Lara Johnstone v CyberSmart: Correspondence to and from...
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Lara Johnstone v CyberSmart: Correspondence to and from CyberSmart: 02 Nov 2016 13:51 hrs - 17 Mar 2017 14:17 hrs
Transcript of Lara Johnstone v CyberSmart: Correspondence to and from...
Lara Johnstone v CyberSmart:
Correspondence to and from CyberSmart:
02 Nov 2016 13:51 hrs - 17 Mar 2017 14:17 hrs
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Nov 2, 2016 at 8:13 PM Subject: Cybersmart: Hosting and Banking Question for Blue Package
To: Cybersmart <[email protected]>
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Nov 2, 2016 at 8:13 PM Subject: Cybersmart: Hosting and Banking Question for Blue Package
To: Cybersmart <[email protected]>
Cybersmart ([email protected]) Cybersmart: Hosting and Banking Question for Blue Package I would like to purchase your blue hosting package for tygae.co.za Package R 215.99 Domain: R 75.00 Total: R 290.99 I do not have a bank account. Can I make a cash deposit into your bank account; and fax you a copy of the deposit slip; for your verification? If so: could you kindly provide your banking details for me to deposit the amount into your account; and the fax number where I should fax the deposit slip to. Many thanks Lara Johnstone PO Box 5042, George East, 6539 Cell: (071) 170 1954
From: Sakhindra Reddy via RT <[email protected]>
Date: Thu, Nov 3, 2016 at 8:46 AM Subject: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
From: Sakhindra Reddy via RT <[email protected]>
Date: Thu, Nov 3, 2016 at 8:46 AM Subject: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
Good Day Andrea You can do this, however please make payment first and send through the proof and I will then set the domain up for you. You can fax the slip or take a picture of it and attach it to this ticket, please also provide me full details that the domain should be under. Bank : First National Bank Cape Town Branch Account Name : Cybersmart (Pty) Ltd Account Number : 6203130385 Branch Code : 201409 Fax: 021 461 0015 Use the domain name as the reference. Kind Regards Sakhindra Reddy
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Nov 3, 2016 at 12:24 PM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Nov 3, 2016 at 12:24 PM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
Hi Sakhinda: No problem. Soon as I have deposited the funds; I shall send you the copy of the deposit information including all other required information; for you to verify that it is in your account; and once so done; for you to setup the account Thank you. Real Name: Lara Johnstone Pseudonym: Andrea Muhrrteyn.
From: Andrea Muhrrteyn <[email protected]>
Date: Fri, Nov 4, 2016 at 11:33 AM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
From: Andrea Muhrrteyn <[email protected]>
Date: Fri, Nov 4, 2016 at 11:33 AM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
HI Sakhinda Family with bank accounts tried to deposit into the account by EFT last night; and today via cash deposit; but FNB bank says the account number is wrong. It should be 11 digits, not ten. The account number used was as stated: 6203130385. Is that the correct bank account number? Lara
From: Sakhindra Reddy via RT <[email protected]>
Date: Mon, Nov 7, 2016 at 12:20 PM Subject: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
From: Sakhindra Reddy via RT <[email protected]>
Date: Mon, Nov 7, 2016 at 12:20 PM Subject: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
Good Day Lara Please forgive me, the correct account number is : 62031303853 . I apologize once more. Kind Regards Sakhindra Reddy
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 12:27 PM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Proof of Payment for Blue Package: tygae.org.za
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 12:27 PM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Proof of Payment for Blue Package: tygae.org.za
Attachment: 16-11-05_CyberSmart_Tygae_R290.pdf
Sakhindra
I was just busy email you; when I received your email. Thank you for the correct bank account number.
When you did not respond. I telephoned and spoke to someone at tech support; who said that the account staff had already left for the weekend. He checked the bank account number for me; and provided me with the correct number; same as yours a few minutes ago. A family member subsequently deposited the money into Cybersmart bank account. Below are the details for establishing the account, including the attached printed statement documenting deposit of R290.99 into Cybersmart account. Domain: tygae.org.za Name: Lara Johnstone ID: 661204 0012 086 Mobile Number: (071) 170 1954 Tel Number: (044) 870 7239 Email address: [email protected] Street Address: 16 Taaibos Ave, Heatherpark, George, 6529 Postal Address: PO Box 5042, George East, 6539 Enclosed: EFT deposit by Clive Johnstone into Cybersmart Account on 05 Nov 2016 Amount: R290.99 Name: Cybersmart Pty Lt Branch Code: 201409 Account Number: [..] redacted [..] Reference: tygae Many thanks Lara Johnstone
From: Sakhindra Reddy via RT <[email protected]> Date: Mon, Nov 7, 2016 at 2:19 PM
Subject: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package To: [email protected]
From: Sakhindra Reddy via RT <[email protected]> Date: Mon, Nov 7, 2016 at 2:19 PM
Subject: [cybersmart.co.za #1357946] Cybersmart: Hosting and Banking Question for Blue Package
Good Day Lara The domain has been registered, I have sent you login details along with email settings. Kind Regards Sakhindra Reddy
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 4:34 PM Subject: Re: [cybersmart.co.za #1357946] tygae.org.za: FTP login and Email question
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 4:34 PM Subject: Re: [cybersmart.co.za #1357946] tygae.org.za: FTP login and Email question
Hi Sakhindra
I received the login details. The FTP found the server address: cpanel20.mywebserver.co.za; but it did not log in. The password has an I letter, which could be both capital I; or low case l. I tried both, neither worked. Also: How do I setup email accounts? Lara
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 4:57 PM Subject: Re: [cybersmart.co.za #1357946] tygae.org.za: FTP login and Email question
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 4:57 PM Subject: Re: [cybersmart.co.za #1357946] tygae.org.za: FTP login and Email question
Attachment: 16-11-06_TygaeCS_FTP_LoginInfo_LogInDenied-FTPsettings.png
Sakhinda
I am using Classic FTP File Transfer Software Here is a screenshot of the FTP settings I used. Lara
From: <[email protected]>
Date: Thu, Dec 1, 2016 at 2:37 PM Subject: Computer Generated Tax invoice 20161210246.
---------- Forwarded message ---------- From: <[email protected]> Date: Thu, Dec 1, 2016 at 2:37 PM Subject: Computer Generated Tax invoice 20161210246. To: [email protected]
Cybersmart Physical Address Cybersmart (Pty) Ltd 72 Canterbury Street, Zonnebloem Postal Address PO Box 50718 Waterfront 8002 Phone: (021) 460 0402 Fax: (087) 625 0003 Email: [email protected]
Registration Number : 2007/013792/07
VAT Number : 4790197802
Tax Invoice Number : 20161210246.
