead 5050H Sun 06/30/13 Sat 06/30/18 Sat 06/30/18


SITE SWITCH WS‐C3560G‐48PS‐S Wed 01/30/13 Thu 01/30/14 Wed 01/31/18


SITE SWITCH WS‐C6509 Wed 11/01/06 Thu 11/01/07 Fri 11/30/12



SITE SWITCH WS‐C4510R Sat 07/31/10 Sun 07/31/11 Fri 07/31/15






















SITE SWITCH WS‐C4503 Sat 07/31/10 Wed 07/31/13 Fri 07/31/15




















ATTACHMENT 3.2.1SITE ROUTER Cisco 2921 Orderable N/A N/A





























SITE SWITCH WS‐C6509 Wed 11/01/06 Thu 11/01/07 Fri 11/30/12




SITE SWITCH WS‐C3750X‐24S‐E Orderable N/A N/A























ATTACHMENT 3.2.1SITE SWITCH WS‐C3560G‐48PS‐S Wed 01/30/13 Thu 01/30/14 Wed 01/31/18

SITE SWITCH WS‐C3750‐24FS‐S Tue 09/18/12 Fri 09/18/15 Sat 09/30/17


















































































SITE SWITCH WS‐C3750X‐48P‐E Orderable N/A N/A







SITE RIVERBED Steelhead CX570H Orderable N/A N/A






SITE SWITCH WS‐C3750E‐48TD‐E Wed 01/30/13 Thu 01/30/14 Wed 01/31/18

SITE SWITCH WS‐C3750X‐12S‐S Orderable N/A N/A















ATTACHMENT 3.2.1SITE ROUTER Cisco 2821 Tue 11/01/11 Fri 10/31/14 Mon 10/31/16

















SITE ROUTER ‐ Voice Gateway Cisco VG202 Sat 11/16/13 1/16/2014 failure analysis Fri 11/30/18







































ATTACHMENT 3.2.1SITE SWITCH WS‐C2960C‐8TC‐L Orderable N/A N/A










SITE ROUTER Cisco 3620 Wed 12/31/03 Sat 12/31/05 Wed 12/31/08

SITE ROUTER Cisco 2600 Series Mon 07/24/06 Tue 07/24/07 Sun 07/24/11








SITE SWITCH WS‐C2960C‐8PC‐L Orderable N/A N/A































































SITE RIVERBED Steelhead 1050‐M January / 2013 Sun 12/31/17 Sun 12/31/17






























ATTACHMENT 3.2.1SITE SWITCH WS‐C2960‐24PC‐L Fri 10/31/14 Sat 10/31/15 Thu 10/31/19





SITE SWITCH WS‐C3560E‐48PD‐S Wed 01/30/13 Thu 01/30/14 Wed 01/31/18

SITE SWITCH WS‐C3560E‐48PD‐S Wed 01/30/13 Thu 01/30/14 Wed 01/31/18







SITE SWITCH WS‐C3750‐24FS‐S Tue 09/18/12 Fri 09/18/15 Sat 09/30/17







SITE RIVERBED Steelhead 2050‐L Sun 06/30/13 Tue 06/30/15 Sat 06/30/18























SITE















SITE




































SITE SWITCH WS‐C3750X‐24S‐S Orderable N/A N/A



SITE SWITCH WS‐C2960CG‐8TC‐L Orderable N/A N/A

SITE SWITCH WS‐C2960CG‐8TC‐L Orderable N/A N/A

SITE SWITCH WS‐C2960S‐24PS‐L Fri 10/31/14 Sat 10/31/15 Thu 10/31/19
















SITE ROUTER ‐ Voice Gateway Cisco VG202 Sat 11/16/1311/16/2014

failure analysis)Fri 11/30/18

SITE RIVERBED Steelhead 2050‐L Sun 06/30/13 Tue 06/30/15 Sat 06/30/18
















SITE SWITCH WS‐C3560V2‐24PS‐E Sat 11/14/15 Mon 11/14/16 Mon 11/30/20
















































SITE SWITCH WS‐C3560X‐48PF‐S Orderable N/A N/A

SITE SWITCH WS‐C3560X‐48PF‐S Orderable N/A N/A











SITE SWITCH WS‐C3750G‐12S‐S Wed 01/30/13 Thu 01/30/14 Wed 01/31/18
















ATTACHMENT 4.1.1

Date: 12 August 2015 Pen To Pad Confidential Page 1 of 8

Riverbed Cascade – Application-aware Network Performance

Management Software

ATTACHMENT 4.1.1


Riverbed Cascade – Application-aware Network Performance Management Software

Table of Contents

Section 1 – Information .............................................................................................................................. 3

1.1 – Purpose ........................................................................................................................................... 3

1.2 – Features ........................................................................................................................................... 3

Section 2 – Cascade Product Overview .................................................................................................... 4

2.1 – Expected Benefits ............................................................................................................................ 4

2.2 – Cascade Design and Components .................................................................................................. 6

2.3 – Use Case Example: SharePoint Performance ................................................................................ 7

Section 3 – Network Monitoring & Management Software Comparison ............................................... 8

3.1 – Software Comparison (Industry Standards & Available Tools) ....................................................... 8

ATTACHMENT 4.1.1


Section 1 – Information

1.1 – Purpose

To provide reliable services for our business while reducing costs, it is important to maintain a clear understanding of the dependencies between our applications and network, be alerted to issues before business is impacted, and accelerate time-to-repair where possible. Riverbed Cascade performance management tool is the solution to address these challenges. Here’s how.

1.2 – Features

Cascade collects flow data from network devices and integrates into application data from packets to provide a complete view of application and network performance. Before users call help desk to complain, Cascade’s analytics engine automatically baseline, analyze and alert on changes in performance to provide early warnings to problems. Additionally, Cascade’s seamless drill down from dashboard to application analysis streamlines troubleshooting process and accelerates problem resolution. Key features:

Map each application’s dependency on the network easily with discovery wizard

Analyze system metrics and application paths throughout the network

Track dozens of performance metrics and build a historical baseline

Response time analysis and latency metrics allow for granular understanding

Correlate traffic based analysis with device health information and metrics

Automatically alert administrators of performance problems before users call

Solve performance problems without transferring huge capture files

ATTACHMENT 4.1.1


Section 2 – Cascade Product Overview

2.1 – Expected Benefits

Owner: Connectivity Platforms Date: Author(s):

Created: 7/24/2013 Lawrence Coffee

Once the product is activated, the following benefits are expected:

Optimize IS Staff Productivity

Reduce time spent on network management activities such as: network monitoring, incident management, maintaining consistency and general network analysis.

Project enhancement e.g., reduced change management complications, deployment related tasks and pushing out changes.

Enhances end-user productivity from reduced service disruptions and quicker problem resolution time.

Mitigate Network Outages

This cascade product will proactively reduce the financial impact associated with plant network outages by alerting key stakeholders of environmental changes prior to them affecting the environment, thus minimizing the probability of and duration of outages with its advanced behavioral analytics.

Manage Risk on the Network

Enhance network security and compliance initiatives e.g., inventory management & network change detection.

Reduce the risks and costs associated with high profile initiatives such as datacenter consolidation, disaster recovery and cloud computing initiatives.

ATTACHMENT 4.1.1


Table 2.1.1: Net Present Value Calculation

Net Present Value Summary (Expected Value)

Cost Description

2013 2014 2015 2016 2017 2018 TOTAL

Implementation Cost Labor - IS (internal)

$6,800 $0 $0 $0 $0 $0 $6,800

Labor - Business Unit

$0 $0 $0 $0 $0 $0 $0

Labor - Consultants/ Contractors

$13,500 $0 $0 $0 $0 $0 $13,500

Software / Licensing

$95,279 $0 $0 $0 $0 $0 $95,279

Hardware $136,34

2 $0 $0 $0 $0 $0 $136,342

Support Contract $46,728 $0 $0 $0 $0 $0 $46,728

Other $5,090 $0 $0 $0 $0 $0 $5,090

Sub-Total $303,73

9 $0 $0 $0 $0 $0 $303,739

On-Going Cost Labor - IS (internal)

$0 $0 $0 $0 $0 $0 $0

Labor - Business Unit

$0 $0 $0 $0 $0 $0 $0

Labor - Consultants/ Contractors

$0 $0 $0 $0 $0 $0 $0

Software / Licensing

$0 $0 $0 $0 $0 $0 $0

Hardware $0 $0 $0 $0 $0 $0 $0

Support Contract $0 $46,728 $46,728 $46,728 $46,728 $46,728 $233,640

Other $0 $0 $0 $0 $0 $0 $0

Sub-Total $0 $46,728 $46,728 $46,728 $46,728 $46,728 $233,640

Total Costs $303,73

9 $46,728 $46,728 $46,728 $46,728 $46,728 $537,379

Benefits Optimize IS Staff Productivity

$145,860

$291,720

$291,720

$291,720

$291,720

$291,720

$1,604,460

Total Benefits $145,86

0 $291,72

0 $291,72

0 $291,72

0 $291,72

0 $291,72

0 $1,604,46

0

Net Benefits $157,87

9 $244,99

2 $244,99

2 $244,99

2 $244,99

2 $244,99

2 $1,067,08

1 Discount Rate @ 10%

10%

Net Present Value

$770,833

ATTACHMENT 4.1.1


2.2 – Cascade Design and Components



The Cascade suite consists of a single Profiler, Gateway and multiple Shark packet capture appliances. The Profiler is the analytical engine, and the Gateway collects information sent by the Shark packet sniffers and netflow sources across the network, including data from Riverbed Steelhead optimization appliances. Lastly, Cascade Pilot is a packet capture analytic reporting tool, which is designed to improve the speed and efficiency of the packet analysis process.

