Lancaster Warranty Handbook

• Lancaster Warranty• Lancaster Assist Roadside Assistance and Recovery

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ValidationCertificate

Welcome

Contents

General InformationYour questions answered 4Contractual Agreements 4Claims Phone Numbers 4

Lancaster WarrantyParts Covered

- All Mechanical All Electrical – Vehicles up to five years/60,000 miles 5 - Listed Components – Vehicles up to eight years/80,000 miles 6

Warranty Terms and Conditions 8How to Claim 10Important Information 11Warranty Extra Benefits 12Warranty Service Requirements 13

Lancaster Assist 14

Transfer of Warranty/Recovery 18

Thank you for purchasing your warranty from Jardine Motors Group, one of the UK’s largestand most progressive dealer groups.

As a part of Jardine Motors’ commitment to its customers a comprehensive range of productsand services has been designed to help you avoid any unexpected motoring costs in thefuture. These products include Lancaster Warranty with “Lancaster Assist” RoadsideAssistance and Recovery.

If you require further information on any of the products and services listed within thishandbook, contact a member of our sales team who will be pleased to help you with yourenquiry. Contact details of all Jardine Motors Group dealerships can be found atwww.jardinemotors.co.uk

Note: Please keep this handbook in your vehicle at all times.

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General Information

Your questions answered

What should I do if my vehicle breaksdown?If your vehicle breaks down, contact theLancaster Warranty customer support line on0844 573 8196. In the event of requiring roadsideassistance, either as a result of a breakdown oran accident, please ring Lancaster Assist on0844 573 8155.

What if I break down and want to usemy local repairer?It is recommended that you use the supplyingdealer or another Jardine Motors Group repairfacility, where warranty claim costs can be settleddirectly, without the need for you to submit aninvoice via another repairer to the claimsadministrator.

In the unlikely event that we cannot facilitate arepair through a Jardine Motors Group locationand you have to use a local repairer, you mustmake sure that they follow our claims proceduresand send their invoice, made out to ‘LancasterPLC’, with any required supportingdocumentation, quoting the claims authoritynumber, to:Lancaster WarrantyJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

Please note: In the event that you do not return toa Jardine Motors Group dealer for your warrantyrepair, you may have to pay for the claim inadvance of being reimbursed by LancasterWarranty.

Where should I keep my Handbook?Always keep this handbook with the detailsshown on your Lancaster Warranty ValidationCertificate in your vehicle as you never knowwhen you might need it.

When is my service due?The vehicle must be serviced according to theterms outlined on page 13 by a VAT-registeredrepairer, preferably a Jardine Motors Groupservice location.

Can I transfer my Warranty/Recovery toa new owner?If you sell your vehicle during the period of yourwarranty, you may transfer the benefits of thewarranty and recovery to the new vehicle owner,provided that the vehicle is sold privately and notthrough a garage, motor trader, auction or similarcompany. The transfer will be subject to a £25administration fee and the administrator’sapproval. In the event of non-acceptance the feewill be returned. See transfer form on page 18.

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Contractual AgreementsYour Lancaster Warranty with Lancaster Assist,provided by Jardine Motors Group (hereinafterknown as ‘we’, ‘us’, ‘our’) who sold you yourvehicle, has been designed to make sure that youget the most from your motoring with minimuminconvenience.

Lancaster Warranty is administered by Car CarePlan Limited (hereinafter known as‘administrator’), Europe’s leading warrantyadministration specialist: Jubilee House, 5 MidPoint Business Park, Thornbury,West Yorkshire BD3 7AG.Lancaster Assist is administered by Call AssistLtd: Axis Court, North Station Road, Colchester,Essex CO1 1UX.

This handbook explains how the programmeswork and the many benefits you now enjoy as acustomer. Always keep this handbook in yourvehicle, as you will need it to make a claim.