--------------- Computer Generated Tax Invoice
---------------------------------------------------------------
Client :
Lara Johnstone 16 Taaibos Ave, Heatherpark, George, 6529 PO Box 5042, George East, 6539 (044)8707239 [email protected]
Date : 2016-12-01
Order Number
:
bulkInvoicing_run_on_2016-12-01
Not VAT Registered
Quantity Description Unit Price
Total
1.0000 hosting:ss-defcon.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:eop-leg-sub.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:eop-nwo-scf.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:military-gospel.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:sqswans.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:sqworms.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:ig.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:eop-nwo-sco.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:eop-v-wip.tygae.org.za for 2016-12 21.9298 21.93
1.0000 hosting:eop-miled-clerk.tygae.org.za for 2016-12
21.9298 21.93
1.0000 hosting:eop-adr.tygae.org.za for 2016-12 21.9298 21.93
Please note: Payments are due 7 days from presentation of invoice unless you have a debit order lodged with us Services will be suspended if payment is not received by the 15th of each month or in the event of the debit order failing . Interest on overdue amounts is calculated at 3 percent above Prime.
For EFT Payments, deposit into :
Bank : First National Bank Cape Town Branch
Account Name : Cybersmart (Pty) Ltd Account Number : 62031303853 Branch Code : 201409  
Please do not post cheques as we will not be held liable if services are disrupted resulting from money
Sub Total
263.16
not received due to postal delays.
NB please quote your company code larajo0 as the reference on the deposit slip,if your company code is too long , please enter as many characters as possible.
Note: in the event of your online banking requiring eight ( 8 ) digits for the branch code, please use the following branch code: 20140900 PLEASE NOTE: You may have received what looks like a DUPLICATE invoice.We charge in advance, so the one invoice will be for last month's services, the other for this month's services . Before you query, please view your statement
Vat @ 14% 36.84
Total 300.0
0
From: Zisanda Ntantiso via RT <[email protected]>
Date: Mon, Jan 23, 2017 at 1:51 PM
Subject: [cybersmart.co.za #1366811] larajo0 invalid bank details: invalid branch To:
---------- Forwarded message ---------- From: Zisanda Ntantiso via RT <[email protected]> Date: Mon, Jan 23, 2017 at 1:51 PM Subject: [cybersmart.co.za #1366811] larajo0 invalid bank details: invalid branch To: Cc: [email protected]
Good day.
Please be advised that we tried to phone you however there was no answer.
The reason for the call was verify the details provided when the application was made.
Attached is the Blank Debit order Form
Kindly fill it in and send to us with a copy of your ID and proof of residence.
Regards
Zisanda
From: Andrea Muhrrteyn <[email protected]>
Date: Sat, Jan 28, 2017 at 5:14 PM Subject: Re: [cybersmart.co.za #1366811] larajo0 invalid bank details: invalid branch
To: [email protected] Cc: Cybersmart <[email protected]>, Sakhindra Reddy <[email protected]>
From: Andrea Muhrrteyn <[email protected]> Date: Sat, Jan 28, 2017 at 5:14 PM
Subject: Re: [cybersmart.co.za #1366811] larajo0 invalid bank details: invalid branch
To: [email protected] Cc: Cybersmart <[email protected]>, Sakhindra Reddy <[email protected]>
Zisanda: What number did you call to phone me on? What details do you need to confirm? My account is not on monthly debit orders. I paid in full for a year, confirmed by Sakhindra Reddy who set up the tygae.org.za account, after confirmation of receipt of the EFT. Below and Attached is the EFT transfer for 12 months service correspondence sent to Sakhindra Reddy for your records: ____________________________________ From: Andrea Muhrrteyn <[email protected]> Date: Mon, Nov 7, 2016 at 12:27 PM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Proof of Payment for Blue Package: tygae.org.za
Attachment: 16-11-05_CyberSmart_Tygae_R290.pdf
Sakhindra I was just busy email you; when I received your email. Thank you for the correct bank account number.
When you did not respond. I telephoned and spoke to someone at tech support; who said that the account staff had already left for the weekend. He checked the bank account number for me; and provided me with the correct number; same as yours a few minutes ago.
A family member subsequently deposited the money into Cybersmart bank account. Below are the details for establishing the account, including the attached printed statement documenting deposit of R290.99 into Cybersmart account. Domain: tygae.org.za Name: Lara Johnstone ID: 661204 0012 086 Mobile Number: (071) 170 1954 Tel Number: (044) 870 7239 Email address: [email protected] Street Address: 16 Taaibos Ave, Heatherpark, George, 6529 Postal Address: PO Box 5042, George East, 6539 Enclosed: EFT deposit by Clive Johnstone into Cybersmart Account on 05 Nov 2016 Amount: R290.99 Name: Cybersmart Pty Lt Branch Code: 201409 Account Number: 62031303853 Reference: tygae Many thanks Lara Johnstone
From: <[email protected]>
Date: Sat, Jan 14, 2017 at 9:14 AM Subject: Please pay your Cybersmart account to avoid service disruption
___________________________________ From: <[email protected]>
Date: Sat, Jan 14, 2017 at 9:14 AM Subject: Please pay your Cybersmart account to avoid service disruption
Good Day, We regret to advise you that your Cybersmart account is overdue by an amount of 300. Please settle this outstanding amount immediately using "larajo0" as your beneficiary reference. The summary of your account is as follows: Balance : 600.00 current : 300.00 30 days : 300.00 60 days : 0.00 90+ days : 0.00 outstanding: 300 A detailed statement can be downloaded from https://www.cybersmart.co.za/billinghome.cgi As per our contractual agreement, interest is charged at 13% per annum compounded monthly. In order to avoid interest being charged, the balance on your account ( 600.00) needs to be received by Cybersmart by 2017-01-16. However, in order to avoid a disruption of your service a minimum amount of 300 needs to be paid by 2017-01-18. Cybersmart bank details are provided below for your convenience: Bank : First National Bank Cape Town Branch Account Name : Cybersmart Ltd Account Number : 62031303853 Branch Code : 201409 reference : larajo0 Thank you for your urgent attention to this matter. Team Cybersmart
From: Andrea Muhrrteyn <[email protected]>
Date: Sat, Jan 28, 2017 at 8:40 PM Subject: Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07
Nov 2017. To: Cybersmart <[email protected]>
Encl: 16-11-05_CyberSmart_Tygae_R290.pdf
From: Andrea Muhrrteyn <[email protected]>
Date: Sat, Jan 28, 2017 at 8:40 PM
Subject: Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
To: Cybersmart <[email protected]>
Team Cybersmart:
Encl: 16-11-05_CyberSmart_Tygae_R290.pdf
Re: Error in Cybersmart account - tygae.org.za: Correction: Blue Package Paid in Full till
07 Nov 2017.
I received your email sent 14 January 2017 at 09:14 hrs.
Your billing information regarding the details of account: tygae.org.za are incorrect.
The tygae.org.za account is paid up in full for a period of 12 months, on 05 November 2016. The
payment was confirmed by Sakhinda Reddy on 07 November 2016, when the tygae.org.za account was
setup.
Proof of payment for Blue Package was made to Cybersmart for a period of one year:
Blue Package:
Price Per Month: R25 per month
Disk Space: 3 Gigs
SSL Cert: Free
Emails: 30
Package R 215.99 [including discount for paying for entire year in advance]
Domain: R 75.00
Total: R 290.99
Furthermore I did not enter into any agreement with Cybersmart regarding interest charges. I paid
in full.
If you do not want the tygae.org.za website hosted on your servers for any ideological or other reasons;
kindly let me know, and we can mutually agree to terminate the aforementioned tygae.org.za
agreement, within a period of 30 days, and you can refund me the difference for the amount paid, and
I shall see if I can find another hosting service, who is willing to host the information.