Figure 2.2.1: Cascade Implementation

ATTACHMENT 4.1.1


2.3 – Use Case Example: SharePoint Performance



As part of the recently completed proof of concept, the Network team designed, implemented, and assessed the viability of this tool. Key use cases were utilized to demonstrate the product’s effectiveness.

ATTACHMENT 4.1.1


Section 3 – Network Monitoring & Management Software Comparison

3.1 – Software Comparison (Industry Standards & Available Tools)



Feature Set Cascade NetScout Packet Sniffer

SevOne SolarWinds

Automated analytics based on learned normal behavior

Click and pivot, drill-down interface for all metrics

Dynamic, end to end, client-server dependency maps

End-user experience metrics and monitoring

Intelligent Network Alerting

Layer-7 application fingerprinting

NetFlow reporting, all sources

Network Availability & Performance Monitoring

Network device mapping and topology diagrams

Packet capture and analysis

Security & Compliance

Table 3.1.1: Software Comparison

INTRODUCTION

ISSUE: CONGESTION REMEDIATION

As measured via network metrics, including: overall bandwidth utilization, high bandwidth utilization events and recorded top talkers.

Developed short term plan to reduce congestion while waiting for bandwidth

Plan to relieve top congested sites by adding 6–10 Mbps bandwidth in 2014

Plan to add more bandwidth to eligible remaining sites in 2015

(1)

(2)

(3)

Increase bandwidth twofold or greater

1

ATTACHMENT 5.1.1

REMEDIATION #1 | 9 Sites

Mon 6/30Site

Tue 6/24Site

Fri 6/27Site

Tue 7/1Site

Wed 7/9Site

Tue 7/8Site

Mon 7/7Site

Thu 7/3Site

Thu 7/3Site

9/01/1406/19/14

Fri 8/29Identify add’l site

candidates

Fri 8/8Assess result

SITES ELIGIBLE FOR COMBINING EXISTING CIRCUITS

SITESITESITESITESITE

SITESITESITESITE

2

ATTACHMENT 5.1.1

REMEDIATION #1 RESULTS | Site

The results at the end of the first 30 day review have been very positive for all completed locations eligible for multipath. Below shows the past 30-days of data for a sample site, which has more bandwidth now available to them while having less congestion events over the same period.

3

ATTACHMENT 5.1.1

REMEDIATION #2 | 30 Circuit Orders in 2014

Week of 11/4Ethernet Install

Begin

12/25/1406/19/14

SITESITESITESITESITESITESITESITESITE

SITESITESITESITESITESITESITESITE


CIRCUIT ADDITIONS (6 Mbps – 10 Mbps)

Thu 7/3Order Multilink Circuits

Wed 7/28Order Ethernet Circuits

Tue 8/5Multilink Install Begin

Wed 8/29Phase I Complete

Week of 9/29Multilink Turn-up

Complete

Thu 12/18Ethernet Turn-Up Complete

4

ATTACHMENT 5.1.1

REMEDIATION #3 | Circuit Orders in 2015

10/28/14 6/1/15

Pending review/Approval of 2015 Construction Budget

REMAINING SITES ELIGIBLE FOR BANDWIDTH INCREASE




Mon 11/3/14Order Circuits

Tue 3/3Circuit Install Begin

Tue 11/24Circuit Turn-up complete

5

ATTACHMENT 5.1.1

RISKS / REMEDIATION

• Possible construction costs for Ethernet installationsare not in current budget

- IT team will not proceed unless costs are approved- Substitute Ethernet sites with T1 Multilink circuits- Negotiating new carrier contract w/ service credit

• Labor availability constraints- Assign appropriate business priority at start- Secure necessary resources at project start- Manage project to avoid scope creep

6

ATTACHMENT 5.1.1

APPENDIX | Budget

7

2015 Annual CAPEX* 2015 Circuit G&A

$1

- $ 1

$1

Sub-Total

Spent

Remaining

$1

+ $1

$1

New MRC $1

Current MRC-$1

Δ Uplift MRC

Verizon WAN

AT&T WAN

Total WAN Budget

$1

2014 Annual CAPEX* 2014 Circuit G&A

$1

- $1

$1

Sub-Total

Spent

Remaining

$1

+ $1

$1

New MRC

Current MRC - $1

Δ Uplift MRC $1

Overlap Costs

Annual Uplift

Total ARC Uplift

$1

*Construction costs are not included and would require additional approvals.

ATTACHMENT 5.1.1

APPENDIX | REMEDIATION #2 - 2014

8

30 SITES CURRENT CONNECTIVITY PROPOSED CONNECTIVITY (PORT/ACCESS)

100 Mbps 200/250 Mbps2 X 1.536 Mbps 5/10 Mbps2 X 1.536 Mbps 10/10 Mbps

150 Mbps 200/250 Mbps2 X 1.536 Mbps 6 Mbps (4 X 1.536)2 X 1.536 Mbps 10/10 Mbps

155 Mbps 200/250 MbpsMULTILINK 3.072 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

2 X 1.536 Mbps 6 Mbps (4 X 1.536)NO MPLS (SHARE LAMBIE) 6 Mbps (4 X 1.536)

2 X 1.536 Mbps 5/10 Mbps2 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps

MULTILINK 3.072 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

2 X 1.536 Mbps 6 Mbps (4 X 1.536)2 X 1.536 Mbps 6 Mbps (4 X 1.536)2 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 6 Mbps (4 X 1.536)2 X 1.536 Mbps 6 Mbps (4 X 1.536)2 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps

MULTILINK 3.072 Mbps 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps

MULTILINK 3.072 10/10 Mbps2 X 1.536 Mbps 10/10 Mbps

ATTACHMENT 5.1.1

APPENDIX | REMEDIATION #3 - 2015

9

24 SITES CURRENT CONNECTIVITY PROPOSED CONNECTIVITY (PORT/ACCESS)

MULTILINK 3.072 Mbps 6 Mbps (4 X 1.536)

ETHERNET 10.0 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 6 Mbps (4 X 1.536)

MULTILINK 3.072 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

DS3 44.736 Mbps 50/50 MbpsNO MPLS (SHARE HAY RD.) 10/10 MbpsMULTILINK 3.072 Mbps 6 Mbps (4 X 1.536)

ETHERNET 10.0 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 6 Mbps (4 X 1.536)

2 X 1.536 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

1 X 1.536 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

ETHERNET10.0 / MULTILINK 3.072 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

DS3 44.736 Mbps 50/50 MbpsMULTILINK 3.072 Mbps 10/10 MbpsMULTILINK 3.072 Mbps 10/10 Mbps

2 X 1.536 Mbps 6 Mbps (4 X 1.536)1 X 1.536 Mbps 10/10 Mbps1 X 1.536 Mbps 10/10 Mbps2 X 1.536 Mbps 6 Mbps (4 X 1.536)

MULTILINK 3.072 Mbps 10/10 Mbps

ATTACHMENT 5.1.1

ATTACHMENT 5.1.1Item Current Budget 2015 Estimated Delta

Verizon $1 1 $0.00

AT&T $1 $1 $0

Totals $1 1 $0.00

2014 ‐ Xerox TOSA(5/2014) $1 2014 ‐ Xerox TOSA (05/2014) $1

2014 ‐ Projected Actuals (7/2014) $1 2014 ‐ Projected Actuals (07/2014) $1 2014 TOSA 2015 TOSA PPhase II als

Full Phase I (2014 Multilink) $1 Full Phase I (2014 Ethernet) $1 Verizon Projections $1 $1 $1