Please ensure you fully understand the terms andconditions relating to the warranty and breakdownand recovery programme. When you receive yourValidation Certificate, please check that it containsthe correct details and tell us immediately if thereare any mistakes.

Claims Phone Numbers

Please refer to pages listed belowbefore phoning

Lancaster Warranty0844 573 8196 (page 10)

Lancaster Assist 0844 573 8155 (page 14)

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Lancaster Warranty Parts Covered

All Mechanical All Electrical This warranty covers almost all mechanical andelectrical parts (including labour to fit them), of thecovered vehicle against mechanical and electricalbreakdown as defined below.

The individual claim limit is £4,000. There is norestriction to the number of claims you can make,up to an overall aggregate claim limit which is nomore than the value of the vehicle at the time ofpurchase.

Mechanical or electrical breakdown is the failure of acomponent, causing a sudden stoppage of itsfunction, for a reason other than wear and tear,normal deterioration or negligence. Damage causedby the effect of overheating is not regarded as amechanical or electrical breakdown under the termsof the warranty.

You are covered only for the parts described in thishandbook. Your warranty does not cover more thanthe manufacturer’s list price for parts. Repairs mustnot start without the prior approval of LancasterWarranty.

What is coveredYour Lancaster Warranty covers almost allmechanical and electrical components on yourvehicle, for mechanical and electrical breakdown,subject to the conditions detailed in this handbookand the maximum claim limit. There are somecomponents, such as service items, which are notcovered.

What is not coveredWhilst you have a high level of warranty coveravailable, there are certain items which this warrantyspecifically does not cover and this includes, but isnot limited to, the following:

• Body components such as strikers, hinges or anycomponent which may require adjustment from

time to time• Body panels, paintwork or glass• Interior trim including seat and seat belts• Recharging of the air conditioning unit (unless

required as part of a valid repair)• Renewal of brake components due to wear and

tear or constant use of the brakes• Renewal of any clutch components due to wear,

incorrect adjustment or misuse• The clearing of fuel lines, filters, throttle body and

pumps and damage to components due to theuse of incorrect or contaminated fuel

• Airbags; wiring and connections; batteries; bulbs;LED lighting; exhaust systems (catalyticconverters are covered); diesel particulate filters;wiper blades; wheel balancing and alignment;wheels; tyres and water ingress (includingdamage to covered parts caused by water)

• External oil leaks, lubricants, filter elements andany damage caused by frost or lack of anti-freeze, impact, accident or negligence

• Traffic management system, satellite navigationsystem, telephone including Bluetooth, TV andassociated equipment of all types

• Non-factory fitted radio cassette, CD player orany other in-car entertainment component

• Normal maintenance services, and thereplacement of such items as, but not limited to,spark plugs and plug leads

• Weather strips and body seals• Any damage or losses to components that are

not directly covered within the terms of thiswarranty

• Burnt out, sticking or pitted valves• Damage resulting from the failure of a timing belt

which has not been replaced as per themanufacturer’s recommendations (proof required)

Please note that oil, oil filter, gaskets, anti-freeze andbrake fluid required due to the failure of a coveredcomponent are covered.

Vehicles up to 5 years/60,000 miles at the date of purchase

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Listed ComponentsThis warranty covers the components as listed underParts Covered (including labour to fit them) of thecovered vehicle against mechanical or electricalbreakdown as defined below subject to exclusions.

The individual claim limit is £4,000. There is norestriction to the number of claims you can make, upto an overall aggregate claim limit which is no morethan the value of the vehicle at the time of purchase.

Mechanical or electrical breakdown is the failure of acomponent, causing a sudden stoppage of itsfunction, for a reason other than wear and tear,normal deterioration or negligence. Damage causedby the effect of overheating is not regarded as amechanical or electrical breakdown under the termsof the warranty.

You are covered only for the parts described in thishandbook. Your warranty does not cover more thanthe manufacturer’s list price for parts. Repairs mustnot start without the prior approval of LancasterWarranty.