Lara Johnstone
Cell: 071 170 1954
______________________________________________ From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Nov 7, 2016 at 12:27 PM Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Proof of Payment for Blue Package: tygae.org.za
Attachment: 16-11-05_CyberSmart_Tygae_R290.pdf
Sakhindra
I was just busy email you; when I received your email. Thank you for the correct bank account number.
When you did not respond. I telephoned and spoke to someone at tech support; who said that the account staff had already left for the weekend. He checked the bank account number for me; and provided me with the correct number; same as yours a few minutes ago. A family member subsequently deposited the money into Cybersmart bank account. Below are the details for establishing the account, including the attached printed statement documenting deposit of R290.99 into Cybersmart account. Domain: tygae.org.za
Name: Lara Johnstone
ID: 661204 0012 086
Mobile Number: (071) 170 1954
Tel Number: (044) 870 7239
Email address: [email protected]
Street Address: 16 Taaibos Ave, Heatherpark, George, 6529
Postal Address: PO Box 5042, George East, 6539
Enclosed: EFT deposit by Clive Johnstone into Cybersmart Account on 05 Nov 2016
Amount: R290.99
Name: Cybersmart Pty Lt Branch Code: 201409
Account Number: 62031303853
Reference: tygae
Many thanks
Lara Johnstone
___________________________________
From: <[email protected]> Date: Sat, Jan 14, 2017 at 9:14 AM Subject: Please pay your Cybersmart account to avoid service disruption To: [email protected]
Good Day, We regret to advise you that your Cybersmart account is overdue by an amount of 300. Please settle this outstanding amount immediately using "larajo0" as your beneficiary reference. The summary of your account is as follows: Balance : 600.00 current : 300.00 30 days : 300.00 60 days : 0.00 90+ days : 0.00 outstanding: 300 A detailed statement can be downloaded from https://www.cybersmart.co.za/billinghome.cgi As per our contractual agreement, interest is charged at 13% per annum compounded monthly. In order to avoid interest being charged, the balance on your account ( 600.00) needs to be received by Cybersmart by 2017-01-16. However, in order to avoid a disruption of your service a minimum amount of 300 needs to be paid by 2017-01-18. Cybersmart bank details are provided below for your convenience: Bank : First National Bank Cape Town Branch Account Name : Cybersmart Ltd Account Number : 62031303853 Branch Code : 201409 reference : larajo0 Thank you for your urgent attention to this matter. Team Cybersmart www.cybersmart.co.za Call Centre 086 100 FAST
From: Cybersmart (086100fast) via RT <[email protected]>
Date: Sat, Jan 28, 2017 at 8:40 PM Subject: [cybersmart.co.za #1562209] AutoReply: Re: Error in Cybersmart Billing of account - tygae.org.za:
Correction: Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
From: Cybersmart (086100fast) via RT <[email protected]> Date: Sat, Jan 28, 2017 at 8:40 PM
Subject: [cybersmart.co.za #1562209] AutoReply: Re: Error in Cybersmart Billing of account - tygae.org.za:
Correction: Blue Package Paid in Full till 07 Nov 2017. To: [email protected] Hello
We have received your query titled "Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.", and it is receiving our urgent attention.
Should you wish to review your ADSL logs or follow the progress of your ADSL installation please visit: http://www.cybersmart.co.za/logs.cgi
Your query has been assigned an ID of [cybersmart.co.za #1562209] and will be dealt with as soon as possible. Queries are usually responded to within 8 hours and can be followed up on by quoting the supplied ticket reference number.
If you wish to add additional information regarding this query, please reply to this email with the subject : [cybersmart.co.za #1562209]
Please reply and add the following (relevant) information if you have not done so in the original query:
Your adsl username (if you have an adsl problem or email problem) Router make and model number ( if you have an adsl problem ) Your dialup username ( if you have a dialup problem or email problem ) Your website name ( if you have a problem with your website ) The email address that is not working ( if you have an email problem ) The company name that appears on your invoice (if you have an accounts query ) Whether you are using a PC or a Mac or Linux An approximate time when the problem occurred
Should you wish to escalate your query after 8 hours please email [email protected] and quote your Ticket number (#1562209) in the subject line.
Thank you,
Cybersmart
From: <[email protected]> Date: Wed, Feb 1, 2017 at 1:56 PM
Subject: Computer Generated Tax invoice 20170210093. To: [email protected]
From: <[email protected]>
Date: Wed, Feb 1, 2017 at 1:56 PM Subject: Computer Generated Tax invoice 20170210093.
Cybersmart Physical Address Cybersmart (Pty) Ltd 72 Canterbury Street, Zonnebloem Postal Address PO Box 50718 Waterfront 8002 Phone: (021) 460 0402 Fax: (087) 625 0003 Email: [email protected]
Registration Number : 2007/013792/07
VAT Number : 4790197802
Tax Invoice Number : 20170210093.
--------------- Computer Generated Tax Invoice
---------------------------------------------------------------
Client :
Lara Johnstone 16 Taaibos Ave, Heatherpark, George, 6529 PO Box 5042, George East, 6539 (044)8707239 [email protected]
Date : 2017-02-01
Order Number
:
bulkInvoicing_run_on_2017-02-01
Not VAT Registered
Quantity Description Unit Price
Total
1.0000 hosting:ss-defcon.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:eop-leg-sub.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:eop-nwo-scf.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:military-gospel.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:sqswans.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:sqworms.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:ig.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:eop-nwo-sco.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:eop-v-wip.tygae.org.za for 2017-02 21.9298 21.93
1.0000 hosting:eop-miled-clerk.tygae.org.za for 2017-02
21.9298 21.93
1.0000 hosting:eop-adr.tygae.org.za for 2017-02 21.9298 21.93
Please note: Payments are due 7 days from presentation of invoice unless you have a debit order lodged with us Services will be suspended if payment is not received by the 15th of each month or in the event of the debit order failing . Interest on overdue amounts is calculated at 3 percent above Prime.
For EFT Payments, deposit into :
Bank : First National Bank Cape Town Branch
Account Name : Cybersmart (Pty) Ltd Account Number : 62031303853 Branch Code : 201409  
Please do not post cheques as we will not be held liable if services are disrupted resulting from money
Sub Total
263.16
not received due to postal delays.
NB please quote your company code larajo0 as the reference on the deposit slip,if your company code is too long , please enter as many characters as possible.