Phase I Adjusments (2014 T1 disconnects) $1 Verizon Uplift ‐$3

Divestiture Adjustments $1 Verizon Total ‐$2

Circuit Cancelation Adjustments $1

Partial Phase II Adj (2015 T1 disconnects) $0 Partial Phase II $39

2015 VZ WAN BUDGET Sub‐total $1 2015 AT&T WAN BUDGET Sub‐total $1 AT&T Projections $1 $1

AT&T Uplift $1 $1

Wireless Delta: $1 AT&T Total $1 $1 $40

Verizon Wireless $1 Verizon Wireless $2

AT&T Wireless $1 AT&T Wireless $1

Sprint Wireless $1.00 Sprint Wireless $1

$3 $4

TOTAL DELTA $0.63

Verizon Total AT&T Total

2014 Wirless Projected Actuals 2015 Wireless Estimated Actuals

ATTACHMENT 5.1.1

SITEVERIZON UPLIFT

COSTSAT&T UPLIFT COSTS 2014 TOTAL UPLIFT WEEK OF 7/7 WEEK OF 7/14 WEEK OF 7/21 WEEK OF 7/28 WEEK OF 8/4 WEEK OF 8/11 WEEK OF 8/18 WEEK OF 8/25 WEEK OF 9/1 WEEK OF 9/8 WEEK OF 9/15 WEEK OF 9/22

SITE $1.00 $0.00 $1.00 8/5/14 9/4/2014

SITE $1.00 $0.00 $1.00 8/7/14 9/6/2014

SITE $1.00 $0.00 $1.00 8/12/14 9/11/2014

SITE $1.00 $0.00 $1.00 8/14/14 9/13/2014

SITE $1.00 $0.00 $1.00 8/19/14 9/9/2014 9/18/2014

SITE $1.00 $0.00 $1.00 8/21/14 9/20/2014

SITE $1.00 $0.00 $1.00

Sub‐total $6.00 $0.00 $6.00

SITE ‐$1.00 $0.00 ‐$1.00 7/18/14 8/17/14

SITE ‐$1.00 $0.00 ‐$1.00 7/23/14 8/22/14

SITE ‐$1.00 $0.00 ‐$1.00 7/30/14 8/29/14

SITE ‐$1.00 $0.00 ‐$1.00 8/6/14 9/5/2014

SITE ‐$1.00 $0.00 ‐$1.00 8/13/14 9/12/2014

SITE ‐$1.00 $0.00 ‐$1.00 8/20/14 9/19/2014

SITE ‐$1.00 $0.00 ‐$1.00 7/26/14 8/25/14

SITE ‐$1.00 $0.00 ‐$1.00 7/22/14 8/21/14

Sub‐total ‐$8.00 $0.00 ‐$8.00

DATA CENTER $0.00 $1.00 $1.00

DATA CENTER $0.00 $1.00 $1.00

Sub‐total $0.00 $2.00 $2.00

SITE ‐1.00 1.00 $0.00 AUGUST SEPTEMBER

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE 0.00 1.00 $1.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $1.00 $1.00

SITE $0.00 $1.00 $1.00

SITE $0.00 $1.00 $1.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $0.00 $0.00

SITE $0.00 $0.00 $0.00

Sub‐total ‐$1.00 $15.00 $14.00

TOTAL COSTS ‐$3.00 $17.00 $14.00

‐$23,715.49

MULTILINK (7 SITES)

CIRC

UIT DISCO

NNEC

TS

2014 COSTS AUGUST SEPTEMBER

DC

ETHER

NET (2

3 SITES)

JULY

DIVESTITURE

ATTACHMENT 5.1.1

WEEK OF 9/29 WEEK OF 10/6 WEEK OF 10/13 WEEK OF 10/20 WEEK OF 10/27 WEEK OF 11/3 WEEK OF 11/10 WEEK OF 11/17 WEEK OF 11/24 WEEK OF 12/1 WEEK OF 12/8 WEEK OF 12/15 WEEK OF 12/22 WEEK OF 12/29 WEEK OF 1/5 WEEK OF 1/12 WEEK OF 1/19 WEEK OF 1/26 EQUIPMENT COSTS

$1.00

$1.00

$1.00

$1.00

$1.00

$1.00

NOVEMBER DECEMBER $1.00

$7.00

$0.00

$0.00

$0.00

$0.00

$0.00

$0.00

$0.00

$0.00

$0.00

10/20/2014 11/19/2014 $0.00

10/24/2014 11/23/2014 $0.00

$0.00

$1.00

10/22/2014 11/21/2014 $0.00

10/27/2014 11/26/2014 $1.00

10/28/2014 11/27/2014 $1.00

10/30/2014 11/29/2014 $1.00

11/3/2014 12/3/2014 $1.00

11/4/2014 12/4/2014 $1.00

11/6/2014 12/6/2014 $1.00

11/10/2014 12/10/2014 $1.00

11/11/2014 12/11/2014 $1.00

11/12/2014 12/12/2014 $1.00

11/13/2014 12/13/2014 $1.00





12/1/2014 12/31/2014 $1.00

12/2/2014 1/1/2015 $1.00

12/9/2014 1/8/2015 $1.00

12/11/2014 1/10/2015 $1.00

12/16/2014 1/15/2015 $1.00

12/17/2014 1/16/2015 $1.00

12/18/2014 1/17/2015 $1.00

$184,200.00

$241,800.00

JANUARY CAPEX OCTOBER NOVEMBER DECEMBER

ATTACHMENT 5.1.1

LABOR / TRAVEL COSTS

CURRENT CIRCUIT COSTS PER MONTH

ONE TIME ACCESS COSTS

EXISTING MONTHLY RATE

PROPOSED FUTURE YEARLY RATE

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$7.00 $7.00 $0.00 $7.00 $84.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $1.00 $0.00 $0.00 $0.00

$0.00 $8.00 $0.00 $0.00 $0.00

$0.00 $1.00 $1.00 $1.00 $12.00

$0.00 $1.00 $0.00 $1.00 $12.00

$0.00 $2.00 $1.00 $2.00 $24.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $0.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $0.00 $1.00 $12.00

$23.00 $22.00 $4.00 $23.00 $276.00

$30.00 $31.00 $5.00 $32.00 $384.00

COSTS CIRCUIT G&A

ATTACHMENT 5.1.1PLANT NETWORKS (ALL MONITORED)

CIRCUIT MRC

CIRCUIT ARC

SITE N/A N/A

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

SITE $1.00 $1.00

TOTAL COSTS $31.00 $31.00

ATTACHMENT 5.1.1

Site VERIZON ARCVERIZON OVERLAP

COSTSTOTAL VERIZON

COSTSAT&T ARC


TOTAL AT&T COSTSVERIZON / AT&T

TOTALSWEEK OF 1/5

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

Sub‐total $6.00 $6.00 $12.00 $6.00 $6.00 $12.00 $36.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

SITE $1.00 $1.00 $2.00 $1.00 $0.00 $1.00 $5.00

Sub‐total $7.00 $7.00 $14.00 $7.00 $0.00 $7.00 $35.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

SITE $1.00 $1.00 $2.00 $1.00 $1.00 $2.00 $6.00

Sub‐total $10.00 $10.00 $20.00 $10.00 $10.00 $20.00 $60.00

TOTAL COSTS $16.00 $23.00 $46.00 $23.00 $16.00 $39.00 $131.00

ETHE

RNET

(6)

MULTILINK (7)

ETHE

RNET

PEN

DING (1

0)VERIZON PARTIAL COSTS AT&T PARTIAL COSTS

ATTACHMENT 5.1.1

WEEK OF 1/12 WEEK OF 1/19 WEEK OF 1/26 WEEK OF 2/2 WEEK OF 2/9 WEEK OF 2/16 WEEK OF 2/23 WEEK OF 3/2 WEEK OF 3/9 WEEK OF 3/16 WEEK OF 3/23 WEEK OF 3/30

3/3/2015 4/2/2015

3/5/2015 4/2/2015

3/12/2015

3/17/2015

3/19/2015

3/24/2015

3/26/2015

3/31/2015

4/2/2015

JANUARY FEBRUARY MARCH

ATTACHMENT 5.1.1


4/11/2015

4/16/2015

4/18/2015

4/23/2015

4/25/2015

4/30/2015

5/2/2015

4/7/2015 5/7/2015

4/9/2015 5/9/2015

4/14/2015 5/14/2015

4/16/2015 5/16/2015

4/21/2015 5/21/2015

4/23/2015 5/23/2015

4/28/2015 5/28/2015 6/4/2015

4/30/2015 5/30/2015 6/6/2015

5/7/2015 6/6/2015 6/13/2015

5/12/2015 6/11/2015 6/18/2015

5/14/2015 6/13/2015 6/20/2015

5/19/2015 6/18/2015 6/25/2015

5/21/2015 6/20/2015 6/27/2015

5/26/2015 6/25/2015

APRIL MAY JUNE

ATTACHMENT 5.1.1


JULY AUGUST SEPTEMBER

ATTACHMENT 5.1.1


OCTOBER NOVEMBER

ATTACHMENT 5.1.1

WEEK OF 12/14 WEEK OF 12/21 WEEK OF 12/28 EQUIPMENT COSTSLABOR / TRAVEL

COSTSCURRENT CIRCUIT COSTS PER MONTH


EXISTING MONTHLY RATE

PROPOSED FUTURE YEARLY RATE

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$6.00 $6.00 $6.00 $6.00 $6.00 $72.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$1.00 $1.00 $1.00 $0.00 $1.00 $12.00