Parts CoveredEngine - The rocker assembly, including hydraulicfollowers, inlet and exhaust valves (not burnt valves),springs and guides, cylinder head (not cracks andde-coking), cylinder head gasket (except skim),push rods, camshaft and followers, timing gears andchains (excluding tensioner), oil pump, pistons andrings, cylinder bores, con rods, gudgeon pins andbearings, crankshaft and bearings, inlet manifold,flywheel and ring gear. Seals are also covered wherethey need replacing as part of a covered componentrepair. Timing belts are covered provided that thelast due change of belt has taken place as specifiedby the manufacturer’s schedule (proof required).Please note: timing belt tensioner is excluded, aswell as consequential damage as a result of failure ofthe tensioner.

Manual gearbox - Internal gears, synchromeshhubs, selectors, shafts, bearings and bushes andtransfer gears.Seals are also covered where they need replacing aspart of a covered component repair.

Automatic gearbox - Internal shafts, gears,clutches, brake bands, valve block, governor, oilpump, bearings and bushes, servo, drive plate(torque converter) and transfer gears. Seals are also covered where they need replacing aspart of a covered component repair.

Torque converter - Failure of any internalmechanical parts.

Continuously variable transmission CTX -Internal clutches, planetary gears, reduction gears,shafts, variable pulleys, thrust link drives, internalseals, bushes and bearings.

Differential - Internal crown wheel and pinion,gears, shafts, bearings and bushes, thrust washersand spacers. Seals are also covered where they need replacing aspart of a covered component repair.

Clutch - Centre plate, pressure plate, releasebearing and clutch fork, oil contamination (centreplate only) and master and slave cylinders.Seals are also covered where they need replacing aspart of a covered component repair.

Front-wheel drive - Drive shafts (includingconstant velocity joints), universal joints andcouplings (not gaiters).

Wheel bearings - Front and rear wheel bearings.

Propshaft - Universal joints and couplings.

Rear-wheel drive - Half shafts, rear-wheelexternal drive shafts, including constant velocityjoints, universal joints and couplings (not gaiters).

Vehicles over 5 years/60,000 milesup to 8 years/80,000 miles at the date of purchase

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Four-wheel drive - All four wheel drivecomponents are covered.Seals are also covered where they need replacing aspart of a covered component repair.

Fuel system (diesel and petrol) - Lift pump,mechanical or electrical fuel pumps and tank senderunit (excluding damage caused by incorrect orcontaminated fuel).

Fuel injection system - Throttle body, airflowmeter, idle control valve, cold start valve, warm upregulator, overrun cut off valve, throttlepotentiometer, fuel accumulator, pressure regulator,map sensor (except injectors and heater plugs).

Engine cooling system - Radiator, oil cooler,heater matrix, water pump, viscous fan coupling,thermostat and thermostat housing.

Air conditioning (factory fitted) - The airconditioning compressor unit and valve is covered.

Steering (including power assistedsteering) - Steering rack and pinion (not gaiters),power steering rack and pump, power steeringreservoir and idler box.

Turbo charger (factory fitted) - The turbocharger unit is covered.

Front and rear suspension - Hydrolasticdisplacers and hydro pneumatic spheres, coilsprings, upper and lower wishbones and ball andswivel joints.

Brakes - Brake master cylinder, wheel cylinders,restrictor valve, front and rear brake calipers andseals and servo.

Anti-locking brake system (ABS) (factoryfitted) - The ABS modulator (pump) and sensorsare covered.

Electrical system - Starter motor and solenoid,alternator/diode pack, ignition coil, voltage regulator,window and sun roof motors, electric window

switches, sunroof switch, central door lockingsolenoid, heater fan motor, indicator flasher relay,distributor, front and rear windscreen wiper andwasher motors, thermostatically controlled radiatorfan motor, horn and multi-function stalk switch.

Electronic Control Unit (ECU) - All factoryfitted ECUs are covered, including engine,transmission and ABS.

