Language Assistance Planning and Self Assessment Tool Analysis Summary.
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Transcript of Language Assistance Planning and Self Assessment Tool Analysis Summary.
Language Assistance Language Assistance Planning and Self Planning and Self Assessment ToolAssessment Tool
Analysis SummaryAnalysis Summary
BackgroundBackground
September 29, 2006 distributed the September 29, 2006 distributed the Language Assistance and Self-Language Assistance and Self-Assessment Planning Tool for Recipients Assessment Planning Tool for Recipients of Federal Financial Assistanceof Federal Financial Assistance
Requested responses by January 31, 2007Requested responses by January 31, 2007
Received responses from 85 recipientsReceived responses from 85 recipients
Existence of a Written Language Existence of a Written Language Assistance PolicyAssistance Policy
65% of responding recipients 65% of responding recipients have a written policy for the have a written policy for the Limited English Proficient (LEP)Limited English Proficient (LEP)
35% do not have such a policy35% do not have such a policy
Existence of a Written Existence of a Written Language Assistance PolicyLanguage Assistance Policy
65%Have a Written Policy
35% Have NO Written Policy
Distribution of Written Distribution of Written Language Assistance PolicyLanguage Assistance Policy
73% of responding recipients that 73% of responding recipients that have a written language access have a written language access policy, distributed the written policy, distributed the written policypolicy
27% do not distribute such a policy27% do not distribute such a policy
Distribution of Written Distribution of Written Language Assistance PolicyLanguage Assistance Policy
27% Did not distribute written policy
73% Distribute written policy
Recipients with a Comprehensive Recipients with a Comprehensive Language Assistance PlanLanguage Assistance Plan
58% of responding recipients 58% of responding recipients have a comprehensive plan have a comprehensive plan
42% do not have a 42% do not have a comprehensive plancomprehensive plan
Recipients with a Comprehensive Recipients with a Comprehensive Language Assistance PlanLanguage Assistance Plan
No comprehensive plan42%
Have a comprehensive plan58%
Communication of Language Communication of Language Assistance Policy to Assistance Policy to
EmployeesEmployees 16% of responding recipients do 16% of responding recipients do
not communicate their language not communicate their language access policy to their staffaccess policy to their staff
84% of responding recipients do 84% of responding recipients do communicate the policy to the communicate the policy to the staffstaff
Communication of Language Communication of Language Assistance Policy to Assistance Policy to
EmployeesEmployees16% Do NOT communicate
policy to staff
84% Communicate policy to staff
Advise Contractors of Advise Contractors of Language Assistance PolicyLanguage Assistance Policy
28% of all responding recipients 28% of all responding recipients do not inform contractors of their do not inform contractors of their language assistance policylanguage assistance policy
72% do inform contractors72% do inform contractors
Advise Contractors of Advise Contractors of Language Assistance PolicyLanguage Assistance Policy
28% Do NOT inform contractors of policy
72% Inform contractors of policy
Inform customers of the right Inform customers of the right to free language servicesto free language services
72% of responding recipients 72% of responding recipients inform customers that language inform customers that language services are available at no cost services are available at no cost
28% do not inform customers28% do not inform customers
Inform customers of the right Inform customers of the right to free language servicesto free language services
72% Of customers informedof right to free services
28% Of customers NOTinformed of right to free service
Ensure sufficient qualifications of Ensure sufficient qualifications of bilingual staffbilingual staff
53% of responding recipients ensure 53% of responding recipients ensure that bilingual staff is qualified to that bilingual staff is qualified to provide services in another languageprovide services in another language
47% of responding recipients do not 47% of responding recipients do not ensure that bilingual staff is qualified to ensure that bilingual staff is qualified to provide services in another languageprovide services in another language
Ensure sufficient Ensure sufficient qualifications of bilingual qualifications of bilingual
staffstaff
53% Ensure staff is qualified to provide language services
47% Do NOT ensure staff is qualified to provide language services
Developed a demographic profile Developed a demographic profile of the population served by funded of the population served by funded
programsprograms
87% of responding recipients have 87% of responding recipients have developed a demographic profile of developed a demographic profile of the overall population served or likely the overall population served or likely to be served by US DOL funded to be served by US DOL funded programs and activitiesprograms and activities
13% have not developed such a 13% have not developed such a profileprofile
Developed a demographic Developed a demographic profile of the population served profile of the population served
by funded programsby funded programs
13% Do NOT develop a demographic profile
87% Developed a demographic profile
Demographic profile developed for Demographic profile developed for each labor market or local areaeach labor market or local area
In service areas covering multiple In service areas covering multiple labor markets, 79% have developed labor markets, 79% have developed demographic profiles for each labor demographic profiles for each labor market or local areamarket or local area
21% did not develop demographic 21% did not develop demographic profile for each labor market areaprofile for each labor market area
Demographic profile developed for Demographic profile developed for each labor market or local areaeach labor market or local area
21% Did NOT develop profile for each labor market
79% Developed profile for each labor market
Developed a profile of the primary Developed a profile of the primary languages spoken by the population languages spoken by the population
servedserved
84% of the responding recipients have 84% of the responding recipients have developed a profile of the primary developed a profile of the primary languages spoken by the population served languages spoken by the population served or likely to be served by their Federally or likely to be served by their Federally funded programs and activitiesfunded programs and activities