$7.00 $7.00 $7.00 $0.00 $7.00 $84.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$1.00 $1.00 $1.00 $1.00 $1.00 $12.00

$10.00 $10.00 $10.00 $10.00 $10.00 $120.00

$23.00 $23.00 $23.00 $16.00 $23.00 $276.00

DECEMBER CAPEX COSTS CIRCUIT G&A

ATTACHMENT 5.2.1 Standard VLAN Implementation Meeting Agenda

April 6, 2015

Meeting Time & Location: 3:00 – 4:00 PM CST Weekly in XXXXX, XXXX, Room XXX Seats 10-12, also @ XAAAA, (713) XXX-XXXX or (XXX) XXX-XXXX. Meeting ID XXXXX

Meeting Organizer Lawrence Coffee Team, we will be meeting in our regularly scheduled time slot on Monday April 6 at 3:00 PM CST. XAAAA, (713) XXX-XXXX or (XXX) XXX-XXXX. Meeting ID XXXXX

ISSUE - VLAN Network Segmentation Inconsistently Implemented: Calpine has published networking VLAN standards which adhere to industry best practices, however these standards are currently inconsistently applied across all sites. COMMENTS – XXXXX, has brought up a concern that by not having an established date to migrate all devices from old VLANs to the new VLANs we are adding complexity to the site as well, Xerox does not consider this completely standardized. Per their request we will also be adding a column/ check box to the VLAN review for whether all device discrepancies have been completed / migrated at each site.

Item Sponsor Notes

1. Discuss sites that have been reviewed thus far in the analysis phase to identify upcoming site visits.

Lawrence / XXXXXX

The objective here is to determine which sites we can A) Coordinate our efforts with existing site

visits to maximize effectiveness (For VLAN Additions, removals et al.)

B) Identify sites that we are not planning on visiting to ensure we have standard VLANs for break/ fix et al.

2. Review new Changes Requests that will be submitted Monday April 6

Lawrence / XXXXX

Planned changes will be submitted for sites we are not projected to visit in the next month: Scheduling work tentatively for April 9 - May 9

3. Forum to discuss Channel and Texas City Changes as needed.

XXXXX

Changes to add standard VLAN X & XScheduled for the week of April 13-17. Switch Port Changes fall under approved quick change process.

4. Introduce upcoming Changes to be submitted Monday April 13 - Gilroy

XXXXX Change schedule TBD (Tentatively in April)

ATTACHMENT 5.2.1

5. Review standard process / cadence of initiative implementation:

• Monday 12PM CST – Submit CR to Implement last week’s planned Changes. • Monday 3PM CST – Weekly Meeting to discuss next week’s objectives. • Monday End of Day: Weekly Meeting Notes Submitted • Friday End of Day: Next Week’s Meeting Agenda Submitted

All

Based on the prior discussions, this is the cadence goal we are working towards. Addressing the inconsistently applied VLAN standards is an important undertaking. Thank you all for your patience during construction, every week we get that much closer to our objectives.

6. Review phased Implementation Lawrence See Below

Current Phased Implementation (Subject to Change as this initiative evolves)

ATTACHMENT 5.2.1

Standard VLAN Implementation Meeting Minutes

May 4, 2015

Meeting Participants: XXXXX, XXXXX, and XXXXX Meeting Organizer Lawrence CoffeeNext meeting: May 11, 2015

I. Announcements

o N/A

II. Discussion

Reviewed schedule: o XXXX 1A – Complete 4/28 o XXXXX – Complete 5/1 o XXXX 1A – Complete 5/1 o XXXX Phase 1A – Week of 5/4 o XXXX Phase 1A – Week of 5/4 o XXXPhase 1 A – Week of 5/4 o XXX Phase 1A – Week of 5/18 o XXX Phase 1A – Week of 5/18 o XXX Phase 1C – Week of 5/18

Conflicting IP Move Status o Secure Global Desktop installations on VLAN X pending:

Completion of connectivity spreadsheet w/ source, destination IP addresses and application ports. Engage Security for Review

o Fore River AMS Plant AP: Discuss w/ Engineers

III. Action Items

Item Assignee Due1. Review Oracle documentation, scan network and

provide spreadsheet for review and approval Lawrence C. 5/11/2015 3:00PM

2. Review IPs, VLANs, Ports and Access List items and provide approval

XXXX TBD

3. Engage Security to review Lawrence C./ XXXX TBD4. Discuss with Network Engineers / Net Ops XXXX Site

Proprietary AMS Plant AP (Part of the plants predictive maintenance system) bring recommendations to next team meeting

Lawrence C. / Engineers 5/11/2015 3:00PM

5. Open CR: a) XXXX Phase 1A – Tentative 5/18 – 5/22 b) XXXX Phase 1C – Tentative 5/20 – 5/22 c) XXXX Phase 1A – Tentative 5/20 – 5/22

Lawrence C. 5/11/2015 12:00PM

ATTACHMENT 5.2.1

IV. Initiation & Planning Schedule

V. Execution Schedule

VI. Updated IOP

NETWORK - IOP STANDARDS

1. Add the standard set of VLANs to the core switches (VLAN, X, X,X, X, XX, X, X, DCS VLAN’s X, X, X, X etc.), if a plant does not need say GE VLAN X, no need to configure VLAN X at that site.

2. The leaf switches need not be configured for all VLAN’s, they should be configured with VLAN’s for devices going on the switch, if additional devices get added on a different VLAN we can configure them at that time.

3. We configure firewalls with only the needed VLAN’s for devices which will be behind the firewall (firewall configurations should have the bare minimum configurations for security reasons).

SUMMARY

Introduction

This document provides a roadmap to communicate the overall approach to planning and the delivery of voice network refresh, on-going support and lifecycle management following implementation

System Design

Phased Upgrade

Schedule & Pricing

Fleet-wide Schedule & Pricing

Steady State Support

Ongoing Lifecycle Management

KeyFocus

1

ATTACHMENT 5.3.1

SYSTEM DESIGN

VOIP ENABLED & GEOGRAPHICALLY REDUNDANT

2

ATTACHMENT 5.3.1

PHASED UPGRADE

2015 | FLEET-WIDE2014 | XXXXXXX

• 18 sites, 180 IP phones, 391 analog phones• Install local & data center voice servers• Install local voice gateways• Upgrade core network switch• Migrate phones• Provide end user training• Provide local admin while centralizing support

• Improve Reliability• Reduce risk of outage & support costs• Geographic redundancy• Integrated dial plan with fleet• Scalable foundation for additional features,

e.g., conferencing, video, and E911

• 85 sites, 4,000+ IP phones, 227 analog devices• Install and upgrade SIP CUBE’s• Configure and implement 10 digit dial plan• Configure and implement E911 service• Configure and implement on premise WebEx*• Fleet-wide migration & user training• Develop & implement 5 year lifecycle mgmnt

• Increase stability and reduce support overhead• Comprehensive lifecycle management• Geographic Redundancy SRST• Clean & easy to understand dial plan• New features: single number reach, dialing-by-

voice, Smartphone mobile app support

Scop

e ScopeBenefitsBe

nefi

ts

3*See payback calculation slide

ATTACHMENT 5.3.1

SCHEDULE & PRICING

4

Mon 8/11Site Visit

(Final Confirmation)

8/29Configured & Shipped

9/30Project Close

Week of 9/15On-site implementation

9/5Arrive at Sites

10/03/1408/08/14

8/15Purchase Equipment

*NOTE: Cabling between buildings at Geysers requires further discovery. Geysers network infrastructure requires finalreview for POE availability.

9/12Data Center Install

8/22Equipment Delivery

CAPEX

Total $ 329,255

9/26Documentation Hand-off

Cisco HW/SW $ 219,515Add. Servers (2015) $ 36,769110 Phones $ 25,796Services $ 47,175

ATTACHMENT 5.3.1

FLEET-WIDE| Schedule & Pricing Estimate

InstallationPlanning Migration Complete

CAPEX ESTIMATE

Total $ 817,283

STARTThu 01/15/15

STARTMon 02/02/15

Ordering

STARTMon 03/02/15

STARTThu 10/01/15

Document & Train

STARTMon 11/02/15

ENDTue 12/15/15

5

SIP CUBE Upgrade $ 146,000E911 Service $ 92,380On-prem WebEx $ 413,903Fleet-wide Migration $ 165,000

ATTACHMENT 5.3.1

WEBEX PAYBACK CALCULATIONJa

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Year 1 Year 2 Year 3 Year 4 Year 5

$935,000

Payback Event

$521,097

6

ATTACHMENT 5.3.1

STEADY STATE SUPPORT | Reporting

TrafficAnalysis

Assess and analyze types, location &

volumes of calls tomanage cost &security risks

Capacity Analysis

Assess andanalyze usage and trends to

manage capacity

Service Analysis

Assess and analyze user experience to

manage service quality

7

ATTACHMENT 5.3.1

STEADY STATE SUPPORT | Resources

SW/HWSupport

Combine internal engineering

resources w/ Cisco SmartNet &

designated VARsupport.