Working materials - Oils, oil filter and anti-freezeare covered only if it is essential to replace thembecause of the failure of a part which is coveredunder this warranty.

Casings - If any of the covered parts fail,damaging the casing, it will also be covered

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Warranty Terms and Conditions

Warranty ConditionsThe conditions of this warranty are set out below.Warranty repairs will only be carried out if you agreeto these conditions. Please take time to read them.

1 It is your responsibility to decide whether toauthorise the dismantling of your vehicle or anycovered component. The administrator will onlyaccept the cost of dismantling if it is part of anauthorised warranty repair.

2 The administrator is not liable for any statementor representation which contradicts theconditions of this warranty unless the statementor representation is supported in writing by theadministrator.

3 If the warranty repair is not carried out by aJardine Motors Group repairer the warrantyrepair cost will not be more than themanufacturer’s list prices for parts. Parts whichcan only be sourced from outside the UK will bereimbursed at the UK price of an equivalentpart. Labour costs that are necessary to repairthose parts will be reimbursed as per therepairer’s warranty labour rate and actual repairtimes will be limited to those in the latest Glass’sGuide ICME manual or the manufacturer’srecommended repair times. With every claimyou make, you must provide a VAT invoice,made out to ‘Lancaster PLC’, from the repairerauthorised to carry out the repair.

4 If you don’t follow the manufacturer’s serviceschedules or maintain the vehicle asrecommended by the manufacturer, thiswarranty will not apply to the extent that thefault was the result of failure to comply witheither the service or maintenancerecommendations. When you have your vehicleserviced, you are allowed 1,000 miles eitherside of the service mileage or four weeks eitherside of the time period given, whichever comesfirst. It is important that you retain your servicereceipts as they may be required to validate anyrepair request you make. Please note that in theabsence of servicing your vehicle at a Lancaster

location, it must be serviced by a VAT registereddealer unless the administrator has agreedotherwise.

5 This warranty is valid for breakdown in theUnited Kingdom (which includes Great Britain,Northern Ireland, the Channel Islands and theIsle of Man). The warranty is also valid whilstyour vehicle is outside the United Kingdom butwithin the European Union or EFTA for up to 60days per annum.

6 We hope that you are happy with the cover yourproduct provides. However, you have the rightto cancel this warranty within 14 days ofreceiving this warranty handbook and ValidationCertificate. If that happens, we will refund yourpayment in full. Please contact your supplyingdealer who will arrange the refund. After thisperiod you can cancel your warranty; howeverno refund will be paid. In no circumstances will arefund be paid if a claim has been made.

7 This warranty does not cover the following:A. Any vehicle where the speedometer or

odometer has been interfered with, alteredor disconnected.

B. Repairs, replacements or alterations notauthorised by the administrator.

C. Routine servicing or maintenance of avehicle.

D. Repairs to vehicles which have beenmodified after the sale of the warranty andthat modification has contributed to thefailure or has failed itself.

E. Any vehicle used for hire or reward such astaxis, courier, delivery or driving schoolvehicles, or any commercial vehicle with aGross Vehicle Weight of more than 3.5tonnes or a vehicle used in any sort ofcompetition, including track days, rally orracing.

F. Vehicles that are used in a public servicecapacity (e.g. police vehicles orambulances).

G. The gradual reduction in operatingperformance of any part (fair wear and tear)due to the age of the vehicle and/or the

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number of miles it has covered.H. Any liability for death, bodily injury, or

damage to other property or any losscaused directly or indirectly by the claim orevent giving rise to a claim under thiswarranty provided that this exclusion shallnot apply to any death or bodily injurycaused by negligence of Lancaster or itsagents.

I. Any damage which is due to any type ofaccident.

J. Any damage which is a direct result ofnegligence or of any wilful act by you or anythird party other than Lancaster or itsagents.