Note: in the event of your online banking requiring eight ( 8 ) digits for the branch code, please use the following branch code: 20140900 PLEASE NOTE: You may have received what looks like a DUPLICATE invoice.We charge in advance, so the one invoice will be for last month's services, the other for this month's services . Before you query, please view your statement
Vat @ 14% 36.84
Total 300.0
0
From: <[email protected]> Date: Wed, Feb 8, 2017 at 9:11 AM
Subject: Please pay your Cybersmart account to avoid service disruption To: [email protected]
From: <[email protected]>
Date: Wed, Feb 8, 2017 at 9:11 AM Subject: Please pay your Cybersmart account to avoid service disruption
To: [email protected] Good Day, We regret to advise you that your Cybersmart account is overdue by an amount of 603.25. Please settle this outstanding amount immediately using "larajo0" as your beneficiary reference. The summary of your account is as follows: Balance : 903.25 current : 300.00 30 days : 303.25 60 days : 300.00 90+ days : 0.00 outstanding: 603.25 A detailed statement can be downloaded from https://www.cybersmart.co.za/billinghome.cgi As per our contractual agreement, interest is charged at 13% per annum compounded monthly. In order to avoid interest being charged, the balance on your account ( 903.25) needs to be received by Cybersmart by 2017-02-16. However, in order to avoid a disruption of your service a minimum amount of 603.25 needs to be paid by 2017-02-18. Cybersmart bank details are provided below for your convenience: Bank : First National Bank Cape Town Branch Account Name : Cybersmart Ltd Account Number : 62031303853 Branch Code : 201409 reference : larajo0 Thank you for your urgent attention to this matter.
09 Feb 2017 Telephone Call to Cybersmart: Marlin L Ref: Cybersmart # 1562209: Error in Cybersmart Billing of account – tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017
09 Feb 2017
Telephoned Cybersmart at: 021 286 0123
Spoke to Marlin L.
Notified him of Cybersmart # 1562209: Error in Cybersmart Billing of account – tygae.org.za:
Correction: Blue Package Paid in Full till 07 Nov 2017.
Marlin L verified the accuracy of tygae.org.za blue package paid in full to Sakhindra. Confirmed that
the billing and subsequent repeat correspondence regarding the billing was computer generated. He
tried to get hold of Sakhindra, but she was not available. Said he would share the information with
one of his team leaders, who would get back to me.
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 2, 2017 at 10:47 AM
Subject: Re: [cybersmart.co.za #1562209] AutoReply: Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
To: [email protected], [email protected]
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 2, 2017 at 10:47 AM Subject: Re: [cybersmart.co.za #1562209] AutoReply: Re: Error in Cybersmart Billing of account - tygae.org.za:
Correction: Blue Package Paid in Full till 07 Nov 2017. To: [email protected], [email protected]
Although Cybersmart accounts service is horrendous, as noted below; the technical hosting service
has been very good.
I would like to upgrade my package from blue to green; which shall be paid in full in advance in cash
per transfer to Sakhindra, once Cybersmart accounts department have resolved the error in your
billing of account: tygae.org.za, as detailed in full below. Summary: Tygae.org.za was purchased as a blue package and paid in full for an entire year upto 7
Nov 2017: amount R290 to Sakhindra Reddy. Lara Johnstone aka Andrea Muhrrteyn Cell: (071) 071 1954 ------------------------------- 09 Feb 2017 Telephoned Cybersmart at: 021 286 0123 Spoke to Marlin L. Notified him of Cybersmart # 1562209: Error in Cybersmart Billing of account – tygae.org.za:
Correction: Blue Package Paid in Full till 07 Nov 2017. Marlin L verified the accuracy of tygae.org.za blue package paid in full to Sakhindra. Confirmed that
the billing and subsequent repeat correspondence regarding the billing was computer generated. He
tried to get hold of Sakhindra, but she was not available. Said he would share the information with
one of his team leaders, who would get back to me. There has been no response from Marlin L, or Cybersmart.
28 Feb 2017:
Telephoned: 021 286 0123
Long call line, ended call.
From: Kanyiso Tontsi via RT <[email protected]>
Date: Tue, Mar 7, 2017 at 3:34 PM
Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
From: Kanyiso Tontsi via RT <[email protected]>
Date: Tue, Mar 7, 2017 at 3:34 PM Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
Good Day Thank you for your email. My apologies for the delay in responding to this email. Please find the attached Invoices for Jan, Feb and Mar 2017. Kindly note that we have received your payment of R 290.99 on the 5th of November 2017. However there is still an outstanding Invoices for January, February and March 2017 for hosting your Domains. Regards Kanyiso On Sat Jan 28 20:40:54 2017, [email protected] wrote: Team Cybersmart: Encl: 16-11-05_CyberSmart_Tygae_R290.pdf Re: Error in Cybersmart account - tygae.org.za: Correction: Blue Package Paid in Full till
07 Nov 2017. I received your email sent 14 January 2017 at 09:14 hrs. Your billing information regarding the details of account: tygae.org.za are incorrect.
The tygae.org.za account is paid up in full for a period of 12 months, on 05 November 2016. The
payment was confirmed by Sakhinda Reddy on 07 November 2016, when the tygae.org.za account was
setup. Proof of payment for Blue Package was made to Cybersmart for a period of one year: Blue Package: Price Per Month: R25 per month Disk Space: 3 Gigs SSL Cert: Free Emails: 30 Package R 215.99 [including discount for paying for entire year in advance] Domain: R 75.00 Total: R 290.99 Furthermore I did not enter into any agreement with Cybersmart regarding interest charges. I paid
in full. If you do not want the tygae.org.za website hosted on your servers for any ideological or other reasons;
kindly let me know, and we can mutually agree to terminate the
aforementioned tygae.org.za agreement, within a period of 30 days, and you can refund me the
difference for the amount paid, and I shall see if I can find another hosting service, who is willing to
host the information. Lara Johnstone Cell: 071 170 1954
______________________________________________
From: Andrea Muhrrteyn <[email protected]> Date: Mon, Nov 7, 2016 at 12:27 PM
Subject: Re: [cybersmart.co.za #1357946] Cybersmart: Proof of Payment for Blue Package: tygae.org.za
To: [email protected] Attachment: 16-11-05_CyberSmart_Tygae_R290.pdf
Sakhindra
I was just busy email you; when I received your email. Thank you for the correct bank account number.