PSTNSupport

Leverage carrier contract to

provide PSTNcalls support

Other Resources

Engage andcoordinate with

Help Desk, Desktopand Plant support

for MACD

8

ATTACHMENT 5.3.1

LIFECYCLE MGMT | Key Tasks

Network team will conduct annual review of equipment and software to identify upgrade/enhancement opportunities

Hardware refresh will occur at the end of the 5 year cycle

Appropriate security/bug patches will be applied on as needed basis. Major releases will be considered approx. every 18 months 3 years

9

ATTACHMENT 5.3.1

LIFECYCLE| Year 1 Objectives

Year 3Year 1 Year 4

Item 5: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

YEAR 1 | CAPEX ESTIMATE YEAR 1 | G&A ESTIMATE

Item 1 CostsItem 2 CostsItem 3 CostsItem 4 CostsItem 5 Costs

$ XXX,XXX$ XXX,XXX$ XXX,XXX$ XXX,XXX$ XXX,XXX

Total $ X,XXX,XXX

Year 2 Year 5







Total $ X,XXX,XXX

10

ATTACHMENT 5.3.1


Year 3Year 1 Year 4


YEAR 2 | CAPEX ESTIMATE



Total $ X,XXX,XXX

Year 2 Year 5





11

ATTACHMENT 5.3.1


Year 3Year 1 Year 4





Total $ X,XXX,XXX

Year 2 Year 5





12

ATTACHMENT 5.3.1


Year 3Year 1 Year 4


YEAR 4| CAPEX ESTIMATE



Total $ X,XXX,XXX

Year 2 Year 5





13

ATTACHMENT 5.3.1


Year 3Year 1 Year 4





Total $ X,XXX,XXX

Year 2 Year 5





14

ATTACHMENT 5.3.1

ATTACHMENT 6.1.1

SCHEDULE RESOURCE DEMAND TASK NAME START DATE DUE DATE DURATION TOTAL TASK HOURS TOTAL AVAIL. HOURSTOTAL DEMAND ALLOCATED

TASK HOURS AVAIL. HOURSDEMAND

ALLOCATEDTASK HOURS AVAIL. HOURS

DEMAND ALLOCATED

TASK HOURS AVAIL. HOURSDEMAND

ALLOCATEDWORK TOTAL HOURS

WORK ALLOCATED

WORK TOTAL HOURSWORK


WORK ALLOCATED



WORK ALLOCATED



WORK ALLOCATED



WORK ALLOCATED

Unplanned Working with Helpdesk to get Windows login reset and change Remedy password due to expiration 10/14/2014 10/14/2014 0 1.0 3% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Administrative Catching up on operational issues, applicable project updates and hundreds of emails backlogged d 10/14/2014 10/14/2014 0 3.0 9% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Unplanned Deloitte Online desktop issues required face to face and email correspondence with Desktop folks b 10/14/2014 10/17/2014 3 1.0 3% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Coordinating NERC device network management transition, gathering required approvals and subm 10/14/2014 10/31/2014 17 3.0 9% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Houston Core Upgrade 10/18/2014 10/18/2014 0 6.0 19% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Unplanned Call forwarding issue on VoIP phone from Plant Support member. Used this as a learning h l h bl h

10/22/2014 10/22/2014 0 0.0 0% 1.0 3% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Planned Assisting troubleshooting, updating customer/ management and testing for West Coast Voice ( )

10/24/2014 10/24/2014 0 0.0 0% 0.0 0% 5.0 13% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Administrative Complete and send to management the spreadsheet listing all gear in the MDF that is end‐of‐life / h ld h b l d d

10/24/2014 10/25/2014 1 0.0 0% 3.0 8% 3.0 8% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Travel (Projects, including Plant Standardization/ Acquisitions & Divestitures 10/21/2014 10/21/2014 0 0.0 0% 2.0 5% 24.0 60% 30.0 75% 0.0 0% 25.0 63% 0.0 0% 25.0 63% 0.0 0% 25.0 63% 0.0 0% 0.0 0%

Unplanned Coordinating, gathering and forwarding approvals for Cutover back to Primary Houston Internet 10/22/2014 10/22/2014 0 0.0 0% 2.0 5% 2.0 5% 2.0 5% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Administrative Weekly Meetings w/ prep time 10/14/2014 12/30/2014 77 16.0 50% 18.0 45% 4.0 10% 4.0 10% 17.0 43% 4.0 10% 10.2 43% 4.0 10% 17.0 43% 4.0 10% 3.4 43% 10.2 43%

Planned Working Remedy break/fix and service request tickets 10/14/2014 12/30/2014 77 7.0 22% 5.0 13% 2.0 5% 2.0 5% 6.0 15% 2.0 5% 3.6 15% 2.0 5% 6.0 15% 2.0 5% 1.2 15% 3.6 15%

Administrative Master asset spreadsheet based on Xerox CMDB 10/17/2014 10/31/2014 14 3.0 9% 2.0 5% 2.0 5% 2.0 5% 2.0 5% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Unplanned Research and email regarding Debra Randal hardware and configuration based on Executive 10/17/2014 10/21/2014 4 2.0 6% 2.0 5% 2.0 5% 2.0 5% 2.0 5% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Unplanned Assisting troubleshooting and testing for P1 issues as they arise 10/20/2014 12/30/2014 71 0.0 0% 7.0 18% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Administrative Demand Tracking Sheet for last week and Q4 Goals 10/22/2014 12/30/2014 69 0.0 0% 2.0 5% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Administrative ASPIRE Training 10/23/2014 12/30/2014 68 0.0 0% 1.0 3% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

XXXXX 10/14/2014 12/30/2014 77 348 408 85% 42 32 131% 45 40 113% 44 40 110% 42 40 105% 27 40 68% 31 40 78% 14 24 58% 31 40 78% 23 40 58% 31 40 78% 5 8 58% 14 24 58%

Planned Hermiston International dialing – Century Link/ CCB/worked with James Bryant 10/13/2014 10/17/2014 4 1.0 3% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Unplanned Circuit Troubleshooting 10/27/2014 10/27/2014 0 0.0 0% 0.0 0% 6.0 15% 2.0 5% 2.0 5% 2.0 5% 1.2 5% 2.0 5% 2.0 5% 2.0 5% 1.2 5% 1.2 5%

Administrative Administrative – preparation and associated remediation tasks completed before and after meet 10/13/2014 10/31/2014 18 10.0 25% 12.0 30% 10.0 25% 11.0 28% 11.0 28% 11.0 28% 6.6 28% 11.0 28% 11.0 28% 11.0 28% 6.6 28% 6.6 28%

Project Coordination with Plant, Carrier, LEC, Desk and Calpine and Xerox Network teams for Circuit (Ethe 10/13/2014 10/31/2014 18 20.0 50% 20.0 50% 20.0 50% 20.0 50% 20.0 50% 20.0 50% 12.0 50% 20.0 50% 20.0 50% 20.0 50% 12.0 50% 12.0 50%

Unplanned Research for legacy circuit inventory, Invoice reconciliation 10/13/2014 10/31/2014 18 5.0 13% 5.0 13% 4.0 10% 5.0 13% 5.0 13% 5.0 13% 3.0 13% 5.0 13% 5.0 13% 5.0 13% 3.0 13% 3.0 13%

Planned SE Divesture telecom circuit and line cancellation tasks. Also working with Meriplex (Vendor) 10/13/2014 10/31/2014 18 2.0 5% 2.0 5% 1.0 3% 2.0 5% 2.0 5% 2.0 5% 1.2 5% 2.0 5% 2.0 5% 2.0 5% 1.2 5% 1.2 5%

Planned Coordination with Plant, Carrier, LEC, and PG&E for Circuit (Ethernet and Point to Point T1 via ATT 10/13/2014 10/31/2014 18 2.0 5% 3.0 8% 3.0 8% 2.5 6% 2.5 6% 2.5 6% 1.5 6% 2.5 6% 2.5 6% 2.5 6% 1.5 6% 1.5 6%

Project Physical Security 10/13/2014 10/24/2014 11 0.5 1% 0.0 0% 0.0 0% 0.3 1% 0.3 1% 0.3 1% 0.2 1% 0.3 1% 0.3 1% 0.3 1% 0.2 1% 0.2 1%

XXXXX 10/13/2014 12/30/2014 78 460 432 106% 41 40 101% 42 40 105% 44 40 110% 43 40 107% 43 40 107% 43 40 107% 26 24 107% 43 40 107% 43 40 107% 43 40 107% 26 24 107% 26 24 107%