K. Any parts which are replaced as part ofnormal servicing requirements.

L. Any damage to parts which are beingrecalled by the vehicle’s manufacturer orwhich have design faults.

M. Any failure caused by faults which aqualified engineer thinks could have existedbefore the warranty began.

N. Any damage to components due to the useof contaminated or incorrect fuel.

O. Components/repairs covered by any otherexisting warranties or insurances.

8 This contract shall be governed by andconstrued in accordance with the laws ofEngland and Wales. Any and all disputes arisingin relation to this contract shall be submitted tothe exclusive jurisdiction of the English courts.

9 Nothing in these conditions will reduce yourstatutory rights relating to faulty or mis-described goods. For further information aboutyour statutory rights contact your local TradingStandards Department or Citizens AdviceBureau.

10 The period of the warranty is as detailed in theValidation Certificate. It should be noted that inthe absence, for whatever reason, of thestandard manufacturer’s warranty period, thestart date and expiry date of this warranty willremain unchanged from that detailed in the

Validation Certificate. Additionally, if the warrantystarts earlier than the date detailed in theValidation Certificate, because themanufacturer’s warranty has expired earlier onmileage, then the expiry date of this warrantyshall be earlier and reflect the period of warrantypurchased/provided.

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How to claimTake the vehicle to the Jardine Motors Groupdealership where you bought it, and they will confirmwhether the warranty and repair request are validand then they will handle the repair on your behalf.

If you cannot take the vehicle back to the dealershipwhere you bought it from, whilst also not beingclose to another Jardine Motors Group repair facility,please follow the instructions below:

1 Take your vehicle to another reputable repairerand ask them to contact ‘Lancaster Warranty’claims department on 0844 573 8196 and givethe following information:A. The full warranty type and number (found

on the Validation Certificate).B. Your vehicle registration number.C. The date and mileage the component(s)

failed.D. A detailed estimate of repair costs.

2 Should the breakdown occur outside the UK,the following process applies:A. The repair must be carried out in countries

who are members of the EU or EFTA.B. The administrator will not pay more than the

equivalent UK rate for labour charges andmanufacturer list prices for parts at the dateof the repair.

C. You should authorise the repair workyourself and contact the administrator forreimbursement on your return to the UK.The administrator’s liability is up to anyclaim limit defined in this handbook.

D. Reimbursement will be in sterling at the rateof exchange prevailing at the time of therepair and on receipt of a bona fide invoice.

3 Please ensure that the repairing dealer does thefollowing:1 Makes a note of the warranty authority

number issued by ‘Lancaster Warranty’department’.

2 Carries out the repair, then make the invoiceout to ‘Lancaster PLC’ and sends the

invoice, claim number and service receipts(if requested) to:Lancaster WarrantyJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

The above procedures do not affect your statutoryrights as a consumer.

IMPORTANT TELEPHONENUMBERS

Administration and Claims Helpline:Phone: 0844 573 8196Fax: 0844 573 8108

To make sure that you receive the highest level ofservice, telephone calls to the administrator arerecorded.

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Important information

How to make a complaintWe hope that you will be pleased with the servicewe provide.

In the unlikely event of a complaint, you shouldcontact the administrator in the first instance on0844 573 8196, or in writing to: The CustomerServices Manager, Lancaster WarrantyAdministration, Jubilee House, 5 Mid Point BusinessPark, Thornbury, West Yorkshire BD3 7AG.

Data Protection AuthorisationStatementIn processing and managing this agreement, theadministrator will collect, transfer and store theinformation you have provided in their secureservers based in the United States of America. Theadministrator has taken measures to ensure thatthere is an adequate equivalent level of protection ofyour information in the U.S.A. in accordance withlegislation in the United Kingdom.

In compliance with the Data Protection Act 1998,you are entitled to ask us to amend our recordsabout you if they are not correct, and you mayrequest a copy of the information we hold about youby applying to us in writing addressed to:Compliance Officer, Car Care Plan Limited, JubileeHouse, 5 Mid Point Business Park, Thornbury, WestYorkshire BD3 7AG or by emailingCCPH_DPA@carcareplan.co.uk. We may chargeyou the statutory fee of £10 for this service.