When you did not respond. I telephoned and spoke to someone at tech support; who said that the account staff had already left for the weekend. He checked the bank account number for me; and provided me with the correct number; same as yours a few minutes ago. A family member subsequently deposited the money into Cybersmart bank account. Below are the details for establishing the account, including the attached printed statement documenting deposit of R290.99 into Cybersmart account. Domain: tygae.org.za
Name: Lara Johnstone
ID: 661204 0012 086
Mobile Number: (071) 170 1954
Tel Number: (044) 870 7239
Email address: [email protected]
Street Address: 16 Taaibos Ave, Heatherpark, George, 6529
Postal Address: PO Box 5042, George East, 6539
Enclosed: EFT deposit by Clive Johnstone into Cybersmart Account on 05 Nov 2016
Amount: R290.99
Name: Cybersmart Pty Lt Branch Code: 201409
Account Number: 62031303853
Reference: tygae
Many thanks
Lara Johnstone
___________________________________
From: <[email protected]>
Date: Sat, Jan 14, 2017 at 9:14 AM Subject: Please pay your Cybersmart account to avoid service disruption To: [email protected]
Good Day, We regret to advise you that your Cybersmart account is overdue by an amount of 300. Please settle this outstanding amount immediately using "larajo0" as your beneficiary reference. The summary of your account is as follows: Balance : 600.00 current : 300.00 30 days : 300.00 60 days : 0.00 90+ days : 0.00 outstanding: 300 A detailed statement can be downloaded from https://www.cybersmart.co.za/billinghome.cgi As per our contractual agreement, interest is charged at 13% per annum compounded
monthly. In order to avoid interest being charged, the balance on your account ( 600.00) needs to be received by Cybersmart by 2017-01-16. However, in order to avoid a disruption of your service a minimum amount of 300 needs to be paid by 2017-01-18. Cybersmart bank details are provided below for your convenience: Bank : First National Bank Cape Town Branch Account Name : Cybersmart Ltd Account Number : 62031303853 Branch Code : 201409 reference : larajo0 Thank you for your urgent attention to this matter. Team Cybersmart www.cybersmart.co.za Call Centre 086 100 FAST
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Mar 8, 2017 at 3:17 AM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Mar 8, 2017 at 3:17 AM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
Kanyiso Tontsi Did you read my email? What do you not understand about:
Re: Error in Cybersmart account - tygae.org.za: Correction: Blue Package Paid in Full
till 07 Nov 2017. I received your email sent 14 January 2017 at 09:14 hrs. Your billing information regarding the details of account: tygae.org.za are incorrect. The tygae.org.za account is paid up in full for a period of 12 months, on 05 November 2016. The
payment was confirmed by Sakhinda Reddy on 07 November 2016, when the tygae.org.za account
was setup. Proof of payment for Blue Package was made to Cybersmart for a period of one year: Blue Package: Price Per Month: R25 per month Disk Space: 3 Gigs SSL Cert: Free Emails: 30 Package R 215.99 [including discount for paying for entire year in advance] Domain: R 75.00 Total: R 290.99 Furthermore I did not enter into any agreement with Cybersmart regarding interest charges. I
paid in full. Lara Johnstone Cell: 071 170 1954
What do you not understand about PAID IN FULL FOR ONE YEAR TILL 07 NOVEMBER 2017. Today is 08 March 2017. I do not owe you one cent until 07 December this year. I PAID IN FULL FOR ONE YEAR UNTIL 07 NOVEMBER 2017! There are still 8 more months before I need to pay you, for the next year.. if I decide to use your services again. The Blue Package is R25 a month; which I paid in full for an entire year. Did you make an innocent mistake, or are you involved in Fraud? If the former, kindly apologize. If the latter, I shall file a fraud complaint with the Police. Lara Johnstone
08 March 2017: Robin:
08 March 2017: 16:30 hrs
Telephoned Cybersmart Accounts: 021 286 0123
Spoke to Robin in Technical Support.
Robin confirmed that tygae.org.za account: included one domain only: tygae.org.za; Zero Add On
Domains. Sub-domains are part of the one domain package, and not included as additional
domains. Tygae was set to a blue package of 3 GB disk space.
From: Kanyiso Tontsi via RT <[email protected]>
Date: Wed, Mar 8, 2017 at 8:42 AM
Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
From: Kanyiso Tontsi via RT <[email protected]>
Date: Wed, Mar 8, 2017 at 8:42 AM Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
Good Day Thank you for your email. Kindly note that I have read and understood your email please kindly study the attachments I sent to you. Please be advised that you have more that just one domain with us which you still liable to pay see list below. tygae.org.za Blue Package [disabled] apd-v-ajm.tygae.org.za Blue Package [disabled] eop-nwo-sco.tygae.org.za Blue Package [disabled] eop-pow-sub.tygae.org.za Blue Package [disabled] eop-ref.tygae.org.za Blue Package [disabled] eop-rh-fr.tygae.org.za Blue Package [disabled] eop-v-bgwef.tygae.org.za Blue Package [disabled] eop-v-nobel.tygae.org.za Blue Package [disabled] eop-v-wip-psych.tygae.org.za Blue Package [disabled] eop-v-wip-ref.tygae.org.za Blue Package [disabled] eop-v-wip.tygae.org.za Blue Package [disabled] eop-wt.tygae.org.za Blue Package [disabled] eop-adr.tygae.org.za Blue Package [disabled] ig.tygae.org.za Blue Package [disabled] js-ror.tygae.org.za Blue Package [disabled] lj-v-bb.tygae.org.za Blue Package [disabled] lj-v-chj.tygae.org.za Blue Package [disabled] lj-v-ftm.tygae.org.za Blue Package [disabled] lj-v-mweb.tygae.org.za Blue Package [disabled] lj-v-trc.tygae.org.za Blue Package [disabled] lj-v-wh.tygae.org.za Blue Package [disabled]
military-gospel.tygae.org.za Blue Package [disabled] sqswans.tygae.org.za Blue Package [disabled] eop-axis-milnec-evac.tygae.org.za Blue Package [disabled] sqworms.tygae.org.za Blue Package [disabled] ss-defcon.tygae.org.za Blue Package [disabled] state-v-lj.tygae.org.za Blue Package [disabled] tc-v-rm.tygae.org.za Blue Package [disabled] uk-v-ac.tygae.org.za Blue Package [disabled] uk-v-tm.tygae.org.za Blue Package [disabled] us-v-ab.tygae.org.za Blue Package [disabled] us-v-dsr.tygae.org.za Blue Package [disabled] us-v-tjm.tygae.org.za Blue Package [disabled] eop-cop21.tygae.org.za Blue Package [disabled] eop-ftbragg.tygae.org.za Blue Package [disabled] eop-leg-sub.tygae.org.za Blue Package [disabled] eop-miled-clerk.tygae.org.za Blue Package [disabled] eop-nte-gma-potus.tygae.org.za Blue Package [disabled] eop-nwo-scf.tygae.org.za Blue Package [disabled] jp-v-su.tygae.org.za Blue Package [disabled] no-v-ab.tygae.org.za Blue Package [disabled] eop-cpac17.tygae.org.za Blue Package [disabled] fuc-v-nsa.tygae.org.za Blue Package [disabled] eop-v-wip-media.tygae.org.za Blue Package [disabled] eop-fsb.tygae.org.za Blue Package [disabled] eop-natsec.tygae.org.za Blue Package [disabled] ru-v-pr.tygae.org.za Blue Package [disabled] Regards Kanyiso
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Mar 8, 2017 at 1:10 PM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
From: Andrea Muhrrteyn <[email protected]> Date: Wed, Mar 8, 2017 at 1:10 PM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
Khanyiso
Could you kindly inform me of the name and contact details of your lawyers. Thank you. Lara Johnstone.
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Mar 8, 2017 at 7:31 PM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
To: [email protected], Cybersmart <[email protected]> Attachments: 17-03-08_TygaeCPanel_DiskUsageMax-3GB-AddOnDomains-Zero.png; 17-03-08_Cybersmart-
WebsiteHostingPackages_Blue-Diskspace-3GB-R25pm.png
From: Andrea Muhrrteyn <[email protected]>
Date: Wed, Mar 8, 2017 at 7:31 PM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected], Cybersmart <[email protected]>
Attachments: 17-03-08_TygaeCPanel_DiskUsageMax-3GB-AddOnDomains-Zero.png; 17-03-08_Cybersmart-
WebsiteHostingPackages_Blue-Diskspace-3GB-R25pm.png
Kanyiso Tontsi
Waited all afternoon for you to provide your lawyers name and contact details.
Telephoned Cybersmart: 021 286 0123.
Spoke to Robin in Technical Support.