Project Switch CORE refresh and prep 10/16/2014 10/19/2014 3 18.0 45% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Planned Call Manager alerts review 10/13/2014 12/30/2014 78 1.5 4% 1.3 3% 1.3 3% 1.3 3% 1.3 3% 1.3 3% 0.0 0% 1.3 3% 1.3 3% 1.3 3% 0.8 3% 0.8 3%

Planned Voice systems health review 10/13/2014 12/30/2014 78 1.5 4% 1.3 3% 1.3 3% 1.3 3% 1.3 3% 1.3 3% 0.0 0% 1.3 3% 1.3 3% 1.3 3% 0.8 3% 0.8 3%

Planned Voice Service Restore Procedure & Testing 10/13/2014 12/30/2014 78 0.0 0% 1.0 3% 0.0 0% 0.3 1% 0.3 1% 0.3 1% 0.0 0% 0.3 1% 0.3 1% 0.3 1% 0.2 1% 0.1 1%

Planned Operational Readiness Checks 10/13/2014 12/30/2014 78 0.0 0% 2.0 5% 0.0 0% 0.7 2% 0.7 2% 0.7 2% 0.0 0% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.1 2%

Planned Cascade Voice Reporting 10/13/2014 12/30/2014 78 0.0 0% 5.5 14% 0.0 0% 1.8 5% 1.8 5% 1.8 5% 0.0 0% 1.8 5% 1.8 5% 1.8 5% 1.1 5% 0.4 5%

Project Plant network standardization 10/14/2014 12/30/2014 77 3.0 8% 0.0 0% 3.0 8% 2.0 5% 2.0 5% 2.0 5% 0.0 0% 2.0 5% 2.0 5% 2.0 5% 1.2 5% 0.4 5%

Administrative Meetings: Network, IMSR, CCB 10/14/2014 12/30/2014 77 5.0 13% 2.5 6% 2.5 6% 3.3 8% 3.3 8% 3.3 8% 0.0 0% 3.3 8% 3.3 8% 3.3 8% 2.0 8% 0.7 8%

Project Geysers Voice 10/16/2014 12/30/2014 75 3.0 8% 3.0 8% 0.5 1% 3.3 8% 3.3 8% 3.3 8% 0.0 0% 3.3 8% 3.3 8% 3.3 8% 2.0 8% 0.7 8%

Project Geysers Core Switch Refresh 10/16/2014 12/30/2014 75 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Fore River Plant Network Integration 10/13/2014 11/10/2014 28 0.0 0% 0.5 1% 2.5 6% 1.0 3% 1.0 3% 1.0 3% 0.0 0% 1.0 3% 1.0 3% 1.0 3% 0.6 3% 0.2 3%

Project Allegro Right Fax Integration 10/13/2014 12/30/2014 78 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Planned Tickets 10/13/2014 12/30/2014 78 12.5 31% 17.5 44% 19.5 49% 16.5 41% 16.5 41% 16.5 41% 0.0 0% 16.5 41% 16.5 41% 16.5 41% 9.9 41% 3.3 41%

Unplanned Drive By 10/13/2014 12/30/2014 78 12.5 31% 17.5 44% 19.5 49% 16.5 41% 16.5 41% 16.5 41% 0.0 0% 16.5 41% 16.5 41% 16.5 41% 9.9 41% 3.3 41%

XXXXX 10/13/2014 12/30/2014 78 487 392 124% 57 40 143% 52 40 130% 50 40 125% 48 40 120% 48 40 120% 48 40 120% 0 0 0% 48 40 120% 48 40 120% 48 40 120% 29 24 120% 11 8 133%

Unplanned During week 3 after hrs calls for various issues. 10/13/2014 10/17/2014 4 1.5 4% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Unplanned ASA installation for VP home user 10/28/2014 10/28/2014 0 0.0 0% 0.0 0% 2.0 5% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Travel 10/22/2014 10/22/2014 0 24.0 60% 9.0 23% 24.0 60% 19.0 48% 19.0 48% 19.0 48% 11.4 48% 19.0 48% 19.0 48% 19.0 48% 11.4 48% 11.4 48%

Planned Remedy Tickets 10/13/2014 12/30/2014 78 20.0 50% 28.0 70% 13.0 33% 20.3 51% 20.3 51% 20.3 51% 12.2 51% 20.3 51% 20.3 51% 20.3 51% 12.2 51% 12.2 51%

Administrative Weekly Meetings 10/13/2014 12/30/2014 78 3.0 8% 4.0 10% 3.0 8% 3.3 8% 3.3 8% 3.3 8% 1.3 5% 3.3 8% 3.3 8% 3.3 8% 1.3 5% 1.3 5%

Planned eDNA & Securelink 10/22/2014 10/22/2014 0 1.0 3% 1.0 3% 0.0 0% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.4 2%

Planned On‐Guard Disk copy & publish 10/23/2014 10/23/2014 0 0.0 0% 2.0 5% 0.0 0% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.4 2%

XXXXX 10/13/2014 12/30/2014 78 476 432 110% 50 40 124% 44 40 110% 42 40 105% 44 40 110% 44 40 110% 44 40 110% 26 24 107% 44 40 110% 44 40 110% 44 40 110% 26 24 107% 26 24 107%

Projects Software Rationalization / OSD 10/13/2014 12/30/2014 78 12.0 38% 12.0 38% 12.0 30% 12.0 30% 12.0 30% 12.0 30% 7.2 30% 12.0 30% 12.0 30% 12.0 30% 7.2 30% 7.2 30%

Planned Windows Patching (Server) 10/13/2014 10/31/2014 18 1.0 3% 0.0 0% 0.0 0% 0.3 1% 0.3 1% 0.3 1% 0.2 1% 0.3 1% 0.3 1% 0.3 1% 0.2 1% 0.2 1%


Planned Software Packaging/Testing 10/13/2014 12/30/2014 78 8.0 25% 4.0 13% 4.0 10% 5.3 13% 5.3 13% 5.3 13% 3.2 13% 5.3 13% 5.3 13% 5.3 13% 3.2 13% 3.2 13%

Projects SCOM Monitoring 10/13/2014 10/17/2014 4 4.0 13% 8.0 25% 8.0 20% 6.7 17% 6.7 17% 6.7 17% 4.0 17% 6.7 17% 6.7 17% 6.7 17% 4.0 17% 4.0 17%

Unplanned 3rd Level Support 10/13/2014 12/30/2014 78 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Planned Software Deployment SCCM 10/13/2014 12/30/2014 78 5.0 16% 5.0 16% 7.0 18% 5.7 14% 5.7 14% 5.7 14% 3.4 14% 5.7 14% 5.7 14% 5.7 14% 3.4 14% 3.4 14%

Planned Team Training 10/13/2014 12/30/2014 78 2.0 6% 1.0 3% 1.0 3% 1.3 3% 1.3 3% 1.3 3% 0.8 3% 1.3 3% 1.3 3% 1.3 3% 0.8 3% 0.8 3%

Planned Plant Support On‐Call 10/24/2014 11/2/2014 9 0.0 0% 0.0 0% 6.0 15% 0.0 0% 0.0 0% 0.0 0% 6.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 6.0 0%

XXXXX 10/13/2014 12/30/2014 78 378 416 91% 34 32 106% 32 32 100% 40 40 100% 33 40 83% 33 40 83% 33 40 83% 26 24 108% 33 40 83% 33 40 83% 33 40 83% 20 24 83% 26 24 108%

Project Refresh work 10/13/2014 12/30/2014 78 16.0 40% 11.0 28% 8.0 20% 13.5 34% 13.5 34% 13.5 34% 13.5 56% 13.5 34% 13.5 34% 13.5 34% 8.1 34% 8.1 34%

Planned Plant Support queue tickets 10/13/2014 12/30/2014 78 16.0 40% 8.0 20% 9.0 23% 12.0 30% 12.0 30% 12.0 30% 12.0 50% 12.0 30% 12.0 30% 12.0 30% 7.2 30% 7.2 30%

Administrative Weekly meetings 10/13/2014 12/30/2014 78 1.0 3% 2.0 5% 2.0 5% 1.5 4% 1.5 4% 1.5 4% 1.5 6% 1.5 4% 1.5 4% 1.5 4% 0.9 4% 0.9 4%

Planned Receive Training 10/13/2014 12/30/2014 78 2.0 5% 3.0 8% 4.0 10% 2.5 6% 2.5 6% 2.5 6% 2.5 10% 2.5 6% 2.5 6% 2.5 6% 1.5 6% 1.5 6%

Administrative Organization / Administrative / Personal Planning 10/13/2014 12/30/2014 78 3.0 8% 3.0 8% 3.0 8% 3.0 8% 3.0 8% 3.0 8% 3.0 13% 3.0 8% 3.0 8% 3.0 8% 1.8 8% 1.8 8%