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Warranty Extra BenefitsIn the event of a valid claim the following extrabenefits will be provided.

Vehicle replacementYour supplying dealer will supply you with areplacement vehicle, up to a mid-sized saloon,subject to availability, for up to seven days. You canonly have a replacement vehicle if your vehicle isbeing repaired under this warranty and priorauthority has been given by the administrator’sClaims Department.

Exclusions1 You cannot have a replacement vehicle for the

first 24 hours that you are without your vehicleor during any delay the repairer may havewaiting for parts or commencing repairs.

2 You will have to pay for fuel and insurance forthe replacement vehicle.

Overnight accommodation and railfaresWe will pay up to £60 towards hotel expenses or areturn rail ticket if the vehicle breaks down and youare unable to return home. You will need to send areceipt. You cannot claim for the cost of meals anddrinks. This benefit is only available if a valid warrantyclaim is submitted.

Driving AbroadThe warranty is valid for up to 60 days per annum(pro rata) for driving in the Republic of Ireland andmainland Europe. The administrator will not paymore than the equivalent UK cost for parts andlabour.

N.B. These benefits will not be provided if the failureis not covered by this warranty. Payments will belimited to those levels outlined in the ValidationCertificate.

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Warranty Service RequirementsThe vehicle must be serviced in accordance with themanufacturer’s recommended service schedule. Westrongly recommend you use the supplyingdealership or another Lancaster or Jardine MotorsGroup location.

The intervals between services must not exceed themanufacturer’s stipulated maximum excess time ormileage allowances or four weeks/1,000 miles eitherside of the service interval. The only acceptableproof of servicing will be the fully detailed VATservice invoice(s) indicating servicing dates andmileages. You must keep these invoices for ourinspection in the event of a claim.

Failure to maintain and provide proof that the aboveservice schedule has been completed mayinvalidate the warranty.

Warning: Timing belts (otherwise knownas camshaft drive belts).If your vehicle has a timing belt, please make surethat it is in good condition and that it is checked andchanged in line with the manufacturer’srecommendations. If the timing belt breaks it cancause serious and unnecessary engine damage andinconvenience. No responsibility will be accepted fordamage caused by the failure of a worn-out timingbelt, unless the timing belt has been replaced inaccordance with the manufacturer’s serviceschedule.

DefinitionsUs/we – means Lancaster Assist.You, your – the person named on the ValidationCertificate.Vehicle – the vehicle covered on your warranty andthe Validation Certificate.Breakdown – a mechanical or electrical failure,puncture, accident or lack of fuel, which immediatelyrenders the vehicle immobilised.Territorial limits – means Great Britain, NorthernIreland, Scotland and Wales.

Important noteDetails of Lancaster Assist cover may not reach usby the time assistance is required. In this unlikelyevent, we will always assist customers, but beforeassistance can be provided, we will ask you toprovide immediate payment for the service requiredby Credit or Debit card. A payment receipt will besent to you in order for you to seek reimbursementfrom the administrator. Please contact the supplyingdealer if you have any questions concerning thisprocedure.

Call 0844 573 8155

Tell the controller who answers your call:• you are a Lancaster customer• your warranty type, number and car registration

number• where your vehicle is and what seems to be the

problem (for example, if you have a puncture,tell the controller your tyre size)

• if you also intend to claim under your LancasterWarranty you must telephone the administratoron 0844 573 8196 and obtain advanceauthorisation, before any repairs arecommenced.

