Latest Trends in Talent Acquisition Services across MSP ... · Latest Trends in Talent Acquisition...
Transcript of Latest Trends in Talent Acquisition Services across MSP ... · Latest Trends in Talent Acquisition...
§ Stephen Clancy, Sr. Director, Contingent Workforce Strategies, Knowledge & Research, CCWP, SOW Mgmt. Expert, SIA
§ Frank Enriquez, Sr. Manager, Contingent Workforce Strategies, Knowledge & Research, CCWP, SOW Mgmt. Expert, SIA
Speakers:
§ Adrianne Nelson, Sr. Director, Global Membership Products, CCWP, SIA
Moderator:
Latest Trends in Talent Acquisition Services across MSP, RPO and TTA
October 25, 2018
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Staffing Industry Analysts Product Overview
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
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contingent workforce program• Elevate your knowledge and career
Register Today!
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SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
New from SIA! Benefits of attending:§ Learn what your CW program can be sued for and why?§ Gain CW program risk management best practices
from legal industry experts§ Collaborate and share peer-to-peer knowledge on
current CW program risk concerns and practices
SAVE THE DATE!December 12-13, 2018San Francisco, Bay Area
Featuring facilitators from these specialized labor & employment law firms:Reserve Your Place Now! For details, contact:
[email protected] include “workshop” in the subject line.
Risk Management Workshop
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Adrianne NelsonSenior Director, SIA
Moderator
Frank Enriquez, Sr. Manager, Contingent Workforce Strategies,
Knowledge & Research, CCWP, SOW Mgmt. Expert, SIA
Stephen Clancy, Sr. Director, Contingent Workforce
Strategies, Knowledge & Research, CCWP, SOW Mgmt.
Expert, SIA
Our speakers today…
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Objectives:§ Major Trends§ Current Key Drivers for Buyers§ Evolution of Workforce Solutions and Services§ Industry Challenges § Investments and Innovations§ What’s Next – Action for the Future
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Major Trends
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
General§ GDP Growth remains healthy and Sales vs. Recruiting Difficulty Ratio reflects a
struggle to find talent to fill staffing engagements.
§ New Record: In August, the number of openings outpaced the number of unemployed in August by 902,000, according to data released from the US Bureau of Labor Statistics.
§ Automation: Not just replacing jobs, but creating more efficient talent acquisition
§ Spatial Economics: The Declining Cost of Distance§ The next big economic shift will reshape industries, social patterns and the global
economy.
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
GDP Growth Projections
2017 2018P 2019P
2.2 2.8 2.8
2.9 2.9
Philadelphia Fed Survey
Conference Board Survey
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Comparing Sales and Recruiting Difficulty (Scale 1-5)
2.63 2.58 2.74 2.69 2.58 2.66
3.15 3.18 3.33 3.35 3.25 3.28
0
0.5
1
1.5
2
2.5
3
3.5
4
Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18
Sales vs. Recruiting
Avg Sales Difficulty Avg Recruiting Difficulty
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Contingent Workforce Penetration Usage
§ CW penetration rate for contingent workforce, based on SIA survey report is averaging 22%.
§ However, only 44% of CW programs have full line of sight into SOW talent resources and spend.
Have we squeezed the CW Staff Aug Balloon so tightly, that consequently, we have hidden, higher levels regarding penetration rate averages?
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Poll 1Q: What is your approximate usage rate of contingent workers (Staff Aug, SOW, Outsource, IC’s, etc.) compared with your FTE population?a) 0-10%b) 11-20%c) 21-30%d) 31-40%e) 41-50%f) 51% or higher
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trends in Hiring
The four trends were identified based on numerous expert interviews and a survey of 9,000 talent leaders across the globe. “Indeed.com”
78%
56%
50%
36%
53%
18%
18%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Diversity
New Interviewing Tools
Data
Artificial Intelligence
Trends in Hiring Indicators
Mostly/Completely Adopted Very/Extermely Important
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Key Drivers for buyers
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
CW Program Priorities: Key Drivers for BuyersQ: Which of the following is the top priority for your organization’s contingent workforce program?