Robin confirmed that tygae.org.za account: included one domain only: tygae.org.za; sub-domains; i.e.
any sub-domain that ends in .tygae.org.za is part of the tygae.org.za one domain package.
Subdomains are not included as additional domains. Tygae was set to a maximum of 3 GB disk space,
which is the blue package.
Attached Screenshots:
* Tygae CPanel: showing 1 Domain, Blue Package: Max: 3 GB.
* Cybersmart Website Hosting Advertising: Blue Package: 3 GB: R25 per month.
Still waiting for an apology, or your lawyers contact details. Would you prefer that I contact the
police; with a fraud complaint?
Lara Johnstone. .
From: cPanel on cpanel20.mywebserver.co.za <[email protected]> Date: Thu, Mar 9, 2017 at 8:20 AM
Subject: [cpanel20.mywebserver.co.za] Account Suspended: larajo0 (tygae.org.za) To: [email protected]
From: cPanel on cpanel20.mywebserver.co.za <[email protected]> Date: Thu, Mar 9, 2017 at 8:20 AM
Subject: [cpanel20.mywebserver.co.za] Account Suspended: larajo0 (tygae.org.za) To: [email protected]
Account Suspended
Domain: tygae.org.za
Username: larajo0
Reason: Client refuse to make payment on this account
The account was suspended by the reseller “cybersma” with the effective UID of “root”.
From: Malon Chetty via RT <[email protected]>
Date: Thu, Mar 9, 2017 at 10:45 AM Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017.
From: Malon Chetty via RT <[email protected]> Date: Thu, Mar 9, 2017 at 10:45 AM
Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
To: [email protected] Hi Andrea I found the issue, this is due to the sub domains. Let me get the accounts dept to fix this issue. Regards
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 9, 2017 at 3:57 PM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: Sakhindra Reddy <[email protected]>
From: Andrea Muhrrteyn <[email protected]> Date: Thu, Mar 9, 2017 at 3:57 PM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
To: Sakhindra Reddy <[email protected]>
Malon Chetty: Could you kindly let me know how long it would take for you to get the accounts dept to fix the issue. Lara Johnstone
From: cPanel on cpanel20.mywebserver.co.za <[email protected]>
Date: Thu, Mar 9, 2017 at 4:44 PM Subject: [cpanel20.mywebserver.co.za] Account Unsuspended: larajo0 (tygae.org.za)
From: cPanel on cpanel20.mywebserver.co.za <[email protected]>
Date: Thu, Mar 9, 2017 at 4:44 PM Subject: [cpanel20.mywebserver.co.za] Account Unsuspended: larajo0 (tygae.org.za)
Account Unsuspended
Domain: tygae.org.za
Username: larajo0
The account was unsuspended by the reseller “cybersma” with the effective UID of “root”.
Twitter Correspondence: 09 Mar: 16:43 hrs – 18:09 hrs
* Timothy McVeigh .. CPanel
» Timothy McVeigh, Stan McChrystal, Kremlin English, Igor Strelkov, Cybersmart, SA Police, C Panel
* 09 Mar: Tygae EoP v WiP Neg Suspended by Cybersmart via cPanel
* Tygae: EoP Leg Sub / EoP NWO SCO: LJ v Cybersmart, US v TJ McVeigh, EoP Axis MilNec Evac,
EoP NTE GMA Potus, EoP v WiP NWO Neg.
Timothy McVeigh: @Timothy4316; Stan McChrystal: @StanMcChrystal; Kremlin English:
@Kremlin_E; Igor Strelkov; @IgorStrelkov1; Cybersmart: @CyberSmartADSL; SA Police:
@SAPoliceService; C Panel: @cPanel
EoP MILED Clerk: 09 Mar 2017: 16:43 hrs: @Timothy4316 @StanMcChrystal @Kremlin_E
@IgorStrelkov1 EoP v WiP Neg Suspended by @CyberSmartADSL Looting. Will notify
@SAPoliceService.
EoP MILED Clerk: 09 Mar 2017: 17:01 hrs: @Timothy4316 @StanMcChrystal @Kremlin_E
@SAPoliceService @cPanel & @CyberSmartADSL reinstated http://tygae.org.za a/c at: 16:44 hrs.
EoP MILED Clerk: 09 Mar 2017: 18:09 hrs: @Timothy4316 @StanMcChrystal @Kremlin_E @cPanel
@IgorStrelkov1 Waiting for @CyberSmartADSL to provide details of tygae account status.
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 9, 2017 at 5:25 PM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
To: Sakhindra Reddy <[email protected]>
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 9, 2017 at 5:25 PM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: Sakhindra Reddy <[email protected]>
Malon Chetty
I was notified by CPanel that Cybersmart had terminated the tygae.org.za account, alleging that I had refused to make payment on the account. When can I expect Cybersmart to confirm in black and white the technical and financial status of the tygae.org.za account: one domain, type of package: blue, paid in full until 7 November 2017, etc? Lara Johnstone
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 9, 2017 at 6:00 PM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: Sakhindra Reddy <[email protected]>
From: Andrea Muhrrteyn <[email protected]> Date: Thu, Mar 9, 2017 at 6:00 PM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: Sakhindra Reddy <[email protected]>
Malon Chetty:
Apologies, I did not include in previous email that Cpanel reinstated the tygae.org.za account.
When can I expect Cybersmart to confirm in black and white the technical and financial status of
the tygae.org.za account: one domain, type of package: blue, paid in full until 7 November 2017, etc?
Lara Johnstone
From: Kanyiso Tontsi via RT <[email protected]>
Date: Fri, Mar 10, 2017 at 10:30 AM
Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
From: Kanyiso Tontsi via RT <[email protected]> Date: Fri, Mar 10, 2017 at 10:30 AM
Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
Good Day Thank you for your email. My apologies for the inconvenience caused. Please note that I have request to pass credit for the incorrect billing and I will let you know when everything is sorted. Please be advised that I have also re-connected your account last night already please advise if you can login. Regards Kanyiso
From: Andrea Muhrrteyn <[email protected]>
Date: Fri, Mar 10, 2017 at 2:49 PM Subject: [cybersmart.co.za #1562209] Re: Kanyiso Apology for Error in Cybersmart Billing of account -
tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017
To: [email protected], [email protected], Sakhindra Reddy <[email protected]>, Cybersmart <[email protected]>
From: Andrea Muhrrteyn <[email protected]> Date: Fri, Mar 10, 2017 at 2:49 PM
Subject: [cybersmart.co.za #1562209] Re: Kanyiso Apology for Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017
To: [email protected], [email protected], Sakhindra Reddy
<[email protected]>, Cybersmart <[email protected]>
Kanyiso Tontsi CyberSmart [cybersmart.co.za #1562209] Re: Kanyiso Apology for Error in Cybersmart Billing of
account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
I received Kanyiso’s Apology sent 10 Mar 2017: 10:30 hrs: ----------- Good Day Thank you for your email. My apologies for the inconvenience caused. Please note that I have request to pass credit for the incorrect billing and I will let you know when everything is sorted. Please be advised that I have also re-connected your account last night already please advise if you can login. Regards Kanyiso -------------- Re: Apologize for the inconvenience caused. You apologise for the inconvenience caused?