STRICTLY FOR RESCUE0844 573 8155

With Lancaster Assist as part of your warranty youwill be entitled to the following Lancaster Assistservices:

Roadside Assistance and Nationwide/Local RecoveryIn the event of a breakdown within the territoriallimits, we will send a recovery operator to the scene.We will arrange to pay call out fees and mileagecharges needed to repair or assist with the vehicle.If, in the opinion of our recovery operator, they areunable to repair the vehicle at the roadside we willassist in the following way:• Arrange and pay for your vehicle, you and up to

five passengers to be recovered to the nearest• garage able to undertake the repair.• If the above is not possible at the time, we will

arrange for your vehicle, you and up to fivepassengers to be transported to your home or ifyou would prefer and it is closer, a destination ofyour choice within the territorial limits (UK).

Home AssistWe will despatch a recovery operator to your homeaddress or within a one-mile radius of your homeaddress. If, in the opinion of the recovery operator,they are unable to repair your vehicle at theroadside, we will arrange and pay for your vehicle,you and up to 5 passengers to be recovered to thenearest garage which is able to undertake the repair.Any recovery must take place at the same time asthe initial callout otherwise you will have to pay forsubsequent callout charges.If your vehicle requires recovery, you mustimmediately inform our rescue controller of theaddress you would like the vehicle taken to. Oncethe vehicle has been delivered to the nominatedaddress, the vehicle will be left at your own risk.Please note: Any repairs undertaken by our recoveryoperators at their premises are provided underseparate contract, which is between you and thegarage.

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Lancaster Assist

Caravans and TrailersIf your vehicle breaks down and your caravan/traileris attached, providing it is fitted with a standardtowing hitch and does not exceed 23 feet in length,your caravan/trailer will be recovered with yourvehicle at no extra cost.

Message ServiceIf you require, we will gladly pass on two messagesto your home or office to let them know of yourpredicament and ease your worry.

Accident CoverIf your vehicle is involved in an accident rendering itimmobile or illegal we will transport your vehicle to anominated local address within the United Kingdom.

Puncture CoverIf your vehicle sustains a puncture and you areunable to change the wheel, service will only beprovided if your vehicle is carrying a serviceablespare wheel or inflation kit. If you are not carrying aspare wheel as your vehicle was never provided withone by the manufacturer and the inflation kit isineffective due to a badly damaged tyre, then we willprovide service under the terms of the vehicle beingimmobilised. In the event your vehicle is fitted with run-flat tyresand, due to the time of day or local stock availability,a replacement cannot be found within the 50 milesthe vehicle can be driven for on a run-flat tyre, youand your vehicle would be recovered to your homeor original destination in the same way as any otherirreparable breakdown.

Toll FeesIn the event of a valid claim we will pay ferry and tollfees only within the confines of the United Kingdomand Northern Ireland.

Exclusions1 Any caravan/trailer where the total length

exceeds 23 feet and where it is not attached tothe vehicle with a standard towing hitch.

2 Contracts not registered with us.3 The cost of any parts, components or materials

used to repair the vehicle.

4 Any costs or expenses not authorised by ourRescue Controllers.

5 The cost of food, drinks, telephone calls or otherincidentals.

6 The cost of alternative transport.7 The cost of petrol, oil or insurance for a hire

vehicle.8 The recovery of the vehicle and passengers if

repairs can be carried out at or near the sceneof the breakdown within a reasonable time. Ifrecovery takes effect we will only recover to oneaddress in respect of any one breakdown.

9 Overnight accommodation or car hire charges.10 Breakdowns caused by failure to maintain the

vehicle in a roadworthy condition includingmaintenance or proper levels of oil and water. If,in the opinion of our recovery operator, thevehicle is found to be unroadworthy due to lackof maintenance, unless servicing records can beprovided, we may terminate your Coverimmediately notifying you, by letter, what actionwe have taken.

11 Costs incurred in addition to a standard calloutwhere service cannot be undertaken at theroadside because the vehicle does not carry aserviceable spare wheel, aerosol repair kit,appropriate jack, or the locking mechanisms forthe wheels are not immediately available toremove the wheels.