Planned Documentation 10/13/2014 12/30/2014 78 2.0 5% 1.0 3% 3.0 8% 1.5 4% 1.5 4% 1.5 4% 1.5 6% 1.5 4% 1.5 4% 1.5 4% 0.9 4% 0.9 4%

Unplanned Shoulder Tap 10/13/2014 12/30/2014 78 0.0 0% 12.0 30% 11.0 28% 6.0 15% 6.0 15% 6.0 15% 6.0 25% 6.0 15% 6.0 15% 6.0 15% 3.6 15% 3.6 15%

XXXXX 10/13/2014 12/30/2014 78 448 432 104% 40 40 100% 40 40 100% 40 40 100% 40 40 100% 40 40 100% 40 40 100% 40 24 167% 40 40 100% 40 40 100% 40 40 100% 24 24 100% 24 24 100%

Planned Emergency Windows Patch 10/14/2014 10/29/2014 15 3.0 8% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Fore River Preperation 10/27/2014 10/31/2014 4 0.0 0% 0.0 0% 2.0 5% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Project Microsoft SAM Engagement 10/16/2014 12/30/2014 75 0.0 0% 2.0 6% 3.0 8% 1.7 4% 1.7 4% 1.7 4% 1.0 4% 1.7 4% 1.7 4% 1.7 4% 1.0 4% 1.0 4%

Project NERC CIP 10/21/2014 12/30/2014 70 0.0 0% 1.0 3% 0.0 0% 0.4 1% 0.4 1% 0.4 1% 0.2 1% 0.4 1% 0.4 1% 0.4 1% 0.2 1% 0.2 1%

Unplanned Sholder Taps / Misc. 10/13/2014 12/30/2014 78 0.0 0% 1.0 3% 1.0 3% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.7 2% 0.7 2% 0.7 2% 0.4 2% 0.4 2%

Projects Software Rationalization / OSD 10/13/2014 12/30/2014 78 5.0 13% 5.0 14% 20.0 50% 10.2 25% 10.2 25% 10.2 25% 6.1 26% 10.2 25% 10.2 25% 10.2 25% 6.1 26% 6.1 26%

Planned Windows Patching (Server) 10/13/2014 10/31/2014 18 3.0 8% 2.0 6% 2.0 5% 2.4 6% 2.4 6% 2.4 6% 1.4 6% 2.4 6% 2.4 6% 2.4 6% 1.4 6% 1.4 6%


Planned Software Packaging/Testing 10/13/2014 12/30/2014 78 8.0 20% 8.0 22% 2.0 5% 6.3 16% 6.3 16% 6.3 16% 3.8 16% 6.3 16% 6.3 16% 6.3 16% 3.8 16% 3.8 16%

Projects IM Monitoring / Actiance 10/13/2014 10/17/2014 4 7.0 18% 2.0 6% 2.0 5% 3.7 9% 3.7 9% 3.7 9% 2.2 9% 3.7 9% 3.7 9% 3.7 9% 2.2 9% 2.2 9%

Unplanned 3rd Level Support 10/13/2014 12/30/2014 78 5.0 13% 5.0 14% 3.0 8% 4.5 11% 4.5 11% 4.5 11% 2.7 11% 4.5 11% 4.5 11% 4.5 11% 2.7 11% 2.7 11%

Planned Software Deployment SCCM 10/13/2014 12/30/2014 78 5.0 13% 3.0 8% 2.0 5% 3.4 9% 3.4 9% 3.4 9% 2.0 9% 3.4 9% 3.4 9% 3.4 9% 2.0 9% 2.0 9%

Planned Active Directory Tasks 10/13/2014 12/30/2014 78 2.0 5% 3.0 8% 3.0 8% 2.8 7% 2.8 7% 2.8 7% 1.7 7% 2.8 7% 2.8 7% 2.8 7% 1.7 7% 1.7 7%

Administrative Team Training 10/13/2014 12/30/2014 78 2.0 5% 1.0 3% 0.0 0% 1.0 3% 1.0 3% 1.0 3% 0.6 3% 1.0 3% 1.0 3% 1.0 3% 0.6 3% 0.6 3%

XXXXX 10/13/2014 12/30/2014 78 410 428 96% 42 40 105% 36 36 100% 42 40 105% 40 40 99% 40 40 99% 40 40 99% 17 24 73% 40 40 99% 40 40 99% 40 40 99% 17 24 73% 17 24 73%

Project Houston Core upgrade 10/18/2014 10/18/2014 0 1.5 4% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0% 0.0 0%

Planned Network Metrics 10/13/2014 12/30/2014 78 0.0 0% 5.5 14% 7.0 18% 4.2 10% 4.2 10% 4.2 10% 4.2 10% 4.2 10% 4.2 10% 4.2 10% 4.2 10% 2.5 10%

Planned Strategic Planning (e.g. Demand Tracking, Remediation et al) 10/13/2014 12/30/2014 78 0.0 0% 13.3 33% 12.3 31% 8.5 21% 8.5 21% 8.5 21% 8.5 21% 8.5 21% 8.5 21% 8.5 21% 8.5 21% 5.1 21%

Unplanned Analysis Work (Sholder Taps) 10/13/2014 12/30/2014 78 3.0 8% 6.0 15% 1.5 4% 3.5 9% 3.5 9% 3.5 9% 3.5 9% 3.5 9% 3.5 9% 3.5 9% 3.5 9% 2.1 9%

Project Documentation 10/13/2014 12/30/2014 78 6.0 15% 4.5 11% 5.3 13% 5.3 13% 5.3 13% 5.3 13% 5.3 13% 5.3 13% 5.3 13% 5.3 13% 5.3 13% 3.2 13%

Project Network Diagram QA 10/13/2014 12/30/2014 78 1.0 3% 0.0 0% 1.0 3% 0.7 2% 0.7 2% 0.7 2% 0.7 2% 0.7 2% 0.7 2% 0.7 2% 0.7 2% 0.4 2%

Unplanned SharePoint 10/13/2014 12/30/2014 78 0.5 1% 0.5 1% 0.0 0% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.2 1%

Planned Ticket Que (Assign) 10/13/2014 12/30/2014 78 5.5 14% 1.3 3% 10.0 25% 5.6 14% 5.6 14% 5.6 14% 5.6 14% 5.6 14% 5.6 14% 5.6 14% 5.6 14% 3.4 14%

Project Plant / Remote Site Monitoring QA 10/13/2014 12/30/2014 78 2.3 6% 4.0 10% 9.3 23% 5.2 13% 5.2 13% 5.2 13% 5.2 13% 5.2 13% 5.2 13% 5.2 13% 5.2 13% 3.1 13%

Administrative Review Emails 10/13/2014 12/30/2014 78 0.0 0% 6.0 15% 5.0 13% 3.7 9% 3.7 9% 3.7 9% 3.7 9% 3.7 9% 3.7 9% 3.7 9% 3.7 9% 2.2 9%


Administrative Training 10/13/2014 12/30/2014 78 0.0 0% 1.0 3% 0.0 0% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.3 1% 0.2 1%

XXXXX 10/13/2014 12/30/2014 78 519 464 112% 50 40 124% 49 40 121% 55 40 139% 43 40 106% 43 40 106% 43 40 106% 43 40 106% 43 40 106% 43 40 106% 43 40 106% 43 40 106% 26 24 106%

12/29 ‐ 12/31

NOVEMBER12/1 ‐ 12/5 12/8 ‐ 12/12 12/15 ‐ 12/19 12/22 ‐ 12/2611/10 ‐ 11/14 11/24 ‐ 11/2811/17 ‐ 11/21

DECEMBER10/13 ‐ 10/17 10/20 ‐ 10/24 10/27 ‐ 10/31

OCTOBER11/3 ‐ 11/7

DEMAND OVERVIEW | 10/26 – 11/01

1

Planned Un-Planned

Admin Project Sub-Total Demand

XXXX 7 4 9 24 44 110%

XXXX 26 0 2 12 40 100%

XXXX 16 11 5 8 40 100%

XXXX 4 10 10 20 44 110%

XXXX 22.1 19.5 2.5 6 50.1 125%

XXXX 9 4 2 27 42 105%

XXXX 25.3 1.5 9 19.6 55.4 139%

XXXX 13 2 3 24 42 105%

AVG. 15.3 6.5 5.3125 17.575 44.6875 112%

TOTALS 122.4 52 42.5 140.6 357.5

WEEKLY AVERAGE114%

113%

112%

111%

110%

109%

108%10/12 - 10/18 10/19 - 10/25 10/26 - 11/1 11/2 - 11/8

34%

15%12%

39%

RESOURCE TOTALS

PLANNED

UNPLANNED

ADMINISTRATIVE

PROJECTS

ATTACHMENT 6.2.1

0

5

10

15

20

40

1

30

Project25

Administrative

35

Unplanned 45.545

44.544

43.543

42.542

41.541

40.5 10/12 - 10/18 10/19 - 10/25 10/26 - 11/1

45

110%

50

Planned

11/2 - 11/8Projected

Hours Tracking | 10/12 – 11/1

XXXX DEMAND| 10/26 – 11/01

2

100% ALLOCATION

(-) 2.5%

ATTACHMENT 6.2.1

0

5

10

15

20

25

30

35

40

45

50

1

Project

Administrative

Unplanned

Planned

Circuit Troubleshooting

14%

Coordination with Plant, Carrier, LEC, and PG&E for Circuit

(Ethernet and Point to Point T1 via ATT

Retail)7%

Administrative –preparation and

associated remediation tasks

completed before and after meetings. This includes additional

coaching for Calpine’s new Xerox

Provisioning resource 23%

Coordination with Plant, Carrier, LEC,

Desk and Calpine and Xerox Network teams for Circuit (Ethernet

and 4xT1 via ATT Wholesale)