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Buyer top supplier selection criteria is: Quality
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
The QECR Performance Management Framework
Quality– Accessible
– Repeatable
– Measurable
Efficiency– Optimal
– Automated
– Mobile
Helps Guide Contingent Workforce Program Improvement Initiatives
Cost– Value
– Competitive
– Manageable
Risk– Mitigated
– Planned
– Visible
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Evolution of Solutions & Services
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Evolution of Solutions and ServicesUse of Management Strategies
Source: Staffing Industry Analysts 2018 Buyer Research
Q: “Which of the following are currently in place in your organization, or are likely to be seriously explored within two years?”
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trends: MSP - RPO - TTA
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Workforce Solution Models
MSPMSP Evolution
Maturity towards outcomes
RPO Evolution
Maturity towards outcomes
Decentralized
Preferred supplier
Master Vendor
Total Talent Acquisition
Decentralized
Agency preferred
or In-house
RPO
FLEXIBILITY v’s STABILITY
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trends MSP - RPO - TTAMSP
§ Cost Effectiveness and Risk Mitigation remain key value proposition but making efforts to meet clients’ need to be more “strategic”
§ MSPs are driving technology preferences and RPA, offering technology stacks and technology leadership (Ex., BI Tool usage)
§ Quality measurements are becoming more prevalent § Investing in Centers of Excellence and Global delivery capabilities§ Sixty percent offer RPO and thirty percent offer proprietary VMS§ Many are now offering consulting fee-based services§ Internal Competitor
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trends MSP - RPO - TTARPO
§ The Rise of Automated Sourcing and “Ready Now” Talent Pools§ The Candidate is King§ Growing Analytics and Benchmarking Sophistication§ Strategic Talent Acquisition Partner to Strategic Talent
Management Partner§ Total Talent Acquisition§ Evolving Technology Stacks
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trends MSP - RPO - TTA
TTA
§ Driving next level of cost reduction through economies of scale, single service delivery and centralization
§ Creating a consistent experience/ease of use for engagement/hiring managers and candidates
§ Baby Steps: Enabling the sourcing of talent through maximizing talent pool § Tactical and strategic workforce visibility enabling holistic workforce management § Efficiencies through simplification and reduction of suppliers§ Single governance with comprehensive data visibility
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Industry Buyer/Provider Challenges
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Industry Challenges
Buyers
§ Keeping up with client and worker needs and requirements
§ The changing methods of organizations’ access to talent
§ Acquiring / securing investments in CW programs§ Keeping up with TA & RPA technology advancements
§ Maturing program capabilities to add new solution services
§ Mitigating emerging risk while retaining cost-effectiveness and competitiveness
§ Integration of strategies with talent acquisition partners and competitive methodologies
§ Growing beyond cost management and risk mitigation
priorities (a procurement mind-set vs. TA)
§ Managing & leveraging the brand narrative of the CW program (Satisfaction Levels and NPS)
Solution Partners (MSP, Staffing, etc..)
§ Keeping up with client and worker needs and requirements
§ Enhancing value by creating more “Strategic” solutions
and client relationships
§ Changing recruiting methodologies and how clients gain
access to talent
§ Keeping up with competitive TA & RPA technology advancements
§ Enhancing the Services Portfolio w/ NEW solutions
§ Delivering more Cost-effective and Risk Free services
§ Enhancing service value with visibility and operational
analysis and insight (BI Tools)
§ Offering partnership value beyond basic staffing services
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Investments & Innovations Automation – AI – Chatbots – Texting
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Poll 2What is your level of knowledge about the latest innovations & technology enhancements within the staffing eco-system?
Scale 1 – 4
1 2 3 4Minimal to
NoneSome More than
mostExpert
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Standard Program Management Enhancements
§ Bi Tools – visibility, dashboards, analysis / insight
§ IC Compliance – management software and governance
§ Rate Cards Analysis & Reporting – advanced analytics
§ Surveys and Quality Metrics – leveraging NPS methodologies
and automating data collection
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Sourcing Partner Investments§ The Rise of Mobile Recruiting§ Online Marketing§ Data-Driven Recruitment§ Hiring for Thought Diversity§ Micro-Targeting§ Outsourcing Compliance
Source: “The Staffing Edge”
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Automation – (removing manual effort)
§ Solution Partners– Processes (eVerify, onboarding, document signatures, etc.)– Background & Drug Screen Integrations
§ Clients – Buyers– Integrations with back-office systems (Workday, SAP, Oracle, Ariba, etc.)– RPA (Robotic Process Automation) – Software & Hardware
§ Staffing Partners– Processes (Partner portals, Auditing, Survey’s, etc.)