12 Any request for service if the vehicle cannot bereached due to snow, mud, sand or flood orwhere the vehicle is not accessible or cannot betransported safely and legally using a standardtransporter.

13 Any request for service if the vehicle is beingused for motor racing, rallies, public hire, privatehire or any contest or speed trial or practice forany of these activities.

14 Overloading of the vehicle or carrying morepassengers than it is designed to carry.

15 Claims not notified prior to expenses beingincurred.

16 The charges of any other company (includingPolice recovery) other than our recoveryoperator.

17 Loss or damage to the vehicle or its contents. 18 Direct or indirect loss, damage or liability caused

by, contributed to or arising from:

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1 Ionising radiation or contamination byradioactivity from an irradiated nuclear fuelor from nuclear waste from the combustionof nuclear fuel.

2 the radioactive, toxic, explosive or otherhazardous properties of any nuclearassembly or nuclear component thereof.

3 any results of war, invasion, act of foreignenemy, hostilities (whether war be declaredor not), civil war, rebellion, revolution, militaryor usurped power.

19 Any false or fraudulent claims.20 Failure to comply with requests by us or our

recovery operators concerning the assistancebeing provided.

21 Fines and penalties imposed by courts.22 Any charges where you, having contacted us,

affect recovery or repairs by other means.23 Ferry and Toll charges outside of Mainland UK.24 Any claims relating to the following:

• vehicles in excess of 35 cwt-3.5 tonnes.• vehicles more than 17 feet long, six feet

three inches wide and eight feet high.25 Any service or insurance cover where remedial

action has not taken place following a previousbreakdown.

26 More than six callouts per contract per year.27 Claims totalling more than £2,500 in any one

year.

General conditions1 We will provide cover if:

A. You have met all the terms and conditionswithin this contract.

B. The information provided to us, as far asyou are aware, is correct.

2 The driver of the vehicle must remain with ornearby the vehicle until help arrives.

3 We may cancel the contract by sending sevendays notice to your last registered address.

4 There is no return of contract cost.

Lancaster Assist is administered by Call Assist Ltd.Should you wish to contact us, please send yourcorrespondence to:

Call Assist LtdAxis CourtNorth Station RoadColchester CO1 1UX.LANCASTER ASSIST Helpline0844 573 8155

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Transfer of Warranty and Recovery to a New OwnerIf you sell your vehicle during the period of your warranty/recovery, you may transfer the benefits of this cover tothe new vehicle owner, provided that the vehicle is sold privately and not through a garage, motor trader, auctionor similar company. The transfer will be subject to a £25 administration fee. The transfer will be subject to theadministrator’s approval and the fee will be returned in the event of non-acceptance.

New OwnerName ......................................................................................................................................................................

Address ...................................................................................................................................................................

.................................................................................................................................................................................

.................................................................................................................................................................................

Mileage at Transfer ..................................................................................................................................................

Date of Transfer .......................................................................................................................................................

Vehicle Registration Number ...................................................................................................................................

Warranty Type and Number ....................................................................................................................................

Warranty Holder’s Signature ...................................................................................................................................

I/We have read and agree with the terms and conditions of the Warranty and Recovery and request its transfer.

New Owner’s Signature ...........................................................................................................................................

Date .........................................................................................................................................................................

Please check that all due services have been carried out as inadequate servicing may render your warranty void.

When completed this form should be sent with your cheque for £25 to:Lancaster WarrantyJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

Please make cheques payable to Car Care Plan Limited.

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Administered by

Jubilee House5 Mid Point Business Park

ThornburyWest Yorkshire BD3 7AG

CCP 919112/12

Please refer to the relevant ‘How to Claim’ section before phoning.

Lancaster PLC 770 The Crescent

Coulchester Business ParkColchester

EssexCO4 9YQ

www.jardinemotors.co.uk

Lancaster Warranty 0844 573 8196Lancaster Assist 0844 573 8155Customer Service 0844 573 8196