What do you mean by that? I don't mind accepting a sincere apology, but a fake apology you and/or
CyberSmart can shove up your ass. What exactly are you apologizing for? Calling me a liar? Ordering me to pay R300. a month for a blue package CyberSmart advertise for R25 a month. Refusing to give me the name and contact details of CyberSmart lawyers? Whatever you are apologizing for: Kindly state clearly:
For example:
---- Lara, I apologize for calling you a liar, I, Kanyiso Tontsi was the person who was lying to you, and to
CPanel. I lied because........ [provide the reasons why you lied to me and CPanel]... or I made a mistake.. cause
I am clueless about the difference between a doman and a subdomain, or whatever the reasons were
for your statements to me I made a sincere error, and I am sorry. --- Copy such sincere apology to me, to CPanel and CyberSmart lawyers, so that it is on the record, and I
shall accept it. If not a sincere apology; shove CyberSmart bullshit the public relations verbal diarhhea PR
attempting to cover up CyberSmart Accounts Departments fraudulent activities; up your ass. Re: Please note that I have request to pass credit for the incorrect billing and I will let you
know when everything is sorted. I don't know what you mean by that. What does pass credit mean? What does 'I will let you know when everything is sorted' mean? I suggest you find someone in your accounts office who is capable of writing in clear and simple
english to help you to clarify what it is that you mean when you say 'pass credit' and 'let you know
when everything is sorted'. Re: re-connected CPanel account. Yes thank you. I am able to login to CPanel, which I did last night.
Please be advised that I posted a copy of the twitter correspondence I sent to CyberSmart yesterday,
before and after CyberSmart had suspended my CPanel Account. It can be found at: EoP v WiP
NWO Negotiations pages: 09 Mar: Timothy McVeigh … CPanel. Conclusion: If you don't understand any word or sentence or paragraph in this email, let me know which word or
sentence or paragraph and I will explain it in more detail. Lara Johnstone
From: <[email protected]>
Date: Fri, Mar 10, 2017 at 4:47 PM Subject: Computer Generated Tax invoice 20170317905.interim
From: <[email protected]> Date: Fri, Mar 10, 2017 at 4:47 PM Subject: Computer Generated Tax invoice 20170317905.interim To: [email protected]
Cybersmart Physical Address Cybersmart (Pty) Ltd 72 Canterbury Street, Zonnebloem Postal Address PO Box 50718 Waterfront 8002 Phone: (021) 460 0402 Fax: (087) 625 0003 Email: [email protected]
Registration Number : 2007/013792/07
VAT Number : 4790197802
Tax Invoice Number : 20170317905.interim
--------------- Computer Generated Tax Invoice
---------------------------------------------------------------
Client :
Lara Johnstone 16 Taaibos Ave, Heatherpark, George, 6529 PO Box 5042, George East, 6539 (044)8707239 [email protected]
Date : 2017-03-10
Order Number
:
bulkInvoicing_run_on_2017-03-10
Not VAT Registered
Quantity Description Unit Price
Total
1.0000
Passing credit for hosting:ss-defcon.tygae.org.za : hosting:eop-leg-sub.tygae.org.za : hosting:eop-nwo-scf.tygae.org.za : hosting:military-gospel.tygae.org.za : hosting:sqswans.tygae.org.za : hosting:sqworms.tygae.org.za : hosting:ig.tygae.org.za : hosting:eop-nwo-sco.tygae.org.za : hosting:eop-v-wip.tygae.org.za : hosting:eop-miled-clerk.tygae.org.za : hosting:eop-adr.tygae.org.za (incorrectly billed for subdomains ticket 1562209)
-241.2300
-241.23
Please note: Payments are due 7 days from presentation of invoice unless you have a debit order lodged with us Services will be suspended if payment is not received by the 15th of each month or in the event of the debit order failing . Interest on overdue amounts is calculated at 3 percent above Prime.
For EFT Payments, deposit into : Bank : First National Bank Cape Town
Sub Total
-241.2
3
Branch Account Name : Cybersmart (Pty) Ltd Account Number : 62031303853 Branch Code : 201409  
Please do not post cheques as we will not be held liable if services are disrupted resulting from money not received due to postal delays.
NB please quote your company code larajo0 as the reference on the deposit slip,if your company code is too long , please enter as many characters as possible.
Note: in the event of your online banking requiring eight ( 8 ) digits for the branch code, please use the following branch code: 20140900 PLEASE NOTE: You may have received what looks like a DUPLICATE invoice.We charge in advance, so the one invoice will be for last month's services, the other for this month's services . Before you query, please view your statement
Vat @ 14% -33.77
Total -
275.00
From: <[email protected]>
Date: Sun, Mar 12, 2017 at 9:13 AM
Subject: Please pay your Cybersmart account to avoid service disruption To: [email protected]
From: <[email protected]>
Date: Sun, Mar 12, 2017 at 9:13 AM Subject: Please pay your Cybersmart account to avoid service disruption
To: [email protected] Good Day, We regret to advise you that your Cybersmart account is overdue by an amount of 618.8. Please settle this outstanding amount immediately using "larajo0" as your beneficiary reference. The summary of your account is as follows: Balance : 643.80 current : 25.00 30 days : 306.54 60 days : 303.25 90+ days : 9.01 outstanding: 618.8 A detailed statement can be downloaded from https://www.cybersmart.co.za/billinghome.cgi As per our contractual agreement, interest is charged at 13% per annum compounded monthly. In order to avoid interest being charged, the balance on your account ( 643.80) needs to be received by Cybersmart by 2017-03-16. However, in order to avoid a disruption of your service a minimum amount of 618.8 needs to be paid by 2017-03-18. Cybersmart bank details are provided below for your convenience: Bank : First National Bank Cape Town Branch Account Name : Cybersmart Ltd Account Number : 62031303853 Branch Code : 201409 reference : larajo0 Thank you for your urgent attention to this matter. Team Cybersmart
From: Andrea Muhrrteyn <[email protected]>
Date: Mon, Mar 13, 2017 at 1:06 PM Subject: Re: Please pay your Cybersmart account to avoid service disruption.
To: Cybersmart <[email protected]>, [email protected]
From: Andrea Muhrrteyn <[email protected]> Date: Mon, Mar 13, 2017 at 1:06 PM
Subject: Re: Please pay your Cybersmart account to avoid service disruption.
To: Cybersmart <[email protected]>, [email protected]
See: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
From: Cybersmart (086100fast) via RT <[email protected]>
Date: Mon, Mar 13, 2017 at 1:06 PM
Subject: [cybersmart.co.za #1674812] AutoReply: Re: Please pay your Cybersmart account to avoid service disruption.
From: Cybersmart (086100fast) via RT <[email protected]> Date: Mon, Mar 13, 2017 at 1:06 PM
Subject: [cybersmart.co.za #1674812] AutoReply: Re: Please pay your Cybersmart account to avoid service
disruption. To: [email protected]
Hello
We have received your query titled "Re: Please pay your Cybersmart account to avoid service disruption.", and it is receiving our urgent attention.
Should you wish to review your ADSL logs or follow the progress of your ADSL installation please visit: http://www.cybersmart.co.za/logs.cgi
Your query has been assigned an ID of [cybersmart.co.za #1674811] and will be dealt with as soon as possible. Queries are usually responded to within 8 hours and can be followed up on by quoting the supplied ticket reference number.