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
AI for Staffing
§ AI - The staffing eco-system is trying figure out the best way to leverage AI to improve candidate and client satisfaction and bolster productivity
AllyO
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Chatbots
§ CHATBOTS - likely that this is connected to an ever-increasing focus on the candidate experience. Chatbots can enable staffing firms to respond to candidate concerns immediately and free up recruiter time in the process.
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Texting
§ TEXTING - While AI adoption may be a goal of the future, texting is having its moment now. It’s the fastest growing recruiting communication channel: 69 percent expect their usage to increase in 2018.
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Cloud Talent Pools
Response %
Greater Talent Access 63%Reduce Cost 50%Expand Skills Coverage 46%Ease of Use 38%Centralize Management / Control 33%Decrease Legal Risk 25%Reduce Time to Deploy Workers 25%Track Spend Better 17%Other (please specify) 8%
N = 24
Why are human cloud applications being leveraged at large organizations
Upwork
Toptal
TalentNetFreelance.com
Genesys Talent
Applause
Hired.com
Axiom
Field Nation
LiveOpsWorkMarket
Human Cloud Applications
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Direct Sourcing§ CRPO – utilizing RPO practices to source contingent talent
§ Captive Staffing – internal, dedicated recruitment resources to support
both sourcing of FTE & CW talent
§ On Demand Recruiter Marketplaces –ability to scale quickly, rent-on
demand, recruiting resources
§ VMS leveraging Cloud Sourcing – automation of direct candidate
sourcing through the VMS platform
§ Internal talent pools – retirees, alumni, known “ID” candidates
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Poll 3Q: What following technologies and / or methodologies are you leveraging directly or with your partners?
Technology / Method Check all that applyAI
Chatbots
Texting
Video
Business Intelligence Tools
Direct Sourcing
Online Staffing
IC Compliance
Other
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
What’s Next – Action for the Future§ Need to get house in order and enhance capabilities
§ Create strong relationship with your Talent Acquisition Group
§ Enhance education and knowledge of technology advancements
§ Build business cases for competitive investments and innovations
§ Drive, leverage and lead your workforce partners to deliver competitive methodologies and solution enhancements….Treat as a PARTNER
§ Managing & leveraging the brand narrative of the CW program
§ Enhancing the CW Program mission on talent acquisition and management
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Questions?§ Questions may be submitted at
any time.§ Click on the Question Mark icon (?)
on the floating toolbar to open the Q&A window.
§ Type your question into thesmall dialog box and click theSend Button.
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Adrianne NelsonSenior Director, SIA
Moderator
Frank Enriquez, Sr. Manager, Contingent Workforce Strategies,
Knowledge & Research, CCWP, SOW Mgmt. Expert, SIA
Stephen Clancy, Sr. Director, Contingent Workforce
Strategies, Knowledge & Research, CCWP, SOW Mgmt.
Expert, SIA
Time for your questions…
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Upcoming Classes & Events
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
New from SIA! Benefits of attending:§ Learn what your CW program can be sued for and why?§ Gain CW program risk management best practices
from legal industry experts§ Collaborate and share peer-to-peer knowledge on
current CW program risk concerns and practices
SAVE THE DATE!December 12-13, 2018San Francisco, Bay Area
Featuring facilitators from these specialized labor & employment law firms:Reserve Your Place Now! For details, contact:
[email protected] include “workshop” in the subject line.
Risk Management Workshop
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
SIA Resources for CWS Council Members§ Workforce Solutions Buyer Survey: Full report and cumulative index§ MSP Market Developments§ MSP Model Overview§ Total Talent Acquisition Market Developments§ Regulatory Drivers of TTM§ Mapping the Total Talent Management Continuum§ RPO Market Developments§ Workforce Solutions Buyers Survey 2017: RPO and best source of hires§ RPO Essentials for Success§ Recruitment Process Outsourcing (RPO) Pricing TemplateNeed more? Contact the SIA CWS Council team at [email protected]
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
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SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
§ Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar.
§ A replay of the webinar will be available for CWS Council Members at www.staffingindustry.com.
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Founded in 1989, SIA is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program.
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