LISA SEKULIC-LAMBERT17 Edison Avenue Nutley, NJ 07110-1008 973.723.7908 lisalambert257@gmail.com

HOSPITALITY PROFESSIONALDynamic business professional proficient in developing and implementing effective operating procedures, driving sales growth, and building teams committed to first-class customer service. Outstanding people skills; personable and enthusiastic, with ability to relate well with individuals at all levels. Highly effective in identifying and cultivating talent and work ethic in team members. Excellent project management and organizational skills.

CORE SKILLS / ATTRIBUTES

Process Improvement Team Building & Supervision Training & Mentoring Cross-functional Partnerships Sales & Customer Service Event & Program Planning

Vendor Management / Negotiation Thoughtful Problem Resolution Budgeting & Cost Control Back-office Operations Verbal & Written Communication Work Ethic / Perseverance

CAREER EXPERIENCE

COMPASS GROUP, CRANE’S MILL CONTINUING CARE, West Caldwell, NJ 2010 to 2015Assistant Regional Systems Director (2013-2015)Recreational Aide (2010-2015)Recruited, trained, and supervised 75 employees responsible for dining and housekeeping operations. Maintained responsibility for purchasing, scheduling, payroll, and human resources. Managed cash receipts and handled daily deposits. Resolved customer billing issues and managed vendor relationships. Played key role in budget planning and marketing. Created management reports regarding critical areas of operation. As Recreational Aide, supported residents in their participation in cultural, social, and therapeutic programs. Served as liaison between residents, visitors, physicians, and healthcare and support providers. Monitored resident call system to ensure safety. Played key role in development of dynamic recreation program for Memory Support Unit residents.

· Implemented aggressive operational improvements that raised customer satisfaction ratings from 60% to +90%.

BED, BATH, & BEYOND, Union, NJ 2011-2013Buying Department AssistantProvided support to district marketing manager and buyers, with responsibility for maintaining vendor profiles, sales reports, and price files. Assisted in assortment and category planning. Collaborated with product development, marketing, stores, and vendors to obtain product information and resolve issues. Communicated with vendors to obtain product samples. Entered and updated SKUs.

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· Completed four months of rigorous training at corporate headquarters to establish solid skills in buying and merchandising.

SPHERION-MEDCO, Franklin Lakes, NJ 2010-2011Administrative AssistantSupported department director, national account executive, and sales managers. Maintained meeting calendar and planned travel. Assisted in production and delivery of proposal packages. Proofread contracts and managed contracts database.

GRIFFIN DEWATERING, Union, NJ 2005-2009Office ManagerProvided critical operational support for VP and senior sales and operations managers. Performed accounts payable and accounts receivable responsibilities. Trained new hires and maintained supervision of temporary personnel. Created and maintained marketing database. Tracked proposals and managed follow-ups. Arranged travel and coordinated convention participation.

· Increased accounts receivable by 70% through persistent phone calls and follow-up.

· Created and maintained new filing system to improve office efficiency. · Developed office manager handbook describing all office procedures.

WYNDHAM HOTELS & RESORTS, Oakland, NJ 1999-2005Sales CoordinatorGenerated leads and referrals through participation in sales blitzes and conventions. Established and maintained profitable relationships with travel agents, wholesalers, and corporate accounts.

· Implemented highly effective booking bonus incentive program for travel agents.

· Achieved outstanding levels of repeat business and referrals.· Developed Wyndham Resort Manual to streamline processes for sales

teams.

EDUCATION & TRAINING Coursework in Education

BREVARD COMMUNITY COLLEGE, City, State

Notary Public – State of New Jersey

2015 Training Courses:Legal Termination ~ Appreciating Differences ~ Preventing Workplace Harassment

~ Wage and Hour Training ~ I-9 General Training

TECHNICAL

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SKILLS Microsoft Word and Excel ~ Salesforce.com ~ Compass Management Suite ~

eRequester ~ MoneyWorks