16% Did not develop a profile of the primary 16% Did not develop a profile of the primary languages spoken by the population servedlanguages spoken by the population served
Developed a profile of the primary Developed a profile of the primary languages spoken by the languages spoken by the
population servedpopulation served
84% Developed profile by language
16% Did NOT develop profile by language
Process for surveying, collecting Process for surveying, collecting and recording primary language and recording primary language
datadata
69% of responding recipients have a 69% of responding recipients have a process for surveying, collecting and process for surveying, collecting and recording primary language data for recording primary language data for individuals servedindividuals served
31% have no process in place for 31% have no process in place for surveying, collecting and recording surveying, collecting and recording primary language dataprimary language data
Process for surveying, collecting Process for surveying, collecting and recording primary language and recording primary language
datadata
31% Have NO collection process
69% Have collection process
Translate vital documents into Translate vital documents into languages other than English for languages other than English for
LEP customers/beneficiariesLEP customers/beneficiaries
78% of responding recipients 78% of responding recipients translated vital documents into translated vital documents into languages other than English for LEP languages other than English for LEP customers or beneficiariescustomers or beneficiaries
22% did not translate vital documents 22% did not translate vital documents into languages other than Englishinto languages other than English
Translate vital documents into Translate vital documents into languages other than English for languages other than English for
LEP customers/beneficiariesLEP customers/beneficiaries
22% Did NOT translate vital documents
78% Translated vital documents
Identified the resources needed to Identified the resources needed to provide meaningful access for LEP provide meaningful access for LEP
personspersons 74% of responding recipients have 74% of responding recipients have
identified the resources needed to identified the resources needed to provide meaningful access for LEP provide meaningful access for LEP personspersons
26% did not identify the resources 26% did not identify the resources needed to provide meaningful access needed to provide meaningful access for LEP personsfor LEP persons
Identified the resources needed to Identified the resources needed to provide meaningful access for LEP provide meaningful access for LEP
personspersons
26% Did NOT identify resources neededto provide meaningful access for LEP
74% Identified resources needed to provide meaningful access for LEP
Staff person designated to Staff person designated to coordinate language access coordinate language access
activitiesactivities
31% Do NOT have staff coordinator
69% Have staff coordinator
Staff person designated to Staff person designated to coordinate language access coordinate language access
activitiesactivities 69% of responding recipients use 69% of responding recipients use
at least one staff member at least one staff member assigned to coordinate language assigned to coordinate language access activitiesaccess activities
31% have no staff member 31% have no staff member assigned to coordinate language assigned to coordinate language access activitiesaccess activities
Identified the points of contact Identified the points of contact where LEP persons interact with where LEP persons interact with
the organizationthe organization
88% Identified each point of interaction
12% Did NOT identify each point of interaction
Identified the points of contact Identified the points of contact where LEP persons interact with where LEP persons interact with
the organizationthe organization 88% of responding recipients 88% of responding recipients
identify each point of contact at identify each point of contact at which LEP persons interact with which LEP persons interact with the organizationthe organization
12% do not identify each point of 12% do not identify each point of contactcontact
Provide language Provide language assistance at each possible assistance at each possible
point of contactpoint of contact
78% of responding recipients 78% of responding recipients make language assistance make language assistance available at each point of contactavailable at each point of contact
22% do not make language 22% do not make language assistance available at each point assistance available at each point of contactof contact
Provide language assistance at Provide language assistance at each possible point of contacteach possible point of contact
22% Do NOT provide language assistance at each point of contact
78% Provide language assistance at each point of contact
Utilize employees in the Utilize employees in the organization as interpretersorganization as interpreters
80% of responding recipients 80% of responding recipients utilize employees within the utilize employees within the organization as interpretersorganization as interpreters
20% do not utilize employees 20% do not utilize employees within the organization as within the organization as interpretersinterpreters
Utilize employees in the Utilize employees in the organization as interpretersorganization as interpreters
20% Do NOT utilize staff to interpret
80% Utilize staff to interpret
Utilize customer’s friends or family Utilize customer’s friends or family members as interpretersmembers as interpreters
79% of responding recipients 79% of responding recipients utilize friends or family members utilize friends or family members of the customer as informal of the customer as informal interpretersinterpreters
21% do not utilize family 21% do not utilize family members or friends to interpretmembers or friends to interpret
Utilize customer’s friends or Utilize customer’s friends or family members as family members as
interpretersinterpreters
21% Do NOT utilize friends & family to interpret
79% Utilize friends & family to interpret
Utilize minors as Utilize minors as interpretersinterpreters
15% of responding recipients 15% of responding recipients utilize minors as informal utilize minors as informal interpreters (i.e. customer’s interpreters (i.e. customer’s English speaking children)English speaking children)
85% do not utilize minors as 85% do not utilize minors as informal interpretersinformal interpreters