If you wish to add additional information regarding this query, please reply to this email with the subject : [cybersmart.co.za #1674811]
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Should you wish to escalate your query after 8 hours please email [email protected] and quote your Ticket number (#1674811) in the subject line.
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Cybersmart
See:
[cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
On Sun, Mar 12, 2017 at 9:13 AM, <[email protected]> wrote: Good Day, We regret to advise you that your Cybersmart account is overdue by an amount of 618.8. Please settle this outstanding amount immediately using "larajo0" as your beneficiary reference. The summary of your account is as follows: Balance : 643.80 current : 25.00 30 days : 306.54 60 days : 303.25 90+ days : 9.01 outstanding: 618.8 A detailed statement can be downloaded from https://www.cybersmart.co.za/billinghome.cgi As per our contractual agreement, interest is charged at 13% per annum compounded monthly. In order to avoid interest being charged, the balance on your account ( 643.80) needs to be received by Cybersmart by 2017-03-16. However, in order to avoid a disruption of your service a minimum amount of 618.8 needs to be paid by 2017-03-18. Cybersmart bank details are provided below for your convenience: Bank : First National Bank Cape Town Branch Account Name : Cybersmart Ltd Account Number : 62031303853 Branch Code : 201409 reference : larajo0 Thank you for your urgent attention to this matter. Team Cybersmart www.cybersmart.co.za Call Centre 086 100 FAST
From: Kanyiso Tontsi via RT <[email protected]>
Date: Tue, Mar 14, 2017 at 9:00 AM Subject: [cybersmart.co.za #1674811] Re: Please pay your Cybersmart account to avoid service disruption.
From: Kanyiso Tontsi via RT <[email protected]>
Date: Tue, Mar 14, 2017 at 9:00 AM Subject: [cybersmart.co.za #1674811] Re: Please pay your Cybersmart account to avoid service disruption.
Good Day Thank you for your email. Kindly note that I have requested to pass credit and I will sort everything for you once credit has been pass. Regards Kanyiso
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 16, 2017 at 2:40 AM Subject: Re: [cybersmart.co.za #1674811] Re: Please pay your Cybersmart account to avoid service disruption.
From: Andrea Muhrrteyn <[email protected]>
Date: Thu, Mar 16, 2017 at 2:40 AM Subject: Re: [cybersmart.co.za #1674811] Re: Please pay your Cybersmart account to avoid service disruption.
Kanyiso
They did pass a credit, but only for the December months incorrect bill, for an amount of R241.23 on 10 March. Then on 12 and again on 14 March I again received the January and February incorrect bills, as noted below, for R 618.80. Did you ask them to pass the credit for all the incorrect bills? Maybe there was a miscommunication? Lara
From: Kanyiso Tontsi via RT <[email protected]>
Date: Thu, Mar 16, 2017 at 9:37 AM Subject: [cybersmart.co.za #1674811] Re: Please pay your Cybersmart account to avoid service disruption.
From: Kanyiso Tontsi via RT <[email protected]>
Date: Thu, Mar 16, 2017 at 9:37 AM Subject: [cybersmart.co.za #1674811] Re: Please pay your Cybersmart account to avoid service disruption.
Good Day Thank you for your email. I have notice that there was an error from our side and I have notify them of this error and it should be resolved by tomorrow. Regards Kanyiso
From: <[email protected]>
Date: Thu, Mar 16, 2017 at 12:16 PM
Subject: Computer Generated Tax invoice 20170318074.interim To: [email protected]
From: <[email protected]>
Date: Thu, Mar 16, 2017 at 12:16 PM
Subject: Computer Generated Tax invoice 20170318074.interim To: [email protected]
Cybersmart Physical Address Cybersmart (Pty) Ltd 72 Canterbury Street, Zonnebloem Postal Address PO Box 50718 Waterfront 8002 Phone: (021) 460 0402 Fax: (087) 625 0003 Email: [email protected]
Registration Number : 2007/013792/07
VAT Number : 4790197802
Tax Invoice Number : 20170318074.interim
--------------- Computer Generated Tax Invoice
---------------------------------------------------------------
Client :
Lara Johnstone 16 Taaibos Ave, Heatherpark, George, 6529 PO Box 5042, George East, 6539 (044)8707239 [email protected] Not VAT Registered
Date : 2017-03-16
Order Number
:
bulkInvoicing_run_on_2017-03-16
Quantity Description Unit Price
Total
2.0000
Passing credit for hosting:ss-defcon.tygae.org.za : hosting:eop-leg-sub.tygae.org.za : hosting:eop-nwo-scf.tygae.org.za : hosting:military-gospel.tygae.org.za : hosting:sqswans.tygae.org.za : hosting:sqworms.tygae.org.za : hosting:ig.tygae.org.za : hosting:eop-nwo-sco.tygae.org.za : hosting:eop-v-wip.tygae.org.za : hosting:eop-miled-clerk.tygae.org.za : hosting:eop-adr.tygae.org.za (ticket 1562209)
-241.2280
-482.46
Please note: Payments are due 7 days from presentation of invoice unless you have a debit order lodged with us Services will be suspended if payment is not received by the 15th of each month or in the event of the debit order failing . Interest on overdue amounts is calculated at 3 percent above Prime.
For EFT Payments, deposit into :
Bank : First National Bank Cape Town Branch
Account Name : Cybersmart (Pty) Ltd Account Number : 62031303853
Sub Total
-482.4
6
Branch Code : 201409  
Please do not post cheques as we will not be held liable if services are disrupted resulting from money not received due to postal delays.
NB please quote your company code larajo0 as the reference on the deposit slip,if your company code is too long , please enter as many characters as possible.
Note: in the event of your online banking requiring eight ( 8 ) digits for the branch code, please use the following branch code: 20140900 PLEASE NOTE: You may have received what looks like a DUPLICATE invoice.We charge in advance, so the one invoice will be for last month's services, the other for this month's services . Before you query, please view your statement
Vat @ 14% -67.54
Total -
550.00
From: Kanyiso Tontsi via RT <[email protected]>
Date: Fri, Mar 17, 2017 at 9:02 AM Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected] Attachment: 17-03-17: Lara Johnstone Statement: Outstanding Balance R94.82.pdf
From: Kanyiso Tontsi via RT <[email protected]>
Date: Fri, Mar 17, 2017 at 9:02 AM
Subject: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction: Blue Package Paid in Full till 07 Nov 2017.
Good Day Thank you for your patience. Please find the attached statement. Please note that credit has been pass for R 550.00 I will request for another credit of R 82.00 and reverse Interest. Regards Kanyiso
From: Andrea Muhrrteyn <[email protected]>
Date: Fri, Mar 17, 2017 at 2:17 PM Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
From: Andrea Muhrrteyn <[email protected]> Date: Fri, Mar 17, 2017 at 2:17 PM
Subject: Re: [cybersmart.co.za #1562209] Re: Error in Cybersmart Billing of account - tygae.org.za: Correction:
Blue Package Paid in Full till 07 Nov 2017. To: [email protected]
Kanyiso
Thank you. Lara