45%

Research for legacy circuit inventory,

Invoice reconciliation 9%

SE Divesture telecom

circuit and line

cancellation tasks. Also

working with Meriplex (Vendor)

2%

45

44

43

42

41

40

39

3810/12 - 10/18 10/19 - 10/25 10/26 - 11/1 11/2 - 11/8

Projected


XXXX DEMAND| 10/26 – 11/01

3

100% ALLOCATION

110%

(+) 5.0%

ATTACHMENT 6.2.1

XXXX DEMAND| 10/26 – 11/01

4

100% ALLOCATION

125%

Projected

(-) 5.0%

ATTACHMENT 6.2.1

0

5

10

15

20

25

35

Remedy Tickets 31%

30

Travel 57%

40

45

Project

Planned

AdministrativeUnplanned

105%Allocated

48474645444342414039

10/12 - 10/18 10/19 - 10/25 10/26 - 11/1 11/2 - 11/8


XXXX DEMAND| 10/26 – 11/01

5

100% ALLOCATION

VP home user 5%

7% 0%

(-) 5.0%

Projected1

ATTACHMENT 6.2.1

5

10

15

20

25

30

35

40

45

Planned

Project

Administrative

Unplanned

50

10

2015

2530354045

Hours Tracking | 10/12 – 11/1100% ALLOCATION

XXXX DEMAND| 10/26 – 11/01

100% Allocated

No Change

PTO10/12 - 10/18 10/19 - 10/25 10/26 - 11/1 11/2 - 11/8

Projected0

61

ATTACHMENT 6.2.1

5

10

15

20

25

30

35

40

45

Planned

Unplanned

Project

Administrative

20%

Plant Support queue

22%

Weekly meetings 5%

Receive

10%Organization /

Personal Planning 7%

Documentation 8%

Shoulder Tap 28%

XXXX DEMAND| 10/26 – 11/01

100% ALLOCATION

100% Allocated

01 7Projected

ATTACHMENT 6.2.1

5

10

20

25

30

35

40

45

Project

Planned

Administrative

42414039383736353433

43

10/12 - 10/18 10/19 - 10/25 10/26 - 11/1 11/2 - 11/8


XXXX DEMAND| 10/26 – 11/01

100% ALLOCATION

Fore River Preperation 5%

Microsoft SAM Engagement

7%

Sholder Taps / Misc.2%

NERC CIP 0%

Software

47%

Windows Patching (Server)

Weekly Meetings

Actiance 5%

Software

5%

Deployment SCCM 5%

3rd Level Support 7%

Software

Active Directory Tasks7%

PTO

(-) 5.0%

105%Allocated

01 8Projected

ATTACHMENT 6.2.1

10

20

30

40

50

60

Planned

Project

Administrative

Unplanned

XXXX DEMAND| 10/26 – 11/01

100% ALLOCATION

139% Allocated

(+) 16.0%

Network Metrics 5%

Strategic Planning (e.g. Demand

Tracking, Remediation et al)22%

Analysis Work (Sholder Taps)

3%

Documentation 10%

Network Diagram QA2%SharePoint

0%

Hours Tracking

Ticket Que (Assign) 18%

Plant Monitoring QA 24%

Review Emails

9%

Weekly Meetings 7%

44

46

48

50

52

54

56

10/12 - 10/18 10/19 - 10/25 10/26 - 11/1 11/2 - 11/8Projected

0 91

ATTACHMENT 6.2.1

ATTACHMENT 9.4.1

Issued Date 11/24/2014 Page 1 of 10

NETWORK FIELD PACKET

RIVERVIEW ENERGY CENTER PLANT INFORMATION

Site Code XX Plant Manager Name & Contact Info

Address Street and Zip Code Main Point of Contact Name & Contact Info

GPS XX.XXX, -XXX.XXX Local Tech Name & Contact Info

Specification Cycle Control Phone Number Phone No.

NERC BES/Region Satellite Phone Number Phone No.

ATTACHMENT 9.4.1

Issued Date 11/24/2014 Page 5 of 10

SITE VISIT CHECKLIST

PHYSICAL ENVIRONMENT 1: Document network related demark information, network closets, network cabinets, high voltage protection,

floor network ports, cabling, and roof access for 4G antennae installation in the admin bldg. in preparation for upcoming installation.

2. Determine the exact locations of LAN, WLAN, WAN devices throughout site and document locations (Building / Room / Rack). Document all network devices asset tag, serial no., model no. IP address and host name.

3. Locate and review inter-building connections to other parts of the plant and document their connectivity type.

4. Review network/telecom closets in secondary buildings and also ensure that there is adequate rack space and power available for new Calpine gear.

5. Identify key separation between corporate and plant control portion of the network

6. Identify key applications/systems/services requiring external inbound and/or outbound connectivity, including AMS Servers, RTU, Physical security servers and camera.

7. Photograph all network devices, rooms and racks using a retraceable perspective for transition planning and Calpine documentation

8. Review network setup project plan with plant management and obtain plant permission to allow carrier visits for pre-install assessment and installation along with Calpine follow-up visit for turn-up.

Notes


ATTACHMENT 9.5.1

Root Cause Analysis (RCA) XXXX CAISO Metering Connectivity Issues

Table of Contents

Section 1 – Issue ............................................................................................................................................ 3

1.1 – Description .......................................................................................................................................... 3

1.2 – Background ........................................................................................................................................ 3

Section 2 – Likely Root Cause ...................................................................................................................... 5

2.1 – Spanning Tree Loop Source .............................................................................................................. 5

2.2 – Current CAISO Network ..................................................................................................................... 5

Section 3 – Possible Solutions ..................................................................................................................... 7

3.1 – RCA Recommendations ..................................................................................................................... 7

xxx– Monthly Network Services Metrics

3

2 Month trend up• 111,619 lost hours available monthly• 200 lost hours 0.18% of total hours• Increase attributable to 141.6 hours lost week of xxxx @ xxxx(Higher level outage – LEC replaced cable)•Additional opportunities for xxxxx (Resources allocated to xxxx)

33 week downward slope | 4 month trend down• Incrementing DOWN from reducing util. & no. circuit flaps( reactive tickets & proactive weekly metric ident. & remediation)•xxxx: Vz12.1MS, ATT1.5MS, Lvl (3)354.1MS (CHRON, CNN, ESPN,FBOOK,FORD,GOOGLE,MSNBC,NEWS,WSJ,YAOO,YOUTUBE)

157

290414

239 231

347

0306090

120150180210240270300330360390420450

January February March April May

Circ

uit

Flap

s

NETWORK FLAPS

Circuit Flaps (Total) GOAL

55 53

4948 47

54

42

45

48

51

54

57


Avg

. La

tenc

y

LATENCY

Average Latency (Fleet) GOAL

630

136 134 146289

200

0

200

400

600

800


Hou

rs L

ost

UNAVAILABILITY

Hours Lost (Total) GOAL

2 Month trend down• Chronic tickets opened w/ Verizon for testing.• Escalate via tech dispatch to install data analyzers.• Replace CPE equipment on chronic circuits (Network Card & Cabling)• Reviewing network flaps weekly to continue identifying circuits needing troubleshooting

8.5 9.3 7 7 4.2

83.5

29 27.4

16.8 16

12

42

0

50

100


Tota

l Pe

aks

UTILIZATION

Avg # Circuits > 25% Util. Avg # Peaks (90-over-30)

> 25% Util. GOAL Peaks GOAL

• Early indicator changes (seasonal, business use, non-business use.)•# Circuits > 25% Util. hit spring/year low in May. Summer peak began rising 1st week of June. • Work with other IS teams for reducing traffic during peak times. Identify source of traffic for top utilization events & address

ATTACHMENT 13.1.1

Lawrence Coffee Portfolio in Brief

Documents

Transcript of Lawrence Coffee Portfolio in Brief