Larc2014 - Services Portfolio

SWIFT Latin American Regional Conference (LARC) - 2014

Jorge Espinoza Manager, SWIFT Customer Support

Federico Dávalos Manager, Produban

Training Support Consulting

S I M P L E , A C C E S S I B L E , C U S T O M I Z A B L E

E X P E R T I S E W H E N A N D W H E R E Y O U N E E D I T

B U I L D I N G O N 4 0 Y E A R S E X P E R I E N C E

SWIFT Services A unique offering around SWIFT’s core competences

LARC 2014 - SWIFT Services Overview - 29 May 2014 2

S W I F T S E R V I C E S CLIENT CHALLENGES

S E R V I C E A R E A S CLIENT BENEFITS

Benchmark

Being at the heart of the financial industry and

building on 40 years of experience, a wide team

of SWIFT Services experts are at your service

to help you with your challenges and

opportunities. SWIFT Services experts offer you

the highest quality of training, consulting and

support, tailored to your needs. They keep you

going, resolve your issues and propose

improvements where seen.

Regulation

Efficiency

Improving their customer’s

experience

New initiatives

Reduced costs

Enable growth

Enable compliance

Reduced risk Advice

Train Implement

Operate

Support

Changing landscapes

Cost reduction

Performance

In-house expertise

Happy customers

Streamlined operations

Risk management


Support

From re-active

To pre-emptive

Training

Focus on customised

packs

Consulting

Increased focus on

custom solutions


Prevention

Prevention

STANDARD

STANDARD plus

PREMIUM

PREMIUM plus

PREMIUM custom

Community level

Medium volume

customers with time

critical operations

High volume customers

Market Infrastructures

RTO (*)

<2 hours

<4 hours

<6 hours

* RTO: Recovery Time Objective LARC 2014 - SWIFT Services Overview - 29 May 2014 6

7 LARC 2014 - SWIFT Services Overview - 29 May 2014

More choice!

Adapting our offering to your

changing learning trends &

preferences

SWIFT Training today

4 learning channels: classroom, on-site, web class

and eTraining

Community

training

Specialised

training

Tailored training

Tailored training

+10.000 users

trained per year

Business analysts,

implementers, operators,

administrators, sales staff,

security officers, etc.

Using SWIFT – Certification Programme

Essential knowledge to get

started with SWIFT

Classroom courses &

eTraining modules

Specialised or advanced

knowledge & skills

Classroom courses, web

classes & Certification

Customised to an individual

institution

Private classroom courses,

web classes, eTraining

modules & Certification

8.8/10

customer

satisfaction

Entr

y level sessio

n


New &

wanted!

Be inspired…

Business & Standards

ISO 20022 for T2S

Connectivity

Deploying Alliance Access

Using SWIFT –

Certification Programme

Introduction to Financial Sanctions

TSU and BPO in 90 minutes

Alliance Access Administrator Optimising your Alliance

resilience

Creating SWIFT messages

SEPA – Are you ready?

ISO 20022 for JASDEC

Understanding Alliance Lite2

Alliance Access/Entry

Operator

SWIFTNet Security Officer

SWIFT for Corporates Specialist

Operating HSM

Operating RMA

Entr

y level sessio

n

More flexible approach…


Traffic data and

intelligence

Industry and initiatives

Business Operations

Advice

Technical Design and

Infrastructure Advice

Implementation

• New or changing MI

specs (T2S, DTCC,

SGX, CLS, CPA…)

• Regulation and

Compliance

• Cyber threat

• Operational excellence

• Care

Services

• Integration

services

• Installation

services

• Solution design

• Resilience

• Testing

• Cloud Services

• Landscape analysis

• Business Intelligence

• Governance

• TCO analysis and

benchmarking

• Operations

benchmarking

• Business Operations

review

• Market practice

implementation

• Standards

implementation

• SWIFT Ref


Strategy Design Internal

preparation Testing Go Live Operate

Impact

assessment

(Business and

Technical)

Solution

design

Integration

Services

Go Live

assistance

SWIFT Project Management

Support End-to-end

Implement

Testing

assistance

Support

Services

End-to-end

Project Management

Training and knowledge transfer

- Centre of Expertise

- E-training, Webex, Classroom, Custom

- Technical/Infrastructure, Business/Standards, Industry

Operational

Services


Access to expertise

Field Services

Adopt best practices

Benchmarking

Reduce time to market

SWIFT Project Management Support End-to-end


Analyze Design Implement Test Roll-out Operate

Consulting

Training

Reduce operating cost

Proactive risk mitigation Operations

Post-project support

Access to self-support tools

and engineers

Proactive monitoring and

problem avoidance

24x7 availability

Support

Build up in-house knowledge

and expertise

Increase automation and STP

Increase efficiency

Reduce TCO

Working with Banco Santander – Mexico

Federico Dávalos

Implementation Manager

Produban

Produban is part of the Santander Group and provides technology

services to the Santander Group’s financial entities in the

Americas.


S A N TA N D E R - M E X I C O O B J E C T I V E S

SWIFT consulting was engaged and worked together with the Bank to

find solutions for:

1 . M I G R AT I O N F R O M 6 . 0 TO 7 . 0

2 . I M P L E M E N TAT I O N D ATA B A S E R E C O V E RY

3 . S W I F T T R O U B L E S H O O T I N G T R A I N I N G

New initiatives

In-house expertise

LARC 2014 - SWIFT Services Overview - 29 May 2014

Benchmark

Advice

Train Implement

Operate

Support

S W I F T E N G A G E M E N T

15

Working with Banco Santander - Mexico


SANTANDER BENEFITS

1. Improved resilience – With the added Alliance Access DB

recovery license the system resilience has improved considerably

2. Improved technical expertise – The daily and personal

interactions with SWIFT consultants and engineers have improved

the SWIFT’s technical expertise at the Bank.

3. Business requirements accomplished

Where to find more info….

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Q&A

?

SWIFT Latin American Regional Conference (LARC) - 2014 28-28 May 2014 18

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Larc2014 - Services Portfolio

Economy & Finance

Transcript of Larc2014 - Services Portfolio